Career Research Report: Graduate Skills for Amazon Service Delivery

This report provides a comprehensive analysis of the skills, knowledge, and experience required for a service delivery role, specifically within Amazon. It details the essential skills, including communication, leadership, technical, quality control, planning, team management, and customer service skills. The report also outlines the necessary knowledge, encompassing business management, technical expertise, and sales knowledge. Furthermore, it emphasizes the importance of relevant experience, such as leadership, sales, and customer service, and discusses how individuals can leverage their prior experience to excel in this field. The report concludes by highlighting the significance of career research in an individual's professional journey and offers insights into the qualifications needed to secure a service delivery position at Amazon.

CW1 - CAREER
RESEARCH REPORT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Presenting knowledge, skills and experience required by graduate student to enter in service
industry........................................................................................................................................3
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Career research are related to finding the best job that suits as per the profession. The chosen
profession of the report is to work as service delivery at Amazon. The report will light upon the
various skills that are needed to work in this field with full satisfaction. Along with this it will
also discuss what are the knowledge that is required by the person to work as service delivery
under Amazon. Further it will present the experience that the person have to get selected for this
job.
MAIN BODY
Presenting knowledge, skills and experience required by graduate student to enter in service
industry
Delivery service are the people who have contact with the public administration during which
resident, enterprise, citizens, customers provide or seek data to fulfil their duties or handle their
affairs. These services are delivered in reliable, effective, customer-friendly manner and in
predictable way (Allen and Mehler, 2019). The person is responsible to see that client is satisfied
with the services provide by the company.
SKILLS REQUIRED
Skill is the ability or capability to perform action in effectively and readily manner. The various
skills that are required by the service delivery are:
 Communication skills: Customers are the important part of service delivery process. The
service delivery must have good communication skills which is essential not at the time
of making process but also to gain buyer loyalty in the business. Communicating with the
clients on regular basis will result in service satisfaction. Service delivery person know
how to mediate between fixing relationships by communicating with stakeholders at all
levels and people. For example the service delivery person of Amazon may represent and
speak in front of large audience inside and outside of government.
 Leadership skills: Good leadership can result in managing customer expectations and
strong customer's orientation. Person must have the ability to develop strategic plans and
convert them into presentable manner (Bilik and et.al, 2020). At the time of work can
identify issues and problems that are faced by both customers & team and know how to

solve them in good way. The person knows the different ways to reduce costs without
sacrificing its customers satisfactions and needs.
 Technical skills: The service delivery person must have good computer skills and expert
knowledge of information technology infrastructure library. Also know how to manage
company finances & budgets and ability to offer suitable resolutions and manage conflict.
Also, have project management, resource planning skills, strong customers service and
quality control skills (Edgerton and Desimone, 2019).
 Quality control skills: to work as the service delivery the person must now how to create
quality documentation system that are related to safety procedures for its workers and
equipment operation. Other side they must know how to check the quality performed
whether it is on advertising or telephone.
 Planning skills: Person must have ability to think about how to manage activities I
successfully manner by making strategy. Good planning skills means that with the help of
available resources how they can achieve specific goals. In amazon planning is the
important skill that service delivery person must have to guide and decide how to
complete the task without attempting it.
 Managing team dynamics: Manager need to develop their best quality goals among teams
and employees to train them with the best technology environment and also motivating
them to work in good manner. The service delivery department job also requires
individual to keep full focus on managing team dynamics effectively at wide area, where
smart leadership plays crucial role in the company. Customer service skills: The service delivery person should know how to speak with
customer with confidence by staying positive (Customer Service Skills, 2021). Good
costumer is not complete without empathy that means ability to understand the emotions
of other person. For example at amazon the customer service people listen what are the
problems they are facing and answer them in polite way without any anger, frustration
and defeatism.
KNOWLEDGE REQUIRED
Knowledge is the understanding or awareness of something like objects, facts and skills. In
practical or theoretical term it means understanding of subject. Delivery service department of
the Amazon requires person that have best project management skills and have experience under

this profession to change the track of company to perform as new productive innovation tool.
The knowledge required in service delivery manager can be analysed based on various scheme
that is for proper delivery of services and professional success towards attaining targets at time
(Weldon, 2018).
 Business management: Deliver service person must have the knowledge of managing
business in different areas that are operations, accounting, finance, marketing and
strategy. Delivery service need to have smart commercial management skill for concern
towards fast pacing competitive world. This knowledge is important to achieve business
objectives and run an organization in well manner by fulfilling customers needs and
satisfaction. Delivery service manager also need to have knowledge to evolve on best
project management, for wide range of change and innovative business strategies. They
must know how to manage conflict by offering suitable resolutions. Also, they must have
the knowledge of shaping all the activities which can be related to in and around the
business. Knowledge of business management will result in proper management of day to
day accounting and finances of company operations. It must also have the knowledge of
rules and regulation that are set by the government under this field.
 Technical knowledge: They must have ability to use business software and good
computer knowledge. Technology also allows customers to take control and power of
their own service. These knowledges are required to perform specific tasks to achieve
organizational goals (Roach and Sauermann, 2017). Technology can also cut down
delivery time and make information convenient to people with knowledge. These are
practical and are related to information technology, scientific tasks, design programs and
programming languages. They also know about the usage of various technologies, tools
and associated resources. Technological knowledge help them to work more efficiently
with confidence. Technology can help customer service providers in delivering
information and service to customers in many formats. Sales knowledge: The delivery service person must have the knowledge of productivity
superpowers. They must have the knowledge of understanding and communicating with
customers about their benefits, uses, product, support needs that are related to product
sold to them. Further it also includes client engagement, sales presentation, active

listening. To work as service delivery they must have the knowledge of sales
management how to manage that in effective manner (Hirschi, 2018).
EXPERIENCE REQUIRED
In recent time experience is very important to work in good company and at good position. As
the person was the shift supervisor they have all the skills that are required to work as the
delivery services in Amazon. Amazon aims to hire the best skilled personnel in company for
professional growth who have good experience in this field. These people must have the
experience of at least one year in leadership, sales and customer service to do job in good and
better manner. They have experience and done its practice within information technology
infrastructure library. To become service delivery person they must also have the experience of
project manager or any other field that are related to this job. Individual must have experience in
productive knowledge of the latest models and concepts should be there and must also hold
experience of developing new business competencies among varied premises. To work as service
delivery at amazon they must focus towards experience of competent market domains, new
scale imperative focus on varying dynamic growth goals. They must also have the experience of
how to communicate in proper manner with full confidence. To get job in service delivery
department at Amazon, person must have experience of working under quality control
department in business (Fancourt, 2018). Service delivery must have the experience of
developing new strategies fit the growth and development of the company by properly delivering
good to the customers. Where to work as service delivery they need to have best experience of
professional and commercial need that are evolved ideally on day to day basis the main role of
this profession is to focus on the keeping their satisfied by the services provided by the company.
They also have the experience of using different technology that are used for tracking product
and the budgets of the company.
CONCLUSION
By summing up the above report it has been concluded that career research plays an important
role in individuals life. The report is based on the individual who was the shift supervisor and
now want to work as service delivery in Amazon. The above study will reflect the skills that are
needed by the individual to perform this job in netter way that are Planning skills person must
have ability to think about how to manage activities. Also, Good leadership skill that can result
in managing customer expectations and strong customer's orientation. By the evaluation of above

report it will also give information about the knowledge and experience that are need to work as
service delivery that is knowledge of technical, business management and sales. Although it
must also have the experience of least one year in leadership, sales and customer service to meet
the targets set by the Amazon.

REFERENCES
Books and Journals
Allen, C. and Mehler, D. M., 2019. Open science challenges, benefits and tips in early career and
beyond. PLoS biology, 17(5), p.e3000246.
Bilik, O., and et.al, 2020. Identifying trends, patterns, and collaborations in nursing career
research: A bibliometric snapshot (1980–2017). Collegian. 27(1). pp.40-48.
Edgerton, A. K. and Desimone, L .M., 2019. Mind the gaps: Differences in how teachers,
principals, and districts experience college-and career-readiness policies. American
Journal of Education. 125(4). pp.593-619.
Fancourt, D., 2018. the Arts Health early Career research Network: link, learn, lead. Perspectives
in public health. 138(1). pp.24-25.
Hirschi, A., 2018. The fourth industrial revolution: Issues and implications for career research
and practice. The career development quarterly. 66(3). pp.192-204.
Roach, M. and Sauermann, H., 2017. The declining interest in an academic career. PLoS
One. 12(9). p.e0184130.
Weldon, P., 2018. Early career teacher attrition in Australia: Evidence, definition, classification
and measurement. Australian Journal of Education. 62(1). pp.61-78.
Online
Customer Service Skills. 2021. [Online]. Available through:
<https://www.skillsyouneed.com/ips/customer-service.html>