Career Development Plan and Management Development Analysis Report

This report provides a comprehensive analysis of career development and management practices within an organization. It begins by comparing various management styles, including authoritarian, transactional, and bureaucratic approaches, and discusses the leadership characteristics of senior managers. The report then delves into the communication processes, organizational culture, and the process of change within the chosen organization, The Milestone Hotel and Residences. A self-assessment of management skills and performance is conducted, including a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. The report also sets objectives and targets for personal development and explores strategies for leading and motivating a team to achieve goals. Managerial decisions are justified, and recommendations for improvements are provided. Finally, the report examines how managerial and personal skills support career development, reviews career and personal development needs, and produces a development plan with career goals and objectives.

CAREER DEVELOPMENT
PLAN AND MANAGEMENT
DEVELOPMENT

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
A. Compare the different management styles that you may have observed and discuss the
leadership characteristics of the senior managers............................................................................3
B. Communication process within the chosen organisation and analyse organisational culture as
well as the process of change that is taking place in your organisation..........................................5
TASK 2.................................................................................................................................................6
A. Assess own management skills and performance and analyse your own strengths, weaknesses,
opportunities and threats..................................................................................................................6
B. Set and prioritise objectives and targets to develop your own potentials ..................................7
TASK 3.................................................................................................................................................8
A. Lead and motivate a team to achieve an agreed goal or objective..............................................8
B. Justify the managerial decisions you may have made or you would make to support the
achievement of agreed goals and objectives and recommendations for improvements .................8
TASK 4.................................................................................................................................................9
A. Own managerial and personal skills will support career development and set the agenda for
future................................................................................................................................................9
B. Review career and personal development needs, current performance and future needs to
produce a development plan with career goals and objectives......................................................10
CONCLUSION...................................................................................................................................11
REFERENCES...................................................................................................................................12

INTRODUCTION
Career or professional development plan is made by the management to accomplish the goal
of organisation. In this plan both an individual and an organisation develops itself. Development of
skills of an individual and their knowledge. continuous improvement of an individual helps the
organisation to develop. Hospitality sector is a wide sector which contribute in the economic
development of the country. The Milestone Hotel and Residences is a five star hotel of London, UK
which was opened in 1884. This file will include the different types of management styles and
leadership characteristics of senior leader, communication process inside the organisation, effective
approach to study and research, abilities of an individual to stay in the organisation and much more.
TASK 1
A. Compare the different management styles that you may have observed and discuss the leadership
characteristics of the senior managers
Bases Authoritarian Transactional Bureaucratic
Urgent task In this leadership style it
allows to leaders to
directly advice the
employees for time saving.
Take decision as soon as
possible and avoid
conflicts so no problems
arrive to complete the
task(Zhu and et.al., 2018).
In this style leaders are
not comfortable to punish
the employees if they did
something wrong.
Leaders motivate the
employees for do work
in time with quality.
In this leadership style
time affect the leaders
if the employees are
not well trained or
experienced. So the
leader make the work
comfortable to follow
the rules and
regulations.
Experience of
employees
This style fit also in the
experience team and
inexperience team.
Employees know that they
follow the order of leader
in any situation so there is
no need to make discipline
In this style leaders can
punish the employees or
reward the employees as
per situation. For
experienced members
there runs competition for
Both experienced and
inexperienced persons
survive with this
leadership style
because they know
they have to do work to
follow the rules and

because it creates
automatically.
create reward as possible. regulation. It would be
helped them to achieve
the goals of
organisation.
Team size It is not easy to hear and
listen all the employees so
in this style leader directly
approach to the particular
team and advise them for
work(Goldratt, 2017).
Any size of team like
small, medium or big,
affected by the
punishment and reward
system. The leader helps
the employees even it is
critical or not.
In this leadership style
it is challenging for the
leaders because every
employee not happy
with the rules and
regulations. So it is
upon leader that how
can motivate the
employees.
Advantage Leaders maintain the team
with instruction so it is
easy to take decision in the
critical situation. Good for
both experienced or in
experienced.
The leaders motivate the
employees with reward
system and it is
comfortable to take help
of them in any situation
because they are already
affected with leader.
In this the team know
about the rules and
regulations so there is
the least chance to
mistake.
Leadership characteristics for senior managers
 Self managing
 Good communication skill
 motivator
 Able to set the goals and objectives
 Decision maker
 Team building and capacity to manage the work

Autocratic leadership style- Autocratic leadership style refers to a line of demarcation exist
between the leader and his followers and all the decisions are taken by leader solely. Task oriented
behaviour and centralized authority. It is appropriate when the subordinator are unskilled.
democratic leadership style- Democratic leadership is a type of leadership in which the leader
shares decision making power and other responsibilities with the group members. In it the control of
leader on employees is low. It is appropriate when the employees are skilled and experienced.
Contingency Theory - It is an organisational theory that claims that there is no best way to
organize a corporation, to lead a company, or to make decisions. Instead, the optimal course of
action is dependent upon the internal and external situation. A contingent leader effectively applies
their own style of leadership to the right situation.
B. Communication process within the chosen organisation and analyse organisational culture as
well as the process of change that is taking place in your organisation.
Organizational culture is defined as the underlying beliefs, assumptions, values and ways of
interacting that contribute to the unique social and psychological environment of an organization. It
includes an organization’s expectations, experiences, philosophy, as well as the values that guide
member behaviour, and is expressed in member self-image, inner workings, interactions with the
outside world, and future expectations. The Milestone Hotel and Residences use this system for the
achievement of the organisation as well as employees.
Communication process created in the organisation in many ways like oral communication, non
verbal communication, downward and upward communication, formal or informal communication
etc(Charles, Schmidheiny and Watts, 2017). In The Milestone Hotel and Residences the
communication process has following stages-
Sender or communicator who want to serve the information at first create the information, it
is the source where information is generated. It is the starting process of communication.
Now the message is to be transmitted through the source of communication, the team leader
transfer that particular message face to face whom it will be given. It is up to sender to choice how
they want to give information.
Medium of communication is choice of sender and medium like face to face, telephonic,
messenger, e-mail etc.

Receiver has received the message and try to understand the message that what the sender
want to say to him.
Receiver take actions against the information. Receiver do what has to do.
In the last stage both sender and receiver communicate with each other that message or
information has done or not. Conveying about the information and it is also called feedback.
Types of communication-
Verbal communication- Verbal communication is use of word and sounds to express the feelings
and information in front of someone.
Non verbal communication- It is the type of communication in which feelings and expressions
expressed to someone through gesture and posture.
Process of organisational change- Organisational change is all about the culture of organisation.
There are three stages of change and they are following-
Unfreezing- It is made to realize the individual that the feelings, process, structure and work will
not same every-time(Goldratt, 2017). It changes anytime. It is the stage where individuals have to
change themselves according to the change in organisation. Rewarded the person who is willing to
this change and punish the other one.
Changing- In this stage of change an individual understand about the organisation that what
particular thing has changed and they also changed themselves according to the situation. The
employees accept the new model and start work towards it.
Refreezing- During this stage an individual experiment on the new model of work. It effectively
blends with the others' behaviour. Employees build themselves for the new model and also motivate
the other for same.
TASK 2
A. Assess own management skills and performance and analyse your own strengths, weaknesses,
opportunities and threats
Leadership skill- It is the most beneficial skill which is not common in every person. This skill
helps me to lead the employees in the organisation. There have been times where I have been a part
of team projects and have led my teams but that is not a clear indication of whether I can handle

other major responsibilities well or not.
Personal skill- It includes motivational and communication skill. I am closely connected with the
people in the organisation and it makes me comfortable among them. I am able to motivate the
people through different styles of leadership.
There are few steps to asses myself and they are following-
Prepare self assessment- In this self assessment process at first I have created the questionnaire in
which shows ability and knowledge which gain by me. It is self perception of myself that as a
manager what I did in the organisation and how I allied the leadership styles(Maxwell, 2018).
Feedback from team members- It is the technique to measure my skills and qualities. The
employees who worked under me and the styles which i used to communicate with them is good or
not. I ask to every team member that what are the situation of them under me and share the feelings.
Client feedback- The leadership style which applied by me to achieve the goals of organisation.
The employees who worked according to my information is satisfied for clients or not. Understand
about the feedback from others that they gain better service or not(Maxwell, 2018).
SWOT Analysis
Strength-
 Handling large number of clients
 Leadership technique
 High social competences
 Good reputation in the organisational
 Effective Employees
Weaknesses
 Lack of investment culture
 Performance is poor according to clients requirements
 Low importance of investment philosophy
Opportunities
One opportunity that I have from my career perspective is to hone and enhance my technical and
knowledge skills and abilities. My further education can help me learn these new skills and abilities.
In addition, I also have the opportunity to learn and developing managers skill that I don’t currently

possess to incorporate everything required in a manager, which can help me in becoming more
successful in my career.
Threat
 Strong regulatory environment
 Competitive market
 High fees affected consumer purchasing power
 Danger from Terrorist
B. Set and prioritise objectives and targets to develop your own potentials
To develop the own potentials it has to make some objectives and target them for sustainable
performance of own as wee organisation. There are few steps-
Connect job to organisations success- Role of manager is directly connected with the success of
the organisation and to develop my own potential at first i have to set the objectives which meets
with the organisations' goal. I can take details of my work that what are the direction of my work
and how it creates profit for the organisation. Increase the efficiency of work to develop the
organisation(Zhu and et.al., 2018).
Identify goal categories- To develop own potential I have to search for the main goal and ways to
develop myself. Works which done in right direction to develop myself as well as organisation.
Create the goals which relates to the organisation and its success.
Writing S.M.A.R.T. goals- It can be define as specific, measurable, achievable, relevant, time
bound.
S - specific, significant, stretching
M- measurable, meaningful, motivational
A-agreed upon, attainable, achievable, acceptable, action-oriented

R-realistic, relevant, reasonable, rewarding, results-oriented
T- time-based, time-bound, timely, tangible, trackable
Compare old profits situations and recently profit. This comparison is to know about all the
situations which running in the organisation. Understand that how, when, why, where the situations
create. To increase the number of deals put own efforts in efficient way. Turn objectives into smart
goals because smart work is better than hard work.
Prioritise goals- Determine that which objectives better put into the organisations' strategy and how
can this objective helps the organisation to achieve the goals. Try to cover all area and cover nearby
people. Target a particular area to increase the contacts for organisation. Develop the strategies for
initial contacts. I have to give priority to the organisations' goal and try to increase the efficiency of
the work for better outcome. Remaining contacts depend on the goodwill and success of the
organisation. The Milestone Hotel and Residences is already well known hospitality industry but
efforts always found something new and unique thing and helps to achieve own potential.
TASK 3
A. Lead and motivate a team to achieve an agreed goal or objective
Maslow's theory of motivation- According to this theory there is some level of satisfaction of
employees and they are following-
Psychological need- It is the basic need of the people which needed to everyone. It includes air,
food, shelter. clothing etc. It plays an important role to achieve the goals because if the employee is
satisfied then definitely they contribute in competitive advantage.
Safety need- After fulfil the psychological need it comes to safety need. It includes security, order,
law, freedom etc. If the employee in the organisation feel safe then they work with high efficiency
in the organisation.
Love and belongingness- After fulfil both of them it comes to love and belongingness. Every
employee want love and affection in the organisation. It makes them happy and help to the
organisation in competitive advantage.
Esteem- It divided into two parts. One is esteem for oneself which include dignity, achievements,
independence etc. Other one is the desire of reputation. If the organisation helps the employees to

develop and promote then employees help the organisation in competitive advantage.
Self actualization need- It includes personal; growth and experience of the employees.
Herzberg motivational theory- Herzberg classified the job into two factors-
Hygiene factor- Hygiene factors are those job factors which are essential for existence of motivation
at workplace. It includes pay, company policies, fringe benefit, physical working condition etc. that
all factors affecting the employee as well organisation.
Motivational factors- Through herzberg the motivational factors affect the employees at workplace.
These factors affect the employees in term of competitive advantage. These factions are following-
growth and promotional opportunities, responsibility, recognition etc.
Many ways to motivate and lead the team. Team leading is not a difficult task but also not an easy
task. Team leader is the person who manage all the works of the team and instruct the team
whenever they need to be instruct.
Share the organisations' vision to everyone- It is very important thing to lead a team. At first all
team members have to aware about the vision and mission of the organisation because if the team
members do not know where to go then their work will not make efficiency for the organisation.
Motivate employees on the basis of organisation goal(Zhu and et.al., 2018).
Communicate with staff- Communication is the best thing to make relations with each other.
Through communication staff members feel comfort on the workplace and their comfort creates
profitability for the organisation. Share the ideas with team members so that they can also share
their ideas with the leader and it can make better relation of the employees and leader. Good
communication can be defined as best motivation.
Make people feel appreciated- Appreciate is the better reward for the employee because they share
their ideas to the management when they are comfortable with them. After sharing the idea if
employees appreciated by the management then this thing motivate them on a big level. To motivate
the team members it has to done.
Give challenging tasks- To develop and motivate the team, challenges have to give to them.
Motivation is not only give by a leader, self motivation is the best motivation in the world. If team

members always do constant work than their mind set with work and it is constant. So to develop
the employees difficult task has to give to them. It has to recognize that tasks which has given to the
employees, relates with his interest(Martinelli and Milosevic, 2016).
B. Justify the managerial decisions you may have made or you would make to support the
achievement of agreed goals and objectives and recommendations for improvements
The decisions which will make by me in the future relates to strategic planning and relationship
building among the employees. Major and minor decisions, programmed and non programmed
decisions would take by me in the future for development. To support the decision i have to follow
the guidelines-
 Set smarter goals
 create a plan of action
 eliminate the risk
 instil self scissions
 Avoid procrastination.
 Leverage daily goal setting.
In order to lead and monitor the team i have to make various decisions for effectively running of the
organisation. I also have to made basic plans for better running of operational department. There are
various decisions which have to made to better and smoothly running of the organisation. In
hospitality industry better services make organisation better.
Strategic planning- To smoothly run of an organisation, develop the basic plan for the run of
operational departments. I have analysed the past performance of the organisation and compare it to
present performance of the organisation. I have found the different between them and also found the
problems to run the operational departments(Martinelli and Milosevic,2016). To solve the problems
i have changed the way of work process, changed in the communication way, also changed the way
of monitoring and delivering the service.
Relationship building- Relationship between staff and manager plays major role in the
organisation. Communication is the best policy to build good relations. Well communication always
make an effective team and effective team work with their all efforts. I will conduct the team
meeting and get together of the employees from which they easily know each other and understand
capability of each other(Udall, 2017). My decisions will support the team for development and

contribute in the organisational development.
Recommendations for achievement
For development of The Milestone Hotel and Residences organisation has to focus on the needs
and wants of the customised that what they want from the industry and try to satisfied them. The
Milestone Hotel and Residences has good work environment but there is lack of management and
control team. High authority has to do something for it and they also have to take feedback and
reviews for the customers for better performance of the organisation(Dixon,2017).
TASK 4
A. Own managerial and personal skills will support career development and set the agenda for
future
My own skills will support me to make a career in hospitality industry like The Milestone Hotel
and Residences. Following skills which are required for managerial activities-
Communication skill- In the hospitality industry communication skills play major role. I have
good communication skills to interact with the foreigners and local customers as well.
Communication skills is a part of hospitality industry and this skill will support to the industry for
sustainable work.
Leadership skill- To gain higher position, leadership skill plays a main role in the hospitality
industry. I have knowledge about team leading. I have completed training according to team leading
so i think am comfortable for being a team leader(Udall, 2017).
Time management- Time management plays main role in career and professional development.
Time management is important for satisfaction of the customers because customers feels happy to
receive fast delivery.
Adaptability- Service standers increase with time because of globalization. It is necessary to
develop myself for catch the opportunities which make existence in the environment. This skill help
me in effective decision making and better perform to the organisation. This skill help to increase in
learning and professional development(Hunt and Weintraub, 2016).