Marketing Plan for Cadbury: Brand Diagnosis and Strategies

This report presents a detailed marketing plan for Cadbury, a prominent player in the confectionery industry. It begins with an executive summary and an introduction, followed by a comprehensive company background. The core of the report is divided into four phases: brand diagnosis, marketing strategy, marketing plan, and marketing metrics. The brand diagnosis phase analyzes Cadbury's target customers, market share, competitors (Hershey's, Nestle, and Wrigley's), and the consistency of its marketing mix with its strategic positioning. A SWOT analysis is also included. The marketing strategy section outlines business-level strategies. The marketing plan delves into the 7Ps of the marketing mix. Finally, the marketing metrics section focuses on key performance indicators such as market share, customer satisfaction, brand awareness, and profitability. The report concludes with a summary of findings and a list of references.

Running Head: MARKETING PLAN 1
Marketing Strategy: Cadbury
Organization

MARKETING PLAN 2
Executive Summary
Each and every organization needs to create marketing plan, when it comes to introduce new
products and services in the marketplace. This marketing plan assists the organization in bringing
its products and services to the customers. It includes all the programs and marketing strategies,
which are used for attracting the potential customers. This report is about preparing the
marketing plan for Cadbury Company. Cadbury is one of the largest organizations in
confectionary industry, which is offering a wide range of chocolates and other confectionary
items. First, the report will conduct brand diagnosis by analyzing its target customers,
competitors and external and internal factors, which are affecting the growth of Cadbury.
Moreover, it includes the marketing strategies of the company, like; business level strategy,
corporate level strategy and functional strategy. In the next part, it will include the marketing
plan of the company by analyzing the marketing mix tools, which consists of 7Ps strategies of
Cadbury. In the last part, it comprises the marketing metrics for Cadbury, which are used as
marketing objectives of the company, like; market share, profitability, brand awareness etc.

MARKETING PLAN 3
Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................3
Company Background.....................................................................................................................4
Phase 1: Brand Diagnosis................................................................................................................4
Target customers..........................................................................................................................5
Market share.................................................................................................................................5
Competitors..................................................................................................................................7
Consistency of marketing mix with Strategic positioning of the company.................................8
SWOT Analysis...........................................................................................................................9
Phase 2: Marketing Strategy..........................................................................................................10
Phase 3: Marketing Plan................................................................................................................12
Phase 4: Marketing Metrics...........................................................................................................14
Market Share..............................................................................................................................14
Customer Satisfaction................................................................................................................14
Brand Awareness.......................................................................................................................14
Profitability................................................................................................................................15
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

MARKETING PLAN 4
Introduction
Marketing Plan is an important document of any company that includes different aspects, which
are required for promoting and advertising products and services of organization. A company
prepares marketing plan, when it makes efforts to bring its products and services to the
marketplace. An organization can be assesses by its strategic position in market as compared to
its competitors. This report includes an extended marketing plan on one of the largest
confectionary organization all over the world, i.e. Cadbury. The company is introducing a new
chocolate pack under its Cadbury Dairy Milk brand.
The below report includes the discussion about the brand diagnosis about the brand and its
products and services. Under brand diagnosis, it consists of target customer, competitors,
marketing mix and SWOT analysis for its brand. Furthermore, it includes the marketing strategy
and marketing plan, which is created to promote the products and services among its target
customers. In its marketing plan, marketing mix tool is used that will be used by the organization
to attain its marketing strategies and marketing objectives. This will be the major focus of the
organization to develop an effective marketing plan, so that it can approach its mission and
vision and achieve its predetermined objectives.
Company Background
Cadbury is a British multinational organization in the confectionary industry, which is owned by
Mondelez International since the year 2010. Founded in the year 1824, the organization is
world’s second largest confectionary firm after Wrigley’s and headquartered in Uxbridge, West
London. Currently, it is operating its business operations in over 50 countries all over the world.
Cadbury is popular worldwide for its Crème Egg, Dairy Milk Chocolate, Roses selection box and
some other confectionary items. It successfully employs more over 45000 employees in more
than 50 nations. Cadbury is strategically positioned on fourth position among highest suppliers of
sugar and chocolate confectionary worldwide (Cadbury, 2017). From all the products, the most
successful brand and product is its Dairy Milk, which was introduced in the year 1905. It has
become very famous melted chocolate in United Kingdom with other chocolates globally in
terms of profits and revenues. There are three major pillars in the success of company are such
as; higher quality, value of money and string advertisement and promotion process.

MARKETING PLAN 5
Phase 1: Brand Diagnosis
When a company plans to create a marketing plan, first it conducts brand diagnosis. Under this,
it evaluates the prospective industry, target market, competitive scenario and SWOT analysis of
the brand. Further, it will evaluate that marketing mix of brand is consistent with the brand’s
positioning. Brand diagnosis of the Cadbury brand is stated below;
Target customers
When Cadbury Organization has established its market, it is essential to target the customers in
different segments. The company looks for the target segment to offer its products and services,
so that it can meet the demands and needs of potential customers. For this, Cadbury requires
identifying the hyper and super markets, convenient stores, retail stores, where chocolate
consumption is comparatively higher (Abril, and Rodriguez-Cánovas, 2016). Currently,
company is serving a broad range of market including the adults to children. The new products
under Cadbury brand are very attractive, which will be produced by targeting teenagers and
female adults as they love to eat the chocolates most. It will be beneficial for the organization as
the female population is the largest customer of chocolates not only in UK market but also in
other countries’ markets.
Market share
As discussed above, Cadbury is the leading brand in confectionary industry and offering quality
products for satisfying its potential customers. Thus, the company is experiencing a significant
growth in its revenues and its market share (Armstrong et al, 2014). Currently, the market share
of the company is growing with a significant growth rate. It shows that company’s future will be
better than other competitor in the confectionary industry.

MARKETING PLAN 6
Figure 1: Cadbury Market Share
Source: (Cadbury, 2017)
According to a global market research, it is analyzed that Cadbury consists of 70% market share
worldwide. From this, the Dairy Milk alone is accountable for the 30% of all over market. Apart
from this, this research found that approximate number of chocolate bars, sold each year is 120
billion and around 60 million of them are manufactured by Cadbury Organization. Now, the
company has become world’s second largest organization in confectionary industry (Bakker,
2014).

MARKETING PLAN 7
Figure 2: Global Market Share
Source: (Cadbury, 2017)
From the above diagram, it can be understood that company is covering a large market share in
the global confectionary industry. The major factor behind this growth is to offer quality
chocolates by considering the needs and wants of customers in the market place. It is growing
very fast in developing markets as Cadbury is delivering strong performance continuously
(Cadbury, 2017).
Competitors
In the global confectionary industry, there are so many players, which are posing intense
competition for Cadbury. However, Cadbury is the market leader in this industry, but still the
competition has affected the growth of company. Some of its competitors are such as; Hershey’s,
Nestle, Wrigley’s etc. These competitors of the company are discussed below;
Hershey’s
One of the major competitors of the Cadbury is Hershey, which also had a considerable market
share in the confectionary industry. In the United States, the company has various well-
established brands in Chocolate industry, like; Reese’s, Hershey’s, Twizzlers and Jolly Rancher.
There were different legal cases between Hershey’s and Cadbury. The chocolate of Cadbury is
UK lists the milk as a number one ingredient, whereas Hershey’s chocolate has sugar as top

MARKETING PLAN 8
ingredient. Hershey holds an exclusive position in the industry because it acts not only as a
competitor but also as a distributor of the products of Cadbury (Cortez et al, 2014).
Nestle
Nestle is one of the largest food organizations in the world and covers various segments of the
market. The chocolate market is the smallest market, but still it has good market share in this
industry. The company has grown via several mergers and acquisitions, through which it has
control on different brands, like; Kit-Kat, Gerber Baby Food, Smarties etc.
Wrigley’s
Wrigley’s is the well-established brand in the global confectionary industry and working as a
private company. The company is the first largest company in the industry and leads the
Cadbury. There are some chocolate brands of this company, like; Snickers, M&M, Starburst,
Twix & Skittles etc. Same as Cadbury, this company also has a strong market share in the
confectionary market and increased sales (Dhariyal, Negi and Kothari, 2017).
Consistency of marketing mix with Strategic positioning of the company
Yes, the marketing mix of the company is consistent with its strategic positioning. The company
needs to make its marketing mix elements, primarily the product mix consistently emphasized on
the positioning objective.
Product
Cadbury is offering its products and services in different segments, like; chocolates, biscuits and
other food products. Under its product strategy, the company is focused on delivering higher
quality and customer satisfaction (Eden, and Ackermann, 2013). Some of the chocolates of the
company are like; Dairy Milk, Bournvile, Five Star, Perk etc.
Price
As Cadbury is offering the products and services with higher quality, so the prices of its products
is very high in some of the cases. Sometimes, it is very reasonable and affordable for the target
customers, like; Five Star, Perk, Eclairs etc. From all the brands, Dairy Milk is considered as
expensive and premium brand of Chocolates because of its positioning.

MARKETING PLAN 9
Place
Distribution of the company is widespread and delivering its products and services in different
areas of the world. The company is using different distribution channels for approaching its
customers. Due to different distribution channels, the distribution costs of the company are
comparatively higher. From the manufacturing premises, the products are delivered to
distributors, then retailers and then to final consumers. The products can be availed from retail
stores and super markets all over the world (Foxall, 2014).
Promotion
Cadbury is a leading player in the international confectionary industry and serving a large
customer base with its chocolates and other confectionary items. It is experiencing a significant
growth due to its strong promotion and advertisements. It is using different sources, like; print
media, online media, social media etc.
Apart from this, the positioning statement of the company is “to offer the quality products for
fulfilling the needs and wants of target customers”. Under this positioning statement, the
company is designing the products according to the festive seasons also, like; Valentine,
Christmas, Father’s and Mother’s day and some other special occasions. The above given 4Ps are
consistent with its product positioning as they are making strategy to attain and approach this
statement (Gallarza-Granizo, Gil-Saura, and Ruiz-Molina, 2016).
SWOT Analysis
SWOT analysis is the tool, which can be used for analyzing the different factors of internal and
external environment, which may affect the growth and success of company in the market. The
SWOT analysis for Cadbury is stated below;
Strengths
 Well-established brand in the global confectionary industry
 Strong distribution channels
 Strong Brand Loyalty
 Variety of products
 Strong promotions and advertisements

MARKETING PLAN 10
Weakness
 Higher sugar ingredients
 Controversies with other brands, like; Hershey’s
 Intense Competition
 Need of strong Quality Control
Opportunities
 Brand Expansion
 Product differentiation
 Business expansion in other emerging markets
 Introduction of products in an exclusive and unique way
 Utilization of different and effective marketing strategies
Threats
 Entry of other products and players in confectionary industry
 Changes in the current external environment
 Intense competition
 People are becoming more concerned about health
 Low switching costs (Hollensen, 2015)
Phase 2: Marketing Strategy
After Analyzing the brand, it can be resulted that company needs to develop some effective
marketing strategies. The marketing managers of the Cadbury have the major responsibility for
their marketing strategies with its products and services, like; attractive chocolates under
Cadbury Dairy Milk brand (Hill, Jones, and Schilling, 2014).
Business Level Strategy
After evaluating the brand, the company needs to develop a business level strategy for its brands
and products. It will increase the size of chocolate consumption via focusing on distribution and
low priced chocolate packs. In addition to this, the company should try to maintain its brand
image by developing an excellent marketing mix. Under its business level strategy, the company

MARKETING PLAN 11
is make efforts to increase targeting the regular customers of chocolate via generating desires and
increased presence in the emerging market. It will offer the chocolates in gift and celebration
packs on affordable prices (Kelley, Sheehan, and Jugenheimer, 2013).
Corporate Strategy
Under its corporate level strategy, Cadbury should implement a corporate level strategy, which
can assist the organization in making different decisions that affect its entire brand. Cadbury will
divide its corporate strategy in three different parts, like; delight the global chocolate lovers,
unleash the power of heritage brands and create a valuable and performance driven company. By
implementing these strategies, Cadbury will be able to maintain its corporate level activities
effectively. By this, it will be able to recognize the skills and abilities of the human resources,
which are needed to enhance the growth of organization (Paliwoda, and Thomas, 2013). At
Cadbury, it is significant that management is able to create and execute the corporate level
strategies for attaining the goals and objectives of firm and maintaining its competitive
advantage over its leading competitors.
Functional Strategy
Functional strategy is one of the major strategies, which can assist the organization in attaining
its predetermined goals and objectives. An organization develops this strategy to back up its
other strategies, like; business level strategy and corporate-level strategy. This strategy includes
different functions of an organization, like; human resource, finance, marketing etc. In this
context, Cadbury needs to make focus on enhancing the operational efficiency of the
organization. It should conduct the training and development process for its employees about the
quality and customer satisfaction (Peppard, and Ward, 2016). It should focus on the functional
areas of the company, which play an important role and contribute to the growth and success of
the company. Under this strategy, Cadbury should focus on its functional and operational
objectives, like; to increase awareness about the products and services, to increase global market
share and to enhance the sales by a significant percentage (Rothaermel, 2015).
After considering these three level strategies of Cadbury, it can be said that there is no need to
reposition the brand. The existing target group is beneficial for the growth and sales of the
organization. There is no need to make shift from this target market. By strengthening its human

MARKETING PLAN 12
resources, financial resources and operations, the company can attain its objectives, which are
mentioned in the functional level strategy. The above mentioned strategies of Cadbury will be
assisting the organization for attaining long term growth in international confectionary industry.
The company should go ahead with these strategies in today’s competitive business environment
(Rosenbaum-Elliott, Percy, and Pervan, 2015).
Phase 3: Marketing Plan
Marketing mix has been considered as an approach or mechanism or a set of actions which can
be adopted by the business entity for promoting and creating awareness of the products and
services. This approach proves very much beneficial for bring hike in the sales and profitability.
The below executed is the description of the extended marketing mix of Cadbury:
Product: Cadbury have a diversified range of products which has been considered as one of the
biggest strength for the business entity. The business corporation operates in service industry and
is almost distinctive in being owned by a major manufacturer. The products vary and are also
classified according to the seasons and regions in which the entity is operating the business. The
other Cadbury products are based on festive occasions, for instance Christmas, Halloween etc.
On the basis of the research it has also been observed that the business corporation also
segregates the products on the basis of the demographics areas (Russell-Jones, 2014). Moreover,
the entity has also ventured in the segments of ice-creams and biscuits. The business corporation
has a huge impact on the industry and is continuing to grow with a rapid rate. The business entity
has also been expecting to launch a new product line in Dairy Milk which is one of the well-
known products. The new product will be a sugar free version of Dairy Milk with attractive
packaging.
Price: The pricing range of the products of the business corporation is based on the quality of the
products. The prices of the products vary, for instance some of the products are of premium
range such as Bourneville. There are some of the products which are of low prices and these are
designed and manufactured to carter the needs of the other consumer segments. The organization
has focused on strategically based approach for determining the price of the products so as to
attain all the targeted segments (Schlegelmilch, 2016).

MARKETING PLAN 13
Place: The business entity operates the activities all over the globe and this has been considered
as one of the strength of Business Corporation. Distribution channels are the major component
which has impacted largely over the global markets. The main concern of the entity is to carter
the needs and requirements of the consumers all over the globe as the firm have a huge customer
base. The availability of the products has been made in both urban and rural regions. The places
of distribution have made the availability of the products to a large customer base and which
results in an increase in the profitability (Sert, and Köse, 2014).
Promotion: Cadbury makes use of diverse range of promotional tools and mechanisms for
promoting and advertising the products and services all over the globe. It has been observed that
the business entity has been making use of television, newspapers, radio, posters, hoardings and
online mediums for marketing the products. The business corporation has adopted some slogans
for enhancing the marketing efforts of the team. For instance, “Kuch meetha ho jaaye” is one of
the famous tag line which has been used for one of the product that is Dairy Milk. This approach
aids in stimulating a number of consumer segments. Cadbury also make promotions by
sponsoring some type of sports events and promotional events are also organized. The business
entity also has brand ambassadors for deferent products line and which aids in stimulating a large
number of consumers (Shah, 2014).
People: The People are the most significant factor for any of the business entity and same is for
Cadbury. The business entity has a diversified range of human resource which aids in offering
services to the consumers on global level. The workforce is well-trained and skilled for serving
the consumers and letting them attain high level of satisfaction.
Process: The business corporation makes use of eco-friendly manufacturing processes for
producing the products and offering the services to the consumers. The entity serves with a
quality of products to the consumers by making adoption of most advanced operations and
functionalities while manufacturing the products (Sharma, 2014).
Physical evidence: Cadbury is an international manufacturing corporation and has been
operating the business all over the globe. The products are made easily available for the
consumption at the stores, supermarkets etc. The business entity also has diverse and huge
physical resources which aids and assist the entity in reaping huge revenues.

MARKETING PLAN 14
Phase 4: Marketing Metrics
As each and every marketing plan is prepared with some specific objectives, which the company
wants to attain by introducing its products and services. These objectives may be related to its
functional area, operations and customer satisfaction. Under its marketing plan, Cadbury will set
some specific objectives to gain a significant market share, increasing brand awareness among
people and providing higher customer satisfaction to its potential customers (Sheth, Sinha, and
Shah, 2016). Till now, the business of Cadbury has considerable untapped capacity both in the
terms of returns and growth. By developing the strength of leadership to grow its marketing
share and increase the revenues and profits.
Market Share
In the global confectionary industry, Cadbury covers a significant market share over its
competitors. In the next time frame of three years, Cadbury aims to increase its market share by
50% over its leading competitors, like; Hershey’s, Nestle and Wrigley’s. The company is well-
established in the confectionary industry and offering quality products with standard sugar and
milk ingredients (Slack, 2015). Providing quality products on affordable prices will assist the
organization attaining its marketing objective related to enhanced market share.
Customer Satisfaction
Offering full customer satisfaction is a very important marketing objective of organization that is
set in its marketing plan. Cadbury will make efforts to offer higher customer satisfaction by
considering the needs and wants of the customers. Before manufacturing these new products
under Dairy Milk brand, the company will conduct marketing research, which will assist the
organization in delivering their desired products. The company is expecting the optimum level of
customer satisfaction from the consumption of these new chocolate products. Each and every
organization wants to provide 100% customer satisfaction through its new products (Solomon,
2014).
Brand Awareness
Brand awareness is an extent to which the people are familiar with the image or volume of any
particular brand of products and services. Through this marketing plan, Cadbury will emphasize
on increase the brand awareness among most of the population. For this, the company will aim
on declining the effect of competition and attaining the internal objectives (Wolde, 2016). It can

MARKETING PLAN 15
enhance its brand awareness by increasing its presence on social media sites, like; Facebook,
Twitter etc. It will sponsor different events and contribute to the charity events. The company
will expect to increase the brand awareness by a significant percentage, i.e. 80%. This new
product of Cadbury will definitely assist the organization in making the customers aware about
its chocolates and cookies.
Profitability
Profit maximization is one of the major objectives, which is set by an organization, while
implementing a marketing plan. Under its marketing plan, the company aims to increase its
revenues and profits by 7% every year. It will focus on enhancing its sales with a significant
percentage. To attain this marketing objective, the company will implement different business
and growth strategies, which align with its positioning statement and other goals. However,
Cadbury is experiencing growth in the global confectionary industry, so it is making higher
profits and revenues over its competitors in the industry (Wolde, 2016).
Thus, Cadbury wants to attain these marketing objectives under this marketing plan for its new
products and services. By executing new strategies, the company will be able to attain these
objectives in preset timeframe.
Conclusion
From the above analysis, it can be concluded that Cadbury is a leading player in the
confectionary industry. Cadbury has a strong brand image in the world’s biggest confectionary
market. Thus, it is very important for the organization to consider the internal and external
factors before creating a marketing plan. The company needs to give attention on attaining a
sustainable competitive advantage. The brand diagnosis of Cadbury results that company is
already a well-established company and targeting a large market of customers. It is conducting
market research before manufacturing its new chocolates and other products. Thus, the company
holds strong brand reputation in the sector. The firm should implement some strategies for
attracting customers and increase brand awareness among customers. Apart from this, Cadbury
should work for the society and its people and protect the company’s goodwill and brand equity.
Thus, the company should focus on different factors for understanding the markets and
customers.

MARKETING PLAN 16
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