Level 3 Data Skills Assignment: Care Home Complaints Analysis Report

This report analyzes data related to complaints received by three care homes. The analysis identifies key trends and patterns in the data, revealing shifts towards negative feedback regarding facilities like room temperature and activities. The report compares complaint data with resident data, highlighting discrepancies in volume and additional practices. It identifies best practice areas, such as competent staff and comfortable beds, while also pinpointing areas needing management action, including late meal delivery, poor quality meals and bathroom cleaning, and lack of family visits. The report also acknowledges limitations in the data, such as missing values and unspecified data volumes, which impact the analysis. The report concludes with references to relevant academic sources.

Data skills
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Table of Contents
REFERENCES..............................................................................................................................16
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Key trend and patterns in data
From data it can be analysed that there is change in its patter. It means for practices such
as family visit there were more complaints as compared to those practices which are followed in
care home. Besides that, ratio of agree and disagree was high as many participants preferred
negative option in it. thus, trend gets shifted towards negative options as compared to positive
one. In addition, now in care home there has emerged new trend that is of other facilities apart
from health care services that is room temperature, bed, activities, etc. thus, this resulted in rise
in complaints in it. so, due to it there is change in change in pattern as well. However, if these
facilities are not proper then people disagree with it.
Compare complaint data with resident data
By comparing data it is analysed that in both volume differs. This means that number of
resident in both vary to a great extent. Moreover, some additional practices are also added into
complaint data which is not included in resident one. It has resulted in bringing difference in
percentage in it.
Identify and comment best practice area and why
Theme 1 staff are competent and kind to residents
Dream lodge Sliver side Bramble lane
Strongly disagree 9 38 62
Disagree 43 58 150
Agree 120 20 340
Strongly agree 28 4 48
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Theme 2 beds are comfortable
Dream lodge Sliver side Bramble lane
Strongly disagree 12 42 65
Disagree 38 65 140
Agree 110 10 330
Strongly agree 40 3 65
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Theme 3 access to nurse and doctor is good
Dream lodge Sliver side Bramble lane
Strongly disagree 8 5 66
Disagree 31 15 145
Agree 128 78 325
Strongly agree 33 22 64
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Theme 4 meals are to good quality
Dream lodge Sliver side Bramble lane
Strongly disagree 5 45 70
Disagree 21 59 135
Agree 84 11 360
Strongly agree 90 5 65
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Theme 5 room temperature is comfortable
Dream lodge Sliver side Bramble lane
Strongly disagree 28 15 62
Disagree 72 40 138
Agree 75 54 355
Strongly agree 25 11 45
Theme 6 dementia care provided is good
Dream lodge Sliver side
Strongly disagree 12 8
Disagree 15 14
Agree 36 5
Strongly agree 32 1
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Theme 7 facilities are clean and safe
Dream lodge Sliver side Bramble lane
Strongly disagree 8 25 64
Disagree 16 62 148
Agree 40 25 360
Strongly agree 136 8 28
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Theme 8 decoration is modern
Dream lodge Sliver side Bramble lane
Strongly disagree 6 32 40
Disagree 25 34 90
Agree 95 40 250
Strongly agree 74 14 220
Theme 9 regular activities are arranged for residents
Dream lodge Sliver side Bramble lane
Strongly disagree 21 28 50
Disagree 24 66 150
Agree 78 18 380
Strongly agree 77 8 20
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From above table and chart it is evaluated that are many best practices which is followed
within care home. It is stated that staff are kind to residents and competent enough. They
interact in kind manner. Also, many agree and strongly agree that access to nurse and doctor is
easy. They are able to directly approach to them as there are no barriers in it. also, beds
provided in care homes are comfortable. It allows people to sleep well. the condition of bed is
maintained as well. it is because agreed that beds are comfortable. Moreover, another best
practice is room temperature in care home is good. Many participants agreed and strongly agreed
with it. likewise, in care home effective practice area is all facilities are clean and safe. Here, as
well many of them agreed and strongly agreed with this. The facilities remain cleaned regularly
by nurse and staff. Thus, these all are effective areas within all 3 care homes.
Identify key areas require management action
Theme 1 meals provided late
dreamlodge 75
silverside 17
bramble
lane 0
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From above it is analysed that in all 2 care homes that is dreamlodge and silverside meals are
provided late. Whereas no data is of bramble lane. Thus, management needs to take action in it
so that meals are delivered in time.
Theme 2 poor quality meals
dreamlodge 150
silverside 42
bramble lane 140
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By analyzing above table it is found that this is also area which require action to be taken.
Here, the meal provided is of poor quality. This can be identified from data as there are large
number of complaints regarding poor quality meals in 3 care homes.
Theme 3 poor quality bathroom cleaning
dreamlodge 58
silverside 17
bramble lane 160
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