Assessment of Employability Skills at Care UK Home Care

This report examines the essential employability skills within the Care UK healthcare organization, focusing on leadership, communication, and time management. It explores various aspects of effective management, including problem-solving techniques, communication styles, and strategies for enhancing employee skills. The report also delves into the importance of teamwork, marketing strategies, and legal compliance within the healthcare sector. Furthermore, it discusses the application of Maslow's hierarchy of needs to motivate employees and the use of SWOT analysis for strategic planning. The analysis covers training and development programs, recruitment processes, and the significance of a positive work environment. The report emphasizes the need for continuous improvement in organizational structure to gain competitive advantages and ensure optimal resource utilization, ultimately aiming to improve the quality of care provided by Care UK.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
TASK2.............................................................................................................................................6
2.1 Develop solutions in relation to work based problems........................................................6
2.2 Communicate in a variety of styles and appropriate manner at various levels ....................7
2.3 Identify effective time management strategies.....................................................................8
TASK3 ...........................................................................................................................................8
TASK4 ............................................................................................................................................9
4.1 Evaluate tools and methods for developing solutions for problems.....................................9
4.2 Develop an appropriate strategy for resolving a particular problem...................................10
4.3 Evaluate the potential impact on the business of implementing the strategy ....................10
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
In every organisation it is important that skill in every employees must be present in
order to accomplish all the task and objectives of organisation. Further, it defined as transferable
skills required by an individual in order to make them employable (Andrews, G. and Russell, M.,
2012). Along with that one must posses good technical skills and understanding in relation to
particular subject that employer expect in their employees. Proper training and development
events must be organised by company in order to enhance talent and ability among workforce.
Under this assignment the company which is preferred i.e. Care UK home care that provides
comfort care homes, GP services and treatment services for NHS. The main objective is to
provide treatment to mentally disabled people and educate them for their rights. Further, it
discuss about the solutions related to work based problems, identifying different management
strategies, tools and methods used for solving problems and also evaluate potential impact at the
time of implementing strategy.
TASK1
Responsibility means performing the assign task in appropriate and effective manner. In
organisation working employees must be acknowledge about their roles and responsibilities in
order to attain daily targets of organisation. Therefore, I must enhance my skills by learning
different skills and knowledge from my leader during performing any targets. My concentration
will focus on different factors and elements in order to creating good corporate culture in internal
environment of UK Home care services. The main objective of this organisation is to serve
services for physically disabled people which help in uplifting the standard for such type of
people and improve the future of organisation (Benson, V., Morgan, S. and Filippaios, F., 2014).
As the leader of this organisation I have to deal with all conflicts and issues between employer
and employees, teamwork, coordination, effective communication, leadership, creative
innovation and compliance of all legal laws so that operation of management conducted in
appropriate manner. Further maintaining good team work allow us to achieve mutual objectives
among different departments. In order to create awareness among target audience regarding all
services I need to plan for the proper use of all marketing tools and techniques, expanding
branches at different geographical location so that needy people avail all types of services related
to health assistance at the time they needed. Apart from it teamwork plays an essential role in
maintaining better communication so that right information can be transferred to other person in

effective manner. In dynamic changing environment I need to understand all the relevant issues
and solving all the problems after scanning the environment in regular manner.
In company as a leader it is utmost duty of mine to perform all the task and goals related
to social and health care services. I need to enlarge my contact with different clients so that they
easily arrange the funds for all the upcoming projects of company. Further, for proper outcome I
manage the whole work by dividing all the activities among different divisions according to
individual specialisation which help us in maintaining peace and harmony among workforce
which enhance growth and productivity of business. During the formation of policies, procedures
and tactics of business I need to consider all the legal compliances and regulation applied on my
organisation. Government provide various types of tax benefits and finance facility to health care
organisation on the basis of their objectives, therefore it is my utmost responsibility that
company cannot carry such type of unethical practices which against their vision. In case if
government authority find such fraudulent practices in business then they cancel the license of
that company anytime along with penalty. Another important aspect that require to consider
related to SWOT analysis of business in order to know the strength and weaknesses of
organisation and on the basis of such observation I need to formulate strategies and action plan in
order to grab the market opportunities and remove all the threats that arises on Care UK services.
By considering different activities and task they are performing I feel that there is a need
to make further improvements in organisation structure of company in order to gain competitive
advantages over competitors. For the optimum utilisation of resources there is a need to arrange
all the activities in balanced manner so that staff members does not find any difficulties at the
time of take care of their patients. At the time of recruitment and selection of individuals for such
type of organisation HR manager must ensure that person must be equipped with all medical
knowledge and eligible for giving treatment to disabled persons. Apart from it in order to
generate trust among patients Presentation is one of the better medium through which they avail
the services in better manner. Further, for enhancing knowledge and skills among employees
there is a need to organise the training and development programmes so that they are
professionally trained with all the latest technologies and innovative medical equipments which
can be used for curing all the diseases in effective manner. Skill-full medical staff has an
capability and power in order to give treatment to patients in proper manner, this will help in
creating better brand image and goodwill of health care department. Understanding fully all the

Psychological factor leaders require to understand in appropriate manner the mental conditions
and depression they suffer on daily basis. As the company is working in social sector it is
important for workforce to understand all the approaches applied in company. Working with
positivity and cohesiveness is good for all the health and social care organisation.
For better understanding and improve all workforce practices company need to adopt
such motivational theories that enhance workforce growth and their career. Generally in case of
social health care organisation as a manger I need to apply motivational theory I.e. Maslow
motivational theory which consider all the needs from basic to higher requirements of
individuals. Workforce perform their services in better manner only when they are fully satisfied
with the benefits they get from their organisation. Therefore, it is an duty of manager to ensure
that basic physiological needs of medical staff are fulfilled in appropriate manner. Apart from it
provide them the assurance regarding their job security and benefits in case if he or she suffer
from health diseases which is second factor under this theory. Third factor must be related to
love and affection which must be established between all the employees so they serve their
patients in soft manner. Fourth related to respect and recognition or esteem needs which must be
given to them by inducing them to take active participation in decision making and rewards them
if they perform better in any task and last theory of Maslow hierarchy are concerned with self
actualisation needs of individuals under which employee dividing into X and Y theory in which
those who are included under X model are demotivated with their work and no enthusiasm to
perform well and person covered under Y theory are self motivative and have potential to work
effectively for Care UK.

Figure:- Maslow Hierarchy needs Source:- Maslow Hierarchy needs,2018
Therefore, as a manager the above factors must be considered in social health care services, and
perform all the duties and responsibilities in diligent manner (de Guzman, A. B. and Choi, K .O.,
2013). In Care UK it is important for me to understand all the factor and element related to
strength and weaknesses of organisation and take corrective measures for better outcomes in
future.
TASK2
2.1 Develop solutions in relation to work based problems
In every organisation there are numerous problems and issues that act as hurdles at the
time of accomplishing task and objectives of organisation. Therefore, it is utmost responsibility
of manager to take corrective measures in order to sort out all the problems in efficient manner.
Further in order to beat all the challenges of rivalry it is essential for leader or manger to organise
systematic programmes for training development of employees so they are guide regarding all
the recent tools and techniques used in medical sector so they serve the patients in effective
manner by deeply understanding all the inner problems they suffer during their disabilities
(Jackson, D., 2014. Jones, E., 2013). Following are the medium and source which were used
through training development process which are described below:-
Lectures:- Company require to provide lectures to their staff members in order to acknowledge
them regarding all working culture they need to adopt during their whole working process so

they attain all the objectives in efficient manner. Apart from it they understand all the practices
they need to adhere during performing all the task of business and acknowledge them about the
behaviour they need to maintain during their whole services to patients.
Brainstorming techniques:- Under this HR manager instruct all the workforce from different
departments to come at one place and take active participation in decision making by expressing
their thoughts, opinion and innovative ideas regarding all the the changes company need to insert
in their organisation structure. Manager must consider all the viewpoint whether they are
relevant or not, the main benefits from it is to enhance the creativity and growth of business.
Mentoring:- Under this leader of Care UK plays an vital role by sharing their experiences and
knowledge with their staff members at the time when they are performing task mutually which
help in improving relation between superior and subordinates.
2.2 Communicate in a variety of styles and appropriate manner at various levels
Effective communication is important tool through which two parties exchange their
information with each other effectively (Lowden, K. and et. al. ,2011). There are different
medium of communication which must be present in organisation for proper decision making
and various styles of communication are telephonic, video call, presentation and listening which
comprises of certain features and components. Further manager of Care UK select the best
alternatives from available options which are described below:- Presentation skills:- Under this method information regarding company rule regulation
and working culture can be shown through audio visual means. This is most effective
mode in which data transfer to large number of people at single point of time. Video conferencing- This method is used at the time of attending general meeting in
which all the members are require to attend meeting but it is not possible to attend this
one so that under this situation video conferencing has been adopted to communicate
maximum number of individuals.
 Written communication style:- under this method legal documentation procedure is
going on and electronic media, text message has been used. It is an most effective way to
communicate people at different department levels.
Therefore, it is vital for Care UK to adopt all the above techniques and mechanism in order to
maintain effective communication.

2.3 Identify effective time management strategies
At the time of establishing vision and mission of organisation it is important for
organisation to designed framework regarding time period needed to achieve that targets. Being
an manger of health and social care time management plays an effective role in order to complete
all the task in effective manner (Omar, N.H. And et. al. ,2012). Further it is important to establish
proper aims and objectives so that no confusion has been created in order to accomplish all the
objective in appropriate manner.
Further, it is vital for manager to prepare TODO list in which all the activities must be
covered which need to performed in entire month. This will also help the organisation in
performing actions one by one and make alterations or modification within specified time period.
By executing and implementing all the planned actions in appropriate manner leads to
accomplishment of vision and mission effectively and efficiently. This is the way in which
performance can easily be evaluated to know whether standards are met or not on timely manner.
TASK3
Teamwork is one the important component which is important for managing all the
medical services in proper and appropriate time period by Care UK. Further, social health care
organisations has to perform all the task and duties in appropriate manner so that optimum
outcomes can be achieved. Firstly I have to broadly classified all the activities into three parts.
First is related to action base where all the task must be developed after considering all the
elements and factors of external environment and then analyse all the performance and then take
the corrective steps if any shortcomings are arises in task. Secondly the people oriented task
were I have to induce all the medical staff to take active participation in decision making of
company. The main benefits arises from it is the creation of innovative and creative ideas from
different workforce in order to sort out all the complex situations. Third phase related to cerebral
role where planning structure is formulated in appropriate manner.
Team dynamics are the psychological forces and those insensible behaviour that influence the
direction of team behaviour and performance (Saunders, V. and Zuzel, K., 2010). Therefore,
there is need of analysing team dynamics in order to developing activities. In organisation there
are multiple activities which need to be carried out by following particular procedures for
carrying activities. Their are different stages in which first stage is related to forming in which
duty is create positive behaviour and harmony at the time of performing task, second thing

related to storming in which employees are forced to conduct task against their capability,
Norming is generally related to solving all the issues and problems which are arises because of
activities performing in first and second stage. Further 4th element is basically perform at the time
where people are starting performing their task to achieve goals and final factor is related to
execution of planning process on timely manner.
Adopting particular process will help the company to achieve targets in proper manner
but at the time of managing the team work planning of organisation depend on workflow. Under
this instead of following regular process company need to use different alternatives in order to
achieve specialisation in work. Further firstly framing the rough ideas for performing task and
then sliding where ideas and strategies shaping into final process through rough planning. Third
factor related to painting in which management regarding inventory and workforce management
is done and fourth factor is basically related to inspection where planning related to workforce is
observed on the basis of which rectification are done. Fifth is shipping in which ideas which
were planned are delivered to proper geographical destination.
Apart from it there are other different factors which need to considered in which different
activities of employees are updated to know overall performance of them and manager should
not conduct any unethical practices in their working structure because it leads to partiality and
jealousy among workforces.
TASK4
4.1 Evaluate tools and methods for developing solutions for problems
It is mandatory for organisation to find appropriate solutions for every problems arises in
organisations (Stoner, G. and Milner, M., 2010). Therefore, it is essential for Care UK manager
to adopt innovative tools and techniques in order to remove all the hurdles. It consist of eight
steps which stated below:- Problem evaluation step:- under this all the problem and issues must be evaluated by
Care UK. Gathering of information system:- after identify all the problems there is need to collect
all the informations which is used to locate many aspects. Breaking of problem structure into smaller parts:- manager of Care UK need to break
all the problems into small parts for proper solutions.

 Identifying solution:- After breaking the problems into smaller task then manager need
to find rational solution for that issues. Selection of best options:- Care UK need to select best alternative from available options. Adopting actions:- after adopting best process next step is to implement that option in
organisation structure. Monitoring of end results:- It is important task to examine the outcome from that options
and take corrective action if needed.
 Testing:- Finally management of Care UK has to compare actual performance with
standard performance and if deviation arises take corrective steps.
4.2 Develop an appropriate strategy for resolving a particular problem
Manager of Care UK require to formulate strong strategies in order to remove all the
problems occur in organisation system and following step consider are described below:- Locating the reason of problem:- First step is finding out all the problems and issues
occur in Care UK (Wickramasinghe, V. and Perera, L., 2010). Conducting research:- Collect the necessary data and information to find the cause of
problems. Plans are formed:- After knowing the real reason of problem next step is to formulate
plans in order to removing problems. Execution:- Whatever the action has been planned by Care UK next step is to properly
implement it.
 Monitoring and evaluation:- Next step is to monitor and evaluate the actual performance
with planned action and if any deviation arises find proper solution for solving it.
4.3 Evaluate the potential impact on the business of implementing the strategy
Their are different type of impact which Care UK has to face at the time of
implementation of strategy (Wilton, N., 2011). The consequences may be positive and negative,
that means all the things are properly implemented then good outcomes has been coming but if
they are not implemented properly then issues and problems has been faced by them.
Basically strategies are formulated in order to beat all the challenges of rivalry and for
achieving future goals in appropriate manner so it is essential for the manager of Care UK to
frame all policies and strategies according to vision and objectives.

CONCLUSION
It has been concluded from the above assignment that skills among employees is essential
in order to accomplish overall task of company. Further, training and development programmes
must be organised in appropriate manner so that new and existing employees must acknowledge
about all the modern techniques and improve their working skills which bring good outcomes in
future.

REFRENCES
Books and Journals
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Benson, V., Morgan, S. and Filippaios, F., 2014. Social career management: Social media and
employability skills gap. Computers in Human Behavior. 30. pp.519-525.
de Guzman, A. B. and Choi, K .O., 2013. The relations of employability skills to career
adaptability among technical school students. Journal of Vocational Behavior. 82(3).
pp.199-207.
Jackson, D., 2014. Testing a model of undergraduate competence in employability skills and its
implications for stakeholders. Journal of Education and Work. 27(2). pp.220-242.
Jones, E., 2013. Internationalization and employability: The role of intercultural experiences in
the development of transferable skills. Public Money & Management. 33(2). pp.95-104.
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graduates. London: Edge Foundation.
Omar, N.H. And et. al. ,2012. Graduates’ employability skills based on current job demand
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Wickramasinghe, V. and Perera, L., 2010. Graduates', university lecturers' and employers'
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Wilton, N., 2011. Do employability skills really matter in the UK graduate labour market? The
case of business and management graduates. Work, employment and society. 25(1).
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Zaharim, A. and et. al. ,2010, April. Practical framework of employability skills for engineering
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