Campus Development Operational and Risk Management Plan

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ASSESSMENT TASKS 2, 3 AND 4
1

Table of Contents
TASK 2............................................................................................................................................................................................................................................................................. 3
OPERATIONAL PLAN........................................................................................................................................................................................................................................... 3
RISK MANAGEMENT PLAN............................................................................................................................................................................................................................... 6
REVISED OPERATION PLAN............................................................................................................................................................................................................................. 8
REVISED RISK MANAGEMENT PLAN........................................................................................................................................................................................................ 11
TASK 3.......................................................................................................................................................................................................................................................................... 14
E-MAIL TO THE CEO FOR APPROVAL OF JOB POSITIONS............................................................................................................................................................... 14
EMAIL TO THE HUMAN RESOURCE MANAGER.................................................................................................................................................................................... 15
EMAIL TO THE ADMINISTRATION TEAM............................................................................................................................................................................................... 16
TASK 4.......................................................................................................................................................................................................................................................................... 19
OPERATIONAL PERFORMANCE REPORT................................................................................................................................................................................................ 19
EMAIL TO THE STAFF TO COACH THEM TO USE RESOURCES EFFECTIVELY....................................................................................................................... 22
SCREENSHOTS OF FOLDERS AND SUBFOLDERS................................................................................................................................................................................. 24
REFERENCES............................................................................................................................................................................................................................................................. 25
2

TASK 2
OPERATIONAL PLAN
Strategies Actions Details of resources
required to achieve actions
Timeline
s
Who KPIs and process
for checking
To rent
buildings for
campuses in
Sydney and
Brisbane.
To look for commercial buildings
and areas where the campus
can be set. To scrutinize the
resources and set budget to
ensure that building rents do not
exceed the set budget.
Real estate agents and
companies in Sydney and
Brisbane, financial resources
to rent the buildings as well
as to pay security fee
(Commercial Real Estate,
2019).
1 month Operation
and
Finance
Manager
Buildings near CBI,
with floor area
around 500 sq. feet
and maximum rental
budget up to $500,
000 p.a.in Sydney
and $400,000 in
Brisbane (Towbin et
al., 2018).
To recruit
competent staff
to manage the
campuses.
To issue recruitment notice with
the set criteria and start
recruitment process including
interviews to select eligible staff.
Well-developed recruitment
notice, cost of recruitment,
technical resource to spread
information about
requirement of staff.
2 months Human
Resource
Manager
To recruit maximum
3 trainers and a full-
time receptionist
and student service
advisor under the
budget of $200,000.
3

The KPI will be
checked at the time
of recruitment to
fulfil the
requirement.
To manage all
the
requirements of
the college
campus.
To look at the necessary
requirements of the campus like
well-developed infrastructure,
technologically advanced
classrooms and eligible staff
along with good facilities for
students.
Skilled and well informed
workers to look at the
progress of the campus as
well as technical and
surveillance equipment to
check the work, staff and
students (Towbin et al.,
2018).
4 months Administr
ation
Manager
Well-equipped
laboratories,
developed
infrastructure and
canteen and other
facilities for students
and staff (Towbin et
al., 2018).
KPI to be checked in
every 4 months.
To purchase
necessary
equipment
required for
college
To find commercial shops to buy
equipment with good quality at
the minimum price and also to
make a list if all the necessary
equipment required to set up
Financial resources for
purchase, technical
resources to search
information regarding
equipment.
15 days Operation
and
Finance
Manager
To keep equipment
under the budget of
$150,000 and keep
those all checked in
4

management. college campus. every 3 months.
To purchase
essential
furniture for
classrooms,
canteen,
offices, etc.
To decide whether to buy
furniture or construct it by
comparing qualities and cost
and to examine the need of the
necessary furniture that is
required for the campus.
Financial resources and raw
material if the furniture is
constructed with skilled
carpenters and interior
designers to suit the theme of
the college campus (Towbin
et al., 2018).
1 month Operation
and
Finance
Manager
To keep furnishing
under $ 135,000
and check and
manage all the
furniture within 6
months (Towbin et
al., 2018).
To carry out
other marketing
and
promotional
activities.
To devise appropriate
promotional activities and
design recruitment criteria and
campus prospect to attract
students to join the colleges
(Towbin et al., 2018).
Market research, financial
resource with set budget,
technical resources to design
advertisements and promote
those on social media and
other online platforms.
1 month Marketing
Manager
and
Marketing
assistant
To develop theme
based
advertisement with
the budget of $
100,000.
5

RISK MANAGEMENT PLAN
Scope of assessment: Failures and competition and contingency situations
Critical success factors: Effectively applying monitoring process
Internal & external stakeholders: Staff and management team, shareholders, students and competitors.
Risk Consequenc
es
Severity
Rating
Likelihoo
d Rating
Treatment or
control
methods
Person
responsible
Timeline
s
Priorit
y
rating
Monitoring process
Failure to
recruit the
required
number of
skilled and
professional
staff
members
Can lead to
scarcity of
management
and teaching
team. this can
result in
mismanageme
nt in the
campuses,
significant occasional
Reduce the
concerns and
likelihood of the
manifestation of
the risk
Human Resource
Manager 2 months action
Can provide attractive
offers for salary and
incentives can maintain
effective and efficient
relationships with the
communities and build
networking. Create
awareness about
recruitment process
(Sadgrove, 2016).
competition
in the new
market that
can affect
cost policies
and
students
enrolment
Can lead to
increased cost
and also less
client
enrolment and
can hinder
success
(Sadgrove,
catastroph
ic
Frequent Accept the risk
and reduce the
impact of the risk
CEO 1 month stop Can initiate new and
attractive policies and
provide better services
and attractive salaries
to staff and better
infrastructure and
learning programs to
client (Sadgrove,
6

Scope of assessment: Failures and competition and contingency situations
Critical success factors: Effectively applying monitoring process
Internal & external stakeholders: Staff and management team, shareholders, students and competitors.
Risk Consequenc
es
Severity
Rating
Likelihoo
d Rating
Treatment or
control
methods
Person
responsible
Timeline
s
Priorit
y
rating
Monitoring process
2016). 2016).
Failure to
regulate
expenses
according to
set budget
and
increase in
operational
cost
(Sadgrove,
2016).
Can lead to
imbalance in
cash
statement and
increase in
liabilities that
can result in
loss and
decrease in
profits.
significant probable
Avoid the
frequent
happening of risk
or overall
occurrence.
Operation and
finance manager
2-3
months
Monito
r and
take
urgent
action
Compare the cost of
the products and
services and buy
sustainable goods and
the goods that can be
reused and recycled.
Manage finances
effectively and regulate
extra expenses
(Sadgrove, 2016).
7

8

After drafting the operation plan and risk management plan, certain feedbacks are received from senior management that are
incorporated in the revised plan. The feedback enhances the efficiency of the operation plan. In the revised plan, the timeline for certain
strategies is changed as well as some of the resources are included and required budget is minimised.
REVISED OPERATION PLAN
Strategies Actions Details of resources
required to achieve actions
Timeline
s
Who KPIs and process
for checking
To rent
buildings for
campuses in
Sydney and
Brisbane.
To look for commercial buildings
and areas where the campus
can be set. To scrutinize the
resources and set budget to
ensure that building rents do not
exceed the set budget.
Real estate agents and
companies in Sydney and
Brisbane, financial resources
to rent the buildings as well
as to pay security fee,
technical resources as well
as travelling resources for
searching buildings
(Commercial Real Estate,
2019).
1 month Operation
and
Finance
Manager
Buildings near CBI,
with floor area
around 500 sq. feet
and maximum rental
budget up to $500,
000 p.a.in Sydney
and $400,000 in
Brisbane.
To recruit
competent staff
To issue recruitment notice with
the set criteria and start
Well-developed recruitment
notice, cost of recruitment,
1 month Human
Resource
To recruit maximum
3 trainers and a full-
9

to manage the
campuses.
recruitment process including
interviews to select eligible staff.
technical resource to spread
information about
requirement of staff.
Preparation of recruitment
and selection process and
resources for both in-house
advertisement and outside
advertisement (Towbin et al.,
2018).
Manager time receptionist
and student service
advisor under the
budget of $120,000.
The KPI will be
checked at the time
of recruitment to
fulfil the
requirement.
To manage
campus
environment
and students
grievances and
facilities.
To look at the necessary
requirements of the campus like
well-developed infrastructure,
technologically advanced
classrooms and eligible staff
along with good facilities for
students (Towbin et al., 2018).
Skilled and well informed
workers to look at the
progress of the campus as
well as technical and
surveillance equipment to
check the work, staff and
students (Towbin et al.,
2018).
2 months Administr
ation
Manager
and
student
service
officer.
Well-equipped
laboratories,
developed
infrastructure and
canteen and other
facilities for students
and staff.
KPI to be checked in
every 4 months.
To purchase
necessary
To find commercial shops to buy
equipment with good quality at
Financial resources for
purchase, technical
1 month Operation
and
To keep equipment
under the budget of
10

equipment
required for
college
management.
the minimum price and also to
make a list if all the necessary
equipment required to set up
college campus.
resources to search
information regarding
equipment.
Finance
Manager
$100,000 and keep
those all checked in
every 3 months.
To purchase
essential
furniture for
classrooms,
canteen,
offices, etc.
To decide whether to buy
furniture or construct it by
comparing qualities and cost
and to examine the need of the
necessary furniture that is
required for the campus.
Financial resources and raw
material if the furniture is
constructed with skilled
carpenters and interior
designers to suit the theme of
the college campus (Towbin
et al., 2018).
2 month Operation
and
Finance
Manager
To keep furnishing
under $ 100,000
and check and
manage all the
furniture within 6
months.
To carry out
other marketing
and
promotional
activities.
To devise appropriate
promotional activities and
design recruitment criteria and
campus prospect to attract
students to join the colleges
(Towbin et al., 2018).
Market research, financial
resource with set budget,
technical resources to design
advertisements and promote
those on social media and
other online platforms.
1.5
months
Marketing
Manager
and
Marketing
assistant
To develop theme
based
advertisement with
the budget of $
75,000 (Towbin et
al., 2018).
11

There are also some minimal changes done in the Risk Management Plan after receiving feedbacks from the senior management. These
changes are incorporated in the revised Risk Management Plan. In the revised Risk Management Plan, there are some additions in the
person responsible as well as changes in the timeline. There are also some additions in the monitoring process.
REVISED RISK MANAGEMENT PLAN
Scope of assessment: Failures and competition and contingency situations
Critical success factors: Effectively applying monitoring process
Internal & external stakeholders: Staff and management team, shareholders, students and competitors.
Risk Consequenc
es
Severity
Rating
Likelihoo
d Rating
Treatment or
control
methods
Person
responsible
Timeline
s
Priorit
y
rating
Monitoring process
Failure to
recruit the
required
number of
skilled and
professional
staff
members
Can lead to
scarcity of
management
and teaching
team. this can
result in
mismanageme
nt in the
campuses
(Sadgrove,
2016).
significant occasional
Reduce the
concerns and
likelihood of the
manifestation of
the risk
Human Resource
Manager 1 month action
Can provide attractive
offers for salary and
incentives can maintain
effective and efficient
relationships with the
communities and build
networking. Create
awareness about
recruitment process
(Sadgrove, 2016).
competition
in the new
market that
can affect
Can lead to
increased cost
and also less
client
significant Frequent Accept the risk
and reduce the
impact of the risk
CEO, Marketing
Manager
2 months stop Can initiate new and
attractive policies and
provide better services
and attractive salaries
12