A Case Study on Leadership's Impact on Sales, Performance at Café Nero

This case study critically evaluates the impact of leadership on the sales, performance, and operations of Café Nero. It aims to identify the effectiveness of leadership within the organization, analyze its performance, sales, and operations in the international market, and determine the overall impact of leadership. Thematic analysis reveals that customers are highly satisfied with Café Nero's services, and there is a strong consensus that leadership significantly impacts the company's overall performance. Furthermore, effective leadership is considered helpful in attaining set targets. The study also explores the relationship between leadership and the firm's performance, providing insights into the dynamics at play within Café Nero. Desklib provides access to this and other solved assignments for students.

RESEARCH
PROJECT
To critically evaluate the
impact of leadership on
sales, performance and
operation of firm: A case
study based on Café
NERO.

Cover table
• Introduction
• Aims and objectives
• Thematic analysis

INTRODUCTION
•Research is a systematic approach which is helpful companies
to increase stock of knowledge and improve performance as
well
•The present report is based on Café NERO which is a biggest
coffee chain in all over the world.
•Different methods are used by this organization such as face to
face interviews and interaction with their targeted audiences and
try to provide best quality of goods and services to them

AIMS AND OBJECTIVES
Aim: To critically evaluate the impact of leadership on sales,
performance and operation of Café NERO.
Objectives-
• To identify the effectiveness leadership in organisation.
• To analyse the performance, sales and operation of the
Café NERO in international market.
• To determine the impact of leadership on sales,
performance and operation of Café NERO.

THEMATIC ANALYSIS
Theme 1: Customers are highly satisfied with the
services of Café NERO.
Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied
0
1
2
3
4
5
6
7
8
9
8
4
3 3
2
Column B
Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied
0
1
2
3
4
5
6
7
8
9
8
4
3 3
2
Column B

Theme 2: People are strongly agreed over this
statement that by adopting the leadership having
impact on overall performance of company.
Strongly agree Agree Neutral Disagree Strongly disagree
0
1
2
3
4
5
6
7
8
9
10
9
6
1
2 2
Column B
Strongly agree Agree Neutral Disagree Strongly disagree
0
1
2
3
4
5
6
7
8
9
10
9
6
1
2 2
Column B

Theme 3: Effective leadership is helpful for firm to
attain set of target.
Yes No Can't say
0
2
4
6
8
10
12
14
12
5
3
Column B
Yes No Can't say
0
2
4
6
8
10
12
14
12
5
3
Column B

Theme 4: Adverse relationship among
leadership and performance of firm.
Yes No
0
2
4
6
8
10
12
14
12
8
Column B
Yes No
0
2
4
6
8
10
12
14
12
8
Column B

THANK YOU