Care Support System Report - [Company Name], Healthcare Services

This report provides a comprehensive overview of the Care Support System, detailing the roles and responsibilities of care workers. It explores essential aspects such as daily activities, client relationships, interpersonal issues, and reporting procedures. The report emphasizes the importance of safeguarding client privacy and dignity, managing client property, and understanding the structure of health services, including HSE and nursing homes. It further discusses infection prevention practices, risk assessment, and promoting patient independence and effective communication. The report also covers personal effectiveness, planning, personal development, and the evaluation of care worker strengths and weaknesses. Reflective experiences and a conclusion are also included, alongside a bibliography.

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Care Support
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Contents
Introduction......................................................................................................................................3
Dairies- activities, responses and skills acquired during work experience.....................................4
Relationship with clients, relatives and healthcare team.............................................................5
Interpersonal issues in care work.................................................................................................6
Indication of suitable reporting....................................................................................................7
Recording activities of daily living..............................................................................................8
Procedure for safeguarding privacy and dignity of clients..........................................................8
Assurance of caring for client’s property....................................................................................9
Structures of the health service (HSE and Nursing Home).......................................................10
Requirements of clients.............................................................................................................11
Instances of practicing infection prevention..............................................................................11
Risk assessment and safety at work...........................................................................................12
Promoting Independence, Effective Communication and listening..........................................13
Promote dignity, privacy, respect..............................................................................................14
Personal effectiveness as a care worker.........................................................................................15
Observations on the experience of receiving guidance, direction, giving and receiving feedback
.......................................................................................................................................................16
Importance of planning and meeting needs of individual client....................................................17

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Requirements for personal planning/growth and own personal development...............................18
Evaluation of own ability to plan and provide enhanced quality care...........................................19
Evaluate own strengths and weakness as a care worker................................................................20
Reflective experience.....................................................................................................................20
Conclusion.....................................................................................................................................22
Bibliography..................................................................................................................................24

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Introduction
Care worker is an individual who involves in the care processing activities and provide
healthcare services. The perspective of a care worker is to provide facilities and services out of
affection and taking responsibility of patients with no anticipation of instantaneous monetary
recompenses. Care workers are frequently focused on the responsibility to provide care for
dependents like the sick, children’s and elders. The aim is to improve the health outcomes and
provide the care in the most suitable and well-organized background.1
Contrivance for enhancing the powers and abilities of healthcare workers is important to achieve
the goals. Healthcare workers share the care and provide facilities in the best manner. Care
workers provide the vital support by also providing physical care if required and advice patients.
In short, healthcare workers supports as a family and share emotions and feelings. 2
The healthcare worker functions highly depend upon exclusive persistent, administrative or
unrestricted requirements. The preparation and planning of Healthcare worker includes
advocacy, navigation, health related services, outreach and enrollment, education and, social-
emotional support. Required skills of the care worker are to communicate, interpersonal skills,
cultural competence, valuation, preparation, professionalism, encouragement, education and
simplification. 3
1 Priorities and Objective, The Department of Health,
[website], 2013, https://www1.health.gov.au/internet/publications/publishing.nsf/Content/NPHC-Strategic-
Framework~priorities-and-objectives, (accessed 17 July 2019).
2 The Role of Health Professionals, Care Search palliative knowledge network, [website], 2019,
https://www.caresearch.com.au/caresearch/ForPatientsandFamilies/AboutPalliativeCare/
WhoProvidesPalliativeCare/TheRoleofHealthProfessionals/tabid/954/Default.aspx, (accessed 17 July 2019).
3 S. Heath, Who are Community Health Workers, How Do They Treat Patients?, [website], 2018,
https://patientengagementhit.com/news/who-are-community-health-workers-how-do-they-treat-patients,
(accessed 17 July 2019).

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Below mentioned are the major roles and responsibilities of a care worker:
 To create networks between susceptible inhabitants and healthcare organizations
 To enable healthcare and social service system navigation.
 To reduce social isolation between patient populations.
 To determine the worthiness and registering individuals into health assurance strategies.
 To ensure educational proficiency between healthcare workers helping susceptible
inhabitants. 4
The part of a care worker in the multidisciplinary healthcare lineup is to manage the case while
taking the charge of the patient, co-ordinate the procedures to be instigated indicated by multiple
medical authorities, provide adequate support during investigations; educate health instigating
proper health interferences5. Therefore, care workers have a markedly well-defined part in the
multidisciplinary lineup remnants debatable.
Dairies- activities, responses and skills acquired during work experience
Managing the daily schedule and activities are the most essential part of the healthcare system.
Healthcare workers are responsible for information regarding the patient’s medicinal situation,
management and the physician’s directions to the family supporters. 6 The skills acquired during
working as a healthcare professional is to organize the skills, manage the stress, be kind and
4 Roles of Community Health Workers, Rural Health Information Hub, [website], 2014,
https://www.ruralhealthinfo.org/toolkits/community-health-workers/1/roles, (accessed 17 July 2019).
5 A. Pertino, ‘Roles of nurses in a multidisciplinary team for prevention, diagnosis, treatment and follow-up of
osteonecrosis of jaw (ONJ)’, Annali di stomatologia, vol. 5, no. 2, 2014, p. 31.
6 Top 11 Skills for Becoming a Successful Registered Nurse, Top Registered Nurses, [website], 2018,
https://www.topregisterednurse.com/registered-nurse-skills/, (accessed 17 July 2019).

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compassionate, excellent communication skills, be dedicated and patient towards roles and
responsibilities, oriented towards details, should be alert and attentive.
Relationship with clients, relatives and healthcare team
Relationship with clients should be pleasant and helpful towards client. Generally, clients value
relational skills in care workers as extremely as methodological services and want to be cured
like a “real person”. Come across with nurses and clients are full of care, help or unsympathetic
and even injurious. Capability to interconnect evidently and with sympathy, to meet client’s
prospects is crucial to maintain the relationship with clients. As per observations, many
complaints in the healthcare system are not about clinical concerns but about experienced
impoliteness and neediness of gentle. 7
Care workers and families or relatives of the patient should develop a relationship wherein they
work together for the betterment of patient so that inadequate relationship may develop. The
nurse-family relationship should be established when families enters the care atmosphere.
Accommodating and cooperative relations needs conciliation and must consider the desires of
the family. 8 Important potentials of fruitful rapport comprises of respect, trust, warmth,
empathy, touching and sensitivity. Generally, all of these potentials is determined by the spoken
and nonverbal services of the serious repair.
Effective clinical practices involve the healthy relationship with team workers to accurately
handle the patient’s care. When healthcare professionals communicate successfully, patient’s
7The Client-nurse relationship: a helping relationship, nursekey.com, [website], 2016, https://nursekey.com/the-
client-nurse-relationship-a-helping-relationship/, (accessed 17 July 2019).
8 NT Artnian, ‘Strengthening nurse-family relationships in critical care’, AACN Advanced Critical Care, vol. 2, no. 2, p.
269.

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security is secured for several explanations like synchronization of perilous evidence, no
misapprehension of crucial evidence, clear orders over the phone and better health recovery of
patient. 9
Interpersonal issues in care work
Interpersonal encounter is a significant type of battle wherein a diversity of its terminology
occurs, like process, task, information, demonstrative and association conflicts. This type of
battle is often looking upon as an undesirable period because separate welfares are apparent to be
divergent or harmfully exaggerated. High risk healthcare often needs rigorous patient
consideration, accurate conclusion making and multidisciplinary harmonization among the
employees. Interpersonal issues are the consequences of poor announcement, unwarranted work
stress, or unsolved competing significances of task. Conclusively, disadvantages are little quality
enduring carefulness, maximum rate of medical blunder, high level of staff exhaustion, and
better straight or incidental expenditures of care.10
Healthcare specialists who comprehend all other roles and can work successfully calmly have
been reflected to deliver advanced quality care. Therefore, to attain wanted consequences in
patient care it is substantial to have decent interactive association in terms of partnership,
association, eavesdrops, and admiration of the standards or situations of each other. 11
9 M.O’ Daniel and A.H Rosenstein ‘Professional communication and team collaboration’, Patient safety and quality:
An evidence-based handbook for nurses, Rockville, 2008, p. 3.
10 J.S Jerng, S.F Huang and S.F Liang, ‘Workplace interpersonal conflicts among the healthcare workers:
Retrospective exploration from the institutional incident reporting system of a university-affiliated medical center’,
PloS one 12, vol. 12, no. 2, p. e0171696.
11 M. Shah, ‘Impact of Interpersonal conflict in health care setting on patient care; the role of nursing leadership
style on resolving the conflict’, Nurse Care Open Access J, vol. 2, 2017, no. 2, p. 00031.

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The elementary approaches to handle personal complications at effort is to admit the falling-out
is predictable, application mindfulness, distinguish the suitable control to seek sounding with
suitable individuals, always be fluent in using nonaggressive statement and take care of yourself.
12
Indication of suitable reporting
Substantiation grounded nurture practice research has presumed discriminating reputation for
nurses. Care workers have acknowledged the requirement to immoral the precise nursing actions
and conclusions on proof demonstrating that the activities are clinically suitable, cost-effective,
and consequence in optimistic conclusions for clients. The objective is to distribute high-quality
nursing care and to upraise the values and repute of the nursing line of work. 13 The recent
prominence makes every nurse’s tasks to engross more than one role sideways a range of
research involvement.
Healthcare information benefit to shrinks the mistakes, improves the procurement of vigorous
patient statistics, decrease needless costs, and recovers healthcare procedure exponentially.
14Remunerations of upholding an applicable explosion are defensive organization, syndrome
observing, wounding dejected preventable costs, investigative and homeopathic knowledge, and
improvement in enduring safety.
12 P. Venieris, Five tips for Handling Interpersonal Difficulties at work, [website], 2019,
https://societyforpsychotherapy.org/interpersonal-difficulties-work/, (accessed 17 July 2019).
13 M. Lebied, How to improve your facility management with healthcare reports, [website], 2018,
https://www.datapine.com/blog/healthcare-report-benefits-and-examples/, (accessed 17 July 2019).
14 D.F Polit and C.T Beck, Nursing Research: Generating and Assessing Evidence for Nursing Practice, Gold Coast,
2008, p. 3.

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Recording activities of daily living
The six significant happenings of daily breathing comprises of the capability to consume self-
reliantly, wear, stride or transmission from one abode to another, wash, move to the lavatory for
toileting and uphold good continence. Incapability to complete these crucial doings obliges as the
standard for the care workers to conclude long-term goals for sustained long-term care and
provision tactics. Medical inspection and analysis achieved by main care workers are critical in
purpose of patient’s capability to withstand self-governing existing. 15 A therapeutic worker’s
role in fortitude of patient’s functionality is frequently characterized as slightly, temperately or
severely weakened when they measures a patient’s superiority of life or capability to achieve
ADL. Incapability or declination to attain one or more ADLs inspires a prime care worker to
check on monotonous and scrutinize patient’s impartiality and investigate the prerequisite of
somatic rehabilitation or appointment in abetted services.
Procedure for safeguarding privacy and dignity of clients
Improving patients’ privileges and upholding their self-esteem have been confirmed as
independent of the “World Health Organization”. Valuing human privileges and conservation of
self-esteem are also denoted as moral objectives of nursing care, which ought to not fluctuate due
to the patient’s race, age, handicap, religion, sickness, political, gender or social ability. 16
The process to uphold the self-respect in hospices is to interconnect with the patient straight,
connect reverentially, ask the necessities and requirements of the patients, guard the patient’s
15 P.F Edemekong, and S.B Levy, Activities of Daily Living (ADLs), Treasure Island, Stat Pearls Publishing, p. 1.
Available from: E-book Library, (accessed 17 July 2019).
16 Y. P Lin, R. Watson and Y.F Tsai, ‘Dignity in care in the clinical setting: a narrative review’, Nursing Ethics, vol. 20,
no. 2, 2013, p. 168.

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corporeal confidentiality, and maintain the private info of the enduring, assistance of the
enduring with peculiar priming and, formation of reverent atmosphere in the hospital. When
patients are cured with reverence, it creates a superior intelligence of welfare and faith. 17
Assurance of caring for client’s property
The reviewed guidelines forbid amenities from attaining a renunciation of obligation for damage
of an occupant’s peculiar belongings. Below the studied parameter, ability must not “request or
require residents or potential residents to waive potential facility liability for losses of personal
property”. Accordingly, the guidelines also inaugurate an ability duty to “exercise reasonable
care for the protection of the resident’s property from loss or theft”. A facility cannot achieve its
responsibility to use judicious upkeep to protect the resident’s belongings in a method that
creates the belongings fundamentally unreachable to the inhabitant. 18
Possessions like belongings and investments are taken into deliberation while measuring
economic circumstances. 19
Structures of the health service (HSE and Nursing Home)
Structures of the health service are undertaken for numerous reasons which comprise control of
costs, adjustment to the histrionic variations in the distribution of health care. Structure in the
healthcare services includes chief rethinking of the use of multiple types of clinical staff,
17 Hospice views, Seven ways to maintain Patient Dignity at end of life, [website], 2017,
https://www.crossroadshospice.com/hospice-palliative-care-blog/2017/july/27/seven-ways-to-maintain-patient-
dignity-at-end-of-life/, (accessed 17 July 2019).
18 E. Carlson, L Smetanka and N. Stone, ‘Advocating for Nursing Facility Residents Under the revised federal
requirements’, Naela News Journal- Naela Journal Online, vol. 1, no. 1, 2018, p.1.
19 Nursing Home Support Scheme, Citizens information, [website], 2016,
https://www.citizensinformation.ie/en/health/health_services/health_services_for_older_people/
nursing_homes_support_scheme_1.html, (accessed 17 July 2019).

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reconfiguration of units, care teams and departments. Arrangement of the health facilities
includes:
1. Take the temperature of present health organization background. Every structure is
dissimilar and the conclusions of this chief stage will vary highly from one system to the
following, but assessing the background as a entire, of care workers within the
organization is authoritative. 20
2. Align substructure with procedures and entitle accountable leaders. While systemizing
nursing within a healthcare, substructure and guidance go hand in hand. Management
team associates should have shared view, personal competence, support and effective
communication.
3. Including all suitable spectators in the incorporation procedure. This procedure delivers
the chance for input, questions and feedbacks should be a top precedence.
Requirements of clients
Need has a comprehensive range since of the range of human involvement is quite large.
Necessity may have an undeviating result on gratification with care but the way of the
association is indistinct. For example, patients have a necessity of more and enhanced facts and
figures on some characteristic of health. If this obligation is not met, this leads to the displeasure
of facilities. As, the enhanced informed patient have a tendency to to have better prospects and
so be disgruntled with care. This situation directly encourages the quality of services. 21
20 K. Hancock, How to structure nursing within a Health System: Part I, [website], 2015,
https://consultqd.clevelandclinic.org/how-to-structure-nursing-within-a-health-system-part-i/, (accessed 17 July
2019).
21 M.A Lari, M. Tamburini and D. Gray, ‘Patient’s needs, satisfaction, and health related quality of life: towards a
comprehensive model’, Health and Quality of Life Outcomes, vol. 1, no. 1, 2004, p. 32.

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Patients who practiced an essential enhancement in superiority of life are expected to be more
contented with those who are not; though patients who answer back vividly to a cure may have
deprived gratification. Like, the impolite clinician, over exclusive cures and long coming up
times. Hence, patient necessitates care workers who are courteous, peaceful and understanding.
“Quality of life, satisfaction and needs” are different concepts that should largely be restrained
distinctly.
Instances of practicing infection prevention
The enactment of patient upkeep through the practice of fundamentals and core follows which
constrain the undertaking of microbes amongst patients, healthcare personnel, and the
atmosphere. These actions work to defend the communication of microbes and eventually defend
the expansion of the contamination. The major core follows comprises support from leadership,
training and education regarding prevention of infection, patient and family education and,
observing and advice of presentations, customary protections, and communication grounded
defenses, use of provisional hostile medical contraptions and procedures and, work-related
fitness. Important rudiments of Standard protections comprises of the following:
1. Hand sanitation
2. Surroundings cleaning and decontamination
3. Prescription and inoculation safety
4. Risk valuation with suitable use of individual defensive apparatus
5. Minimizing potential exposures
6. Re-processing of ecological medical apparatus’s