Bachelor of Business BUSS701 Co-operative Education Portfolio 2 Report
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This portfolio report, submitted as part of the BUSS701 Co-operative Education program, details a student's placement experience and application of business theories. The report focuses on analyzing the student's tasks, reflecting on their role, and evaluating their contributions to the organization. The student discusses the implementation of Fayol's six functions of management, leadership theory, and HR management practices to address workplace issues, improve employee engagement, and enhance productivity. The report also explores the gaps between theoretical knowledge and practical application, offering insights into the challenges and successes of applying these concepts in a real-world setting. Furthermore, the student reflects on their performance, providing specific workplace examples and evidence to support their analysis. The report highlights the importance of collaboration, communication, and the development of a positive work environment, demonstrating the student's ability to apply theoretical knowledge to practical situations and contribute to organizational improvement. The report also includes an analysis of the student's progress since the previous portfolio submission, incorporating feedback and outlining further tasks undertaken. This report aims to demonstrate the student's understanding of their major field of study and its application in a co-operative education setting.
BACHELOR OF BUSINESS
BUSS701
CO-OPERATIVE EDUCATION
Intake 1
Semester One,2018
PORTFOLIO 2
Being a successful professional in a globalised world
Student Name: Student ID:
Major: Your contact no:
Workshop Supervisor: Academic Supervisor:
CP Organisation : CP Supervisor:
BUSS701
CO-OPERATIVE EDUCATION
Intake 1
Semester One,2018
PORTFOLIO 2
Being a successful professional in a globalised world
Student Name: Student ID:
Major: Your contact no:
Workshop Supervisor: Academic Supervisor:
CP Organisation : CP Supervisor:
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Overview
The Portfolio ispart of the academic programme of work you are required to complete for Co-operative Education.
It is designed to ensure that you are achieving thegoals and objectives youplanned for your Co-operativeEducation
Placement.
Please note that throughout yourPortfolio you must:
apply concepts, models, frameworks, theories and/or technical competencies from your major, and other areas
of study
use authoritative sources
provide in-text references in APA (6th ed.)
update your Reference List with the full reference (APA 6th ed.)
Throughout Co-operative Education you will be focusing on how you are achieving the BBus Learning Goals set out below:
Learning Goal 1: Be self-directed, reflective learners
Learning Goal 2: Be knowledgeable in their major field(s) of study
Learning Goal 3: Be critical enquirers and creative problem solvers
Learning Goal 4: Be able to make business decisions that take into account social, ethical, environmental and global
dimensions
Learning Goal 5: Be able to work effectively with others
Learning Goal 6: Be effective communicators
Learning Goal 7: Be connected to business
ThePortfolios are the next stage of the assessment programme that culminates in an Oral Brief and FinalReport. In the Co-
operative Education assessments you will critically reflect on, analyse and evaluate your development throughout the Co-
operative Education Placement and work on and complete a topic of your choice.
Instructions for completing this document
You are required to address all of the pointsin each of thesections. You may either answer each point individually or you
may choose to respond to all points in one discussion using paragraphs withappropriate headings and sub-headings.
Note: Do not delete any of the information or instructions from the template
Portfolio 2 Plan Checklist
Completed each section.
APA referencing and in-text citations.
Tasks discussed relate to major.
Research topic progress discussed.
Professional skills development discussed
Theories, concepts, frameworks introduced throughout.
Media log completed
Evidence of work environment provided
Spellchecked and proof read document.
A. Your Co-operative Education Role:being knowledgeable in your major field of study by
demonstrating the application of knowledge from your major(s) to your Co-operative Education role,
placement, or industry
The aim of Section A is as follows:
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 2
The Portfolio ispart of the academic programme of work you are required to complete for Co-operative Education.
It is designed to ensure that you are achieving thegoals and objectives youplanned for your Co-operativeEducation
Placement.
Please note that throughout yourPortfolio you must:
apply concepts, models, frameworks, theories and/or technical competencies from your major, and other areas
of study
use authoritative sources
provide in-text references in APA (6th ed.)
update your Reference List with the full reference (APA 6th ed.)
Throughout Co-operative Education you will be focusing on how you are achieving the BBus Learning Goals set out below:
Learning Goal 1: Be self-directed, reflective learners
Learning Goal 2: Be knowledgeable in their major field(s) of study
Learning Goal 3: Be critical enquirers and creative problem solvers
Learning Goal 4: Be able to make business decisions that take into account social, ethical, environmental and global
dimensions
Learning Goal 5: Be able to work effectively with others
Learning Goal 6: Be effective communicators
Learning Goal 7: Be connected to business
ThePortfolios are the next stage of the assessment programme that culminates in an Oral Brief and FinalReport. In the Co-
operative Education assessments you will critically reflect on, analyse and evaluate your development throughout the Co-
operative Education Placement and work on and complete a topic of your choice.
Instructions for completing this document
You are required to address all of the pointsin each of thesections. You may either answer each point individually or you
may choose to respond to all points in one discussion using paragraphs withappropriate headings and sub-headings.
Note: Do not delete any of the information or instructions from the template
Portfolio 2 Plan Checklist
Completed each section.
APA referencing and in-text citations.
Tasks discussed relate to major.
Research topic progress discussed.
Professional skills development discussed
Theories, concepts, frameworks introduced throughout.
Media log completed
Evidence of work environment provided
Spellchecked and proof read document.
A. Your Co-operative Education Role:being knowledgeable in your major field of study by
demonstrating the application of knowledge from your major(s) to your Co-operative Education role,
placement, or industry
The aim of Section A is as follows:
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 2
To demonstrate how relevant the various theories and concepts from your major have been in the
development and completion of your tasks
To reflect on the significance of your role and how you have added value to your team and/or organisation
In this section you should explain how knowledge from your major(s) applies to your tasks and discuss the value of your
role.For each new, expanded or updated task, explain how theories, concepts, models, frameworks and/or technical
competencies, from your major(s) have applied.
THE TASKS:
1. Discuss theprogressyou have made since the Portfolio 1 submissionandany further key tasks you have undertaken
in your placement. You should discuss your updated knowledge and understanding of your tasks, relevant theory
and respond to any feedback given in Portfolio 1 and/or from your Workplace Supervisor.Include in your
discussion responses to feedback given in Portfolio 1 and reflect on further progress that you have made. In your
discussion you should:
a. outline and discuss a comprehensive range of theories, concepts, models, frameworks and/or technical
competencies to demonstrate your understanding (Note:You must draw on authoritative sourcesusing in-text
reference).
b. explain how this knowledge was relevant to and guided you to complete your tasks.
2. Think back on the course content you have covered during your previous studies at level 6 & 7. Discuss and
reflect on any gaps and/or differences between your theoretical knowledge from your major(s) and the
application in practice throughout your placement.
3. Discuss the significance of your role and the value that you have added to your team and/ororganisation and how
this has developed throughout your placement.
4. Reflect on your performance in the role (with specific workplace evidence and examples).
A. THE COMPREHENSIVE RANGE OF THEORIES
During my job, I have noticed that the organization named Tank Test Laboratories, is dealing with the
issues regarding its internal management within the organisation. There were several conflicts in between the
employees over various different issues and hence, the culture of the workplace was not at all supporting and
favourable. I found that the department which was given the authority to look after the internal management of
the workplace was not doing their work role in proper manner and hence, it was resulted in such a bad condition
where the employees were de-motivated and their encouragement level was very down. With the same, I also
noticed that the production level and the productivity of the employees were also very low. It is although very
obvious for an organisation to have low productivity if its working culture and environment is set in such a
destructive manner where employees are more engaged in conflicts rather than in increasing productivity. A
company where the workers are not working in a collaborative manner is bound to have low success and low
production which will ultimately affect the revenue production of the company. In this situation, it has become
very important to develop proper HR management practices in the organization in order to increase its
organizational revenue. This is because it is the only way in which such condition could be solved and oneness
among the employees could be encouraged. To me, collaboration is very important in each and every
organisation and i think none could deny this fact that it is one of the biggest factors which contributes to the
growth and success of every organisation and its business notwithstanding the fact whether its employees are
capable to perform together as a team. In today’s world there is an immense increase in competition and
therefore, it has become more important than ever to encourage and promote creativity in the workplace for
improving the productivity as well as for promoting an healthy employee relationship. Therefore, in this situation,
I have decided to develop ‘Fayol’s six functions of management' theory. It is mainly managerial. As per this
theory, the important functions of the organization such as planning, controlling, organizing, forecasting,
coordinating and commanding are being managed. According to Foyal, making up a good plan of action is one
the toughest of all the five management functions. It requires strong and dynamic participation of the whole
organisation. Hence, he has stated that along with implementation and respect for time, the process of planning
should relate to and must be coordinated on the various different levels. Furthermore, he has said that any
organisation could only function and operation in a better way if it is nicely organised. It means that in every
organisation there should be enough staffs, workers, raw material and capital in order to make the organisation
run smoothly. It is also very important for making good working structures. Furthermore, he has discussed about
the importance of commanding by stating that if the employees are given clear work instructions so that they
could easily understand what are expected from them to do, the return from the employees would be optimized
in case if they are provided with a concrete instructions in context to the activities which should be carried out by
them. The fourth is the coordinating. I find it much more relatable with the present condition of the company. It is
a known fact that if all the works are coordinated in an organisation then it will surely perform in a better way.
Hence, positive influencing of the workers is very in this process. The last but not the least is that of the
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 3
development and completion of your tasks
To reflect on the significance of your role and how you have added value to your team and/or organisation
In this section you should explain how knowledge from your major(s) applies to your tasks and discuss the value of your
role.For each new, expanded or updated task, explain how theories, concepts, models, frameworks and/or technical
competencies, from your major(s) have applied.
THE TASKS:
1. Discuss theprogressyou have made since the Portfolio 1 submissionandany further key tasks you have undertaken
in your placement. You should discuss your updated knowledge and understanding of your tasks, relevant theory
and respond to any feedback given in Portfolio 1 and/or from your Workplace Supervisor.Include in your
discussion responses to feedback given in Portfolio 1 and reflect on further progress that you have made. In your
discussion you should:
a. outline and discuss a comprehensive range of theories, concepts, models, frameworks and/or technical
competencies to demonstrate your understanding (Note:You must draw on authoritative sourcesusing in-text
reference).
b. explain how this knowledge was relevant to and guided you to complete your tasks.
2. Think back on the course content you have covered during your previous studies at level 6 & 7. Discuss and
reflect on any gaps and/or differences between your theoretical knowledge from your major(s) and the
application in practice throughout your placement.
3. Discuss the significance of your role and the value that you have added to your team and/ororganisation and how
this has developed throughout your placement.
4. Reflect on your performance in the role (with specific workplace evidence and examples).
A. THE COMPREHENSIVE RANGE OF THEORIES
During my job, I have noticed that the organization named Tank Test Laboratories, is dealing with the
issues regarding its internal management within the organisation. There were several conflicts in between the
employees over various different issues and hence, the culture of the workplace was not at all supporting and
favourable. I found that the department which was given the authority to look after the internal management of
the workplace was not doing their work role in proper manner and hence, it was resulted in such a bad condition
where the employees were de-motivated and their encouragement level was very down. With the same, I also
noticed that the production level and the productivity of the employees were also very low. It is although very
obvious for an organisation to have low productivity if its working culture and environment is set in such a
destructive manner where employees are more engaged in conflicts rather than in increasing productivity. A
company where the workers are not working in a collaborative manner is bound to have low success and low
production which will ultimately affect the revenue production of the company. In this situation, it has become
very important to develop proper HR management practices in the organization in order to increase its
organizational revenue. This is because it is the only way in which such condition could be solved and oneness
among the employees could be encouraged. To me, collaboration is very important in each and every
organisation and i think none could deny this fact that it is one of the biggest factors which contributes to the
growth and success of every organisation and its business notwithstanding the fact whether its employees are
capable to perform together as a team. In today’s world there is an immense increase in competition and
therefore, it has become more important than ever to encourage and promote creativity in the workplace for
improving the productivity as well as for promoting an healthy employee relationship. Therefore, in this situation,
I have decided to develop ‘Fayol’s six functions of management' theory. It is mainly managerial. As per this
theory, the important functions of the organization such as planning, controlling, organizing, forecasting,
coordinating and commanding are being managed. According to Foyal, making up a good plan of action is one
the toughest of all the five management functions. It requires strong and dynamic participation of the whole
organisation. Hence, he has stated that along with implementation and respect for time, the process of planning
should relate to and must be coordinated on the various different levels. Furthermore, he has said that any
organisation could only function and operation in a better way if it is nicely organised. It means that in every
organisation there should be enough staffs, workers, raw material and capital in order to make the organisation
run smoothly. It is also very important for making good working structures. Furthermore, he has discussed about
the importance of commanding by stating that if the employees are given clear work instructions so that they
could easily understand what are expected from them to do, the return from the employees would be optimized
in case if they are provided with a concrete instructions in context to the activities which should be carried out by
them. The fourth is the coordinating. I find it much more relatable with the present condition of the company. It is
a known fact that if all the works are coordinated in an organisation then it will surely perform in a better way.
Hence, positive influencing of the workers is very in this process. The last but not the least is that of the
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 3
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importance of controlling. The HR team of the organisation must therefore look after and take care of whether
the workplace activities are being carried out in accordance with the plan. By developing this theory in the
organization, I may get the chance to develop the internal culture of the organization. On the other hand,
Leadership theory has been mentioned in this study. This theory is very effective in the case of developing the
strong relationship with the employees and employers. This can be said that by developing this model, the
organization will get chance to increase employee efficiency in the workplace. I have decided to develop Human
resource management practices ore effectively so that that employee engagement can be increased in the
company.
The effectiveness of knowledge to completing tasks
Depending on the experiences, what I have gathered during my job I have noticed that the internal
structure of the organization is not favourable for increasing its business growth. Therefore, I have decided to
introduce ‘Fayol’s six functions of management’ theory in the organization. This theory has helped me to a great
extent. By following this theory, I have got the chance to engage the employees towards their work and one of
the major benefits of it that i found was that it is indeed an easy application. While technology and globalization
have accelerated the rate of change, creating more uncertainties and less stability, the entrenched values behind
Fayol's principles remain a stabilizing force in the modern workplace. It has helped me to develop the strong
organizational culture so that the coordination capacity of the employees can be increased. On the other hand, I
have also noticed that after applying leadership management theory in the workplace, I have given enough
space to the employees, so that they can discuss their needs and demands to me. I foster open discussion in
the workplace and tried to promote collaborative work. I individually called out for the employees one by one in a
separate room and asked about their problems and the difficulties that they might be facing in operating work in
the company. I asked them if any of their needs is not met by the organisation and if they are unsatisfied with
any of the things that have been implemented in the workplace. I assured them their opinions and sayings would
be kept completely hidden and no one would be able to know that who has said what so that they can open up in
front of me. I wanted to know their opinions regarding their job and whether they are satisfied with the culture of
the company. Lastly after every discussion, I used to ask them to recommend and suggest something for the
betterment of the company that they think would be beneficial for the overall business and working process in
the workplace. Depending on the demands and needs I have tried to introduce various reward and recognition
for motivating the employees. I have also tried to bring some changes in the workplace so that the motivation
level of the employees could stay consistent. On the other hand, I have also applied for Human resource
management programs. This can be considered as the most effective model applied by me for increasing the
rate of productivity. By providing training to my employees, I have motivated them to achieve the goals and
objectives of the organization. These types of professional practices have influenced the rate of productivity in
the organization.
DISCUSS AND REFLECTION ON ANY GAPS BETWEEN YOUR THEORETICAL KNOWLEDGE FROM YOUR APPLICATION IN
PRACTICE
I have already mentioned in the previous part that in order to deal with the organizational situation, I will
focus on managing the entire organizational structure, I had decided to apply Fayol’s six functions of
management theory, leadership theory and HR management practices in the organization. However, I have
noticed a huge gap between the theoretical knowledge and practical problems in applying these theories. It is
not easy to motivate the employees through rewards. I have also realized that money is not only the motivational
tool for the employees. Therefore, I have decided to fulfil the basic needs of them. On the other hand, during
applying the leadership theory in the organization, I have noticed that giving instruction to the theoretical way is
not easy. In order to develop the proper relationship with them, I need to develop strong relations with my
employees. This will be helping me to increase their efficiency. I have also noticed, Human resource
management practices, which I have decided to develop in my organization, is also another important for
increasing the engagement in the organization. As my job role is to manage the entire operation in the
organization. Therefore, if I want to increase the employee engagement, I need to focus on introducing modern
technologies and different HR tools. By developing these, I will be able to analyse the performance. Depending
on the performance rate I will be able to provide the motivational bonus to the employees. On the other hand, if
internal conflicts occur in the organization, in this situation, I will not use this strategy.
This has also been identified by me that I need to focus on providing the safe and healthy atmosphere to
my employees. During this period, the experiences which I have gathered, cannot be compared with the bookish
knowledge of mine. I have realised that bookish knowledge has helped me to understand the strategies and the
practical situation has given me the scope for implementing my knowledge. Therefore, this can be clearly said
that through this process, I have learned to use my knowledge depending on the situational needs. It has been
identified by me that during supervising, I have got the chance to understand the actual problem in the
organization. I have also analysed the gap between the supply chain management and stoke exchange
department in this organization. After analysing the Human resource and organizational structure related
problems I have decided to provide the facility which will be suitable for employees rather than which facility the
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 4
the workplace activities are being carried out in accordance with the plan. By developing this theory in the
organization, I may get the chance to develop the internal culture of the organization. On the other hand,
Leadership theory has been mentioned in this study. This theory is very effective in the case of developing the
strong relationship with the employees and employers. This can be said that by developing this model, the
organization will get chance to increase employee efficiency in the workplace. I have decided to develop Human
resource management practices ore effectively so that that employee engagement can be increased in the
company.
The effectiveness of knowledge to completing tasks
Depending on the experiences, what I have gathered during my job I have noticed that the internal
structure of the organization is not favourable for increasing its business growth. Therefore, I have decided to
introduce ‘Fayol’s six functions of management’ theory in the organization. This theory has helped me to a great
extent. By following this theory, I have got the chance to engage the employees towards their work and one of
the major benefits of it that i found was that it is indeed an easy application. While technology and globalization
have accelerated the rate of change, creating more uncertainties and less stability, the entrenched values behind
Fayol's principles remain a stabilizing force in the modern workplace. It has helped me to develop the strong
organizational culture so that the coordination capacity of the employees can be increased. On the other hand, I
have also noticed that after applying leadership management theory in the workplace, I have given enough
space to the employees, so that they can discuss their needs and demands to me. I foster open discussion in
the workplace and tried to promote collaborative work. I individually called out for the employees one by one in a
separate room and asked about their problems and the difficulties that they might be facing in operating work in
the company. I asked them if any of their needs is not met by the organisation and if they are unsatisfied with
any of the things that have been implemented in the workplace. I assured them their opinions and sayings would
be kept completely hidden and no one would be able to know that who has said what so that they can open up in
front of me. I wanted to know their opinions regarding their job and whether they are satisfied with the culture of
the company. Lastly after every discussion, I used to ask them to recommend and suggest something for the
betterment of the company that they think would be beneficial for the overall business and working process in
the workplace. Depending on the demands and needs I have tried to introduce various reward and recognition
for motivating the employees. I have also tried to bring some changes in the workplace so that the motivation
level of the employees could stay consistent. On the other hand, I have also applied for Human resource
management programs. This can be considered as the most effective model applied by me for increasing the
rate of productivity. By providing training to my employees, I have motivated them to achieve the goals and
objectives of the organization. These types of professional practices have influenced the rate of productivity in
the organization.
DISCUSS AND REFLECTION ON ANY GAPS BETWEEN YOUR THEORETICAL KNOWLEDGE FROM YOUR APPLICATION IN
PRACTICE
I have already mentioned in the previous part that in order to deal with the organizational situation, I will
focus on managing the entire organizational structure, I had decided to apply Fayol’s six functions of
management theory, leadership theory and HR management practices in the organization. However, I have
noticed a huge gap between the theoretical knowledge and practical problems in applying these theories. It is
not easy to motivate the employees through rewards. I have also realized that money is not only the motivational
tool for the employees. Therefore, I have decided to fulfil the basic needs of them. On the other hand, during
applying the leadership theory in the organization, I have noticed that giving instruction to the theoretical way is
not easy. In order to develop the proper relationship with them, I need to develop strong relations with my
employees. This will be helping me to increase their efficiency. I have also noticed, Human resource
management practices, which I have decided to develop in my organization, is also another important for
increasing the engagement in the organization. As my job role is to manage the entire operation in the
organization. Therefore, if I want to increase the employee engagement, I need to focus on introducing modern
technologies and different HR tools. By developing these, I will be able to analyse the performance. Depending
on the performance rate I will be able to provide the motivational bonus to the employees. On the other hand, if
internal conflicts occur in the organization, in this situation, I will not use this strategy.
This has also been identified by me that I need to focus on providing the safe and healthy atmosphere to
my employees. During this period, the experiences which I have gathered, cannot be compared with the bookish
knowledge of mine. I have realised that bookish knowledge has helped me to understand the strategies and the
practical situation has given me the scope for implementing my knowledge. Therefore, this can be clearly said
that through this process, I have learned to use my knowledge depending on the situational needs. It has been
identified by me that during supervising, I have got the chance to understand the actual problem in the
organization. I have also analysed the gap between the supply chain management and stoke exchange
department in this organization. After analysing the Human resource and organizational structure related
problems I have decided to provide the facility which will be suitable for employees rather than which facility the
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 4
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management wants to develop. By taking their decisions regarding the development, I have learned to apply my
knowledge for organizational development.
DISCUSS THE SIGNIFICANCE OF ROLE AND THE VALUE
As I have discussed before that I have joined in this organization named Tank Test Laboratories as
office administrative. Hence I have a large number of responsibilities. As an office administrative I need to
maintain the work efficiency of my employees. This is the very important responsibility of mine for achieving the
goals and objectives of the organization. The entire supply chain management process is also being controlled
by me. Another important responsibility of mine is to understand the problems of the employees so that I will be
able to develop proper Human resource practices in the organization. Therefore, this position of mine is very
important to develop healthy relations with my employees so that they will feel free to discuss their problems with
me. According to me, employees are the main strength of every organization. Therefore, providing safe and
healthy atmosphere is the first duty of mine in this organization. This has been identified in this study that in
order to manage the entire organizational situation different management theories and models have been
introduced. As I have good leadership quality, therefore I have realized that it will help me in the case of helping
my colleagues to finish their job effectively. With the help of my sensible personality, the responsibility for
understanding the employee needs can be fulfilled by me.
I love to face the challenges and also love to invent new things. This motivates me towards taking extra
tasks. I have good communication skills and have proficiency in different languages as well. I think it is really
very important to deal with the diversified culture in an organization. In today’s world each and every company
celebrates diversity within its working environment and therefore, my communication skills would help a lot in
tackling employees who belongs from diverse backgrounds so that they could find it easy to communicate with
the management about their problems and issues. With the help of my friendly nature, I will be able to maintain
the healthy relationship with my colleagues. However, the negative quality of mine is I become impatient, which
impacts in my working performance. I feel that I am not good enough in planning for the long term. Due to this
reason sometimes I take wrong decisions in the workplace. However, I always get ready to accept my failure,
which motivates me. Through this process, I find another way to deal with the situation. On the other hand, this
has also helped the company to manage both the internal and external operations. Hence, this can be said that
these qualities of mine will be helping me in the case of managing my responsibilities in an effective way.
REFLECTION ON PERFORMANCE
I have analysed that the qualities of mine have the higher level of impact in developing the internal and external
situation of the company. Therefore, this can be said that I will get the chance to cover up my weaknesses. In
order to maintain the efficiency, I always maintain the updated as I files as well as information backup. I really
become very excited to discover and do new and innovative things. I love to take challenges. As I love to learn
new things, therefore, this quality of mine increases my interest towards my job. I take challenges and find the
way to overcome my challenges by using my knowledge and personal experiences. As I always try to gather
knowledge, therefore before taking any drastic decision I always try to collect suggestion from my supervisor and
managers. Therefore, I have realized that this quality of mine increases my dedication towards my job. As I am
very friendly in nature, this helps me to interact with my co-workers. This quality of mine helps me to develop
healthy organizational culture. As I have mentioned before that, I have the quality to manage the daily task,
therefore, with this quality of mine I have helped me to do my job properly. This can be said that through this
process, I will be able to easily accept the challenges. However, with the good qualities, I have also mentioned
about negative qualities of mine. As I said before that I have not much knowledge about this position, therefore,
it has become little tough for me to deal the experienced employees. I have also mentioned in this study that lack
of patient is the major weakness of mine. Sometimes due to this reason for communicating with others, I become
angry. Therefore, this can be said that this quality of mine has disappointed my colleagues. This has also been
identified that this has created challenges in order to perform properly in the organization. Another weakness of
mine is I cannot take too much of pressure therefore as its result; sometimes I face difficulties in the case of
dealing with sudden external pressure. Due to this reason recently I have argued with my assistant, which has
impacted on my relation with my assistant.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 5
knowledge for organizational development.
DISCUSS THE SIGNIFICANCE OF ROLE AND THE VALUE
As I have discussed before that I have joined in this organization named Tank Test Laboratories as
office administrative. Hence I have a large number of responsibilities. As an office administrative I need to
maintain the work efficiency of my employees. This is the very important responsibility of mine for achieving the
goals and objectives of the organization. The entire supply chain management process is also being controlled
by me. Another important responsibility of mine is to understand the problems of the employees so that I will be
able to develop proper Human resource practices in the organization. Therefore, this position of mine is very
important to develop healthy relations with my employees so that they will feel free to discuss their problems with
me. According to me, employees are the main strength of every organization. Therefore, providing safe and
healthy atmosphere is the first duty of mine in this organization. This has been identified in this study that in
order to manage the entire organizational situation different management theories and models have been
introduced. As I have good leadership quality, therefore I have realized that it will help me in the case of helping
my colleagues to finish their job effectively. With the help of my sensible personality, the responsibility for
understanding the employee needs can be fulfilled by me.
I love to face the challenges and also love to invent new things. This motivates me towards taking extra
tasks. I have good communication skills and have proficiency in different languages as well. I think it is really
very important to deal with the diversified culture in an organization. In today’s world each and every company
celebrates diversity within its working environment and therefore, my communication skills would help a lot in
tackling employees who belongs from diverse backgrounds so that they could find it easy to communicate with
the management about their problems and issues. With the help of my friendly nature, I will be able to maintain
the healthy relationship with my colleagues. However, the negative quality of mine is I become impatient, which
impacts in my working performance. I feel that I am not good enough in planning for the long term. Due to this
reason sometimes I take wrong decisions in the workplace. However, I always get ready to accept my failure,
which motivates me. Through this process, I find another way to deal with the situation. On the other hand, this
has also helped the company to manage both the internal and external operations. Hence, this can be said that
these qualities of mine will be helping me in the case of managing my responsibilities in an effective way.
REFLECTION ON PERFORMANCE
I have analysed that the qualities of mine have the higher level of impact in developing the internal and external
situation of the company. Therefore, this can be said that I will get the chance to cover up my weaknesses. In
order to maintain the efficiency, I always maintain the updated as I files as well as information backup. I really
become very excited to discover and do new and innovative things. I love to take challenges. As I love to learn
new things, therefore, this quality of mine increases my interest towards my job. I take challenges and find the
way to overcome my challenges by using my knowledge and personal experiences. As I always try to gather
knowledge, therefore before taking any drastic decision I always try to collect suggestion from my supervisor and
managers. Therefore, I have realized that this quality of mine increases my dedication towards my job. As I am
very friendly in nature, this helps me to interact with my co-workers. This quality of mine helps me to develop
healthy organizational culture. As I have mentioned before that, I have the quality to manage the daily task,
therefore, with this quality of mine I have helped me to do my job properly. This can be said that through this
process, I will be able to easily accept the challenges. However, with the good qualities, I have also mentioned
about negative qualities of mine. As I said before that I have not much knowledge about this position, therefore,
it has become little tough for me to deal the experienced employees. I have also mentioned in this study that lack
of patient is the major weakness of mine. Sometimes due to this reason for communicating with others, I become
angry. Therefore, this can be said that this quality of mine has disappointed my colleagues. This has also been
identified that this has created challenges in order to perform properly in the organization. Another weakness of
mine is I cannot take too much of pressure therefore as its result; sometimes I face difficulties in the case of
dealing with sudden external pressure. Due to this reason recently I have argued with my assistant, which has
impacted on my relation with my assistant.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 5
B. Your Professional Skills:communicate effectively in professional settings, working effectively with
others including intercultural and diverse perspectives
The aim of Section B is as follows:
To reflect on further progress and development in your two chosen professional skills goals
To reflect on how your Co-operative Education experience has contributed to your overall professional skills
and career development
In your Learning Plan you developedTWO goals for your professional skills to work on during your placement. These
related to you
1. working effectively with others to make constructive contributions
2. working with one’s own and other cultures and diverse perspectives in professional settings
In this section you will reflect on your placement experiences in your chosen aspects of your professional practice since
Portfolio 1.
NOTE:You may have refined or revised your goal(s)from feedback in your Portfolio 1, as well as your specific actions you
have put in place to achieve your goal(s). Please include these updates in your reflection below.
THE TASKS:
Goal ONE: Working effectively with others to make constructive contributions
State your specific aspect here: ________________________
My goal is:
Discuss the progress you have made since Portfolio 1 and how your planned actions have helped towards
achieving your goal, include examples. (Note:You must ensure that the specific actions planned are practical and draw on
authoritative sourcesusing in-text reference).
Overall, how would you rate your ability to work effectively with others to make constructive contributions?
Support your answer with clear reasoning and specific workplace examples and evidence.
Identify and discuss one key learning experience and/or critical incident you have had in this goal in developing
your professional skills in the workplace during your Co-operative Education Placement and reflect on how this
learning experience and/or critical incident has led you to new insights about the importance of being able to
work effectively with others to make constructive contributions.
Goal Two: Work with one’s own and other cultures and diverse perspectives in professional settings
State your specific aspect here: ________________________
My goal is:
Discuss the progress you have made since Portfolio 1 and how your planned actions have helped towards
achieving your goal,include examples. (Note:You must ensure that the specific actions planned are practical and draw on
authoritative sourcesusing in-text reference).
Overall, how would you rate your ability to work with people of different cultures and diverse perspectives?
Support your answer with clear reasoning and specific workplace examples and evidence.
Identify and discuss one key learning experience and/or critical incident you have had in this goal in developing
your professional skills in the workplace during your Co-operative Education Placement and reflect on how this
learning experience and/or critical incident has led you to new insights about the importance of one’s own and
other cultures and diverse perspectives in professional settings.
Overall Professional Skills and Career Development
1. LEARNING FROM OTHERS:
In the workplace you have had opportunities to observe and learn from others’ professional practice. Outline 2-3
examples of professional practice you have observed. Reflect on what you have learnt from these observations and
comment on how this has influenced your thinking about your own professional practice.
2. MY PERSONAL DEVELOPMENT:
Reflect on the way in which you perceive you have been developing as a professional over your Co-op Placement.
Your reflection should review your progress to date and discuss any new insights you have gained into how your Co-
op Placement might influence your future career planning and development.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 6
others including intercultural and diverse perspectives
The aim of Section B is as follows:
To reflect on further progress and development in your two chosen professional skills goals
To reflect on how your Co-operative Education experience has contributed to your overall professional skills
and career development
In your Learning Plan you developedTWO goals for your professional skills to work on during your placement. These
related to you
1. working effectively with others to make constructive contributions
2. working with one’s own and other cultures and diverse perspectives in professional settings
In this section you will reflect on your placement experiences in your chosen aspects of your professional practice since
Portfolio 1.
NOTE:You may have refined or revised your goal(s)from feedback in your Portfolio 1, as well as your specific actions you
have put in place to achieve your goal(s). Please include these updates in your reflection below.
THE TASKS:
Goal ONE: Working effectively with others to make constructive contributions
State your specific aspect here: ________________________
My goal is:
Discuss the progress you have made since Portfolio 1 and how your planned actions have helped towards
achieving your goal, include examples. (Note:You must ensure that the specific actions planned are practical and draw on
authoritative sourcesusing in-text reference).
Overall, how would you rate your ability to work effectively with others to make constructive contributions?
Support your answer with clear reasoning and specific workplace examples and evidence.
Identify and discuss one key learning experience and/or critical incident you have had in this goal in developing
your professional skills in the workplace during your Co-operative Education Placement and reflect on how this
learning experience and/or critical incident has led you to new insights about the importance of being able to
work effectively with others to make constructive contributions.
Goal Two: Work with one’s own and other cultures and diverse perspectives in professional settings
State your specific aspect here: ________________________
My goal is:
Discuss the progress you have made since Portfolio 1 and how your planned actions have helped towards
achieving your goal,include examples. (Note:You must ensure that the specific actions planned are practical and draw on
authoritative sourcesusing in-text reference).
Overall, how would you rate your ability to work with people of different cultures and diverse perspectives?
Support your answer with clear reasoning and specific workplace examples and evidence.
Identify and discuss one key learning experience and/or critical incident you have had in this goal in developing
your professional skills in the workplace during your Co-operative Education Placement and reflect on how this
learning experience and/or critical incident has led you to new insights about the importance of one’s own and
other cultures and diverse perspectives in professional settings.
Overall Professional Skills and Career Development
1. LEARNING FROM OTHERS:
In the workplace you have had opportunities to observe and learn from others’ professional practice. Outline 2-3
examples of professional practice you have observed. Reflect on what you have learnt from these observations and
comment on how this has influenced your thinking about your own professional practice.
2. MY PERSONAL DEVELOPMENT:
Reflect on the way in which you perceive you have been developing as a professional over your Co-op Placement.
Your reflection should review your progress to date and discuss any new insights you have gained into how your Co-
op Placement might influence your future career planning and development.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 6
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A. Goal ONE: Working effectively with others to make constructive
contributions
I have repeatedly mentioned in this study that my responsibility fir this post is to manage the organizational
culture and internal structure of the company. In order to manage my responsibilities, I have faced various
challenges in the market. I have also mentioned about the important strength and weakness of mine which has
helped me in the case of influencing my performance. Therefore, improving my performance, I have set the
primary goal, so that I will be able to fulfil my responsibilities. In this situation, I have decided to increase my
working efficiency so that I would be able to make constructive contributions. According to Florén, Rundquist &
Fischer (2016), in order to increase the efficiency of the organization, internal culture needs to get developed.
Every organization has its own culture. Since many employees spend 40 or more hours at their workplace, their
organization’s culture obviously affects both their work lives as well as their personal lives. By following this, I
have decided to develop the strong relationship with my colleagues. In the initial stage, I have decided to
arrange different office parties, so that co-workers will get space for understanding each other. However, I have
learnt one important thing from this whole process and that is that a shared organizational culture helps to unite
employees of different demographics. After developing the good relation between the employee and employers,
I will focus on introducing the performance measuring tools for bringing HR development. Through this process, I
will be able to monitor the overall performance of the organization. After monitoring the employee efficiency, I will
provide training for them of that they will be able to increase their performance quality.
According toCaligiuri (2014), by developing cultural activities in the organization, the company will be able to
maintain the diversified culture in the workplace. Organizational culture helps to keep the employees working in
the workplace feel motivated and loyal to the management of the organization. In case if employees view
themselves as part of their organization’s culture, they tend to become more eager to want to contribute to the
success of the entity. They feel a higher sense of accomplishment for being a part of an organization that they
care about and work harder without having to be coerced. By following this, I will also introduce different cultural
activities in the company. As I have felt that, our organization should focus on encouraging its employees for
motivating them towards their work. In order to do so, I have decided to introduce different reward and
compensation offers for them. In order to make sure that there is an increase in the job security of the
employees, I will introduce different organizational policies. The heal insurance for the employees and their
families will also be introduced for increasing employee engagement in the organization. This will make the
employees feel valued and that they are considered to be an important part of the organisation. They will be
highly motivated to work according to the expectations of the organisation. This initiative will be very effective to
increase my effectiveness to make a constructive contribution to the company.
Goal Two: Work with one’s own and other cultures and diverse perspectives in
professional settings
As stated by Coyle (2018), cultural diversification in the workplace needs to be maintained wisely. By supporting
this Mejia Calam & Sanders (2015) opined that if the organization is able to use its cultural diversification as its
strength, it will increase its overall performance. In order to manage the situation, I have brought some changes
in my Human resource department. It has been identified by me that if the cultural workshops are being
developed in the organization, it will be helping in the case of increasing respect for the employees in n my
organization for others culture. People need to understand; if they respect their culture, they should also respect
others’ culture too. I have also noticed that of cultural discrimination will be affecting the overall performance of
my organization. I have noticed that if the values and behaviours are discussed with the employees, this will be
helping them in the case of managing the situation in the organization. By developing strict rules in the
organization, if the cultural discrimination is being strictly prohibited, this will be helping in the case of developing
the internal organizational culture. In order to achieve my goal, I will arrange different tour programs with my
employees. Through this process, I will be able to come close to others' culture and thought. This will also help
my employees to understand me and my culture.
Hence this can be said that this is very important for the organization to accept the different culture of the
employees. As we all know culture reflects persons' emotion. Therefore, if the employee with the different culture
will be neglected for his culture, this will decrease employees' loyalty to the organization. With the decreasing
rate of employee loyalty, the rate of productivity will get influenced. If one of the employees will lose his loyalty
from the organization, this can influence the others who belong to the same culture. In this situation, the large
number of employees can leave the company. Therefore, this is very important to maintain the cultural equality
in the organization for maintaining the employee retention. I have also analysed that if I also focus on managing
the entire situation, it needs to provide leaves depending on the cultural festival preferences. This will help the
employees to maintain both their personal and professional life.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 7
contributions
I have repeatedly mentioned in this study that my responsibility fir this post is to manage the organizational
culture and internal structure of the company. In order to manage my responsibilities, I have faced various
challenges in the market. I have also mentioned about the important strength and weakness of mine which has
helped me in the case of influencing my performance. Therefore, improving my performance, I have set the
primary goal, so that I will be able to fulfil my responsibilities. In this situation, I have decided to increase my
working efficiency so that I would be able to make constructive contributions. According to Florén, Rundquist &
Fischer (2016), in order to increase the efficiency of the organization, internal culture needs to get developed.
Every organization has its own culture. Since many employees spend 40 or more hours at their workplace, their
organization’s culture obviously affects both their work lives as well as their personal lives. By following this, I
have decided to develop the strong relationship with my colleagues. In the initial stage, I have decided to
arrange different office parties, so that co-workers will get space for understanding each other. However, I have
learnt one important thing from this whole process and that is that a shared organizational culture helps to unite
employees of different demographics. After developing the good relation between the employee and employers,
I will focus on introducing the performance measuring tools for bringing HR development. Through this process, I
will be able to monitor the overall performance of the organization. After monitoring the employee efficiency, I will
provide training for them of that they will be able to increase their performance quality.
According toCaligiuri (2014), by developing cultural activities in the organization, the company will be able to
maintain the diversified culture in the workplace. Organizational culture helps to keep the employees working in
the workplace feel motivated and loyal to the management of the organization. In case if employees view
themselves as part of their organization’s culture, they tend to become more eager to want to contribute to the
success of the entity. They feel a higher sense of accomplishment for being a part of an organization that they
care about and work harder without having to be coerced. By following this, I will also introduce different cultural
activities in the company. As I have felt that, our organization should focus on encouraging its employees for
motivating them towards their work. In order to do so, I have decided to introduce different reward and
compensation offers for them. In order to make sure that there is an increase in the job security of the
employees, I will introduce different organizational policies. The heal insurance for the employees and their
families will also be introduced for increasing employee engagement in the organization. This will make the
employees feel valued and that they are considered to be an important part of the organisation. They will be
highly motivated to work according to the expectations of the organisation. This initiative will be very effective to
increase my effectiveness to make a constructive contribution to the company.
Goal Two: Work with one’s own and other cultures and diverse perspectives in
professional settings
As stated by Coyle (2018), cultural diversification in the workplace needs to be maintained wisely. By supporting
this Mejia Calam & Sanders (2015) opined that if the organization is able to use its cultural diversification as its
strength, it will increase its overall performance. In order to manage the situation, I have brought some changes
in my Human resource department. It has been identified by me that if the cultural workshops are being
developed in the organization, it will be helping in the case of increasing respect for the employees in n my
organization for others culture. People need to understand; if they respect their culture, they should also respect
others’ culture too. I have also noticed that of cultural discrimination will be affecting the overall performance of
my organization. I have noticed that if the values and behaviours are discussed with the employees, this will be
helping them in the case of managing the situation in the organization. By developing strict rules in the
organization, if the cultural discrimination is being strictly prohibited, this will be helping in the case of developing
the internal organizational culture. In order to achieve my goal, I will arrange different tour programs with my
employees. Through this process, I will be able to come close to others' culture and thought. This will also help
my employees to understand me and my culture.
Hence this can be said that this is very important for the organization to accept the different culture of the
employees. As we all know culture reflects persons' emotion. Therefore, if the employee with the different culture
will be neglected for his culture, this will decrease employees' loyalty to the organization. With the decreasing
rate of employee loyalty, the rate of productivity will get influenced. If one of the employees will lose his loyalty
from the organization, this can influence the others who belong to the same culture. In this situation, the large
number of employees can leave the company. Therefore, this is very important to maintain the cultural equality
in the organization for maintaining the employee retention. I have also analysed that if I also focus on managing
the entire situation, it needs to provide leaves depending on the cultural festival preferences. This will help the
employees to maintain both their personal and professional life.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 7
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C. Your Co-operative Education Placement Organisation and the environment it
operates in: being critical enquirers and creative problem solvers, being able to make business decisions
that take into account social, ethical, environmental and global dimensions and being engaged with
business
The aim of Section C is as follows:
To demonstrate your understanding and evaluate how the internal environment of your organisation can
impact on the way it functions
To continue to develop an awareness of current events and issuesevidenced in your media log
To critically evaluate these current events and issues from multiple perspectives
To provide evidence of your placement organisation
In this section:
include theories, concepts, models, frameworks and/or technical competencies that apply to your answers.
support your answers with examples and evidence and referenced using APA 6th ed.
THE TASKS:
1. Reflect on how your placement organisation operates. Discuss and evaluate the practices, processes, systems and
general tools you have observed that your organisation uses to manage the following. Support your answers with
authoritative sources.
Internal relationships(consider organisational structure, organisation culture, practices, processes and any other insight into how
your organisation is managed).
External relationships (consider interactions with customers, clients, suppliers, outsource services, competitors etc.)
2. Update your media log from the date of your last submission (appendix 1). Ensure you have a range of sources to
answer the following question.
3. In your Learning Plan you provided a definitionsupported by an authoritative source and an example of the
following dimensions:
Ethics & business
Corporate social responsibility
Sustainability
Globalisation.
Demonstrate yourcurrent understating of each of the dimensions above by completing the table below. You
must critically analyse a current issue, business practice or challenge from your Media Log. You must support
your discussion with specific business examples from your media log.
C. Co-operative educational placement and environment
ORGANISATIONAL OPERATIONS
There is a wide array of series of operation strategies regarding the role of an administrative manager in
an organisation. The reason behind choosing an operational strategy is that the strategy is beneficial f for the
company to maintain flexibility, quality and dependability of an organisation in order to cope with the pressure of
c competition in the market. In response to this, there are a number of determinant factors which will result
success for the company. Factors like supply chain, technology and information management are very significant
in this regards. Moreover, in the organisational sector the customers, competitors and Opportunities a are
considered to be the major factors of my company. On the contrary, in the industrial spectrum size in terms of
business orientation of the company, market demand and growth are pivotal in understanding the business
activity of my organisation. As an administrative manager it is my responsibility to create a strong relationship
between these elements and maintain a healthy environment for the company which are beneficial for the
organisation.
In response to this the core competencies of my organisations are
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 8
operates in: being critical enquirers and creative problem solvers, being able to make business decisions
that take into account social, ethical, environmental and global dimensions and being engaged with
business
The aim of Section C is as follows:
To demonstrate your understanding and evaluate how the internal environment of your organisation can
impact on the way it functions
To continue to develop an awareness of current events and issuesevidenced in your media log
To critically evaluate these current events and issues from multiple perspectives
To provide evidence of your placement organisation
In this section:
include theories, concepts, models, frameworks and/or technical competencies that apply to your answers.
support your answers with examples and evidence and referenced using APA 6th ed.
THE TASKS:
1. Reflect on how your placement organisation operates. Discuss and evaluate the practices, processes, systems and
general tools you have observed that your organisation uses to manage the following. Support your answers with
authoritative sources.
Internal relationships(consider organisational structure, organisation culture, practices, processes and any other insight into how
your organisation is managed).
External relationships (consider interactions with customers, clients, suppliers, outsource services, competitors etc.)
2. Update your media log from the date of your last submission (appendix 1). Ensure you have a range of sources to
answer the following question.
3. In your Learning Plan you provided a definitionsupported by an authoritative source and an example of the
following dimensions:
Ethics & business
Corporate social responsibility
Sustainability
Globalisation.
Demonstrate yourcurrent understating of each of the dimensions above by completing the table below. You
must critically analyse a current issue, business practice or challenge from your Media Log. You must support
your discussion with specific business examples from your media log.
C. Co-operative educational placement and environment
ORGANISATIONAL OPERATIONS
There is a wide array of series of operation strategies regarding the role of an administrative manager in
an organisation. The reason behind choosing an operational strategy is that the strategy is beneficial f for the
company to maintain flexibility, quality and dependability of an organisation in order to cope with the pressure of
c competition in the market. In response to this, there are a number of determinant factors which will result
success for the company. Factors like supply chain, technology and information management are very significant
in this regards. Moreover, in the organisational sector the customers, competitors and Opportunities a are
considered to be the major factors of my company. On the contrary, in the industrial spectrum size in terms of
business orientation of the company, market demand and growth are pivotal in understanding the business
activity of my organisation. As an administrative manager it is my responsibility to create a strong relationship
between these elements and maintain a healthy environment for the company which are beneficial for the
organisation.
In response to this the core competencies of my organisations are
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 8
1. Cost- Cost consumption is considered to be a pivotal factor for any business organisation. It can be
asserted that lesser cost in production can help the company to fix the market value of its product less.
In return it can generate more demand for the product and maximize customers.
2. Quality- Performance and durability can enrich the quality of a commodity. In addition to this, innovation
and service also play significant role in order to build an image of the product.
3. Service- Service is associated with the characteristics of customer service and rapidness. In response
to this, the flexibility in service and door to door service providing facility can help my organisation in
future.
4. Flexibility- It is defined as the adaptability of the organisation in order to transform its business
dynamics. Change can be occurred in the production procedure, in organisational structure or in external
behaviour of the company in terms of relationship with the customers and the other business houses.
5. Tradeoffs- Tradeoffs are defined as the trade policy of the organisation. It can be estimated that the
expensive items can be prioritized highly where as purchaser of low price items will get delay in delivery
process.
Internal relationship
1. Organisational Structure- As a part of the Tank Test Laboratories, it is very important for me to
get a clear picture of the organisational hierarchy of the company. Lack of understanding of the
organisational structure leads to problem in developing a proper connection with the different
organs of the company. As I am the administrative manager of the Tank Test Laboratories, it is
my responsibility to have an idea of my organisational hierarchy. The director of the company is
in the apex of the hierarchy tree and perceives a number of subordinate employees in terms of
different types of managers. For an instance, there are operation manager, technical manager,
sales manager, office admin and senior accountant. In this context, my position in the company
is belonged to the office administration.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 9
asserted that lesser cost in production can help the company to fix the market value of its product less.
In return it can generate more demand for the product and maximize customers.
2. Quality- Performance and durability can enrich the quality of a commodity. In addition to this, innovation
and service also play significant role in order to build an image of the product.
3. Service- Service is associated with the characteristics of customer service and rapidness. In response
to this, the flexibility in service and door to door service providing facility can help my organisation in
future.
4. Flexibility- It is defined as the adaptability of the organisation in order to transform its business
dynamics. Change can be occurred in the production procedure, in organisational structure or in external
behaviour of the company in terms of relationship with the customers and the other business houses.
5. Tradeoffs- Tradeoffs are defined as the trade policy of the organisation. It can be estimated that the
expensive items can be prioritized highly where as purchaser of low price items will get delay in delivery
process.
Internal relationship
1. Organisational Structure- As a part of the Tank Test Laboratories, it is very important for me to
get a clear picture of the organisational hierarchy of the company. Lack of understanding of the
organisational structure leads to problem in developing a proper connection with the different
organs of the company. As I am the administrative manager of the Tank Test Laboratories, it is
my responsibility to have an idea of my organisational hierarchy. The director of the company is
in the apex of the hierarchy tree and perceives a number of subordinate employees in terms of
different types of managers. For an instance, there are operation manager, technical manager,
sales manager, office admin and senior accountant. In this context, my position in the company
is belonged to the office administration.
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 9
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2. Culture- The organisational culture of Tank Test Laboratories is quiet flexible and easy to
understand. The company is truly developed a diverse workplace environment where most of
the employees are belonged to countries like India, Italy, Fiji, Sri Lanka, Samoa, New Zealand
and Britain. Despite of this multi cultural workforce, the company effectively maintains good
communication system with all the employees.
3. Practice- In practice, the Tank Test Laboratories is considered to be one of the largest Cylinder
test and refurbishing company of New Zealand. In respect to this the primary production of the
company is based on SCUBA tanks, argon cylinders, fire extinguisher and so on. Besides the
production the company also follows a series of business rules and protocols. For an instance,
the Employment Act, Holiday Act and the Privacy Act are listed into the company practice.
Moreover, the company is also follows a health and safety at work act which will be beneficial for
safeguarding the employees from any kind of workplace hazards.
4. Process- The Information communication theory in workplace is related to the communication
theory in workplace. It can be asserted that the information theory is based on information and
messages belonged to the workplace environment of the company. In this theory,
communication is based upon the accuracy of information where misinformation can lead
towards a problem in organisational communication. It can also be argued that the message
recipient is more accountable in this theory than the sender for the final version of the
communication. In this regards, the Tank Test Laboratories puts focus on the information theory
in order to make a good organisational communication. In fact, as a admin manager it is my
responsibility to create a good communication mechanism inside the organisation. In this
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 10
Director
understand. The company is truly developed a diverse workplace environment where most of
the employees are belonged to countries like India, Italy, Fiji, Sri Lanka, Samoa, New Zealand
and Britain. Despite of this multi cultural workforce, the company effectively maintains good
communication system with all the employees.
3. Practice- In practice, the Tank Test Laboratories is considered to be one of the largest Cylinder
test and refurbishing company of New Zealand. In respect to this the primary production of the
company is based on SCUBA tanks, argon cylinders, fire extinguisher and so on. Besides the
production the company also follows a series of business rules and protocols. For an instance,
the Employment Act, Holiday Act and the Privacy Act are listed into the company practice.
Moreover, the company is also follows a health and safety at work act which will be beneficial for
safeguarding the employees from any kind of workplace hazards.
4. Process- The Information communication theory in workplace is related to the communication
theory in workplace. It can be asserted that the information theory is based on information and
messages belonged to the workplace environment of the company. In this theory,
communication is based upon the accuracy of information where misinformation can lead
towards a problem in organisational communication. It can also be argued that the message
recipient is more accountable in this theory than the sender for the final version of the
communication. In this regards, the Tank Test Laboratories puts focus on the information theory
in order to make a good organisational communication. In fact, as a admin manager it is my
responsibility to create a good communication mechanism inside the organisation. In this
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 10
Director
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regards, I am opted for the information theory of communication which enables both the speaker
and the receiver to build up a strong organisational communication. In addition to this, the
transparent relationship with the company hierarchy helps the employee to understand the value
and objectives of the company. Furthermore, it is also beneficial for the company to create a
connection with each employees worked in the organisation.
External relationship
The external relationship is related to the external environment a company to some extent. The
components which take a great deal of influence in this context are customers, competitors and opportunities.
Besides this, there are also the governments, market and environment which are also considered to be
significant for the company.
1. Customers- In this regards the relationship with the customers is highly essential for the
company. The customers are considered to be the final decision maker for the development of
an organisation. In this respect, it can also be argued that the relationship between the
customers and the organisation is very important for the company for continuing its sustainability
in future. Empirical evidences shows that unethical attitude on behalf of the company can
damage the trust and satisfaction of the customers. In fact, in the intense competitive market it is
important for the company to maintain a positive relation with the customer. In this context, the
Customer relationship management (CRM) is very significant. The CRM can be referred as the
process which can help to continue and create relationship with the business customers. The
role of CRM in a business organisation is to identify, attract, differentiate and retain customers.
As a admin manager of the Tank Test Laboratories I am responsible for maintaining healthy
relation with the customers. In this context, the main customers of Tank Test Laboratories
include Auckland Council, Rocket Lab and Genesis Energy. Moreover, the Tank Test
Laboratories is considered to be the only company to manufacture high pressure testing for
cylinders.
2. Competitors- The present Case scenario of any business organisation is confidently
corroborate the claim that competitiveness in market has become a growing obstacle for
different companies. The advent of globalisation and free trade economy facilitates the way of
enhancing competitions. Focusing on this issue it is imperative for the company to set an
effective strategy to sustain in the global competitiveness. In fact, the issue is very fatal for the
small and medium companies which have not enough power to compete with the big houses.
Competitiveness can be identified in terms of alternative products, market capitalisation and
innovativeness. In case of Tank Test Company the market competition is not intense enough. In
other words, it can be asserted that the organisation has monopolised and dominate the market
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 11
and the receiver to build up a strong organisational communication. In addition to this, the
transparent relationship with the company hierarchy helps the employee to understand the value
and objectives of the company. Furthermore, it is also beneficial for the company to create a
connection with each employees worked in the organisation.
External relationship
The external relationship is related to the external environment a company to some extent. The
components which take a great deal of influence in this context are customers, competitors and opportunities.
Besides this, there are also the governments, market and environment which are also considered to be
significant for the company.
1. Customers- In this regards the relationship with the customers is highly essential for the
company. The customers are considered to be the final decision maker for the development of
an organisation. In this respect, it can also be argued that the relationship between the
customers and the organisation is very important for the company for continuing its sustainability
in future. Empirical evidences shows that unethical attitude on behalf of the company can
damage the trust and satisfaction of the customers. In fact, in the intense competitive market it is
important for the company to maintain a positive relation with the customer. In this context, the
Customer relationship management (CRM) is very significant. The CRM can be referred as the
process which can help to continue and create relationship with the business customers. The
role of CRM in a business organisation is to identify, attract, differentiate and retain customers.
As a admin manager of the Tank Test Laboratories I am responsible for maintaining healthy
relation with the customers. In this context, the main customers of Tank Test Laboratories
include Auckland Council, Rocket Lab and Genesis Energy. Moreover, the Tank Test
Laboratories is considered to be the only company to manufacture high pressure testing for
cylinders.
2. Competitors- The present Case scenario of any business organisation is confidently
corroborate the claim that competitiveness in market has become a growing obstacle for
different companies. The advent of globalisation and free trade economy facilitates the way of
enhancing competitions. Focusing on this issue it is imperative for the company to set an
effective strategy to sustain in the global competitiveness. In fact, the issue is very fatal for the
small and medium companies which have not enough power to compete with the big houses.
Competitiveness can be identified in terms of alternative products, market capitalisation and
innovativeness. In case of Tank Test Company the market competition is not intense enough. In
other words, it can be asserted that the organisation has monopolised and dominate the market
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 11
of New Zealand. However, recently there are a number of companies which can pose a possible
threat for the Tank Test Company. For instance, companies like Ongas, Power Strip and Core
Gas are considered are seemed to be possible competitors of Tank Test.
3. Opportunities- Depend on its enormous market capitalisation and healthy business
environment the Tank Test Company has some opportunities to expand their business
orientation on a solid base. Besides this, lack of competition in the market enables the company
to maximize customers by utilizing effective promotions and business strategies.
4. Government- In the context of set up a good relationship with the government, it is imperative to
understand the importance of creating relationship with the government. In response to this it
can be argued that the government is responsible to enact regulations regarding trade and
business. In fact, the government policies have a deep impact on the business environment of
the region. Therefore, keeping a good relationship with a power to influence the government
policy is very beneficial for the company. As a admin manager of Tank Test Company, my vision
is highly focused on the rules and regulations of the government and to let inform the
management about changing the policy of the government.
5. Environment- Environment is considered to be a significant as an external relationship factor of
a company. Therefore, the corporate organisations are going to put focus on the environmental
sustainability. In present context, the term sustainability is more related to the concept of
precondition of doing business. There are other types of sustainability in terms of social and
economic. Nevertheless, the environmental elements are considered to be of great importance
due to the global deterioration in environment. In this context, the Tank Test Company is also
emphasised on achieving economic sustainability. In fact, this benevolent method will be
beneficial for the organisation to earn the brand value and appreciation from the customers.
ISSUES
Year Issue Media Source
2017 Mitigation in terms of climate
change is a serious concern in
New Zealand. In respect to this,
the Tank Task company should
keep focus on this.
Ericksen, N. J., Berke, P. R., &
Dixon, J. E. (2017). Plan-making
for sustainability: The New
Zealand experience. Taylor &
Francis.
2017 Environmental sustainability is of
deep concern in New Zealand. In
Fact, the business organisations
are entitled to take firm steps for
this.
Jens, R. (2017). Who’s steering
this ark?: Exploring the role of
power in environmental
governance in the Waikato
Region of New Zealand. Master
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 12
threat for the Tank Test Company. For instance, companies like Ongas, Power Strip and Core
Gas are considered are seemed to be possible competitors of Tank Test.
3. Opportunities- Depend on its enormous market capitalisation and healthy business
environment the Tank Test Company has some opportunities to expand their business
orientation on a solid base. Besides this, lack of competition in the market enables the company
to maximize customers by utilizing effective promotions and business strategies.
4. Government- In the context of set up a good relationship with the government, it is imperative to
understand the importance of creating relationship with the government. In response to this it
can be argued that the government is responsible to enact regulations regarding trade and
business. In fact, the government policies have a deep impact on the business environment of
the region. Therefore, keeping a good relationship with a power to influence the government
policy is very beneficial for the company. As a admin manager of Tank Test Company, my vision
is highly focused on the rules and regulations of the government and to let inform the
management about changing the policy of the government.
5. Environment- Environment is considered to be a significant as an external relationship factor of
a company. Therefore, the corporate organisations are going to put focus on the environmental
sustainability. In present context, the term sustainability is more related to the concept of
precondition of doing business. There are other types of sustainability in terms of social and
economic. Nevertheless, the environmental elements are considered to be of great importance
due to the global deterioration in environment. In this context, the Tank Test Company is also
emphasised on achieving economic sustainability. In fact, this benevolent method will be
beneficial for the organisation to earn the brand value and appreciation from the customers.
ISSUES
Year Issue Media Source
2017 Mitigation in terms of climate
change is a serious concern in
New Zealand. In respect to this,
the Tank Task company should
keep focus on this.
Ericksen, N. J., Berke, P. R., &
Dixon, J. E. (2017). Plan-making
for sustainability: The New
Zealand experience. Taylor &
Francis.
2017 Environmental sustainability is of
deep concern in New Zealand. In
Fact, the business organisations
are entitled to take firm steps for
this.
Jens, R. (2017). Who’s steering
this ark?: Exploring the role of
power in environmental
governance in the Waikato
Region of New Zealand. Master
Student Name & ID: __________________________________ Co-operative Education Portfolio 2 – Intake 1, Semester One, 2018 12
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