BSBHRM513: Manage Workforce Planning Report for CA City Retail Group

This report focuses on workforce planning within the CA City Retail Group, a retail organization experiencing high female labour turnover. It examines the challenges of the retail sector, the company's current workforce management strategies, and the impact of staff turnover. The report provides an analysis of the company's recruitment and retention strategies, suggesting improvements such as competitive benefits, small perks, and employee incentives. It also includes recommendations for employee satisfaction surveys, strategies to become an employer of choice, and a succession planning model. The report addresses stakeholders' perspectives, analyzes trends in labour supply, and suggests methods to monitor government policies and industry trends. The overall aim is to provide a comprehensive analysis and actionable recommendations to improve workforce planning and reduce labour turnover within the organization.

Manage Workforce Planning

Table of Contents
INTRODUCTION...........................................................................................................................3
QUESTION 1...................................................................................................................................4
QUESTION 2...................................................................................................................................5
QUESTION 3...................................................................................................................................5
3a.................................................................................................................................................5
3b.................................................................................................................................................6
3c. ...............................................................................................................................................6
Question 4........................................................................................................................................6
Question 5........................................................................................................................................7
Question 6........................................................................................................................................7
Question 7........................................................................................................................................7
Question 8........................................................................................................................................8
Question 9........................................................................................................................................8
9a.................................................................................................................................................8
9b.................................................................................................................................................9
9c.................................................................................................................................................9
Question 10....................................................................................................................................11
Question 11....................................................................................................................................11
Question 12....................................................................................................................................12
Question 13....................................................................................................................................12
Question 14....................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERECES.................................................................................................................................14

INTRODUCTION
Management of human power according to the demands of the organisation can be stated
as a work force planning(Schweyer, 2010). It is having a huge significance to attain objectives in
pre decided time limits. It helps to a firm to manage their employees acc0prding to the need of
the skills of a production line. The present report is based on the CA City Retail Group which is
a is big structured organisation. The company is having their retail outlets of departmental stores,
Cafe and Service station in the South east QLD. So they are having different teams in these
stores top provide services services to the customers. As they are having straight connection with
the customers so they are having most of the female staff for execution of the services. Since last
six months they are having regular increase in labour turnover in the female staff. So they have
to proper solution to retain a level in the labour turnover and as well as in to the maintain a
standard level in the working environment. This report is having focus on the labour turnover,
which is impacting on the CA City Retail Group.

QUESTION 1
Retail sector is having huge demands of the customers so it is putting a pressure on the
employees and as well as on the companies to produce and deliver best quality products and
services for them. As the CA City Retail Group is dealing in the retail sector which is having
direct influence of the customers demands, they have to make changes in their products and
services. The company is having cafe in the city so where they have to provide similar taste in it
according to the customers. Sometimes which is not possible to deliver the same product,
services and taste for the employees due to variance in the raw material. The Labour Market
Information Portal is analysing on the organisations which is having labour turnover. According
to the Australian Government Department of Employment, the Australis 5.8% unemployment
rate in the 15 years age group and 741,100 youngsters are employed in the organisation(Ono,
Lafortune and Schoenstein, 2013). In the month of August 2015, the CA City Retail Group is
having 10.5% female turnover and 1.5% male turnover. It indicates that the retail company is not
having appropriate conditions to perform for the females. They are having consistent increase in
the labour turnover in the female sections so they have to make investigation on it to resolve the
issues and increase working conditions for the female workers. As the CA City Group is working
in the different sector, the company can increase their activities in different demographics to
increases the competencies in all sectors.
QUESTION 2
The CA City Retail Group is using the strategies to manage their employees ion the
business activities;
Attract and retain a capable skilled workforce: The company is using this skill to recruit
peoples in the organisation in different posts. In the starting of the recruitment, the organisation
is attracting candidates by an impressive remuneration according to their efforts. As they are
having different types of teams so they are using the attractive salaries to attract candidates
which are having similar skills which they want for a particular post(Cole and Kelly, 2011).
After it to retain their employees, they are using incentives and appraisal schemes to retain their
employees in the organisation.
Develop the workforce to meet future skill needs: The organisation is providing training and
development program to their employees to meet the standard level as they wants. After
recruitment and selection process, they are providing training sessions to their employees to be

effective according to the organisations. It helps them to develop and to perform their activities
according the culture of the company.
Increase diversity in retail workforce: As the organisation is having their retail outlets in
different cities in the Australia so they can divert their work force in different cities to increase
the potentials of them. As well as it helps to retain their interest in the organisation.
So these strategies helps to the company to recruit employees and as well as to retain
them in the organisation for a long time.
QUESTION 3
Staff turnover is an important factor for the company to plan work force, it create
compulsion for the company to plan their employees in different ways. As in the given scenario
company is having high labour turnover in the female staff so they are having a need to make
changes in the work force planning.
3a.
Currently the CA City Group is having 1.5% male turnover which is adoptable because
males are mostly having target on better opportunities so they are having tendency to switch on
jobs. But targeting on the 10.5% female turnover is a big problem for the company so they have
to make changes in they company accordingly. They are having continuous growth in the female
turnover so they have to make communication with their female employees to know about the
problems and issues which they are facing in the work place.
3b.
Strategies to retain employees in the organisation to reduce labour turnover;
By offering competitive benefits package to employees; The company can provide health
insurance, life insurance and pension schemes after the retirement of the employees(Jackson,
Schuler and Werner, 2011). By this, CA City Retail Group can retain their employees for a long
time. Which helps them to achieve their business targets.
Small perks: The organisation can provide some small perks to their employees like; move
tickets in a month and family lunch in a hotel can provide them some extra perk. By this the
organisation can retain their employees for a long time and they can keep their interest in the
work.

Contest and incentives to motivate workers: The management can create some extra curricular
activities in the organisation to entertain to employees and retain their interest in the
organisation. By this act they organisation can spread a motivation in them which helps to them
increase their efficiencies and potentials of their employees.
3c.
They have to set a target of labour turnover, they have to decrease female turnover in the
three months to 6%.
Question 4
CA City Retail group can use these two methods to recruit skilled peoples on the vacant
seats;
sourcing candidate via referrals: Company can recruit peoples in the company via employee's
referrals. This is an effective method to increase the number of employees(Teljeur and et. al.,
2010).
Sourcing Candidates from the Recruitment agencies: Most of the companies are using this
method to recruit peoples, company can use this method for the future needs.
Question 5
Investors and suppliers are the two stakeholders which are related to the organisation,
These peoples are having single objectives to make profits with the companies and via their
efforts.
Email for investors:
We are pleasant to inform you that we are having a having some new projects to open in the
market so we need your contribution in this. We can provide you more benefits with your
benefits.
Suppliers
We need your support for our future projects so we are having a different department in the
organisation for you to manage your activities and transactions.

Question 6
Objectives Contingency plans
Attract and retain a capable skilled workforce Company can give some extra
benefits for extra efforts of the
employees.
Develop the workforce to meet future skill needs Company can give extra treatment
to their workers to resolve their
issues and problems related to the
work.
Increase diversity in retail workforce If some employees does not want
to go divert, company can give
them some change in their work in
their own position.
Question 7
An action plan is here for the company top retain the skilled work force in the
organisation;
Training: Company can provide training to their skilled employees to retain their skill level.
Mentoring: They can set a mentor on them to helps them in their work related problems.
Communication: Departmental managers have to make proper communication with them to
know about their problems(De Bruecker and et. al., 2015).
Problem solving: Management can give them proper solutions on their problems.
Feedback: At the last departmental manager have to take feedback of them to ensure that their
problems and issues are resolved.
Question 8
CA City Retail group have to implement a proper model of succession planning which
ensure desirable workers are developed and retained.
 Determine resource needs for implementation.
 Identify barriers to implementation
 Update or develop the job descriptions
 Prepare organisational for change
◦ Establish communication plan.
◦ Connect with stakeholders and get their buy in.

◦ Identify and establish peer and leadership champions of change.
 If needed, implement strategies
 Link succession strategies with HR.
◦ Recognition
◦ Workforce planning
◦ Assessment strategies
◦ Recruitment strategies
 Train staff as necessary
Question 9
9a.
Employees Satisfaction Survey
Management can put some questions with their employees to know about their views and
problems:
01. Are you satisfied with the job?
a. yes
b. no
c. if no please explain the reasons
….....................................................................................................................................................
02. Do you have all skills which are required for your work?
a. Yes
b. No
03. Is your team is effective to support you?
a. Yes
b. No
04. Is management is fully supporting you?
a. Yes
b. No
05. Are you satisfied with your salaries and other benefits?
a. Yes
b. No

06. Are you having proper financial support form the company when you need?
a. Yes
b. No
07. Any types of problems you faced in the CA City Retail Group?
…......................................................................................................................................................
9b.
Two strategies are here to become employer of the choice for future:
Use of word wisely: It is essential to communicate with the employees with honesty and
openness.
Be accountable: Employers have to be accountable on the questions putting by the employees,
they have to be wise to answer the questions(Gilbert, Yan and Hoffman, 2010).
9c.
Dimension of concern % variance to last
survey
Reason for
concern
Employee's Welfare 95.00% Employers are
working on the
betterment of
the employees
Participation in the decision making 85.00% Most of the
employees are
taking part in
the employees
meetings.
Communication 85.00% Management is
emphasising on
the
communication

Question 10
Sources: Graph of the retail industry of the Australia for, 2016.
Strategies which have impact on the retail sales of the organisation having need to monitor to
retain effectiveness in it. As the company is having deals in coffee so they have to make proper
taste according to the demand of the customers(Masnick and McDonnell, 2010). By this they can
maintain the number of customers by fulfilling their expectations.
Question 11
To monitor the latest trends in the labour supply trends and government policy on labour
demand, the CA City Retail Group can use a legal advisor which informs them about the latest
changes in the legal formalities(Gilbert, Yan and Hoffman, 2010). The company can use internet
ford labour supply trends, many websites are working on it. These are authentic and quick to
know about the changes.
Illustration 1: Graph of the retail industry of the Australia for 2016

Question 12
Managerial Judgement It is the process which helps in making the correct decision
or having a ability to use judgement in resolving the
problems which the employees is facing.
Work Study Technique It is a technique which helps in doing the analysis of the
work methods as well as equipment which is used in
performing a job, design of an optimum work method and
the standardisation of the work method which is proposed.
Ratio-trend Analysis This technique helps in evaluating the various aspects of
the operation as well as financial performance which
improve the profitability, efficiency and solvency.
Econometric Models It is a statistical model which is used in econometrics. It
specify the statistical relationship between the various
economic quantities so that they can pertain the particular
phenomena.
Delphi Model This method helps in doing proper forecasting which relies
on a panel of experts.
Estimates based on historical
records
It helps in making the estimates which is based on the
historical records so that they can attain maximum profits.
Question 13
As the organisation has extend their working time so they have to put some extra work
force to manage their activities. They are having some new objectives:
Increase in turnover: By this they can increases the turnover for the organisation.
Enhance the employee's performance: Increase in the employees helps to them to divide work
load in more members which impact on the employee's performances.
Increase the productivity: This act helps to the company to increase the productivity for the
company.
Question 14
To measure the effectiveness of the policy, organisation can measure this on the basis:
Performance; This policy is targetting on to increase in the employees performance so company
have to measure the effectiveness of employees performance(Cole and Kelly, 2011). So the
higher authority can set target for the employees to know that this policy is working or not on
them.

Employees satisfaction; They can took employees feedback to know it's result on them.
Revenues; This policy indirectly influence on the revenues so this change and effectiveness can
be measured by the accounts department.
CONCLUSION
The above concluded report is based on the CA City Retail Group and new work policy of them
to increase their effectiveness in different sectors like: performance of employees, finance and
employee satisfaction. The company has taking some new strategies to retain employees like:
attract and retain skilled peoples by fulfilling their expectations and demands. This is effective
for the company to manage the interest of the employees in the company which helps to retain
them. They have to give some extra benefits and as well as extra facilities in the organisation to
retain them and to satisfy them.