This report presents a comprehensive career action plan and self-reflection exercise undertaken by a student aspiring to become an operations support manager. The report begins with an introduction outlining the required skills for the job role, including communication, negotiation, problem-solving, leadership, and teamwork. It includes an identification of the student's current skills, skills needing development, and a SWOT analysis to evaluate strengths, weaknesses, opportunities, and threats. An action plan is then developed, detailing strategies for skill development, resource utilization, and timelines for achieving short-term and long-term career goals. The plan is structured around the Kolb's learning model to facilitate continuous learning and application of new knowledge. The report concludes with a reflection on the action plan and its effectiveness in enhancing the student's professional development.