This internship report provides a comprehensive analysis of human resource management (HRM) practices at Care Direct, a healthcare recruitment service. The report begins by establishing the importance of HRM in today's competitive business environment, emphasizing the shift from viewing employees as mere costs to recognizing them as valuable assets. It then delves into the staffing framework of HRM, outlining key elements such as recruitment and selection, orientation, staff development, performance appraisal, separation, and supervision. The report thoroughly examines the concepts of recruitment and selection, highlighting their crucial role in organizational effectiveness and competitiveness. A detailed analysis of Care Direct's HRM process follows, including its human resource planning, job analysis, job description, and job specification methods. The report then focuses on Care Direct's recruitment and selection strategies, categorizing them into internal (job posting, promotional transfers, employee referrals, and database) and external (media sources, employment agencies, and medical graduates) approaches. The selection process at Care Direct is also detailed, covering testing, information gathering, and interviewing techniques. Finally, the report concludes by summarizing the findings and emphasizing the importance of effective HRM practices in achieving business objectives and fostering strong client relationships.