Café Rouge: Detailed Employee Performance Appraisal Report

This document presents a detailed employee appraisal report from Café Rouge, focusing on evaluating an Assistant Manager's performance and outlining future development plans. The appraisal assesses performance against key performance indicators (KPIs) related to teamwork, legal compliance, guest satisfaction, sales, and profit. It includes comments from both the employee and the line manager, highlighting achievements, areas for improvement, and adherence to company values. The report also covers the employee's willingness to relocate for work and outlines future objectives, such as revising recruitment policies, enhancing customer communication, and minimizing operational costs. Finally, it identifies necessary skill sets and includes a personal development plan focused on improving communication skills through additional training.

CAFÉ ROUGE APPRAISAL
APPRAISAL
During your time with Café Rouge, you will have bi-annual appraisals.
This is an opportunity to talk with your line manager about what you
have achieved in the last 6 months, your areas for improvement and
any career aspirations you may have. From your appraisal you and
your line manager will also create a development plan for you to work
through.
MY PERFORMANCE
Please refer to your role KPI’s on the Guide to refer to Key Performance Indicators in order to assess your past performance and establish what you
have achieved. The overall Capability rating, will be based around the 5 KPIs and you need to choose which of the ratings below describes your
performance level the most for each KPI.
3 – WORKING BEYOND REQUIRED LEVEL
Consistently exceeds performance targets and role models the capabilities and Café Rouge vales, adding significant value to the wider business and
their area.
2 – WORKING AT REQUIRED LEVEL
Consistently achieves performance targets and demonstrates all of the required capabilities and right behaviours.
1 – WORKING TOWARDS REQUIRED LEVEL
Needs support to achieve performance targets OR needs to work on behaviours to ensure they are in line with Café Rouge values.
NAME Eliza Domanska
JOB TITLE Assistant Manager
RESTAURANT Café Rouge
LINE MANAGER
DATE

CAFÉ ROUGE APPRAISAL
PREVIOUS
OBJECTIVES/TARGETS MEASURE COMMENTS LINE MANAGER
COMMENTS 1 2 3
TEAM:  Approach towards the
allotted task
 Commitment towards the
duties
 Timely completion
Team members possess
flexibility towards exposing
collaborative output. This
helps me in sharing the
preconceived knowledge,
skills and expertise. Along
with this, the collaborative
output helps me to
complete the tasks within
the stipulated deadline.
The performance of the
team members are
constantly monitored. This
helps in averting the
manufacturing of poor
quality food items. Along
with this, tracking and
controlling the performance
of the team members is
assistance in terms of
making estimates regarding
the progress with the
business activities.
2
LEGAL AND COMPLAINT:
Checking the extent to which the
standards and protocols of the
legislations are followed
Hiring the statutory bodies of law
helps in conducting the process of
investigation. This investigation
excavates the drawbacks within
the execution of the business
operations.
Development of the
consumer forums and
redressal forums result in
the provision of justice to
the employees, who have
been victimized.
2
GUESTS:  Approach towards
fulfilling the needs of the
guests
 Display hospitality while
providing customer
service
 Surveys and feedback
from the guests
Approach towards customer
service determines the awareness
towards improving the standards
and quality of business service.
Hospitality is an important
component while dealing with the
needs, demands and requirements
of the customers.
Surveys and feedbacks
helps in gaining an insight
into the specific needs and
preferences of the
customers. Using social
media for conducting the
surveys helps in widening
the supply chain network.
2
SALES:  Current sales revenue
 Distribution channels
 Advertising strategies
Distribution channels reflects the
ways through which the customers
are lured towards the products
After completion of the
manufacturing process,
meetings are held with the
1

CAFÉ ROUGE APPRAISAL
and services. Advertising
strategies helps in determining the
target segment to which the café
caters for improving the focus on
the business activities.
sales manager. This helps
in conducting reviews for
judging the effectiveness
and feasibility of the sales
promotion.
PROFIT:
 The current
profit
trends
 Meetings
regards
increasing
the profit
margin
 Adding
innovation
within the
products
and
services
Meetings helps in developing
strategies for increasing the profit
margin. Within this, the aspect of
change management is important
for adding innovation into the
business operations.
Meetings with sales
managers proves beneficial
in terms of developing
strategies for increasing the
profit margin. Here, focus is
placed on altering the
advertising strategies.
1
ANY OTHER ACHIEVEMENTS?
The team members of the Café are provided with training. After three months, post training tests are conducted for assessing their performance. Their
performance is scored on the basis of their approach towards the allocated tasks. This approach helps in making estimates regarding the progress of
the activities. Within this, mention can be made of the self-evaluation exercise, which the employees are instructed to conduct at regular intervals.

CAFÉ ROUGE APPRAISAL
HOW DID I LIVE THE VALUES?
Please refer to Potential rating and Café Rouge values in the Guide.
VALUES COMMENTS LINE MANAGER COMMENTS
Passionate approach towards the provision of
quality food helps in the achievement of
customer satisfaction. Seriousness towards this
aspect proves helpful in terms of the
developing good practice for customer service
We pay special attention to the performance of the
employees towards customer service. Typical
example of this lies in the practical examples, which
the employees are assigned in the field of customer
service
Appreciation for the efforts put in by the team
members is one of an important aspect in the
business operations. The employees are
instructed to consider the customers and
clients as the agents for increasing the sales
revenue.
Ethical Code of Conduct is an important aspect of
the business operations. This is implemented, as
soon as a project is undertaken. Revisions are
conducted in terms of upgrading the standards and
evaluation of the business activities.

CAFÉ ROUGE APPRAISAL
Time is crucial for conducting the business
operations in appropriate manner. The
employees need to consider the given deadline
for achieving successful completion of the
orders.
The employees are provided deadlines, within which
they have to complete the orders. Their
performance is monitored and tracked. If the
employees fail to complete the activities properly,
they are given the revised deadlines. However, this
is limited, as the overall time limit, for completion of
the tasks is also limited. Consciousness towards the
provided deadline helps in maintaining effective
relationship with the clients and the customers.
Celebration of success is necessary in terms of
enhancing the professionalism of the
employees. Celebrating the success is crucial
for providing the employees with the freedom
after putting hard effiorts.
After completing the orders, the employees are
allowed to celebrate the success. After a certain
point of time, the employees are involved in
meetings for reviewing the effectiveness, feasibility
and appropriateness of the steps taken for
completing the activities.
OVERALL PERFORMANCE? (please circle the agreed performance rating)
WORKING TOWARDS REQUIRED LEVEL WORKING AT REQUIRED LEVEL WORKING BEYOND
REQUIRED LEVEL
MOVING AROUND
Are you prepared to move for your work in the next 12 months?
No - I’d like to stay where I am
Yes - I’m happy to work anywhere locally
Working at required level

CAFÉ ROUGE APPRAISAL
Yes - I’m prepared to relocate for the right opportunity
Yes - I’m interested in joining our international team
Answer: Yes. In the next 12 months, I am prepared to relocate for indulging in the right opportunity
AGREED POTENTIAL GRADE: ______2______________
Now that you have agreed your performance and potential scores, you can check your talent grade
on the Talent Matrix on the Guide and then agree your future development plans and support available online.
TALENT MATRIX GRADE ___________________________

CAFÉ ROUGE APPRAISAL
MY FUTURE OBJECTIVES
In here you will set objectives to further your development in relation to your performance and potential
FUTURE OBJECTIVES
– WHAT AND HOW
WILL YOU MEASURE
THIS
WHAT WILL YOU DO TO
ACHIEVE THIS?
WHAT SUPPORT WILL
YOU NEED?
DATE OF
COMPLETI
ON
REVIEW
TEAM:
 To revise the
recruitment and
selection policies
 To plan more
practical tests
In order to revise the recruitment
and selection policies, I need to
conduct meetings with the HR
manager. In this, strategies need
to be developed for upgrading
the standards and evaluation of
business operations. These
meetings would suffice the need
for testing the capability of the
candidates towards making
practical application of the learnt
skills in executing the business
In this, support of HR
Manager is needed. This is in
terms of gaining an insight
into the current trends of
recruitment and selection.
For conducting practical
tests, adequate resources
are needed. For this, review
is to be conducted for
enhancing the awareness
towards the available
resources. I think preparing
6
months
Budgets are the primary source,
which would help in gaining an
insight into the expenditure for
the activities. Preparing the
budget in the meetings would be
beneficial in terms of developing
strategies and policies for
recruitment and selection.

CAFÉ ROUGE APPRAISAL
operations. budget would suffice the
need for acquiring additional
resources.
FUTURE OBJECTIVES
– WHAT AND HOW
WILL YOU MEASURE
THIS
WHAT WILL YOU DO TO
ACHIEVE THIS?
WHAT SUPPORT WILL
YOU NEED?
DATE OF
COMPLETI
ON
REVIEW
LEGAL AND COMPLAINT:
 To consult the
statutory bodies
of law for
gaining an
insight into the
revisions
Indulge in meetings with the law
experts. These meetings would
suffice the need of review
regarding the developed policies.
Involvement of the clients and
the customers in the meetings
help in gaining an insight into
their approach towards the
legislations.
Experts need to be hired for
briefing the clients and the
customers about the
importance of customer
forums
3
months
Redressal forums would help the
clients in restoring the lost
justice. Sessions on the redressal
forums is effective for enhancing
the awareness of the people
towards the methods of filing a
suit or a claim against the culprit.
GUESTS:
 To train the
employees
about
communication
with the
customers
Providing training to the
employees on effective
communication skills. Practical
tests in this direction would
improve the communication skills
of the employees.
Audio and video
presentations would provide
the employees with live
examples regarding
communicating with the
guests
3
months
Listening to audios would be
effective in terms of enhancing
the communication quality with
the guests. Video would assist in
improving the communication of
the employees regarding
exposure of hospitality within the
business activities.
SALES:
 To adopt social
media
marketing
For adopting social media
marketing, IT experts need to
be consulted. Indulging in
contracts with them would be
Conducting meetings with
the sales manager would be
effective for me. This is in
terms of discussing the
effectiveness of the current
5
months
Uploading the information of the
food items on social media would
address the queries of the
customers about the quality and
the ingredients. Surveys and

CAFÉ ROUGE APPRAISAL
 To increase the
sales revenue by
10%
 To revise the
distribution
channels
efficient in terms of adhering
to the terms and conditions
evident within the completion
of the business operation.
Complying with the policies
and legislations would be
effective for meeting the
target of 10% rise in the sales
revenue.
distribution channels.
Contacting the clients
through social media would
save a lot of time, which can
be devoted to the
manufacturing process.
feedback forms on social media
would help in gaining an insight
into the specific tastes and
preferences of the clients.
Moreover, the survey responses
would be effective for adding
innovation within the workplace.
PROFIT:
 To minimize the
operational costs
Embracing upgraded
technologies would reduce the
individual labour for the
employees. Along with this,
conducting offshore management
would also seem effective for
minimizing the labour
maintenance.
Diverting the focus on non-
essential tasks would help
me in reducing the
operational costs.
4
months
Contracts with the IT experts
regarding the adoption of latest
and modern technologies would
be effective in terms of making
plans for reducing the
operational costs. Contacts with
the trade union members would
be effective for dealing with the
financial instabilities.

CAFÉ ROUGE APPRAISAL
WHAT SKILLS SET ARE REQUIRED IN ORDER TO ACHIEVE THE DESIRED PERFORMANCE LEVEL?
The skills needed for attaining the benchmark level of performance are:
 Communication skills
 Presentation skills
 Practical capability
 Self-evaluation
 Teamwork
PERSONAL DEVELOPMENT PLAN

CAFÉ ROUGE APPRAISAL
What would you like to do in the future? And what skill sets do you need?
SKILLS SET
DEVELOPMENT
WHAT WILL YOU DO TO
ACHIEVE THIS?
WHAT SUPPORT WILL
YOU NEED?
DATE OF
COMPLETI
ON
REVIEW
Communication
skills Get admitted into Spoken English
classes for upgrading the
communication skills
Audios and video CDs for
learning the gestures, which
are important for talking with
the guests.
1 month Guidance and support in
communicative skills is
effective for upgrading the
hospitality towards the
guests.
Presentation
skills
Consult the managers for gaining
opportunities towards making
presentations.
Good quality projectors and
descriptive notes 2
months
Giving presentations on large
platforms would be effective for
me in terms of overcoming the
fears of confronting audience.
Practical skills Making practical application of
the learnt skills in conducting the
business activities
Adequate organizational
resources 3
months
Adopting logical reasoning within
the performance is effective in
terms of exposing rationality in
the performance.
Self-evaluation Evaluating the exposed
performance is effective in terms
of gaining an insight into the
drawbacks.
Checklists 3
months
Checklists would help in
enhancing the extent to which
the objectives are catered while
executing the allocated duties
and responsibilities.

CAFÉ ROUGE APPRAISAL