Online Booking Solution for Car Rental: Project Charter & Plan

This document presents a comprehensive project charter and plan for developing an online booking solution for a medium-sized car rental company aiming to expand its services. The project scope encompasses initiation, planning, design, development, implementation, testing, change management, quality assurance, communication, and risk management. Key objectives include enabling customers to book and track vehicles online, providing company resources to manage bookings efficiently, facilitating vehicle availability checks, and enabling online payments. The plan includes information gathering activities like interviews, domain analysis, observations, and group discussions to define project requirements. The detailed project plan covers the work breakdown structure, project schedule, budget, roles and responsibilities, risk management, quality management, communication plan, disaster recovery plan, and maintenance/support plan. The document also includes sign-off forms and references, providing a thorough framework for the successful execution of the online booking solution project.

Online Booking Solution
Project Charter & Plan

Online Booking Solution
Table of Contents
Introduction...........................................................................................................................................2
Project Charter.......................................................................................................................................2
Project Background...........................................................................................................................2
Project Scope.....................................................................................................................................2
Project Objectives..............................................................................................................................2
Business Problem/Opportunity..........................................................................................................3
Charter Sign-Off................................................................................................................................3
Information Gathering Activities...........................................................................................................3
Interviews..........................................................................................................................................3
Domain Analysis...............................................................................................................................3
Observations......................................................................................................................................4
Group Discussions.............................................................................................................................4
Detailed Project Plan.............................................................................................................................4
Work Breakdown Structure...............................................................................................................4
Project Schedule................................................................................................................................5
Project Budget...................................................................................................................................6
Project Roles & Responsibilities...........................................................................................................7
Risk Management Plan..........................................................................................................................8
Quality Management...........................................................................................................................10
Quality Assurance & Control..........................................................................................................10
Communication Plan & Procedures.....................................................................................................11
Disaster Recovery Plan........................................................................................................................14
Maintenance/Support Plan...................................................................................................................15
Sign-off Form......................................................................................................................................15
References...........................................................................................................................................16
References...........................................................................................................................................16

Online Booking Solution
Introduction
Project management is one of the necessary disciplines that are required to be followed and
implemented in the projects for project success. There are various deliverables that a project
team needs to provide as a part of the project management process. Project charter and
project plan are the two deliverables that are provided in the initiation and planning phases
and set up the base of the project. The charter and project plan for an online booking solution
for a car rental company are included in the report.
Project Charter
Project Background
The project is being developed for a medium sized car rental company. The company
provides its customers with the car and truck rental services and operates in three different
locations. The company currently has a total of 35 vehicles available for rent. The
organization is looking to expand in the other locations and there will be an online booking
solution needed with the expansion of the business.
Project Scope
The project scope will cover the following activities for the online booking solution:
 Initiation and planning activities for the online booking solution covering feasibility
estimation, estimations, and planning of the project areas.
 Design, development, and implementation of the online solution (Atkin, 2012).
 Testing and change management of the solution.
 Quality, communication, and risk planning & management for the solution.
 Deployment of the system and conduction of the closure processes and activities.
Project Objectives
 To provide the customers with the ability to book and track their vehicles using the
online medium.
 To provide the company resources with the ability to keep a track of and manage the
bookings.
 To allow the customers to check the availability of the vehicles for offering them the
ease of service and operations.

Online Booking Solution
 To allow the customers to make payments for the bookings for enhanced customer
engagement and satisfaction.
Business Problem/Opportunity
The medium sized car rental company is looking to expand in the other locations and there
will be an online booking solution needed with the expansion of the business. The absence of
the online solution will lead to difficulty in manage the bookings and the customer
engagement levels may also come down. However, the implementation of the online solution
will allow the company to enhance its customer engagement levels and gain competitive
advantage in the market (Ahmad, 2012).
Charter Sign-Off
Date of Submission Date
Submitted By Project Manager Name
Submitted To Name of the Stakeholder
Signature of the Stakeholder Signature
Comments by the Stakeholder Comments on the project charter submitted
List of Changes to be Made Details and names of changes to be made to the charter
Sign-off/Approval Status Status of the approval of the charter
Plan of Action Follow-up actions
Information Gathering Activities
Interviews
The technique will involve the identification of the stakeholders and candidates to be
interviewed for the online booking solution. The interview questions will then be prepared in
a formal document for each of the candidate or stakeholder group. The conduction of the
interviews will be done in which the candidates will be asked the questions and their response
will be recorded through automated recoding tools. The analysis of the response provided by
the stakeholders will be made.

Online Booking Solution
Domain Analysis
The online booking solution is being developed for a medium sized car rental company.
There are similar organizations in this domain that are already using such applications in their
architecture. The domain analysis will be done to determine the requirements of the project
and the requirements that shall be included for enhanced customer experience.
Observations
The current activities and processes carried out in the car rental company will be observed.
The flow of operations will be made clear which will allow the identification of project
requirements and definition of project scope easier. There are several issues present in the
current flow and these issues will be identified to determine the dependencies and
relationships between the different modules of the online solution.
Group Discussions
The different groups will be invited to participate in the group discussion activities. In this
method, the ideas and expectations of every stakeholder group will come forward and the
system requirements will be defined accordingly.
Detailed Project Plan
Work Breakdown Structure
The work breakdown structure for online booking solution has been illustrated below. It
shows the project activities that will be involved in the project.

Online Booking Solution
Project Schedule
The schedule for online booking solution has been illustrated below. It shows the project
activities that will be involved in the project along with the duration, start date, finish date,
and resource assigned to each of these activities (Dalcher, 2015).
Online Booking
Solution
Project Initiation
Feasibility Analysis
- Technical
Features and
Aspects
Feasibility Analysis
- Operational
Features and
Aspects
Feasibility Analysis
- Financial Features
and Aspects
Chartering
Processes
Submission of the
Results
Milestone 1:
Project Charter
Document
Requirements
Analysis & Project
Planning
Information
collection and
analysis
Project
requirements
analysis
Identification of the
scope
Estimations
Management &
Planning of
communications
and risks
Allocation of Roles
& Responsibilities
Milestone 2:
Project Plan
Project Execution
Designing activities
Source code
creation
Unit test cases
creation and
execution
Database
connections and
syncing
Network
connectivity
Integration
processes
Milestone 3:
System Design &
Source Code
Project Control
Test case creation
and execution
Management and
planning of the
changes
Review and audits
Submission of the
Results
Milestone 4: Defect
Report, Review
Report
Closure Phase
User trainings
Documentation
activities
Sign offs and
acceptance
Lessons acquired
Submission of the
closure report
Milestone 5:
Closure Report

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Project Budget

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Project Roles & Responsibilities
Resource Name Responsibilities
Project Manager
The resource will head the project and will be responsible
for planning the project and all of its areas. The delivery of
the project deliverables will be on the project manager along
with the conduction of project control and closure activities.
System Developer
The online booking solution will be developed by the
resource and the resolution of the bugs will be handled by
the resource.
Technical Head The technical feasibility analysis and technical consultancy
will be provided by the resource in the project.
Implementation Engineer The implementation of the online booking solution on the
servers will be the responsibility of the resource.
Business Analyst The analysis of the project information to define the project
requirements will be the responsibility of the resource.
Technical Analyst
The technical feasibility analysis and technical management
along with security analysis will be the responsibility of the
resource
Finance Officer
The resource will have the responsibility of managing the
project funds and conduction of cost-benefit analysis of the
project.
UI/UX Design Expert
The designing of the project will be done by the resource and
the responsibility of creating user-friendly design will also
come under the resource responsibilities.
System Tester The testing of the online booking solution will be done by
the resource.
Technical Writer The documentation of the online booking solution will be the
responsibility of the resource.
Trainer The training of the end-users will be carried out by the
resource.

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Risk Management Plan
Name Description Probability
(01. To 1)
Impact (1 to
10)
Score Treatment
Malware
Attacks
The information of the
online booking solution
and its properties as
confidentiality,
privacy, and security
will be put at stake due
to the attack of
malicious codes.
0.7 7 4.9 This risk to the online
booking solution shall
be treated with
mitigation and
avoidance strategies
with the use of logical,
administrative, and
technical security
controls.
Denial of
Service Attacks
The information of the
online booking solution
and its properties as
availability and privacy
will be put at stake due
to the flooding of the
network channels.
0.4 8 3.2 This risk to the online
booking solution shall
be treated with
mitigation and
avoidance strategies
with the use of logical,
administrative, and
technical security
controls.
Eavesdropping
& Man in the
Middle attacks
The information of the
online booking solution
and its properties as
confidentiality,
privacy, and security
will be put at stake due
to the unauthorized
access and monitoring
of the networks.
0.5 8 4 This risk to the online
booking solution shall
be treated with
mitigation and
avoidance strategies
with the use of logical,
administrative, and
technical security
controls.

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Data breaches
and leakage
The information of the
online booking solution
and its properties as
confidentiality,
privacy, and security
will be put at stake due
to the unauthorized
access of the
information sets.
0.7 9 6.3 This risk to the online
booking solution shall
be treated with
mitigation and
avoidance strategies
with the use of logical,
administrative, and
technical security
controls.
Data
Manipulation
Issues
The information of the
online booking solution
and its properties as
integrity, privacy, and
security will be put at
stake due to the attacks
by malevolent entities
0.6 9 5.4 This risk to the online
booking solution shall
be treated with
mitigation and
avoidance strategies
with the use of logical,
administrative, and
technical security
controls.
Schedule/Budget
Overrun
The changes in the
project, technical
errors, operational
issues, increased re-
work etc. may lead to
gaps in estimated and
actual values of cost or
schedule.
0.4 8 3.2 This risk to the online
booking solution shall
be treated with
avoidance strategies
using Earned Value
Analysis, reviews, and
audits.
Technical Faults The technical tools
may turn faulty
0.5 5 2.5 This risk to the online
booking solution shall
be treated with
avoidance strategies
using technical reviews.
Ethical issues There may be issues
reported of non-
compliance or violation
0.2 10 2 This risk to the online
booking solution shall
be treated with

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of ethical policies and
standards.
avoidance strategies
using reviews and
audits.
Quality issues There may be issues
reported of non-
compliance or violation
of quality policies and
standards.
0.2 10 2 This risk to the online
booking solution shall
be treated with
avoidance strategies
using reviews and
audits (Ward and
Chapman, 2003).
Legal issues There may be issues
reported of non-
compliance or violation
of legal policies and
standards.
0.2 10 2 This risk to the online
booking solution shall
be treated with
avoidance strategies
using reviews and
audits.
Quality Management
The project quality shall be maintained using ISO 9000, Six Sigma, and Total Quality
Management as the quality standards.
Quality Assurance & Control
There will be testing processes and activities conducted to determine the project quality.
Testing Activity Description
System Testing The functionality of the online booking solution will be
validated and verified as per the requirements. The bugs and
defects detected during the testing process will be logged
under the category of system defects.
Integration Testing The integration of the different modules of the online booking
solution will be tested and verified in the process. The bugs
and defects detected during the testing process will be logged
under the category of integration defects (Boehm and Ulmer,
2008).

Online Booking Solution
Regression Testing The changes made to the defects reported will be tested to
understand their implications on the other modules. The bugs
and defects detected during the testing process will be logged
under the category of regression defects.
Security Testing The security status and scenarios will be tested to make sure
that the online booking solution is protected from the security
threats and attacks. The bugs and defects detected during the
testing process will be logged under the category of security
defects.
Performance Testing Response time, throughput time, and system response will be
validated in this process. The bugs and defects detected during
the testing process will be logged under the category of
performance defects (Menze, 2013).
Usability
Testing/Acceptance Testing
The end-users will validate and verify the system
functionalities and will provide their response and feedback on
the user-experience parameters. The bugs and defects detected
during the testing process will be logged under the category of
usability defects.
Communication Plan & Procedures
Communication
Type
Description Frequency Format Participants Deliverable Owner
Status Reports The report
will include
the
mathematical
and graphical
representation
of the project
status in terms
of the
activities
completed and
Daily PDF File Project
Team
Members
Status
Report
Project
Manager

Online Booking Solution
pending. The
major issues
will also be
highlighted in
the report
along with the
contribution
level of each
team member.
Status Reports The report
will include
the
mathematical
and graphical
representation
of the project
status in terms
of the
activities
completed and
pending. The
major issues
will also be
highlighted in
the report
along with the
contribution
level of each
team member
(Boesso and
Kumar, 2016).
Weekly PDF File Internal and
External
Stakeholder
s of the
Project
Status
Report
Project
Manager
Team Meeting The meeting
will be
conducted
Daily In the meeting
room, minutes of
meeting to be
Project
Team
Minutes of
Meeting
Project
Manager

Online Booking Solution
internally
among the
project team
to discuss the
project status
and plan the
pending
activities
shared in PDF
format
Members
Stakeholder
Meeting
The meeting
will be
conducted
externally
among the
project
stakeholders
to discuss the
project status
and plan the
pending
activities
Weekly Teleconferencing
medium, minutes
of meeting to be
shared in PDF
format
Internal and
External
Stakeholder
s of the
Project
Minutes of
Meeting
Project
Manager
Defect Report The report
will list out
the defects in
the online
booking
solution along
with the
summary and
status of the
defects
Weekly PDF Format Internal and
External
Stakeholder
s of the
Project
Defect
Report
Project
Manager
Review report The report
will include
the review
status and
Weekly PDF Format Internal and
External
Stakeholder
s of the
Review
report
Project
Manager

Online Booking Solution
reports for the
project
including the
review
comments and
feedback.
Project
Completion
report
The final
completion
report will
include the
details of all
the project
activities,
performance
measurement,
and project
details
(Schneider
and Hadani,
2014).
At the end
of the
project
PDF Format Internal and
External
Stakeholder
s of the
Project
Completion
report
Project
Manager
Disaster Recovery Plan
There may security risks and incidents that may come up during the project timeline. Disaster
recovery plan will be needed to make sure that the project information is protected under all
the circumstances.
The backup for the data sets will be recorded using automated tools and procedures so that
the data is not lost at any instance.
There will be an incident recording process included and incident reports will also be
generated on a weekly basis.
The incident report will include the details of the incident, such as incident type, date of the
incident, incident summary, entities and modules impacted by the incident, resolution
timeframe for the incident, resources involved, and owner of the incident.

Online Booking Solution
There may also be natural disasters and events that may take place in the project and these
will be required to be managed and handled. These will not be avoided and the mitigation
measures, such as resistance of the building to earthquakes and floods, fire safety measures,
etc. shall be deployed for the building comprising of the data servers and web servers of the
online booking solution.
Maintenance/Support Plan
There will maintenance and support activities carried out in the project and the maintenance
work will be done in response to the incidents reported. The incident report will include the
details of the incident, such as incident type, date of the incident, incident summary, entities
and modules impacted by the incident, resolution timeframe for the incident, resources
involved, and owner of the incident.
The maintenance plan will include the schedule of the updates to be done on the project along
with the details of the patches. The roles and responsibility of tracking and monitoring the
updates will be on the Project Manager. The resource will head the project and will be
responsible for planning the project and all of its areas including maintenance and support
activities. There will also be support staff engaged post project deployment to carry out the
maintenance activities. The delivery of the project deliverables will be on the project manager
along with the conduction of project control and closure activities (Bengtson, Havila and
Åberg, 2018).
Sign-off Form
Date of Submission Date
Submitted By Project Manager Name
Submitted To Name of the Stakeholder
Signature of the Stakeholder Signature
Comments by the Stakeholder Comments on the project plan submitted
List of Changes to be Made Details and names of changes to be made to the plan
Sign-off/Approval Status Status of the approval of the plan
Plan of Action Follow-up actions

Online Booking Solution
References
References
Ahmad, T. (2012). A Review of cost Management Techniques in Planning Phase of
Construction Projects. Global Journal For Research Analysis, 2(1), pp.76-78.
Atkin, B. (2012). Planning Major Projects. Construction Management and Economics, 30(8),
pp.708-710.
Bengtson, A., Havila, V. and Ã…berg, S. (2018). Beyond Project Closure: Why Some
Business Relationships Recur in Subsequent Projects. Project Management Journal, 49(2),
pp.89-104.
Boehm, T. and Ulmer, J. (2008). Product Liability: Beyond Loss Control–An Argument for
Quality Assurance. Quality Management Journal, 15(2), pp.7-19.
Boesso, G. and Kumar, K. (2016). Examining the association between stakeholder culture,
stakeholder salience and stakeholder engagement activities. Management Decision, 54(4),
pp.815-831.
Dalcher, D. (2015). Going Beyond The Waterfall: Managing Scope Effectively Across the
Project Life Cycle. Project Management Journal, 46(1), pp.e2-e2.
Menze, S. (2013). Projekt-Controlling mit Earned Value und Earned Schedule. Controlling &
Management Review, 57(3), pp.68-76.
Schneider, M. and Hadani, M. (2014). Stakeholder Management and Corporate Political
Activity: A Model of Strategic Stakeholder Management. Academy of Management
Proceedings, 2014(1), p.12289.
Ward, S. and Chapman, C. (2003). Transforming project risk management into project
uncertainty management. International Journal of Project Management, 21(2), pp.97-105.