CHCCCS007: CARE Australia Community Service Program Analysis Report

This report provides a comprehensive overview of CARE Australia's community service initiatives. It begins by outlining the organization's mission to combat poverty and empower girls and women. The report delves into consumer engagement strategies, detailing the five-step approach used to assess service needs. It further examines effective consumer participation, program planning and development, including funding models and opportunities for collaboration. The report also covers program implementation, monitoring, and evaluation processes, including risk management, compliance, and feedback mechanisms. The analysis highlights CARE Australia's commitment to accountability, transparency, and continuous improvement in its efforts to alleviate poverty and promote equal rights.

CARE
AUSTRALIA
COMMUNITY SERVICE

ABOUT THE ORGANIZATION
 It is the international aid organization working through out the
globe for defeating poverty and saving life.
 It is not for profit, secular and humanitarian aid organization
that assist the efforts related to disaster and also addresses the
causes related to the global poverty in the developing countries.
 It initiates in caring to empower girls and women so that they
do not bear the brunt of poverty.
 The organization support girls and women to have same
opportunities as boys and men
 The organization care for a lifetime of learning.

CONSUMER ENGAGEMENT
 For the engagement in the analysis of the service needs, the
consumers are approached with the below 5 steps.
Preparation and planning Understanding and identifying the objectives and aim that needs to
be explored and the effect over the stakeholders. Identification of the
risk and the benefits. Identification of the internal and external
stakeholders like the community, organizations, consumer and more.
Design Identification of the communication strategies, expectations, agenda,
methods and tools
Engagement and Report Identification of the level of engagement , the feedback mechanism
and the objectives through the plan with stakeholders
Implementation Identification of budget, time and the milestone in accordance with
the pan of engagement and lessons for learning
Evaluation Evaluation and assessment against the outcomes of engagement

EFFECTIVE CONSUMER
PARTICIPATION
 The supports that are needed for effective participation of the consumer
includes
1. Planning of services
2. Improvement of the care for the patient through the cancer pathways
3. Information and education
4. Evaluation and service management
5. Participation in the cycle of research
6. Development and policy planning
7. Setting the priority
 Requirements and needs of specific and diverse service user groups and
individuals includes
Co-operation, health care individuals and proper aids for finance and
homelessness summing up for the need for equal rights

PROGRAM PLANNING AND
DEVELOPMENT
 Program design and resourcing - This includes the following
steps which can be analysed as follows.

ACCOUNTABILITY AND
GOVERNANCE
The accountability and the
governance of the organization
includes the intersection of the
leadership, management and
accountability towards the
formation of good governance.

FUNDING FRAMEWORK, INCLUDING NOT-
FOR-PROFIT, GOVERNMENT FUNDING
 Program funding for the non governmental
organization includes several step models.
This step includes
1. Presentation of the project works and the
study done by the organization
2. Evaluation of the current standard of work
done by the organization towards the
targeted community
3. Effectiveness of the goals and the mission
of the organization towards the care
facilities
4. Showcasing the works to the government
of the country to collect aid
5. Further foreign aid from the developed
countries for the targeted community

OPPORTUNITIES FOR COLLABORATION AND
SERVICE PARTNERSHIPS
 Having a common Objective
 Different, varied but complementary goals and skills
 Several levels of the organization works together
 Shared efforts of the rate of advocacy
 Specific focus over the gender since the organization centers over women
and children poverty
 Recognition of the intangibles of the service partnerships

PROGRAM IMPLEMENTATION
AND MONITORING Implementation systems and procedures–
This includes some of the most essential steps. These are the planning and
the identification of the challenges faced by the community, design or the
formation of plan, development of new and innovative strategies for the
targeted population in need, testing the project, deployment and ongoing
provision of support.
 Identifying the key staff involved and their responsibilities –
1. Field staff and consultants – responsible for collection of data and
listening to the clients needs
2. Publication Assistant- responsible for digital media promotion of the
organization
3. Fund collection assistant - responsible for collection of aid
4. Administrative Officer – Management of equity at the workplace and
ensuring that clients gets their desired things.

PROGRAM AND
MONITORING
 Risk, regulatory and sustainability considerations –
The above factors are essential to the organization. The main elements of these factors
include the following –
1. Corporate accountability
2. Transparency
3. Integrity
4. Stewardship
 Standards, codes and legislation compliance -
1. CareAustralia follows the standards of the non profit organization aiming to provide the
codes of the legislation related to the right of individual towards a basic standard of
living. The organization fights for the equal right of the women and children. As per the
articles by UDHR, the organization follows that poverty can only be eliminated in case
equality of right is enjoyed by all.

PROGRAM MONITORING
AND EVALUATION
 Feedback and complaints procedures –
1. Listening to the complaints
2. Recording the details
3. Gathering all the facts
4. Discussing with the clients regrading how to fix the issue
5. Acting quickly
6. Following up with the client
 Evaluation and continuous improvement processes -
1. Poverty can only be combatted when each and every individual within the society
have equal access to their basic rights.
2. According to statements by UN, Care Australia aims to eliminate discrimination and
other violations related to human rights against women and children by ensuring all
the people in the country gets equal access to right and are not suffering from
poverty or homelessness.

REFERENCES
CARE Australia. (2019). Transparency and Accountability - CARE
Australia. [online] Available at: https://www.care.org.au/who-we-
are/transparency-and-accountability/ [Accessed 1 Sep. 2019].
Thomas, E., McGarty, C. and Mavor, K., 2010. Social psychology
of Making Poverty History: Motivating anti-poverty action in
Australia. Australian Psychologist, 45(1), pp.4-15.
Wyn, J., 1994. Young women and sexually transmitted diseases:
the issues for public health. Australian journal of public
health, 18(1), pp.32-39.

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