Performance Appraisal and Organizational Structure of Care UK

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SSC310 RESEARCH EVALUATION

Table of Contents
INTRODUCTION............................................................................................................................. 3
MISSION STATEMENT................................................................................................................ 4
ORGANIZATION’S VISION...........................................................................................................4
ORGANIZATION STRUCTURE......................................................................................................4
ORGANIZATION MANAGEMENT................................................................................................6
APPRAISAL................................................................................................................................. 8
TEAMWORK............................................................................................................................... 8
TRAINING................................................................................................................................... 9
STAFFING................................................................................................................................... 9
STRENGTHS AND WEAKNESSES OF THE ORGANIZATION...........................................................9
CONCLUSION AND RECOMMENDATIONS....................................................................................11
REFERENCES.................................................................................................................................12

INTRODUCTION
The main aim of this report is to analyze the overall performance of the organization.
Performance evaluation is really important to know the accurate conditions of the organization.
The evaluation of the company involves organizational structure, vision, mission, training, goals
and objectives. There are different approaches used by the organizations to enhance the
performance of the employees and improving the team work (Moore et al., 2015). With the
help of effective team work the organization can attain the goals and objectives easily. This
report is mainly focusing on the health care sector where the level of competition is increasing
day by day.
For understanding the different elements of performance evaluation the report is choosing
Care. It is a British company of health and social care which provide health services and facilities
to the patients and clients. The company works with councils, Clinical Commissioning Groups
and doctors for delivering accurate services to the customers according to their needs. The
organization was founded in 1997 as Anglia Secure Homes in 1982 and the head office is
situated in UK. There are approximately 10,000 employees are working in the organization
(Moore et al., 2015). All the employees get money for their efforts. Mainly they provide
treatments for mental illness and learning disabilities. It is a national organization which is
having sub offices in different countries.

MISSION STATEMENT
The main aim of the organization is to provide support to the needy people who are facing the
mental illness and health issues. The organization wants to enhance their area for providing
their services worldwide (Hicks et al., 2015). The trust follows their values and respects their
clients and their feelings. Their mission is ‘fulfilling lives’ and their each employee is working on
it to achieve this every day.
ORGANIZATION’S VISION
Care UK wants to become the leading independent health care organization that provides
health services to their clients. Their main aim is providing support and care to those people
who are suffering from any kind of life events. They mainly provide their health facilities to
those peoples who are facing mental illness and problem of disability. The Care UK works on
the policy that says “together we make things better” (Hicks et al., 2015).
For achieving their goals and targets they are adopting different approaches and techniques of
management. Apart from this they motivate their employees to improve their performances.
Apart from this, it has been observed that the company is following all the rules and policies of
the government which is made for the health care sector. Follow up of legal principles can be
helpful in achieving the targets effectively (Thelwall, 2016).
ORGANIZATION STRUCTURE
Care UK is having strong organizational structure which is accurately managed by the manager
of the organization. The efforts of each employee contribute a huge amount in the growth and
success of the organization. The organization has been adopted the philosophy of care which is
helpful in enhancing the health awareness in peoples. The central focus of our philosophy of
care is to promote the well-being in peoples (Vedung, 2017). They are working on providing
comfortable environment to their employees and patients so that they can feel better in the
working place. They are adopting the supportive working environment in order to provide
accurate care and support to the Staffs. Apart from this the organization is maintaining equality

in their treatments and services. According to the Care UK all the patients should get proper
treatment and services according to their needs (Vedung, 2017).

Figure 1- Organizational structure
Source- Vedung, 2017

The Care UK adopts the ethical approaches in order to maintain the quality of their services and
treatment. The ethical model is helpful in maintaining accountability and trust in the
organization by which the conflicts and problems can be reduced.
ORGANIZATION MANAGEMENT
There are different principles and policies followed by the organization in order to maintain the
daily operations of the organization. The follow up of accurate policies and principles will be
really helpful in providing satisfactory treatments to the patients. It has been found that the
employees are facing the problem of coordination due to the lack of communication (Pyrczak
and Tcherni-Buzzeo, 2018). This problem can be solved with the help of using different styles of
communication. The manager of Care UK has adopted different theories and approaches in
order to improve the existing performance of the employees.
Divisional structure is adopted by Care UK which is helpful in managing the services of the
organization. This model is really helpful in managing discipline and coordination between the
employees. It is known as the most effective model to manage the operations accurately. This
structure is helpful in taking appropriate decisions for the organization. Apart from this, the
different types of situations can be handled with the help of using divisional structure.
Health belief model is adopted by Care UK which is really helpful in providing accurate
treatments and services to the patients according to their needs. This is helpful in changing the
behavior of the employees in positive manner (Van Dam et al., 2018). The main aim of adopting
this model is to understand the health issues of the patients. Care UK is adopting this model for
promoting the good behavior in health care organization so that the patients and clients will be
treated accurately and equality by the health care providers.

Figure 2- Health belief Model
Source- Van Dam et al., 2018
With the help of the health belief model, the person centered care for the patients can be
directed with the help perceived susceptibility and threat. The self-efficacy can direct on the
cues to action. The psychological conditions of the patients and their health behavior may
project on the theories. They need to engage the staff in order to promote the health behavior.
The severity to the health problems that are faced by the patients can be determined with the
lifestyle and medical regimens (Van Dam et al., 2018). This model can direct on the sexual risk
behavior and gaining the attention to the health of the patients who are in serious conditions.

APPRAISAL
Appraisal is a process which is organized by the management of the organization. It is really
helpful in knowing the current performance of the employees. Appraisal is the best way to
evaluate the performance of an individual so that the weaknesses can be improved accordingly.
Care UK organizes the meeting for appraisal in which the seniors of the organization discuss the
progress of the employees and the different areas which need to be improve (Moore et al.,
2015). The management of Care adopted different theories of motivation in order to encourage
the employees for improving their performance. There are different training sessions and
development programs has been arranged by the organization in order to provide proper
training to the employees and health care providers so that they can deal with the patients
according to their health issues (Thelwall, 2016).
The competency in the meeting the performance within the organization such as Care UK is
contributing to the team’s work and developing the knowledge and skills to bargain. The key
performance appraisal at the Care UK is subjectively done by 360 degree appraisal method. The
data maintenance to decide the salary packages which can increase in salary, pay structure and
other. The proper feedback to the manpower can help improving the performance at the given
point of time (Pyrczak and Tcherni-Buzzeo, 2018).
TEAMWORK
There are number of the documents that are provided by the Care UK in order to set the team
into the project. The health care provision has been stressed upon the working in a team
through which the effective and best results can be jointly made with the evaluated aspects
with the results and conducting effective facilities with the services (Pyrczak and Tcherni-
Buzzeo, 2018). The context of the provision with the introduction of the multidisciplinary teams
can help in reducing the rate of the hospitalization which is significantly lower than the primary
health care teams. The team can function much easier with the patients suffering from the
chronic illness that can help in functional practices. The studies with the team can help in elated
and cost saving of the families and people that are being purposely in the health supervision.
They can witness with the terminally ill patients and increase the use of the homecare services

allowed with the cost of the savings that are made in terms of the hospital costs (Van Dam et
al., 2018).
TRAINING
The training of the staff of Care UK directs on various induction programmes. The staff receives
the corporate mandatory training updates that are relevant for their effective functioning.
Therefore, the overall aim is to ensure that the staff are trained and qualified with the effective
knowledge about maintaining the confidentiality of the patients and be humble with their
families and other (Pyrczak and Tcherni-Buzzeo, 2018).
STAFFING
The staffing levels has however ensured as the key issue with the healthcare staff. This can
project on the optimal level of delivering the quality care efficiently. The Care UK can set the
individual staffing needs at each level of the health providers with the no compliance regime or
compulsion for the providers (Pyrczak and Tcherni-Buzzeo, 2018). This can help them while
planning the services for the patients suffering from the disease. Therefore, the staffing levels
are set too low in the first place in order guaranteeing the patients safety at the utmost level
STRENGTHS AND WEAKNESSES OF THE ORGANIZATION
Strategic planning to maintain the confidentiality within the organization is disarmingly simple
for CareUK. The most recent survey has help in analyzing the strength and weakness of the
organization. This can include the facilities of the medical offices, nursing homes and other
(Hicks et al., 2015).
The key area of the strength are :
 They have individual unit which perform teamwork within the organization
 The supervisors and managers meet the expectations of the organization
 The key area of promoting the safety of the patients and confidentiality clause is
productive feature of the Care UK organization
 The continuous improvement in the organization has directed on the nursing and
learning features of the Care UK

 The cultural connection and capabilities or cost advantages are the highly successful for
the business.
On the other hand, the key weakness are :
 The Care Uk has the lowest positive responses on the Non-punitive response to error
 The handoffs and transition direct ineffective features
 The staffing levels are positive to a frequent measure as they are known vulnerabilities
and issues within the staff
 The reputation of the Care UK is not too the mark as expected
 The gaps in the capabilities or service areas has directed on implementing the
confidentiality clause to be most importantly followed (Hicks et al., 2015).

CONCLUSION AND RECOMMENDATIONS
The report concludes on the performance appraisal and working structure of the organization
named Care UK. This has subjectively added change in the working structure and functioning of
the organization. The management hierarchy is based on the divisional function and can be
directed with the health belief model in order to understand the working prospects and health
of the patients that are admitted to the Care UK hospital (Pyrczak and Tcherni-Buzzeo, 2018). It
has been evident that the teamwork of the organization is the key strength but it has lacked in
some areas such as while maintaining the confidentiality of the patients. Therefore, the
significant change in the functioning of the organization has been taken place. This has direct
on the effective training regarding the changes and updating the effective functioning structure
of the organization.
Care UK can progressively meet the objectives and aims that are directed to improve the
performance of the staff at the workplace. This can extensively add benefit to the organization
performance and improve their image in the borough councils. The key aim of the organization
is set to provide the effective well-being and services that can meet with the project success.