Report: Organizational Structure, Culture, and Leadership at Capco

This report presents a case study of Capco's organizational structure, focusing on its flat structure and comparing it with other organizations. The report explores the relationship between organizational structure, culture, and business performance, examining factors influencing individual behavior at work, such as leadership and job responsibilities. It delves into organizational theory, management practices, and different managerial approaches, analyzing the impact of leadership styles on motivation. The analysis further covers the impact of effective leadership styles used by different organizations, the application of motivational theories, and their usefulness for managers. Furthermore, the report discusses the nature of groups and group behavior, factors promoting effective teamwork, and the impact of technology on team functioning, providing a comprehensive overview of Capco's operational dynamics and its implications on employee performance and overall business success.

RUNNING HEAD: ORGANIZATIONS AND BEHAVIOR 1
Organizations and
Behavior
Submitted by:

Organisations & Behaviour 2
Executive Summary
The report is based on a case study of Capco’s organizational structure. It primarily focus
Comparison and similarities in organisational structure and culture at Capco and describes the
Relationship between an organisation’s structure and culture and its impact on the performance
of the business. Capco has flat organizational structure with Factors influencing individual
behaviour at work. The Organisational theory and practice of management has a wide Impact on
organizational leadership styles and motivation. The company is following diverse leadership
style at unlike point of time. The other companies like Albridge are following single leadership
procedure to evaluate its results. The organization is helping in managing the tasks in an
appropriate way by allocating the necessary results in order to manage the situation in a better
way. This help in coordinating the business activities in the best possible way.

Organisations & Behaviour 3
Contents
Task 1...............................................................................................................................................3
1.1 Comparison and similarities in organisational structure and culture.........................................3
1.2 Relationship between an organisation’s structure and culture and its impact on the
performance of the business............................................................................................................4
1.3 Factors influencing individual behaviour at work.....................................................................5
Task 2...............................................................................................................................................6
2.1 Organisational theory and practice of management..................................................................6
Flat structure................................................................................................................................7
2.2 Different managerial approaches...............................................................................................7

Organisations & Behaviour 4
2.3 Impact of leadership styles on motivation in organisations.......................................................8
Task 3...............................................................................................................................................8
3.1 Impact of effective leadership styles used by different organisations.......................................8
3.2 Application of different motivational theories..........................................................................9
3.3 Usefulness of a motivational theory for managers..................................................................10
Task 4.............................................................................................................................................11
4.1 Nature of groups and group behaviour....................................................................................11
4.2 Factors promoting development of effective teamwork..........................................................11
4.3 Impact of technology on team functioning..............................................................................12
References......................................................................................................................................13
Task 1
1.1 Comparison and similarities in organisational structure and culture
Organizational structure and culture has an influence on the growth and development of the
organization. Both formal and informal team has a direct influence over the people associated
with the business organization. While Capco has a formal team managing the business
organization; Whereas Multinational organization like Google has an informal structure. The
teams are working in coordination with each other. The teams are working with each other in an

Organisations & Behaviour 5
informal structure. This help in coordinating the business activities in the best possible way.
These teams are well-knitted team working as per the directions given by management. The
process of organizational culture and management depend upon the employability of an
individual associated with the company. There are possible similarities in between the culture at
Capco. This is due to an involvement of an effective value system and effective process. The
organizational values are largely depending upon the process of an effective organizational
management. This will add value to the culture in support of durability and consistency on a long
run. The appropriateness of cultural value largely depends upon the process of gaining long-term
marketing goals. The purpose of the organization is to manage the balance in between the
organization and value. The coordination will help in getting better results hence helping in
gaining sustainable results. The focus here is to manage the changes taking place in the external
environment and managing the values. This value will help in gaining competitive advantage
against each other, these values is important in determining the factors important for the
organization. It is necessary in meeting consequent result and balancing the efforts thereafter.
The organizational team of Capco has a responsibility to handle work in an effective way by
development of the different functions been associated with the organizational value and
development. This is an important way to manage opportunities in a well-diversified business
organization. This is important for the business organization in dealing with the issues related to
the organization. In order to match up with the situation it is important to deal with the problem.
Formal team is a group created to perform specific tasks in order to meet organizational goals. A
formal team is designed to meet the objectives pre-defined by the leaders for the members. A
workplace team can be formal in nature or informal in nature depending on the departmental
needs. The purpose of an informal team is to organize a social event. An individual can be a part
of a formal or informal team outside the work. It is based on the inter-relationship between the
group and the members. The informal team is providing with a support to the formal group
(Pinder. 2014). Google is following an informal organizational culture that will help in
managing organization in an appropriate way. This help in facilitating the effectiveness in order
to manage the business activities on a long run. The purpose is to manage business functions in
order to draw attention of people in the organization. Google has an innovative culture that
fosters them to work with high end accuracy. The overall purpose of such a business atmosphere

Organisations & Behaviour 6
is to provide with an effective process of business development. Capco also foster innovative
work culture. This type of intervention in organizational development and management is similar
to Google. This simply helps in meeting the requisite targets.
Capco’s team are formally composed with a variety of people from different areas in order to
gain common objective. They do work together by coordinating the efforts, skills and
experiences in order to deliver project in an appropriate way. According to the organization, an
efficient team is made up with a combination of skills and ability (Miner.2015). Capco needs to
monitor the progress of the team and has to coordinate the operations in order to assure results.
The team shares a common object with a purpose to gain long term sustainable issues. They
respect each other and support the team in bringing out the best out of the team members
(Wagner and Hollenbeck, 2014). The company is at an expansion stage where it requires an
effective strategy. It needs to focus on the different working strategies, to change a lot (Clegg,
Kornberger and Pitsis, 2015). In a business organization it is evident to work in coordination
with each other to procure better results. This helps in meeting the result and allocating the
resources in appropriate way. The teams are working with each other in an informal structure.
This help in coordinating the business activities in the best possible way. These teams are
well-knitted team working as per the directions given by management.
1.2 Relationship between an organisation’s structure and culture and its impact on the
performance of the business.
For an organization like Capco, structure of an organisation varies depending on a number of
influencing factors. These external factors in which the business operates as well as its culture
and the nature of the work and activities it undertakes. The organization structure and culture has
a direct impact on the employees. A positive organizational structure helps in fostering goodness
whereas a negative culture stops the growth prospect. It is necessary for managing the changes
that are taking place in the business environment. The entire structure is important for the
organization in terms of both positive and negative purpose. It is important to have a right
structure to address the issues in a correct way. The right structure allows a business to respond
and quickly. At the same time, innovation and creativity are usually found in flatter
organisational structures. Capco is a pioneer of innovation and change. The primary focus of the

Organisations & Behaviour 7
culture is to promote the interest of the people in the company. Capco’s culture means its
employees feel empowered and motivated. The employees respond positively in generating
relevant ideas and effectual team working in order to motivate the desired results. Capco believes
in fostering a healthy atmosphere. For gaining confidence in the organization, the employees are
performing well enough in order to deal with the issues.
Capco is having a flat, non-hierarchical structure; hence it is important to frame appropriate
policies without any bias. This fact helps in reflecting the culture of the company in an effective
way. The viewpoints of all the members of the team are important for gaining results. Over the
years it has become an important activity undertaken by the organizations in order to gain
effectiveness (DuBrin, 2013). Hence the structure of Capco provides a framework for the culture
to be executed. For Capco, the employees are considered as one of the most important asset.
Under such a situation it is evident to strengthen the communication among the employees. This
activity has a deep impact on their performance. By acknowledging the employees, it is feasible
to gain consistency. At every level of growth and development, an organization needs to function
in the most appropriate way. An organization with a flat organizational structure supports quick
flow of information (Nelson and Quick, 2013). Capco is recognized to sustain the idea of
modernism and willingly accept the considerate ideas of all its employees. This is important for
gaining numeral of explanations when it faces difficulty.
An organization with a non-hierarchical structure continuously supports innovation. This helps in
bringing out the best in the employees. This has helped the organization in gaining effectiveness
in the past decade. The amalgamation has helped to withstand with the rising competition in the
business. By applying an effective function, it is easy for an organization to deal with the
different functions. Hence this will help in managing the roles of an individual involved in the
organization. The establishment of a number of similar firms requires a distinct service to be
provided. The promotion of individual terms without any restriction has helped in gaining
distinguished results. Capco doesn’t have a defined leadership structure. The Non- hierarchical
structure gives employees with liberty to gain a higher job satisfaction. Employees are more
productive in nature if, are motivated positively. They discharge the duty in an appropriate way
(Nahavandi et al 2013).

Organisations & Behaviour 8
1.3 Factors influencing individual behaviour at work
There are myriads of factors influencing on the behavior of an individual. This has a straight
impact on the organization and the superiority of services distributed by the firm. Behavior of the
team is one of the important parameter used to enhance the overall productivity in the company.
There is an important connection in the working pattern of employees in order to gain
competitiveness (Lee & Lawrence, 2013). This is important for functioning in a better way by
gaining desired result. Factors contributing in this situation are identified as follows:
Leadership: In this organization, the managers and other executives have a great pressure on the
behavior of their juniors. It is the last duty of the leader to derive appropriate functions. These
functions will help in guaranteeing growth and development. It has been a decisive
accountability of leaders to locate an ideal path for their supporters (Bolman and Deal, 2017).
For a company like Capco who does not follow a hierarchical structure, it is significant to
understand the concept of leader and subordinates. The company has an experienced working
people that have occupied in guiding the fresh recruited talents. This has helped in building a
strong and inspiration environment (Scandura, 2015).
Job Responsibilities: It is evident for an individual to set up target and responsibilities for an
individual working in the organization. A person subjected to stress is not able to deliver the
best of his abilities. Therefore, the overloaded working hours will also alters the individual
behavior. A workplace team can be formal in nature or informal in nature depending on the
departmental needs. The purpose of an informal team is to organize a social event. An individual
can be a part of a formal or informal team outside the work. It is based on the inter-relationship
between the group and the members. The informal team is providing with a support to the formal
group (Pinder. 2014). Google is following an informal organizational culture that will help in
managing organization in an appropriate way.
Personal Characteristics: The personal characteristics contribute both direct as well as indirectly
on the quality of the performance of the employees. The well-diversified environment allows
employees to gain effectiveness at work. They are more productive and dedicated to attain goals.
In such an environment employees feel highly accomplished and understand the systematic

Organisations & Behaviour 9
approach in order to deal with the concrete issues. An individual characteristic helps in creating
appropriateness. This has an impact on the individual on a long run (Haslam, et al 2014
Task 2
2.1 Organisational theory and practice of management
The organizational structure refers to how employees in an organization work in relation to each
other. The structure reflects the organizational aim and objectives. This allows in favouring the
best result with maximum level of certainty. The culture at Capco fosters growth and stability in
the working process. Capco’s structure and culture provides with an element of risk-taking. They
are building with a long-term vision, to alter the process in a justified way. The employees are
able to meet the changing and challenging needs taking place in the financial services industry.
The organizational structure can work in many forms. The main type of organization structure in
an organization is as follows:
The business is organized in different layers with a motive of laying down the authority by
creating responsibilities. Decisions are made by the people at the top level and are passed down
to subordinate. The communication in such an organizational structure is slow (Altman, Valenzi
and Hodgetts, 2013). An effective communication in the organization is evident to meet the
requisite targets. This is important for the organization with a flat organizational structure. This
structure is important enough to undergo changes. This is one of the effective ways that help in
managing changes in a well-effective way. On a long run, it is important to implement an
effective way.
Flat structure
As a flat-structured organisation, one of the most effective functions of Capco is to support
employees at all levels of the company. The focus here is to gain competency in a structured
organization. Capco has formal structure that helps employees in sharing organizational values
and maintaining long term sustainability. This helps in sharing ideas and contributes to finding
innovative solutions to composite and demanding client problems. They are using ‘rocket teams’
to produce ideas. The teams are small with 3 to 4 people. The organizational structure helps in
meeting the targets in an appropriate way. This help in meeting the target and in establishing

Organisations & Behaviour 10
trust amongst the team. There are fewer layers that support in overall organizational structure.
The decision making takes place at layer based. This structure works well in a structured
organization. This type of structure is common for project based work within the organization.
The team is made up of individual and specialists whose purpose is to deal with each other in a
well-coordinated environment. Different department in the organization works in a coordination
dealing with a diversified project. The flat structure helps in circulating value in the organization
creating a balance between employees. It is important to manage the organization in a better way
so that one gains better results.
2.2 Different managerial approaches
A tall hierarchy will not fit into the culture of Capco. The company has an innovative and
entrepreprenial culture. This creates a highly motivated workforce helping each and every
employee to develop sustainable results. The employees are free to ask the solution for any
problem. Employees feel free to work in such an organization. There is a possibility that the
organization is able to achieve desired results with the help of the innovative working culture.
The well-diversified environment allows employees to gain effectiveness at work (Chmiel,
Fraccaroli and Sverke, 2017). They are more productive and dedicated to attain goals. In such an
environment employees feel highly accomplished and understand the systematic approach in
order to deal with the concrete issues. The employees support each other in gaining long-term
sustainability and promote effectiveness. This is important for the individual and organizational
growth. Employees are only able to gain results if they are given an open environment to think.
The employees are able to match up with the challenges on a long run. Employees feel
productive and work in coordination to support the interest of the company (Brown and Capozza,
2016).
2.3 Impact of leadership styles on motivation in organisations
An organization approach regarding the type of leadership styles differ according to the
difference in the functioning of companies. Different form of leadership style include
Authoritative, Coercive, associated, Democratic and Coaching. The understanding and
accomplished employees of the firm pursue a number of tactful strategy assumed from the stated
leadership style is to direct followers (Armstrong and Taylor, 2014). It is obvious from the

Organisations & Behaviour 11
existing understanding that the organization has to be new to the culture of the company. It is
essential in the current context to develop an effective work culture that foster effectiveness. The
company is following diverse leadership style at unlike point of time. The other companies like
Albridge are following single leadership procedure to evaluate its results. After it, the company
sticks to an exact approach for a long extent or instantly switches to another for gaining
effectiveness at work (Naylor, Pritchard and Elgin, 2013).
Task 3
3.1 Impact of effective leadership styles used by different organisations
There is no single culture followed at Capco. The firm pursues Authoritarian leadership for
establishing close control over the employees. All the decision regarding the organization is
taken by the leader. At times when the organization is undergoing crises, it is evident to follow
a Coercive style. In this approach the leader takes a charge to gain affiliation. The Affiliated
Leadership is usually pursued to promote agreement amongst the employees and helps in
determining the disagreements by mutual communication (Northouse, 2015). This is one of the
most appropriate strategies followed by the organization by coordinating the efforts among the
employees. The Pacesetting Leadership produces leaders where they are motivated by the
example. The leaders first of all relate it on themselves and then to the other. The Coaching
Leadership is structures where there are people develop skills for the future. This style builds
permanent individual strengths. These above mentioned styles are provisional in nature. The
Democratic Leadership is permanent style that coordinates well with the organizational structure.
In order to gain competency at work it is important for the organization to gain appropriateness.
This is only possible if the organization has liberal values. These values allow the organization in
meeting the desired target. The purpose behind an effective leadership is to gain employees trust
and to work according to the appropriateness. It is therefore important to encourage an effective
leadership style where the followers work as a team. They should be involved in the decision-
making procedure (Shafritz, Ott and Jang, 2015).

Organisations & Behaviour 12
3.2 Application of different motivational theories
The emerging issues taking place in the organization need to be dealt with accuracy. The
company should resolve and address the problems through effective organizational theories.
This process will help in managing the problems in an appropriate way by highlighting specific
organizational problems. The company is at an expansion stage where it requires an effective
strategy. It needs to focus on the different working strategies, to change a lot (Clegg, Kornberger
and Pitsis, 2015). In order to gain effectiveness it is important to implement the organizational
theories in order to meet the crucial targets. The Scientific Management Theory provides with a
systematic management movement with logical ideological base. This theory is based on the
formal way of studies that include planning, organizing, leading and controlling. In order to gain
competency, it is important to develop an effective plan. These plans and procedure allow the
organization in meeting the definite targets (Gagné, 2014). All these elements are dealt in a
formal way by ensuring an appropriate growth. This will help in meeting the issues within the
organization. The basics of this theory also have a possibility to manipulate the business policies
of the company (Ford, 2014). The company is using social media as a medium to communicate
with the people. They are using different social media platform to communicate with the
stakeholders. The associate training program is one of the important parameter helping in
managing the business activities. The course offers foundation program for the business
organization in order to grow effectively (Miner, 2015; Lee & Lawrence, 2013).
Capco 18 Image 12Open and honest communication are the training and development program
at Capco helps in creating a positive impact. As per the research conducted, 85 percent of the
Capco employees are happy. The personal growth provided by the organization. This will
eventually supports the company’s obligation to help all its employees to grow support and
extend their industry knowledge, at every stage of their career.
The Human Relation Theory or Behavioral Management Theory helps in focusing over the
individuals at the place of work. The work need to be more focused and should rather follow
places, process and the procedures. This theory generates an effective communication channel
between the employees and managers. The channel helps in creating appropriateness in the
organization (Spielberger, 2013). This freely allows the employees to discusses there problems in

Organisations & Behaviour 13
a freely manner. This theory accepted by the Capco has helped in developing a number of
creative workers to lead a company to attain its goals. This theory has helped Capco to attain an
effective employee retention rate. This has also helped in gaining productivity by manifolds. In
order to gain effectiveness, it is important to deal with the unproductive issues. It is evident for
the organization to reduce the ineffectiveness at work. This strategy will help in gearing up the
organization. It is important for an organization to motivate the employees so that they can gain
appropriateness. It is only possible if the organization is able to perform extremely well. The
employee’s satisfaction should be the utmost priority. Human relation theory has a propensity to
connect a great value with all its employees. In this way the organization is able to achieve an
immense return. It automatically produces an active workforce that delivers services in a better
manner (Riggio, 2015).
3.3 Usefulness of a motivational theory for managers
An Organization has to set goals for gaining competences. Employees have to work in an
effective way to achieve goals. Meanwhile, it has become important to develop effectiveness
among the team-members. This is only possible if the employees are motivated. In order to gain
effectiveness, it is necessary to attain goals on time due to the existence of a number of de-
motivated employees. This will create a culture where employees want accepting individual
behavior for formation of effectual motivational strategy and still for subsequent superior
management and leadership practices. Continuous motivation is important in an organization for
making an organized cultural impact. This is important in an organization to deal with multiple
issues (Shockley-Zalabak, 2014.). One of the main activities followed by the company is to carry
work in groups. These groups help in allocating the business functions in an effective way.
The Motivation theories provides with a deep insight into the procedure of building a worker an
improved asset for the organization. The fundamentals of these theories offer successful tools to
the managers that assist in evaluating changes. All changes are to be integrated to create a better
culture. Lack of knowledge in the organization creates a necessity for appropriate motivational
theories. It is important to locate the effectiveness by understanding the needs of the employees.
It is only possible by motivating the staff. Therefore, the theories assist the leaders to examine

Organisations & Behaviour 14
the fact that diverse employees have with the firm. These requirements need to be met in a
different way (Our Culture, 2017).
In order to gain efficiency at work, it is important to develop an effective culture. This will help
in coordinating with the various functions. Capro has to understand the needs of different
motivational theories. These theories will help in motivating the employees. The managers will
be focused to improve the performance level of the employees. Similarly it is important to helps
them to keep hold of the knowledge of the motivated employees for a longer period. An
organization can only understand the need for an effective culture. The motivated and satisfied
employees turn out to be more loyal towards the firm and by no means leave the firm in times of
emergency. These motivational theories need to be applied in an effective way in order to attain
effectiveness. This will help in meeting the operational effectiveness, helping in attaining
specialty amongst the employees and still assist them in getting the key ability required for
delivering improved services to the company (Galegher, Kraut and Egido, 2014).
Task 4
4.1 Nature of groups and group behaviour
Capco believes in recognizing those employees who are making efforts in organizing
effectiveness. In an effective business organization this is important to understand the various
business factors. These factors allow in organizing a sustainable business culture. This is
necessary for managing the organization in a well-defined way. This is important to manage the
organizational culture and developing it in a well-defined way. This is necessary for managing
the organization in order to gain competency (Nelson and Quick, 2013). The business is
organized in different layers with a motive of laying down the authority by creating
responsibilities. Decisions are made by the people at the top level and are passed down to
subordinate. The communication in such an organizational structure is slow. The process of
group development supports the company in matching up with the expectations of the
employees. The organization is helping in managing the tasks in an appropriate way by
allocating the necessary results in order to manage the situation in a better way. This help in
coordinating the business activities in the best possible way. These teams are well-knitted team
working as per the directions given by management.

Organisations & Behaviour 15
4.2 Factors promoting development of effective teamwork
Different factors promoting a business organization is the implication of effective functions. The
purpose to gain effectiveness is through implementation of growth plan in order to define
consistent planning and productivity. This is majorly to develop an effective plan and to deal
with the contingencies. One of the major factors important for an organization to gain
competitiveness is through an effective framework. Continuous motivation is important in an
organization for making an organized cultural impact. This is important in an organization to
deal with multiple issues (Shockley-Zalabak, 2014.). One of the main activities followed by the
company is to carry work in groups. These groups help in allocating the business functions in an
effective way. By Working together in a team, i am possible to gain competencies. The leaders
first of all relate it on themselves and then to the other. The Coaching Leadership is structures
where there are people develop skills for the future. This style builds permanent individual
strengths. These above mentioned styles are provisional in natureThe creatively carried business
actives are important for the future of the company. This will keep the team in an effective way.
This will help in ensuring that all ideas are considered and no ideas are blocked. ‘Futurology’ is
used by the organization in dealing with the upcoming issues. In exacting, it helps teams to
understand the industry, the customer and the future to assess impacts on the vision and
objectives. The ideas generated are shaped to ensure they meet the criteria of being novel, useful
and commercially viable. The chosen team members are responsible for carrying out the business
activities in an effective way. This will help in allocation of resources and management in best
possible way. It is important for linking in support the necessity related to development of
organizational goals (Singh, 2010).
Team in the organisations is commonplace. These teams are working in coordination for gaining
relative results. The purpose of a workplace team is to bring together different For Capco, the
employees are considered as one of the most important asset. Under such a situation it is evident
to manage the teams in an effective way by managing the organization in an effective way. The
position of team in an organization is to manage the teams in an appropriate way. This is to
strengthen the communication among the employees. Capco has developed quality by managing
teams in a better way. This activity has a deep impact on their performance. By acknowledging
the employees, it is feasible to gain consistency. At every level of growth and development, an

Organisations & Behaviour 16
organization needs to function in the most appropriate way. An organization with a flat
organizational structure supports quick flow of information (Wilson, 2013)
4.3 Impact of technology on team functioning
Capco is a pioneer of innovative changes and development. These changes in the businss
environment are important enough to meet the requisite target. Technology is important for an
organization in order to gain competency. This helps in developing a crucial atmosphere. A
crucial business atmosphere helps in promoting a new culture. Capco helps in developing an
effective channel of communication. In order to match up with the organization capacity, it is
necessary to develop an effective business atmosphere. The company understand the purpose of
gaining long-term sustainability and the objectives. In order to deal with miscellaneous issues
Capco believes in fostering a healthy atmosphere. For gaining confidence in the organization, the
employees are performing well enough in order to deal with the issues. For the company it is
important to let employees communicate with each other. Moreover a team with better
information regarding technology is capable of imbibing changes. These changes are important
to meet the challenges taking place in the organization internally. An effective organization
structure focuses on maintaining growth prospect and in gaining results. This type of business
environment allows employees in meeting the target in an easy way. A well-defined business
organization is able to organize effectiveness in organization. It is only possible if the
organization is defining the organizational role and purpose in a definite form. This will help the
organization in dealing with multiple issues. This is a proven fact that the organization can do
considerably well if the employees are satisfied. Technology helps in managing the large sized
business organization. At time when it is difficult to organize the large size of organization, It is
important to definitely form an entrepreneurial opportunities for the employees. In this way the
employees can gain sustainable result. Capco understand the need of technology in an
organizational culture. This allows the employs to foster well-being. Employees feel motivated
and work hard. It helps in personal gaining sustainability at work (Armstrong. and Taylor, 2014).
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