Project Leadership: Introducing Home Care Services in Cambridge Centre
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AI Summary
This project leadership portfolio examines the introduction of home care services in Cambridge. It begins with an overview of project leadership, emphasizing the importance of effective project organization and management. The financial plan's support of strategic objectives is critically evaluated, highlighting the role of financial planning in resource allocation and cost management. The project also reflects on the management and leadership styles employed, including their impact on team dynamics and performance. Methods for supporting ongoing team performance improvement are explored, including delegation of responsibilities, effective communication, and incentives. The project also explores how information sharing among key stakeholders supports successful project completion and strategic decision-making, emphasizing the role of organizational culture and communication pathways. The use of the Critical Path Method (CPM) for project scheduling and the importance of a positive organizational culture are highlighted. Finally, the portfolio considers the student's own development throughout the term, reflecting on the skills and knowledge gained in project leadership and management. The portfolio underscores the importance of time, cost, and quality considerations in achieving project objectives, particularly within the healthcare sector. The project covers the effective use of Work Breakdown Structure (WBS) for managing activities, and the application of the Critical Path Method (CPM) for project management.

Project leadership:
Introducing home care
services in Cambridge
Centre
Introducing home care
services in Cambridge
Centre
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Table of Contents
1. Title and Short introduction to the portfolio................................................................................1
2. Critically evaluate how the financial plan supported the strategic objectives of the project.......2
3. Critically reflect on the management and leadership of the project............................................3
4. Critically explore the methods used to support ongoing project team performance
improvement....................................................................................................................................4
5. Explore how information sharing between key stakeholders supports both successful project
completion and strategic decision making.......................................................................................5
6. Consider your own development over this term..........................................................................5
7. Conclusion...................................................................................................................................6
REFRENCES...................................................................................................................................8
1. Title and Short introduction to the portfolio................................................................................1
2. Critically evaluate how the financial plan supported the strategic objectives of the project.......2
3. Critically reflect on the management and leadership of the project............................................3
4. Critically explore the methods used to support ongoing project team performance
improvement....................................................................................................................................4
5. Explore how information sharing between key stakeholders supports both successful project
completion and strategic decision making.......................................................................................5
6. Consider your own development over this term..........................................................................5
7. Conclusion...................................................................................................................................6
REFRENCES...................................................................................................................................8


1. Title and Short introduction to the portfolio
Project leadership is simply project organisation and its competence is to control project.
Within small project it has been represented by individual project manager whereas, within large
level project group of people and other additional subproject manager will perform task. Main
motive behind project leadership is to accomplish predetermined goals and objectives within
effective manner as per the requirement. Along with this, system which company following
provide assistance in working on project objectives as well as on their accomplishment because
system will get modified as per requirement. Furthermore, positive organisational culture result
in doing activities related to project within effective manner. Because positive culture motivate
staff members as well as enhance their productivity which result in achieving organisational
objectives. Apart from this, communication is most important part of company as it is important
to have two way communication because it help in sharing information with everyone and result
in doing activities within effectual manner. There is requirement of suitable communication
pathway so that information will be transfer to everyone and they will form day to day operations
in respective manner.
Last experience related to same work play important role as it developed skills and
knowledge which assist in conducting present project within effective manner. Thus, previous
experience is adding greater value in management of present project. Apart from this, there are
some important terms in project i.e., time, cost, quality and phase which have to be consider for
achieving objectives. Thus, time play important role within project related to outpatient service
as there is requirement of at least 60 to 75 days. So that, each and every activity related to this
project of Cambridge medical and rehabilitation centre will be conduct in proper manner as
there is sufficient time. Along with this, quality of services play important role within health
sector organisation. So it is important for respective research centre to do overall project by
maintaining quality. Moreover, cost of project is decided in starting while doing financial
planning and for every activity funds are allocated in starting which result in conducting entire
project in effectual manner. Furthermore, phase related to implementing change should be
decided by service providers so that as per requirement of patient modification will be
implemented.
1
Project leadership is simply project organisation and its competence is to control project.
Within small project it has been represented by individual project manager whereas, within large
level project group of people and other additional subproject manager will perform task. Main
motive behind project leadership is to accomplish predetermined goals and objectives within
effective manner as per the requirement. Along with this, system which company following
provide assistance in working on project objectives as well as on their accomplishment because
system will get modified as per requirement. Furthermore, positive organisational culture result
in doing activities related to project within effective manner. Because positive culture motivate
staff members as well as enhance their productivity which result in achieving organisational
objectives. Apart from this, communication is most important part of company as it is important
to have two way communication because it help in sharing information with everyone and result
in doing activities within effectual manner. There is requirement of suitable communication
pathway so that information will be transfer to everyone and they will form day to day operations
in respective manner.
Last experience related to same work play important role as it developed skills and
knowledge which assist in conducting present project within effective manner. Thus, previous
experience is adding greater value in management of present project. Apart from this, there are
some important terms in project i.e., time, cost, quality and phase which have to be consider for
achieving objectives. Thus, time play important role within project related to outpatient service
as there is requirement of at least 60 to 75 days. So that, each and every activity related to this
project of Cambridge medical and rehabilitation centre will be conduct in proper manner as
there is sufficient time. Along with this, quality of services play important role within health
sector organisation. So it is important for respective research centre to do overall project by
maintaining quality. Moreover, cost of project is decided in starting while doing financial
planning and for every activity funds are allocated in starting which result in conducting entire
project in effectual manner. Furthermore, phase related to implementing change should be
decided by service providers so that as per requirement of patient modification will be
implemented.
1
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2. Critically evaluate how the financial plan supported the strategic objectives
of the project
Financial planning is simply procedure of estimating capital needed as well as help in
determining competition. It is the process of framing financial policies in term of investment,
administration of funds, procurement and many more. Financial planning is carried in the
starting of project so that every activity will conduct according to allocated funds. Budget
facilitate in minimising extra cost incur while conducting project. There are some objectives of
financial planning which will support Cambridge medical and rehabilitation centre in
accomplishing their objectives related to outpatient services. Because it will help in determining
capital required for completion of project which looked with both aspects of project i.e., short
term and long term. Along with this, financial planning ensure that scare financial resources will
utilise maximally within best manner. Furthermore, financial planning helps in ensuring
appropriate balance within outflow as well as inflow of funds for maintaining stability. It result
in reducing level of uncertainness related to changing market trend.
At the time of designing project it is important to analyse total funds which needed for
completing each and every activity of project as it involve both direct and indirect cost.
Cambridge medical and rehabilitation centre have to design cost of project which is needed for
achieving objects related to outpatient services. In addition to this, with the assistance of project
cost overall activities related to fund will conduct with effective manner and result in
accomplishing objectives. Apart from this, financial plans provide their assistance in achieving
predetermined objectives because with the assistance of this resources are allocated in
appropriate manner for each and every activity. When there are funds for conducting each and
every activity it will get easy for individual and they also enjoy doing work when there are
suitable resources as per requirement.
Furthermore, financial have to frame in starting of project after setting goals and
objective. Cambridge medical and rehabilitation centre also design financial plan within starting
so that there outpatient services will conduct within effective manner. Along with this, its
implementation will be beneficial for respective research centre as it not result in incurring any
type of extra cost. Moreover, financial status if decided in appropriate manner result in success
of project and accomplishing objectives within effective manner.
2
of the project
Financial planning is simply procedure of estimating capital needed as well as help in
determining competition. It is the process of framing financial policies in term of investment,
administration of funds, procurement and many more. Financial planning is carried in the
starting of project so that every activity will conduct according to allocated funds. Budget
facilitate in minimising extra cost incur while conducting project. There are some objectives of
financial planning which will support Cambridge medical and rehabilitation centre in
accomplishing their objectives related to outpatient services. Because it will help in determining
capital required for completion of project which looked with both aspects of project i.e., short
term and long term. Along with this, financial planning ensure that scare financial resources will
utilise maximally within best manner. Furthermore, financial planning helps in ensuring
appropriate balance within outflow as well as inflow of funds for maintaining stability. It result
in reducing level of uncertainness related to changing market trend.
At the time of designing project it is important to analyse total funds which needed for
completing each and every activity of project as it involve both direct and indirect cost.
Cambridge medical and rehabilitation centre have to design cost of project which is needed for
achieving objects related to outpatient services. In addition to this, with the assistance of project
cost overall activities related to fund will conduct with effective manner and result in
accomplishing objectives. Apart from this, financial plans provide their assistance in achieving
predetermined objectives because with the assistance of this resources are allocated in
appropriate manner for each and every activity. When there are funds for conducting each and
every activity it will get easy for individual and they also enjoy doing work when there are
suitable resources as per requirement.
Furthermore, financial have to frame in starting of project after setting goals and
objective. Cambridge medical and rehabilitation centre also design financial plan within starting
so that there outpatient services will conduct within effective manner. Along with this, its
implementation will be beneficial for respective research centre as it not result in incurring any
type of extra cost. Moreover, financial status if decided in appropriate manner result in success
of project and accomplishing objectives within effective manner.
2

3. Critically reflect on the management and leadership of the project
Project leadership is simply act related to leading team for completion of project in
successful manner. Moreover, project leadership needs skills as well as knowledge in both
management and leadership. Management and leadership is part of soft skills, art and science all
these work together and result in completing project within effective manner. Along with this,
within project leadership individual lead or guide other people who are working on same project.
So that, activities related to that will conduct in effective manner and result in achieving better
outcomes. With leadership there is requirement of project management also so that as per
planning day to day activities will be conducted. Management is necessary because with the
assistance of it project will done in better manner as well as employees also feel good by doing
things in managed way.
But sometime management and leadership may have negative impact on completion of
project. Because sometimes staff members started feeling restricted because of management and
leadership as they do things according to given instructions and guidance. Moreover, when
modifications take place in leader and manager have to change present style on which they are
working. This create issue and problem for staff member because they have to work as per
modification which is not liked by them as they are coming out of comfort zone. Apart from this,
business environment is dynamic in nature and several changes take place. Same as per the
modification Cambridge medical and rehabilitation centre have to do changes in their existing
style. In some situation some changes take place which are not noticeable such as respective
research centre started providing outpatient services. Implementation of this increase need for
staff members so that respective project will implemented in better manner as per requirement.
Although, staff members are important in organisation without them it is not possible to
implement changes and do work on it.
Work breakdown structure is project management tool which divide project into small
components. Simply WBS is key project deliverable which organise team work within small
manageable sections. Cambridge medical and rehabilitation centre also use work breakdown
structure for managing activities in small sections. This will not give pressure on individual and
help in conducting activities effectually as well as outpatient service is large scale project in
which Work breakdown structure provide proper assistance as well as result in its completion.
3
Project leadership is simply act related to leading team for completion of project in
successful manner. Moreover, project leadership needs skills as well as knowledge in both
management and leadership. Management and leadership is part of soft skills, art and science all
these work together and result in completing project within effective manner. Along with this,
within project leadership individual lead or guide other people who are working on same project.
So that, activities related to that will conduct in effective manner and result in achieving better
outcomes. With leadership there is requirement of project management also so that as per
planning day to day activities will be conducted. Management is necessary because with the
assistance of it project will done in better manner as well as employees also feel good by doing
things in managed way.
But sometime management and leadership may have negative impact on completion of
project. Because sometimes staff members started feeling restricted because of management and
leadership as they do things according to given instructions and guidance. Moreover, when
modifications take place in leader and manager have to change present style on which they are
working. This create issue and problem for staff member because they have to work as per
modification which is not liked by them as they are coming out of comfort zone. Apart from this,
business environment is dynamic in nature and several changes take place. Same as per the
modification Cambridge medical and rehabilitation centre have to do changes in their existing
style. In some situation some changes take place which are not noticeable such as respective
research centre started providing outpatient services. Implementation of this increase need for
staff members so that respective project will implemented in better manner as per requirement.
Although, staff members are important in organisation without them it is not possible to
implement changes and do work on it.
Work breakdown structure is project management tool which divide project into small
components. Simply WBS is key project deliverable which organise team work within small
manageable sections. Cambridge medical and rehabilitation centre also use work breakdown
structure for managing activities in small sections. This will not give pressure on individual and
help in conducting activities effectually as well as outpatient service is large scale project in
which Work breakdown structure provide proper assistance as well as result in its completion.
3

4. Critically explore the methods used to support ongoing project team
performance improvement
Cambridge medical and rehabilitation centre's project is outpatient services which is large
as well as there are numerous people involved within it because of that sometimes other
department work get affected. This ongoing project need support for improving performance of
team which will be provided by top level authorities of Company. Explanation of these are as
follows :-
Delegate responsibilities – For improvement within team performance burden should
not be given to individual it has to be delegate. So that, performance will improve
because work will be assigned as per individual person ability.
Communicate effectively – It is important for organisation to involve staff members in
communication as there are several applications through which information will be
transfer in more effective manner. As staff member feel themselves part of business
which result in improving their productivity as well as performance.
Give incentives to staff – When incentives will be provided everyone will do work in
better manner. Thus, offering incentives result in improving performance of team as well
as enhance productivity.
Along with improving performance of team member it is important to manage project in
proper manner. So that, appropriate outcomes will be gain related to project there is an
methodology which Cambridge medical and rehabilitation centre can use. Explanation of this
are as follows :-
Critical Path Method (CPM) – It is project management technique utilise for process
planning which define critical as well as non-critical tasks. Moreover, Critical path method is
simply suitable for project which involve several activities that interact within various steps.
Critical path method is based on mathematical calculations and it is used for scheduling project
activities. There are some steps within Critical path method explanation of these are as follows :-
Step 1: Activity specification – I am using WBS for identifying activities which are
included within project it is main input. Within this, higher level activities are chosen for
making critical path method.
Step 2: Activity Sequence establishment – Within this accurate activities sequence will
established according to task happen first and so on.
4
performance improvement
Cambridge medical and rehabilitation centre's project is outpatient services which is large
as well as there are numerous people involved within it because of that sometimes other
department work get affected. This ongoing project need support for improving performance of
team which will be provided by top level authorities of Company. Explanation of these are as
follows :-
Delegate responsibilities – For improvement within team performance burden should
not be given to individual it has to be delegate. So that, performance will improve
because work will be assigned as per individual person ability.
Communicate effectively – It is important for organisation to involve staff members in
communication as there are several applications through which information will be
transfer in more effective manner. As staff member feel themselves part of business
which result in improving their productivity as well as performance.
Give incentives to staff – When incentives will be provided everyone will do work in
better manner. Thus, offering incentives result in improving performance of team as well
as enhance productivity.
Along with improving performance of team member it is important to manage project in
proper manner. So that, appropriate outcomes will be gain related to project there is an
methodology which Cambridge medical and rehabilitation centre can use. Explanation of this
are as follows :-
Critical Path Method (CPM) – It is project management technique utilise for process
planning which define critical as well as non-critical tasks. Moreover, Critical path method is
simply suitable for project which involve several activities that interact within various steps.
Critical path method is based on mathematical calculations and it is used for scheduling project
activities. There are some steps within Critical path method explanation of these are as follows :-
Step 1: Activity specification – I am using WBS for identifying activities which are
included within project it is main input. Within this, higher level activities are chosen for
making critical path method.
Step 2: Activity Sequence establishment – Within this accurate activities sequence will
established according to task happen first and so on.
4
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Step 3: network diagram – When activities are sequence in correct way then network
diagram will be drawn. Now a days diagram design through several software such as
Primavera.
Step 4: Estimation for every activity – It is simply direct input from work breakdown
structure which is based on estimation sheet. Most of the organisations utilise 3-point
estimation method or COCOMO function point based. Out of these two anyone can be
utilise as per requirement.
Step 5: Identification of critical path – There is requirement of determining four
parameters of every network activity i.e., Earliest start time, earliest finish time, latest
finish time and latest start time. The float time for an activity is the time between the
earliest (ES) and the latest (LS) start time or between the earliest (EF) and latest (LF)
finish times. In floating time activities can be delayed without delaying in its finishing
date.
Step 6: Critical path diagram to show project processes - Critical path diagram is a live
artefact. Therefore, this diagram should be updated with actual values once the task is
completed.
5. Explore how information sharing between key stakeholders supports both
successful project completion and strategic decision making
Organisational culture is explained as underlying beliefs, assumptions, value as well as
way of getting interact which contribute within unique social as well as psychological
environment within an organisation. In simple term, it includes expectations, experiences,
philosophy and values which guide individual behaviour. It is based on sharing of attitude belief,
custom and many more. Thus, positive organisation culture gives wide impact on performance of
staff member as there productivity will get increase and result in accomplishing objectives of
project in better manner.
Along with this, communication have to be effective and should have proper pathway
because without sharing information it will be difficult to conduct daily basis activities in better
manner. Along with this staff member also feel demotivate when required information will not
share with them. Thus, it is important for an organisation to involve staff member within
communication process so that they will feel motivated and productivity will get enhance. In
5
diagram will be drawn. Now a days diagram design through several software such as
Primavera.
Step 4: Estimation for every activity – It is simply direct input from work breakdown
structure which is based on estimation sheet. Most of the organisations utilise 3-point
estimation method or COCOMO function point based. Out of these two anyone can be
utilise as per requirement.
Step 5: Identification of critical path – There is requirement of determining four
parameters of every network activity i.e., Earliest start time, earliest finish time, latest
finish time and latest start time. The float time for an activity is the time between the
earliest (ES) and the latest (LS) start time or between the earliest (EF) and latest (LF)
finish times. In floating time activities can be delayed without delaying in its finishing
date.
Step 6: Critical path diagram to show project processes - Critical path diagram is a live
artefact. Therefore, this diagram should be updated with actual values once the task is
completed.
5. Explore how information sharing between key stakeholders supports both
successful project completion and strategic decision making
Organisational culture is explained as underlying beliefs, assumptions, value as well as
way of getting interact which contribute within unique social as well as psychological
environment within an organisation. In simple term, it includes expectations, experiences,
philosophy and values which guide individual behaviour. It is based on sharing of attitude belief,
custom and many more. Thus, positive organisation culture gives wide impact on performance of
staff member as there productivity will get increase and result in accomplishing objectives of
project in better manner.
Along with this, communication have to be effective and should have proper pathway
because without sharing information it will be difficult to conduct daily basis activities in better
manner. Along with this staff member also feel demotivate when required information will not
share with them. Thus, it is important for an organisation to involve staff member within
communication process so that they will feel motivated and productivity will get enhance. In
5

addition to this, information sharing with stakeholders result in getting competitive advantages
because decision taken by them are effective as well as help in achieving objectives.
6. Consider your own development over this term
As there are several new things getting emerge within business environment which need
to develop skills and knowledge of own also. So that, I will work as per the requirement and
achieve required outcome in life. For personal development there is requirement of conducting
personal and professional assessment so that weakness will be identified and way to improve it.
My own personal and professional assessment are as follows :-
What do I want to
learn?
What activities do I
need to undertake to
achieve my
objectives?
What
support/resources do I
need to achieve my
objectives
Target date for
achieving my
objectives
Time management
skills
For developing my
time management
skills I have to set
deadline of every work
and try to finish that
on time.
In this, staff members
working with me as
well as manager
support for developing
time management
skills.
There is requirement
of 20-30 days.
Communication skills For developing my
skills I have to give
presentations as well
as have to take
participation in group
discussion.
For developing
communication skills
my manager as well as
team leader will assist
in it.
There is requirement
of 15-20 days.
Thus, with the assistance of personal and professional development plan I can develop
my skills which help me in conducting activities within more effective manner. As well as for
further development I can use this PDP plan because it will help me in gaining competitive
place.
6
because decision taken by them are effective as well as help in achieving objectives.
6. Consider your own development over this term
As there are several new things getting emerge within business environment which need
to develop skills and knowledge of own also. So that, I will work as per the requirement and
achieve required outcome in life. For personal development there is requirement of conducting
personal and professional assessment so that weakness will be identified and way to improve it.
My own personal and professional assessment are as follows :-
What do I want to
learn?
What activities do I
need to undertake to
achieve my
objectives?
What
support/resources do I
need to achieve my
objectives
Target date for
achieving my
objectives
Time management
skills
For developing my
time management
skills I have to set
deadline of every work
and try to finish that
on time.
In this, staff members
working with me as
well as manager
support for developing
time management
skills.
There is requirement
of 20-30 days.
Communication skills For developing my
skills I have to give
presentations as well
as have to take
participation in group
discussion.
For developing
communication skills
my manager as well as
team leader will assist
in it.
There is requirement
of 15-20 days.
Thus, with the assistance of personal and professional development plan I can develop
my skills which help me in conducting activities within more effective manner. As well as for
further development I can use this PDP plan because it will help me in gaining competitive
place.
6

7. Conclusion
By doing overall project it has been concluded that, it is important to manage decided
project within effective manner. Along with this, there are some elements which play essential
role such as time, quality, cost and phase because without keeping in mind all these it become
difficult to complete project. Furthermore, after identifying objectives of project next step is to
do financial planning so that funds will be allocated to each and every activity. Then day to day
operations related to project will be conducted in effective manner and predetermined objectives
will be gained.
In addition to this, previous projects develop skills and knowledge which help in
conducting present project within more effective manner. In first project difficulties faced by me
was several but after that these are not repeated by me in outpatient services related project.
Apart from this, every project have leader and manager who decide the manner in which project
related activities will be conducted so that objectives can achieved. There is requirement of
several efforts so that ongoing project will manage in proper manner and positive outcomes will
be gained.
7
By doing overall project it has been concluded that, it is important to manage decided
project within effective manner. Along with this, there are some elements which play essential
role such as time, quality, cost and phase because without keeping in mind all these it become
difficult to complete project. Furthermore, after identifying objectives of project next step is to
do financial planning so that funds will be allocated to each and every activity. Then day to day
operations related to project will be conducted in effective manner and predetermined objectives
will be gained.
In addition to this, previous projects develop skills and knowledge which help in
conducting present project within more effective manner. In first project difficulties faced by me
was several but after that these are not repeated by me in outpatient services related project.
Apart from this, every project have leader and manager who decide the manner in which project
related activities will be conducted so that objectives can achieved. There is requirement of
several efforts so that ongoing project will manage in proper manner and positive outcomes will
be gained.
7
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REFRENCES
Books and Journals
Nelson, R. and Staggers, N., 2016. Health Informatics-E-Book: An Interprofessional Approach.
Elsevier Health Sciences.
Ward-Griffin, C., 2016. Negotiating care of frail elders: relationships between community nurses
and family caregivers. Canadian Journal of Nursing Research Archive, 33(2).
Torfing, J., Sørensen, E. and Røiseland, A., 2019. Transforming the public sector into an arena
for co-creation: Barriers, drivers, benefits, and ways forward. Administration &
Society, 51(5), pp.795-825.
Petrova, M., Riley, J., Abel, J. and Barclay, S., 2018. Crash course in EPaCCS (Electronic
Palliative Care Coordination Systems): 8 years of successes and failures in patient data
sharing to learn from. BMJ supportive & palliative care, 8(4), pp.447-455.
Skålén, P. and Edvardsson, B., 2016. Transforming from the goods to the service-dominant
logic. Marketing Theory, 16(1), pp.101-121.
Small, A., Gist, D., Souza, D., Dalton, J., Magny-Normilus, C. and David, D., 2016. Using
Kotter's change model for implementing bedside handoff: a quality improvement
project. Journal of nursing care quality, 31(4), pp.304-309.
Sannino, A. and Engeström, Y., 2017. Co-generation of societally impactful knowledge in
Change Laboratories. Management Learning, 48(1), pp.80-96.
Crameri, P., Barrett, C., Latham, J.R. and Whyte, C., 2015. It is more than sex and clothes:
Culturally safe services for older lesbian, gay, bisexual, transgender and intersex
people. Australasian Journal on Ageing, 34, pp.21-25.
Duffy, J.R., 2018. Quality caring in nursing and health systems: Implications for clinicians,
educators, and leaders. Springer Publishing Company.
Kitney, P., Tam, R., Bennett, P., Buttigieg, D., Bramley, D. and Wang, W., 2016. Handover
between anaesthetists and post-anaesthetic care unit nursing staff using ISBAR
principles: A quality improvement study. ACORN: The Journal of Perioperative
Nursing in Australia, 29(1), p.30.
8
Books and Journals
Nelson, R. and Staggers, N., 2016. Health Informatics-E-Book: An Interprofessional Approach.
Elsevier Health Sciences.
Ward-Griffin, C., 2016. Negotiating care of frail elders: relationships between community nurses
and family caregivers. Canadian Journal of Nursing Research Archive, 33(2).
Torfing, J., Sørensen, E. and Røiseland, A., 2019. Transforming the public sector into an arena
for co-creation: Barriers, drivers, benefits, and ways forward. Administration &
Society, 51(5), pp.795-825.
Petrova, M., Riley, J., Abel, J. and Barclay, S., 2018. Crash course in EPaCCS (Electronic
Palliative Care Coordination Systems): 8 years of successes and failures in patient data
sharing to learn from. BMJ supportive & palliative care, 8(4), pp.447-455.
Skålén, P. and Edvardsson, B., 2016. Transforming from the goods to the service-dominant
logic. Marketing Theory, 16(1), pp.101-121.
Small, A., Gist, D., Souza, D., Dalton, J., Magny-Normilus, C. and David, D., 2016. Using
Kotter's change model for implementing bedside handoff: a quality improvement
project. Journal of nursing care quality, 31(4), pp.304-309.
Sannino, A. and Engeström, Y., 2017. Co-generation of societally impactful knowledge in
Change Laboratories. Management Learning, 48(1), pp.80-96.
Crameri, P., Barrett, C., Latham, J.R. and Whyte, C., 2015. It is more than sex and clothes:
Culturally safe services for older lesbian, gay, bisexual, transgender and intersex
people. Australasian Journal on Ageing, 34, pp.21-25.
Duffy, J.R., 2018. Quality caring in nursing and health systems: Implications for clinicians,
educators, and leaders. Springer Publishing Company.
Kitney, P., Tam, R., Bennett, P., Buttigieg, D., Bramley, D. and Wang, W., 2016. Handover
between anaesthetists and post-anaesthetic care unit nursing staff using ISBAR
principles: A quality improvement study. ACORN: The Journal of Perioperative
Nursing in Australia, 29(1), p.30.
8
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