Professional Career Development: Role Play Analysis Report

This report provides a comprehensive analysis of a role-play interview designed to assess and improve professional development. The report begins with a reflection on the role-play experience, detailing the author's initial nervousness and subsequent increase in confidence as the interview progressed. It highlights the identification of both strengths and weaknesses, particularly in communication skills and situational adaptability. A self-learning analysis follows, emphasizing the importance of continuous skill development and the integration of diverse knowledge areas to enhance creativity and productivity. The Gibbs reflective model is then applied to structure the analysis, describing the interview experience, exploring associated feelings, evaluating the positive and negative aspects, and drawing conclusions about areas needing improvement. Finally, an action plan is presented, outlining specific goals, strategies, and timelines for enhancing skills in areas such as communication, productivity, customer management, and teamwork. The plan includes resources like books, online courses, and team-building activities to achieve these objectives, aiming to improve overall professional capabilities and career prospects.

Professional Career
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Reflection on Role Play...............................................................................................................3
Self Learning Analysis.................................................................................................................3
Gibbs Reflection Model...............................................................................................................4
REFERENCES................................................................................................................................1

INTRODUCTION
Reflective learning is a form of educational activity which done by students in order to
describe their learning experiences which is used to self evaluation and developing working
strategy for improvement. Evaluation of experience achieved from a interview is done in this
report in order to improve the working capabilities by which personal weak areas can be
improved.
MAIN BODY
Reflection on Role Play
During the interview I was asked several questions in a very systematic way through
which I was efficiently able to portray a clear image of my learning from my experiences.
Before, the starting of role-play I was very nervous but in the first question in which I has to
describe myself has reduced my nervousness and has provided me confidence to efficiently
communicate with the interviewer. Once my confidence level has increased then the next
question was asked which was about the identify my potential and learnings in different fields
which has provided interviewer a clear image of my working capabilities. After that further
questions were asked in such a way that it has showcased my different working styles as per the
changing situations by which I was able to portray my capabilities, as per the requirements and
with the has also allowed me to find creative solutions for the questions. Through these questions
I was able to identify my weak areas which was making a direct negative impact on my
performance. Due to which I am able to identify the weak areas and can analyse the working
strategy by which I can eliminate the weak sections because of which chances of goal
achievement are increased for me. I also analyse the through these questions the interviewer tend
to analyse the authenticity of my questions because of which the second questions was not
completely based on my experience but instead it was based on the extra activities which I had to
do except for being as an waitress. This has showcased me that I have to improve my skills and
also at the same time have to make sure that I am able to work in different situations, which was
identified by me during the question of angry customer and thus allowed me to showcase my
problem solving skills and team work spirit for better performance.
Self Learning Analysis
Through this interview I have analysed that even though I am having a efficient amount
of experience but still I felt hesitated before the time of interview because of which I have to

work on improving my communication skills by which I can increase my working capabilities
(Pitan, 2017). This will be a very effective and useful plan for my career development planning
because of which I can achieve skills and knowledge which contribute towards work efficiency
and due to which employability skills will be improved and my work productivity will also be
increased. I have also learned that I have to work in such a way that my working capabilities can
be increased for achieving this I have to work in such a way that high productivity I achieved and
also at the same time learn new skills by which I can integrate different fields of knowledge in
my work area by which I can increase my creativity and achieve high results (Sopa and et.al,
2020). With that this interview also allowed me to identify my professional strengths and
weaknesses because of which I am able to identify my strengths which I can use to overcome my
weaknesses. In order to achieve this I have to develop an efficient working plan by which I can
learn new skills and also at the same time achieve high level of productivity in my work area, by
which I can ensure that I am able to provide high and creative products and services to customers
(Tucker, 2017). Through this effective working plan I can increase the probabilities of reducing
and eliminating the performance gaps which I have experienced during my engagement with the
interviewer, thus I have to make sure that I am able to implement these performance
improvement plans by which I can achieve my professional employment goals.
Gibbs Reflection Model
Description-
During the interview I was very nervous and hesitated at the beginning but with time my
confidence level and command on language increased. Since me and interviewer were the only
available person in that interview because of which I was able to portray my unique and creative
working capabilities by answering all at questions in creative and productive way (Lestander, Ö.,
Lehto, N. and Engström, Å., 2016). The main outcome of that interview was that I am able to
identify my weak areas by which my confidence level has increased. Since this was a role-play
in which I wanted to identify my weaknesses and due to which I am able to identify the areas in
which I have to improve my working capabilities which has increased the chances of goal
achievement for my professional development.
Feelings-
Before the starting of interview I was unaware of outcome because of which my
nervousness has increased due to this unknowingness my confidence level for surpassing this

interview was low. But with the chances in time and changing questions I was able to improve
my answers with time and by which my performance and confidence level has increased
drastically (Sekarwinahyu and et.al, 2019). The interviewer is aware of the type of nervousness
through which the candidate has to pass because of which the interviewer was trying to ease up
the situation which was reflected by the first introduction question, which has eliminated the
unknowingness factor and developed a platform on which future questions can be asked. This
has increased my confidence to the next level because from now onwards I have a base idea for
the interviews and can develop effective working plan in such a way that I am able to achieve the
desired outcome.
Evaluation-
The good side of the experience was that I am able to analyse the differences in situations
which changes with time and because of which I am able to reduce the fear of failure and has
developed a effective working plan by which my confidence level has increased (Henning and
et.al, 2019). The interview were systematically arranged and interlinked with each other in such
a way that interviewer gets a clear understanding of my working capabilities and ways in which I
utilize my experience for improving my present performance. The positive outcome of the
interview was achieved form the collaborative efforts of me and interviewer in which a series of
consecutive questions were asked to get a accurate estimate of my working capabilities.
Analysis-
During the interview the questions and answers were up to the mark because the main
goal of this action is clear and understandable to both the involved parties because of which the
interacting questions were relatable to the requirement of the situation and that is reason why
things happened as per expectations (Mazel, Stuhl and Suhov, 2020). This was a role-play by
which the interviewing candidate and interviewer can get a clear simulation based analysis of the
different situations which arises in a interview and the goal was to analyse different efficient
ways through which desired outcome can be achieved. The main goal of the interview was to
evaluate the situational based analysis on the experiences which are achieved from different the
working period as an waitress because of which specific field knowledge is required for
identifying the questions.

Conclusion-Kothai, S. and Jyothi, K.T., 2019. A STUDY ON SKILLS AND KNOWLEDGE
TO ENHANCE THE EMPLOYEES EMPOWERMENT-TIRUPUR DISTRICT. NOLEGEIN-
Journal of Human Resource Management & Development, pp.1-5.
Na-nan, K., Chaiprasit, K. and Pukkeeree, P., 2017. Influences of workplace environment factors
on employees’ training transfer. Industrial and Commercial Training.
I have learned that even-though I am having a high working experience but there is still a
room for improvements and also have learned that working capabilities can be increased with
time and because of which we have to make sure that we integrate different fields knowledge in
to our working style (Blemker and et.al, 2020). Through this innovative working style work
creativity can be increased and because of which chances for goal achievement can be increased
because employee's performance make a direct impact on the working capabilities of the
organization. This is why I have to keep working on improving my working capabilities by
which I can achieve high work creativity and productive due to which goals can be achieved.
Action plan-
Goals Strategy Resources Time
Improve command on
language
Reading books and
joining language
classes to get a better
understanding of
different accents, by
which I can efficiently
understand customer
requirements and work
accordingly as per.
The requirements by
which I can achieve a
improved customer
experience and with
the I also have to make
sure that I develop
By using different
books and novels I can
increase my
understanding of word
banks and I can
understand meaning
and requirement, with
that taking class room
sessions will allow me
to establish
communication with
different people due to
which I can achieve
ground level working
experience. With that I
Within next 6 months

effective relation with
customers because
through this activity I
can make sure that
customer loyalty with
company is
maintained.
can also develop
effective
communication with
the help of free
applications which
provide a bidirectional
communication with
different people
because of which my
communication skills
can be increased.
Improve work
productivity
By taking efficient
training through which
I can improve my
working capabilities
and can also integrate
the different field's
knowledge in the work
environment by which
high work productivity
can be achieved.
Joining a institute at
which I can achieve I
can achieve
management and
communication
lessons at a same time
by which I can
improve my working
capability and at the
same time increase the
work productive by
integrating new skills.
Increase work
productivity in next 7
months.
Customer management
skills
I have to improve my
performance in terms
of dealing with angry
customers because of
which I have to take in
class training and also
at the same time take
In order to efficiently
deal with angry
customers I have to
improve my logical
thinking and also have
to increase my
command on
Learn and improve
customer management
skills in next 1 year.

online video tutorials
by which I can learn
new ways through
which I can manage
angry customers in
such a way that I
achieve my desired
target.
experience usage by
which I can achieve a
high level of work
productivity and also
at the same time
reduce my dependency
on the high authorities
of company in terms
of dealing with angry
customers.
Team work spirit I have to improve my
working as an
individual and as a
team member because
of which I have to
increase my
engagement in team
building activities by
which I can develop a
effective team working
strategy and for
achieving this I have
to increase my
engagement in team
building activities like
games and institute
activities because of
which I can improvise
my working
capabilities. Through
this improvisation I
In order to improve
my team work spirit I
have to increase my
engagement in indoor
and outdoor gamings
by which I can
develop a team work
spirit because in multi
player games players
have to collaborate
their efforts in such a
way that common goal
can be achieved and
since organization is a
group of employees
working towards
achieving a common
goal because of which
it will provide me high
level of work
Increase team work
spirit within next 1
week.

can improve my
working capability in
such a way that I am
able to showcase my
creative thoughts
based on my previous
experiences.
productivity.

REFERENCES
Books and journals
Pitan, O.S., 2017. Graduate employees’ generic skills and training needs. Higher Education,
Skills and Work-Based Learning.
Sopa, A. and et.al, 2020. Hard Skills versus Soft Skills: Which are More Important for
Indonesian Employees Innovation Capability. International Journal of Control and
Automation. 13(2). pp.156-175.
Tucker, E., 2017. Engaging employees: Three critical roles for managers. Strategic HR Review.
Lestander, Ö., Lehto, N. and Engström, Å., 2016. Nursing students' perceptions of learning after
high fidelity simulation: effects of a three-step post-simulation reflection model. Nurse
Education Today. 40. pp.219-224.
Sekarwinahyu, M. and et.al, 2019, February. Development of problem based learning for online
tutorial program in plant development using Gibbs’ reflective cycle and e-portfolio to
enhance reflective thinking skills. In Journal of Physics: Conference Series(Vol. 1157,
No. 2, p. 022099). IOP Publishing.
Henning, F. and et.al, 2019. Gradient Gibbs measures for the SOS model with countable values
on a Cayley tree. Electronic Journal of Probability. 24.
Mazel, A., Stuhl, I. and Suhov, Y., 2020. The hard-core model on planar lattices: the disk-
packing problem and high-density Gibbs distributions. arXiv preprint
arXiv:2011.14156.
Blemker, M.A. and et.al, 2020. Modulation of the Visible Absorption and Reflection Profiles of
ITO Nanocrystal Thin Films by Plasmon Excitation. ACS Photonics.
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