Supercar Car Wash Café Project Charter: Facility Expansion 2019

This document presents a project charter for establishing a café at the Supercar Car Wash facility, aiming to enhance customer satisfaction and generate additional revenue. The charter details the project's scope, which includes constructing new premises and furnishing the café, while excluding staff training and immediate business expansion. The business case highlights the benefits of providing customers with a comfortable waiting area, potentially increasing customer loyalty and revenue streams. Key milestones, potential risks, resource allocation, and stakeholder involvement are thoroughly analyzed. The charter also outlines team operating principles, emphasizing effective communication, schedule adherence, and mutual respect. Lessons learned from the project are documented to inform future endeavors. The document concludes with signatures of stakeholders, signifying their commitment to the project's success. Desklib provides a platform to access this and similar documents for students' academic needs.

Supercar Car Washing Facility
Project Charter
Setting Up of Café
Name of the Student: Prempratap Singh Dandiwal
Student ID: 23033306

Letter to Sponsor
Patrick Miller
74 St. Patrick Road,
Mernda 3478
Victoria
Dear Sir/Ma’am
Request for Sponsorship for our new project – Setting Up of Café at Supercar Car Wash
Facility
We would like to inform you that the Supercars Car Wash Facility is looking to set up a Café
at the facility that would be helpful in increasing the customer satisfaction towards the
organization. The project is to be completed by the end of August 2019.
The system would be helpful in increasing the overall customer satisfaction towards the
organization and also would provide the organization with the facility to increase their
revenue to great extent.
The project would help the customers in spending their time fruitfully while they are required
to wait for their service to get done with. The project would require around 23000 AUD and
would be completed within 6 months. Hence, we your like to request you for providing us
with the required financial support for the commencement of the project.
Thank you for your kind consideration regarding this matter.
Yours Sincerely,
Prempratap Singh Dandiwal
Project Manager
Supercar Car wash Facility
1

Table of Contents
Letter to Sponsor........................................................................................................................1
Introduction................................................................................................................................3
Project Charter...........................................................................................................................3
Scope Overview.....................................................................................................................3
Business Case.........................................................................................................................4
Project Milestone...................................................................................................................4
Risk, Assumptions and Constraints........................................................................................5
Resources...............................................................................................................................7
Stakeholders...........................................................................................................................8
Team Operating Principles.....................................................................................................9
Lessons Learned.....................................................................................................................9
Signatures and Commitment................................................................................................11
Reference List..........................................................................................................................12
Appendix..................................................................................................................................13
Background..........................................................................................................................13
2

Introduction
The report is associated with the description of a project that involves the setting up of
a café at the car wash. The report consists of the discussions about the project charter. The
main element of the business would be discussed in the report. The milestones and the
success criteria for the projects are also discussed here. The risks, assumptions and
constraints, resources and the stakeholders and the lessons learned from the project are also
included in the report.
Project Charter
Scope Overview
The scope of this project is to accommodate a café in the car wash. The project would
be able to provide the clients who come to the car wash an efficient scope of spending quality
time in the café. This would increase the satisfaction of the customers towards the car wash
company. However, the organization would be making sure that the customers would only be
allowed to avail the services of the café only when they are availing the car wash services.
The main point of focus for the organization would be the car wash services and not the café.
Hence the project would be secondary focus and making the project a primary focus is out of
scope.
In scope:
 The construction of the new premises for the café
 Feasibility study of the project
 Furnishing of the café
 Appointment of new coffee makers
3

Out of Scope:
 Training of the staffs
 Immediate expansion of the business
Business Case
The Supercar Car Wash Facility is looking to implement a café in their car wash
facility. The clients if the organization would be able to spend valuable time in the café while
they would be required to wait for their car wash services to be completed (Kloppenborg
2015, p.87-88). This would provide the organization to avail some extra financial benefits and
also increase the chances of improving the customer satisfaction towards the organization.
Project Milestone
This section is used for the discussions of the estimated schedule of the project. The
table provide below would be helpful in providing an efficient insight to the progress of the
project and also help in keeping track of the status of the project (Kloppenborg 2015, p.87-88).
Milestone Estimated
Completion
Stakeholder Judge Acceptance Criteria
Project Charter
approved
20/03/2019 Owner Discussions would
take place in
between the owners
and the managing
committee.
Final Design 07/05/2019 Project Manager The qualification are
to meet the best
quality.
4

Raw materials and
Ingredients Selection
10/05/2019 Operational
Manager
The engineers and
the interior
designers.
Installation and
Furnishing
12/05/2019 The interior
Designer and the
construction
engineer associated
with the project.
Fully functional
coffee vending
machines.
Testing and Sign-off 26/05/2019 The Interior
Designer and the
construction
engineer associated
with the project.
Sign-off after test
Related Documents 12/06/2019 Owner and the
managing committee
The engineers and
the interior
designers.
Project close
estimation
3/08/2019 Project Manager Managing
committee
Risk, Assumptions and Constraints
The major risks involved with the project are to be identified in this section of the
report and the other risks such as the risks that are involved with the cost and time of the
projects (Kloppenborg 2015, p.94-95). There are other aspects of the projects as well such as
5

the usefulness of the project deliverables. The risks identified in the systems are described in
the table provided below:
Risk Description Risk Rating
(H/M/L) Risk Owner Response Plan
Equipment Failure (Coffee Vending
Machines) M Technical Lead
( Kelly Brook)
1) Identification
of the problems
encountered
2) Replacement
of the parts if
required
Data theft or loss H
Project Manager and
Technical Staff
(Prempratap Singh
Dandiwal
, Kevin Owens)
Development of
a data storage
system in the
future
Higher cost of Implementation M Accountant (Diana
Parker)
Identification of
the possible
circumstances
for the
reduction of the
costs for the
development.
Lack of resources H
Project Manager
(Prempratap Singh
Dandiwal)
Get external
resources to fill
the need
Inexperienced workers M Technical Staff
(Kevin Owens)
1) Hire people
with required
experience
2) Designing of
a strict hiring
process.
6

In spite of identification of a number of risk further risks have also been identified for
the project which is to be constructed for the development of the café in the car wash facility.
The project team and the project manager would be equally responsible for the mitigation of
the risks which are identified for the system.
 Compatibility of the coffee vending machines with the other furnished products
 Placement of the required instruments in the area
 Missing out on the requirements of the project.
Resources
The resource section is concerned with the estimated value of the project budget and
time line. Also the requirements of the human resources and supplies can be considered in
this section (Kloppenborg 2015, p.97). The total cost required for acquiring the products and
the equipment required for the project and total area required for the implementation of
project are also to be taken into account in this section of the report. The table provided
below is helpful in the estimation of the resources which are required in the project:
Resource Needed Estimate
People Equipment Money
Coffee suppliers
5x Coffee Vending
Machines
= AUD 3000 x 5
Ingredients Supplier Ingredients =AUD 2500 x 1
5 x Card swiping machines = AUD 850 x 5
Full Time Equivalent = 4.0 Total Equipment = 11 Total Cost = AUD
7

(FTE) 21,750
The estimations made above are done on a half yearly basis and the resources would
alter a certain point of time.
Stakeholders
The stakeholder’s analysis is done for the identification of the stakeholders who
would be associated with the systems and would be affected by the implementation of the
project (Kloppenborg 2015, p. 129). The table described below would be providing the details
of the stakeholders who are associated with the project:
Stakeholder Position Interest
P
r
i
o
r
i
t
y
Patrick Miller Owner
Overall project success K
e
y
Overall resources needed
Prempratap Singh
Dandiwal Project Manager
Overall cost K
e
yOverall project success
Dean Jones Construction Engineer Development and
construction of the premises
K
e
y
Nick Jonas Interior Designer Designing of the interiors of
the café
K
e
y
Diana Parker Accountant Managing the finances for K
8

the project
e
y
Prempratap Singh Dandiwal Team Lead
Overall project success K
e
y
Project Team Co-ordination
Henry Cavil, Stuart Broad Management committee
Overall project success K
e
yManagement of concerned
areas of the project.
Team Operating Principles
The section is involved with the discussions regarding the principles that are used
during the project. The principles are responsible for the establishment of the factors on how
the meetings for the project would be conducted and the process of treating other team
members with respect (Kloppenborg 2015, p.97-98). The list of principles which are to be
followed for the project are described below:
Efficient Communication Plan: The project team are required to develop an excellent
project communication plan so that there is honesty in the perspective of each and every
person.
Maintaining Project Schedule: The people should be able to maintain the schedule of the
schedule of the project and complete the assigned tasks within the said time. This would
make sure that no lag in the procedures of the project take place and the predecessors would
also not suffer from scope creep.
Respect among the team members: The project team should be having a level of respect
among each other and they should be able to treat each other with respect. The respect should
9

be flowing from top to bottom level and vice versa. This can also improve the communication
among the team members to a great extent.
Scope for learning and Improvements: The project should also provide a scope of learning
and upgrading the project. The project team members should be able to learn from the project
and also from the mistakes that were committed during the project so that this type of faults
can be avoided in the future and the members would be gaining experience in the project
management concepts and share their experience with their juniors in the future.
Lessons Learned
Any type of successful project always possesses the features of having people who
participate in the project who are skilful and have strengths in various type of fields. Hence, it
is required that the project team consists of people who would able to work forward with the
team in order to achieve the required outcomes from the projects (Kloppenborg 2015, p.98).
The lessons learned from this project that would be passed on to the future projects are
identified and listed below:
 Participation in the project team meetings
 Maintenance of an efficient project monitoring system.
 Maintaining a proper project scope.
10

Signatures and Commitment
This section has been used for the authorizations of the approval made for the project
by the project sponsor and also would be helpful in denoting the commitments made by the
project team and the project manager.
Stakeholder Position Signature
Patrick Miller Owner
Prempratap Singh
Dandiwal Project Manager
Dean Jones Construction Engineer
Nick Jonas Interior Designer
Diana Parker Accountant
Prempratap Singh
Dandiwal Team Lead
Henry Cavil, Stuart
Broad Management committee
11

Reference List
Kloppenborg, T.J. 2015, “Contemporary Project Management”, Cengage Learning, ed 3, pp.
90 – 121
12

Appendix
Background
The Supercar Car Wash is medium sized business and they are looking to make an
expansion in their business procedures and hence they are looking to implement a medium
sized café within the car wash facility. This would help them in experiencing business of
other forms as well. They would also be able expand the café in future if possible. However,
the current project would improve the overall aspect of the car wash facility and the main
focus would not only be put on the café.
13