Career Development Plan and Management Development in Organizations

This report provides a comprehensive overview of career development planning and management development within organizations, particularly focusing on the tourism industry. It begins by comparing various management styles, including autocratic, consultative, democratic, chaotic, and persuasive, and discusses associated leadership characteristics. The report analyzes the communication process within an organization, highlighting the importance of effective communication for team management and decision-making. Furthermore, it examines organizational culture, emphasizing the significance of shared beliefs and teamwork. A SWOT analysis is conducted to evaluate managerial skills, identifying strengths, weaknesses, opportunities, and threats. Finally, the report discusses the setting and prioritizing of objectives and targets to enhance organizational performance. Desklib provides access to this and other solved assignments, offering students valuable resources for their studies.

CAREER DEVELOPMENT PLAN AND MANAGEMENT
DEVELOPMENT
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Executive Summary
The institution can help an individual to acquire the knowledge that is needed to manage a team.
However, in order to master the knowledge the person needs to practice those skills continuously
in a practical situation facing real problems. The career of the professional is the way to
improving the learning of the Managerial Principles he or she has learned at the institution. The
trainee should always be able to understand where his career is going at. The person will also
evaluate that what are the places he or she can improve to give it a right turn. The following
project highlights all this areas according to the perspective of an individual.
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Table of contents
Introduction.................................................................................................................................. 4
Task 1.......................................................................................................................................... 5
Task 2.......................................................................................................................................... 9
Task 3........................................................................................................................................ 11
Task 4........................................................................................................................................ 13
Conclusion................................................................................................................................. 15
References................................................................................................................................ 16
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Introduction
The travel and tourism industry is the most uprising industry for now. It is the most lucrative
industry owing to the fact that it is drawing maximum profits for the country. The management
of the organisation which is involved in this industry is very important. The management of an
organisation related to tourism industry requires a proper style of management that involves
designing and planning the organisational structure as to foster development of the organisation
and help develop the business of tourism. It will also cater to the growth of the business.
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Task 1
A. Comparison of various management styles and discussion of leadership characteristics
The various styles of management with the leadership characteristics are
● Autocratic
This is a typical management skill where the manager commands the employees to perform a
work. The employees of an organisation get fear and thus they abide by the rules of the
organisation. The company also has some clear set of goals and skill through which the
employees follow regularly (Goetsch and Davis, 2014, p.13). However, there also lay some
benefits pertaining to this autocratic style too. Each employee of the organisation holds a specific
role in order to proceed with the job. This style 3 is however useful during the crisis as during
that the top-down management doe s not performs well.
● Consultative
There is a lot of difference from the above style as it compiles the interference of the employees.
There is regular feedback taken from each of the employees. Here in this style, the management
takes the concerns of the employees, which helps them at the time of taking decision also.
During the time of crisis there is also a top-down management, which holds down every power,
also manipulates the whole team so that they can work accordingly. This happens mostly in case
when the team is incapable to finish the job in the speculated period.
● Democratic
As similar to the decisions taken by any political party, here the major decisions are taken on a
basis of voting. The majority wins the decision, which helps that there is no single decision
taken. This style of democratic typically tells that the meeting should be held among all the
members of the organisation wither face to face meeting or may be in an online meetings too.
● Chaotic
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This is the situation, which arises when the manager tries to take all the controls without giving
any specific structures to be followed by every individual of the organisation. This happens in
the case of any flat organisations too. The flat organisations are small with very less number of
the employees. Moreover, this situation comes in the project when there is a capability of the
team, but the manager is tackling the project in a difficult way. Moreover, an efficiency of
enough skills and the power of taking the right decision at the right time may lead to this type of
effects.
● Persuasive
Here in this type of strategy, the managers still take down or commands his own decisions for
controlling the whole situation (Luthans and Doh, 2018, p.12). The management takes every
measure in order to understand the problems of the employees, thus, as a result, they always try
to retain their existing employees by trying to solve the problem. This greatly means that the
employees may always feel that they are not left alone; hence, as a result, it helps in boosting the
employees of the organisation.
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B. Communication Process in the Organization [AC 1.3., M1]
In order to manage a team properly, the manager should be able to connect with his team most
frequently (Coombs, 2015, p.145). The manager should clearly express what he or she wants to
say in order to avoid confusion among the employees. According to Cardon and Marshall (2015,
p.289), the communication structure should also be reciprocal, which means the employee
should be able to contact their immediate manager whenever they face any problem.
Figure 1: Structure and Communication among the Senior Managers
(Source: trafalgartmc.com, 2018)
In Trafalgar Tours, the management of the organization is trusted on a group of five managers
who looks after five different departments of Trafalgar Tours, namely Finance Manager, IT
Manager, Human Resource Manager, Customer Grievance Addressing manager, and Sales
Manager. Effective communication is an important feature of the senior Managers leading the
organization at Trafalgar Tours. At the starting of a new project or job each of the managers
sits for a meeting with the core members of the respective department. The members are
entrusted to inform the subordinates of the organization about the end results and decisions taken
at the meet.
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As per Men (2014, p.282), a transparent Communication System also keeps the team always
motivated. It is widely regarded that a motivated team can deliver the job more efficiently and
swiftly than a de-motivated one. The motivated team would also likely to be eager than the other
team to match up the performance level as decided by the senior managers. At Trafalgar, the
group of senior managers frequently communicates with the core members who are the group of
the Assistant Managers. The best part is that the subordinates including the group of assistant
managers look up to the Senior Managers as Role Models.
As per Jin et al. (2014, p.75), an effective Communication System among the senior authorities
can make the Decision Making Process of an Organization faster than the usual. In the
Organization the senior managers are responsible for the quick flow of information in the
Administrative Hierarchy. The employees also feel associated with the Organization and this
helps them to relate themselves with the motto and objectives of the Organization.
Apart from these, Trafalgar Tours follows a very unique and updated path of Communication
that deserves a special mention here. The group of Senior Managers, headed by IT Manager
operates their own Trafalgar HRM Software, which is actually a Local Network through which
the employees can share important work-related messages, documents, and emails among them
under the purview of the managerial group.
B. Analysis of organisational culture
The shared beliefs of the employees and the complete synchronisation of the team members by
introducing accurate teamwork further augment the operational process of the company. The
accuracy of the performance by introducing feedback process helps in compete merging of the
organisational culture within the company. The organisational culture of the company further
states that different cultures of employees are seen in the company that are ready to show equal
priority rights that are necessary for the betterment of the company. Different cultures are
righteously submerged within the business operation that is ready to mix up with the other
employees of different cultures (Carlsson Hauff and Nilsson, 2017, p.351). This synchronisation
further states that the company is ready to accept any ordination steps that can help in improving
the efficiency of the company. The organisation has reported a current change in the database
management system where inclusion of cloud computing has been implemented by the company.
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The current database management system has further stated that inclusion of feedback rating
software within the data structure can help in collecting the responses electrical and this process
can further help in augmenting the efficiency and customer retention easily (Goetsch and Davis,
2014, p.13). The process change in the management culture by introducing training and
monitoring process has further been done so that more efficient and effective appraisal and
training could be done more easily.
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Task 2
A. SWOT Analysis of management skills [AC 2.1. and 2.2.]
Nowadays, the tours and travel business has been one of the major business sectors of a country
as the contribution of this sector to the financial growth of a company is remarkable
(Phadermrod et al. 2016, p.42). In order to enhance the area of the tourism business, the
companies have to generate effective services for their tourists. The efficiency of the manager is
one of the key elements to satisfy the needs. Being a prospective manager of the company
Trafalgar Tours, I have able to evaluate the strengths weakness, opportunities and threats of
managerial skill to develop a business and comfort of the customer through a SWOT analysis.
The swot analysis would present the opportunity to understand the importance of the role of a
manager in an organisation. It would also help to understand the relationship between the
employees and the manager within an organisation in the light of the above-mentioned company.
The "S" is SWOT presents the strength of the manager. As a prospective manager, my strength
lies in my skill of communication and managerial expertise. These help me to be able to handle
my team members to generate better services to the customers. The responsibility of the manager
lies in the skill of managing the team and its responsibility at the times of crisis. On possessing
those essential qualities I am able to handle the probable problematic situations.
On the other hand, being a prospective manager my skills and powers are limited to an extent. It
does not allow me to take vital calls that could be on the part of my responsibility. The lack of
cooperation of the staffs is also appeared as one of the biggest trouble to handle my job.
Along with the weaknesses, there are several opportunities for the prospective manager of the
tourism industry. It helps the manager to get a number of facilities regarding the job. The lack of
dominant competition drives the manager to be able to continue his duty without any prior
competition. The internal opportunity lies in the obedience of the junior staffs, whereas the
external opportunity comprises of the offers from other companies to join them.
However, there are several threats like political imbalance, financial crisis, economic instability
that are being the hurdles in the way of my duties and responsibilities. The political issues often
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affect the tourism of a country to get a reduction in the tourist visits. As a result of this, I am
struggling to manage the financial issues regarding the business.
The management skill is the key instrument to lead a company towards the pinnacle of success.
With an effective managerial skill along with the powerful bonding with the employees help an
organisation to flourish in the business (Terzic-Supic et al. 2015, p.25). With the application of
excellent managerial skill, a company would be able to analyse the current market to reduce the
competency. The reduction in the competency and improvement in services would call a greater
number of tourists to enhance the area of business.
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B. Setting and Prioritizing Objectives and Targets
In order to enhance the business of the organisation and the objectives of the organisation are to
be set at first. These objectives will help the organisation to function accordingly. The objectives
that are set have to be arranged as per the priority of the organisation towards achieving it. The
priorities of the hospitality organisation are relative to provision of better services of hospitality
to its customers, going in accordance with the market trends as well as customer's preferences. It
also requires setting the pricing as per the economic status of the country and the economic
condition of the target audience.
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Task 3
A. Motivating and leading a team
The manager takes the sole steps in motivating a team by calling all the e employees of the team
and helping them by boosting their moral support to them. This can be created by imparting
various corporate games across the workplace. This is much vital, when all the employees get in
touch with the manager it not only boosts them up but also increases their confidence too.
According to Intezari et al. (2017, p.501), this helps in the increase of knowledge of the
employees, where they can get enough confidence in their performance too. A motivating
manager always encourages his colleagues and workers of the company. A successful manager
never tries to point out the fingers directly towards any employee rather the manager will always
try to help the employees and will try to safeguard them.
A manager is always a true leader who always stands by the side of all the employees of the
organisation irrespective of doing any types of partiality (Pugna and Boldeanu, 2014, p.559).
These types of managers generally get a huge success as e\well as bring\s enough success to the
growth of the company too. The organisation also tries to retain these types of resources by
giving various incentives provided the manager could give enough business to the company. The
leader is the person who always led and showed the path, which every employee of the
organisation follows thus; as a result, it helps the employees to lead through and take any types
of challenges, which comes in their way. This helps in the upliftment of their potential
performance as well as their growth in their organisation.
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B. Justifying the Probable Managerial Decisions [3.2., M2]
In its daily operations, an Organization faces numerous problems and critical situations, where it
is important to take quick decisions for the good of the Company. It is not always possible to
wait for the consideration of the Board of Directors. According to a Knippenberg et al. (2015,
p.653), leaving everything on the board of directors would only aggravate the problems as the
problems would grow bigger and more critical by then. As per Graham et al. (2015, p.459), that
is why the Authorities of an Organization leaves the duty and power of important and emergency
decision making upon the group of Senior Directors.
In order to make proper decision making, I, as a Trainee Manager will understand the need and
process of the managerial decision making, which is defined as the objective of the Decision
Making (Rao and Tilt, 2016, p.327). At Trafalgar, the managers understand that a right decision
goes through several stages such as eliminating unnecessary options and making right choices.
They have a very clear idea of what are the operational areas of the company. At the same
situation of facing a problem, I will try to know how the Company wants to serve the customers.
The decision-making process will go through mainly four stages. First of all, I need to identify
the problem that is currently blocking the goals of the Organization. After the correct
identification, I will consider a number of solutions that can be followed to solve the problem.
At this stage, I may or may not consider the suggestions provided by the Assistant Managers.
This is the third stage through which I would be selecting the final decision. The fourth and the
last stage of the decision-making process would be the implementation and the monitoring of
the selected decision. The last stage is initiated by the manager as he or she informs the persons
working under him or her about the decision (Williams, 2017, p.15). At this stage, I will inform
the subordinates about the right implementation of the decision so that the employees do not get
confused and do not make any mistakes. I also need to monitor the whole process in order to
make sure that the process is going through the right way.
As a manager, I will also evaluate the outcomes of the decision taken by me. As a Trainee
Manager at Trafalgar, I would gain confidence if the decision turns out as the right choice for the
Organization. This will also help me to win the reliability of the seniors. However, if the decision
comes out as the wrong one then I hope the seniors will guide me about where the process went
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wrong. I will also critically evaluate the decision by myself and I will compare this with the
previous experiences I have had with the last Company or Organization I worked with.
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Task 4
A. Managerial and Personal Skills for Career Development and Future Agenda [AC 4.1
The relevant skills for a manager are those like being exceptionally innovative as to bring new
ideas that can attract more customers and provide better level of hospitality to its customers
(Bisk, 2018). The manager is required of being well versed with the vision and goals of the
organisation in order to manage the organisation accordingly. The most important leadership
qualities are about spending quality time in the organisation and involve and engage in the works
of the organisation. This helps to foster a feeling of respect and believe in the leadership of the
manager of the organisation. The leader should be communicated properly. In the tourism
industry, the leader has to effectively communicate with the employees as well as the customers
to build a strong bond with both of them. The leader should be extremely committed to his or her
duties which will help better management of the organisation. The qualities of the leader are such
that it should inspire the associates as the leader are found to share their own experiences, vision
as well as goals. This will help the associates to learn from the same and work accordingly for
the organisation.
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B. Review of Career and Personal Development Needs [AC 4.2., M3, D2 & D3]
According to Carraher et al. (2014, p.301), for a Management professional the process of
learning never stops. The career of the professional is the way to improving the learning of the
Managerial Principles he or she has learned at the institution. The trainee should always be able
to understand where his career is going at. The person will also evaluate that what are the places
he or she can improve to give it a right turn.
In order to do this, one will plan at least five years ahead of the present time. The professional
needs to understand where he wants to himself in five years time. In the present scenario, the
professional is successful in achieving the primary goals that the person kept before to follow.
The person at first briefly outlined the career objectives as the main focus of the present time.
For this, the person has chosen a number of Organisations and Companies where the person
thought his skills would help him or her to be appointed as a trainee or an employee. In order to
get selected the person brushed up his communication skills, intuition power and quick
decision-making ability to match up the expectations of the Organization he wants to join in.
After a thorough analysis of the previous career plan and matching it with the performance level,
it is important that the person identify the Strength, Weakness, Opportunity, and Threats.
At present, the professional is able to identify few shortcomings. He has acquired the skills of
managing a team as its leader and successfully handing the process of informing the employees
about what they need to do to achieve a certain goal at a limited period of time.
However, the person is still running out of time in making a proper decision, especially when the
situation becomes a little more critical. The person concerned here is feeling a little nervous
whenever the person is instructed to handle a large team consisting of several members. That is
why he has decided to identify the weak areas in the skills he has for leading a team. He needs to
present himself more and more in the same situation to make him habituated with the pressure of
the situation. According to Stambulova et al. (2015, p.12), whenever an individual finds that he
or she is lacking some skill as a professional, he or she can surely surpass it by enrolling in an
intense programme that addresses and covers such lack of skills. The programme would enable
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the person to rectify the areas of lacking. This would also enable the person to learn new skills
(Coetzee and Stoltz, 2015, p.89).
Career Development Plan for Future
First of all, the person concerned understands that the object is to be a Senior Manager in the
desired Organization. In order to be the preferred choice of the companies, he needs to complete
the education with a first class grade. The person has set a number of priorities such as Project
Management, Team Managing and Idea Build Up. The person has also planned to analyze and
utilize the experiences that were gathered by the person in the past. It was when the person
worked as a trainee in a travel and tourism company for six months. The person hopes that with
the modified plan it would be possible to get the desired position in near future.
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Conclusion
This assignment of providing a report is generally done to identify and analyse the business of an
organisation of the travel and tourism industry. The report deals with comparison several
relevant styles of management followed by the organisation as consideration for this assignment.
The report has evaluated the process followed by the hospitality organisations in
communications, the culture within the organisation and the changes that the organisation is
currently undergoing. The report has further dealt with evaluation of the skills and performances
in the organisation that will help prioritise the goals of the organisations and enhance the
business.
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