Project Management Report: Call Center Upgrade and Workforce Needs

This report details a project management plan for upgrading a call center, addressing workforce needs due to increased employee recruitment. The project, estimated at 18 months and $80,000, involves initiation, planning, design, execution, and closure phases. A key component is the Work Breakdown Structure (WBS), which breaks down the project into tasks with resource allocation, optimistic, realistic, and pessimistic time estimates. The report includes a comprehensive WBS worksheet, covering tasks from demand measurement to staff installation and communication plan development, emphasizing the importance of monitoring variances between planned and actual costs and timelines. The project also includes project planning, control, and closure activities. The document is contributed by a student to be published on the website Desklib. Desklib is a platform which provides all the necessary AI based study tools for students.