Career Planning and Development of Porter in Hotel Industry Report

This report focuses on the career planning and development of a porter within the hotel industry, using the author's personal experiences at the Grace Hotel in Australia as a case study. It explores the importance of training and personal development, detailing the specific training received and its impact on skills and career goals. The report further examines opportunities for continued growth, including performance evaluations and the role of management in fostering employee development. It also includes a discussion of the author's career aspirations, challenges faced, and strategies employed to overcome obstacles. The report also incorporates an interview with a manager to gain insights into leadership and career advancement within the hospitality sector, providing a comprehensive overview of the career path from porter to potential management roles. The report emphasizes the significance of continuous learning, adaptability, and effective communication in achieving career objectives within the dynamic hotel industry.

RUNNING HEAD: CAREER PLANNING
Career Planning and Development of Porter in Hotel Industry
Student Details
3/20/2020

CAREER PLANNING
Contents
Introduction......................................................................................................................................3
Training and Personal Development...............................................................................................3
Further Development.......................................................................................................................4
Debrief Goals...................................................................................................................................5
Interview with a Manager................................................................................................................7
Ten Step Career Plan.......................................................................................................................9
Bibliography..................................................................................................................................13
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Introduction
In order to survive in these changing and evolving economies, it is important for every
individual to plan their career and work continuously for their overall development (Banfield &
Kay, 2012). In this reflective study the carrier development plan of a Porter in Hotel industry is
discussed by considering many factors.
Training and Personal Development
A porter is a member of the team of a hotel who greets visitors, brings their baggage from
and to their rooms and manages different amenities including taxis and bookings at restaurants,
also named a concierge, typically at a management level. In order to cater the needs of the
customer in effective manner a porter needs effective training (Alcázar & Fernández, 2013). I as
a hotel porter in Grace Hotel which is situated in New South Wales, Sydney, Australia got many
trainings for caring out my job in effective manner (Grace Hotel Australia). The Grace Buildings
is a landmark Skyscraper Gothic architecture building that contains a pub, casino, cafe and
restaurant situated at 77-79 York Street throughout New South Wales, Australia's largest
shopping district in Sydney. Mental growth improves the standard of your life by acquiring the
capabilities required to meet the personally and professionally goals. Personal training may
include aspects of self-confidence, anger control, performance, innovation, time management as
well as professional improvement. I have been educated in all kinds of job and out of college.
Through my general growth phase, the company always requires relentless efforts (Karambelkar,
2017).
The hotel porter of Grace Hotel, Australia I have earned training in a variety of fields.
These include: interactions and protocol, team function, administration and personnel hierarchy;
conflict resolution; addressing requests and difficulties and physical fitness (for example, the
best approach to carry bags or repack for guests). These include: Knowledge will be built and
strengthened and staff productivity can be minimized by easily giving the porters. I say that I am
able to spend and increasing your hotel profits in the potential of your employees (Lumen, 2019).
The value of a hotel porter to give the first impact on the hotel to guests cannot be emphasized
enough. A first impression will be made in a matter of seconds between a great encounter and
disappointing a consumer (Zervas, 2017). Through the preparation and the subsequent
assessment, I guarantee that the porter has the appropriate degree of expertise to insure that the
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reputation of the Grace hotel is safeguarded so that the clients remain faithful for a long period
(Yahiaoui, Chebbi, & Weber, 2016).
The training and development process is important for every employee, same it goes for
porter of the Hotel. According to personal experience the training I got from the management of
Grace Hotel of Australia, helped me in improvement of my knowledge. It also helped me in
gaining an attitude which helps to improving my life, awareness, my attitude; believe in myself,
potentials develop my skills, in setting up of my goals, etc (Maier, Tavanti, Bombard, & Gentile,
2015). It also allowed me to deal successfully with the desires of hotel guests. I have been able to
develop the skills any worker requires. I am taken to a greater degree by the learning plan, which
helps me to provide successful skills. This allowed me to will some bad ties within the Grace
Hotel, Australia administration. The training and development I got from the management of
Grace Hotel helped me in development of my future goals, managing mu career plan and
understanding the need of urgency in the same (Ozturk & Tatli, 2016).
Further Development
The lesions I got from the Grace Hotel management professionals who served as the
porter allowed me to think about the places of which I was not involved. In fact, my boss carried
out the efficiency review, where my productivity was carefully evaluated. This helped me realize
my good and detrimental qualities and helped me recognize the ways I should develop and
become a better hotel manager (Banihani & Syed, 2017). It is vital that a highly qualified and
versatile workforce be able to tailor intelligently and efficiently to fulfill costuming needs in an
ever more dynamic hospitality industry in Australia. As a consequence, hotel strategies aim at
encouraging high quality of service and training their employees to deliver outstanding service
and please clients, which is the business's main achievement (Jung & Yoon, 2011). From this
point of view, Grace Hotel of Australia performed my 360 degree success evaluation.
The efficiency of the workers is critical for service delivery due to the clear connection
between the employee and the customer. I, as the primary witness and evaluator in that
connection, have to trust organizations to provide high-quality service to their team members.
Via their HR guidance, Grace Hotel has supported me with suggestions and encouragement to
deliver the highest outcomes (Shin & Thai, 2015). Performance evaluation is one of the most
critical performance management instruments for evaluating and managing the importance team
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leaders and their feedback add to the strategic goals of the company and especially consumer
satisfaction (Jones & Martain, 2013).
Given the opportunity and input I've obtained from the experts, it is important for
prospective managers in this sector to take the corrective route. For both consumer loyalty and
high performance, I will correct myself to meet, maintain and boost client desires in the hotel.
With Grace Hotels required to design and incorporate successful assessment systems which will
improve and inspire me and other employees successfully, the position of the performance
evaluation system is undoubtedly crucial in this regard (Clevenger & Singh, 2013). Employees
are therefore found happy so the companies meet their pay, employment and equity demands and
aspirations. If people's evaluation mechanisms or actions of evaluators / managers during
evaluations, such as confusion and subjectivity, are not resolved, instead there is demotivation,
accompanied by job frustration and stronger expectations of turnover (Dries, 2013).
In my case the scenario is different; I consider that my performance appraisal process is
carried out by my supervisors in effective manner every time by ignoring small glitches. I
conclude that there should be no underestimation of the connection between inspiration,
happiness and job efficiency, as it is the three main factors of success. The application of the
appraisal method would then be focused on motivating philosophies and social fairness in order
to obtain productivity and satisfaction (Carberry & Cross, 2015). It has encouraged me to accept
my options with regard to compensation and salary rises, preparation and instruction, accept for
career mentors, promote work performance improvement, raise social values, strengthen the
workplace environment, set consistent role goals and assignments, and enhance cooperation
between my staff. This further helps me in understanding my role and future endeavors to take
actions accordingly (Krishnan & Scullion, 2017).
Debrief Goals
Transport businesses are operating, including airlines and luggage hotels for travelers and
tourists. Often this is named bellmen, bellhops or police. A carrier's primary obligation is to
transfer luggage from and to the rooms as well as waiting areas by hand or carriage. Before
entering the Grace Hotel of Australia I am well informed of this term. My first challenge is to be
the best hotel manager or to handle a hospitality department and fulfill customers ' expectations
in a proactive manner (Kuhn, 2014). That is my final aim. This is my ultimate aim, but to do this
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I will take little measures, and as porter of Grace Hotel I have come to learn the nature of
catering and support customers live. I think it is vital to a staff member to understand very
closely the core operations of the hotel and its guests to be a successful management (Mello,
2015).
I have faced a few challenges when fulfilling the demands of the customers and operating
as the hotel's holder to achieve my set goals. Throughout the years I have learned how there are
certain specific trappings that can prevent you from achieving your goals, no matter what type of
aim someone is seeking to accomplish medically, emotionally, family, or work. Secure the goals
by solving issues, like these can obstacles, as soon as they occur. Issue fixes single question. You
will face challenges in meeting the objectives as they have to be handled. You have a way for it,
no matter what pops up (Narayanan, Rajithakumar, & Menon, 2018). Check for guidance or
mentoring. Use ideas from your home, education or job professional employees. To my goals, I
have faced several challenges such as compromise vs. benefit, lack of self-belief, fear of defeat,
power attempt, lack of commitment, loss of inspiration, etc.
In order to cover specified obstacles I have adopted multiple methods and strategies. The
top five Gallup strategies of mine which helped me in overcoming specified obstacles are as
follows:
 Pushed my limits by staying committed and focused
 Optimism in caring out tasks
 Exploring my skills
 Less comparison and more hard work
 Establishing good communication network
I've wanted to lead such a working life that takes me to work. Life can be unpredictable
and sometimes daunting, particularly when we face a lot of challenges and trials. Yet that has
always made me a happier guy and stronger porter of the Australian Grace Hotel. In fact, we are
all struggling at some point in our lives (Luo & Milne, 2013 ). You might also think about the
most popular people passing through this point. Nevertheless, even though we encounter these
obstacles, we have the option to cope with this sort of circumstance or to react to it. This is for us
to create and train our minds in the face of challenges and adversities in life to remain confident
and impassive (McKinley, 2012).
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Interview with a Manager
I assume you will grow professionally and as a citizen in the hospitality industry. Not
only can you develop your current technical abilities, but still, thanks to a number of friends,
consumers and circumstances, you will acquire some through time and effort. I took an interview
with my boss to examine the scope of management work in the Grace hotel. The interview was
effective as I was encouraged to realize how I wanted to be a good leadership in the future. The
interview was useful. The interview was meant to hear about the job goals of the boss and how
this is a part of my strategy (Moloney, Gorman, Parsons, & Cheung, 2018). I have made sure I
am genuinely involved in this work and willing to do so if I was employed. Within the same
hotel or above, I want to hear what I know about the Grace Brand, business, place and potential
attempts. This interview has allowed me to acquire skills and perspectives that will be explored
in future pages.
Experience and attributes required for this role
I assume that as a hotel manager I would have the tasks: to help visitors sign in and out,
to answer the telephones and to assist guests with any complaints. Since it is a leadership role,
the manager is one of the most critical employees for anybody who enters the hotel. There was a
moment when I served in a restaurant that a customer frustrated him with the steak he had been
ordering. Once he called me in, he behaved as though it had been my fault. He seemed upset
with how it was served (Ordanini, Miceli, Pizzetti, & Parasuraman, 2011). I was cool, listened,
provided him a few ideas, brought it back to the oven, or gave it another lunch. I had a lot of
goodness. He asked me to take it off, so I demanded that the chef prepare another steak so I took
it out to the client. The customer said he was pleased with the changes and thanked the extra
effort. Managers are responsible for listening to their consumers ' desires as efficiently as
practicable through handling staff.
More hotels aim to create successful websites. Hotel directories may be used to advertise
the hotel and to book rooms for customers. While the boss, digital marketing capabilities are
often required to be established such that marketing campaigns are tested while successfully as
they are needed. This query is usually used to see whether the interviewer has attempted to check
and spent some time searching the web online. It's worth making a list of stuff that you enjoyed
or didn't like when you get this issue (Sekiguchi, Froese, & Iguchi, 2016). To me, the
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outstanding guest experience for the management of Grace Hotel implies to reassure visitors that
you will still assist with issues and to receive people with a smile. This is about heading for
visitors to the extra mile (Tan & Trang, 2017).
Impact on being Effective Manager in future
Hotel management includes the desire to collaborate for your staff, the commitment to
detail and the willingness to communicate with your customers and to retain them. The hotel
manager is not a role at the entrance point (Wirtz, Ramaseshan, Klundert, Canli, &
Kandampully, 2013). Applicants shall show a detailed and appropriate hotel industry
background. Owners of hotels are searching for administrators that can address staffing problems
such as recruitment, standards and management. The role of a manager is not just administrative;
it also provides consumers with the best service. Hotel operators are not only responsible for
managing the service but also for advertising the hotel through the marketing team. A
professional hotel manager must be willing to maintain the operations of the hotel running
smoothly or crisis-free. This is a highly dynamic hotel market. It is important to find creative
ways of keeping ahead (Samson & Gungul, 2014).
Attracting visitors is one thing, but it is quite different to hold them and receive
references. Explain any plan that can remove workers incompetent, encourage employees to
make choices, insure visitors are taken care of quickly at the front desk and clean rooms and a
relaxed atmosphere are maintained by staff back house and how guest grievances can be dealt
with effectively. Although a hotel can have a different banking or accounting agency, the
manager is directly interested with the operation of the hotel finances. Promote a sustainable
operating model and retain honesty of receipts management. This will also render the hotel more
successful in business with some publicity, preparation, recruiting or front office improvements.
Several aspects lead in a good hotel, ranging from a hotel venue to the destination's appeal, hotel
services and finally the workers employed in a hotel. A significant position is often performed by
these hotel managers (United, 2019).
Experienced skills can aid in the circumstance in which hotel managers are able to
efficiently track their everyday jobs, enhance overall management processes, prepare
departmental heads, control their budgets, create action strategies and articulate company
priorities. I, as the potential boss, will focus on variables that support a good hotel from the
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hotel's position to the reputation of the hotel, the hotel's installations, and eventually the hotel
workers. I know from the hotel manager's interview that hotel managers handle the workforce
and schedule, demand, organization and operation of hotel amenities such as catering and
banquet facilities (Banihani & Syed, 2017). All day-to-day activities at the hotel, from the hiring
to the arrangement of new cut flowers for the lobby, must be established. Most have long-term
liability for negotiating arrangements with vendors (for example, maintenance), negotiating
leasing deals with on-site shops and improving the hotel physically.
Ten Step Career Plan
Many of us invest our time without a concrete strategy to build a good future, so we may
continue with an idea, and then tell it, forget it or prefer not to do it. You will know how to use
your strengths and abilities and when to eventually improve them and shine even in difficult
times by means of a well-structured and guided career plan. Know where you are going and you
are taking a good path, because since they were there you should not be traveling in and out of
work. And you have the ability to do so easily if you shift course (Banfield & Kay, 2012). Hence
in this study I framed a ten step career plan with respect to foreseeing my future in hospitality
industry. The steps of the plan are as follows:
1. Analyze and focus on what is essential to you
One of the smarter choices is to analyze whether your actions work into all aspects of
your life, including those that do not feel connected to them. Start by mentioning your abilities,
interests and principles, as elements of your ideal lifestyle and working climate (Yahiaoui,
Chebbi, & Weber, 2016).
It must not be working-related–it's all important. There are some questions to ask: what
are my talents? How am I perfect about? What am I fantastic at? What am I packed with
passion? In which sort of atmosphere do I fit well?
2. Estimate and think regarding your likes as well as dislikes
Anyone might tell they enjoyed or didn't like "the work," but often it's hard to find out
what they loved or didn't. You ought to evaluate the job experience you have been through to
explore your preferences to dislikes on the basis of your colleagues, supervisors, experiences and
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activities in and professional setting. This exercise should help you learn what motivates,
encourages and improves your performance. It will shift over time, through the exercise.
3. List what one want or need from their career
Brainstorm the dream work. How are you supposed to feel for your future? Ask yourself:
what is your work achievement definition? Where am I and where do I want to go now? Job
preparation is important to provide an individual with career goals and career directions. This
provides straightforward potential job guidance (Moloney, Gorman, Parsons, & Cheung, 2018).
Career training motivates and helps workers to build expertise for higher rates of work.
Conceptual, organizational and technological skills are available.
4. List historical accomplishments
Examining your previous and current accomplishments can disclose successes which may
greatly affect the next moves. Evaluating your work prospects and recognizing your strengths
helps you to concentrate on employment that can offer you the ability to succeed. It is an
continuing method of identifying and examining specific professional goals through way of self-
assessment, analysis on the markets and lifelong learning. This is a crucial activity to handle
your job effectively (United, 2019).
5. Searching for the supreme job
Begin your job search with increasing tasks that you would like to focus your jobs
opportunities. See the transferable abilities, strengths and principles. Not just job description, but
also work material. It can be achieved by assessing oneself, studying, exploring, taking choices
and applying for work and approving a job offer.
6. Plan as well as set career objectives
Review those roles against your principles, your dream lifestyle and you’re climate–only
then will you continue your career priorities and build your roadmap. A job target is mostly
about defining short-and long-term work goals. It is essential to set job goals, because it allows
people to achieve them (Zervas, 2017).
7. Learn, cultivate and expand
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Your expertise, skills and experience will continue to grow. Progress is critical for your
career to proceed with professional and personal development. Just follow the lead and be on top
of your game in the course of the class, to develop new abilities or acquire a new language.
8. Review the career on annual basis
By doing this, you will be better prepared and more confident in your career and paths for
uncertainties and roadblocks. It should be focused on empowering citizens to learn and collect
knowledge, so that they can synthesize, build expertise, take decisions, create priorities and take
action. It's a key stage in the growth of human resources that lets workers manage work-life
policy (Ozturk & Tatli, 2016).
9. Initiate actions
The next move is to behave with all the details accessible. Make sure that you have
specific goals and timetables to respond for them. This will help individualized preparation
students define job goals and outline the measures required for achieving these goals. In an
ongoing creation cycle, schemes may be developed, saved and revised.
10. Keep in intellect the unforeseen
Remember that schedules are not laid down and that it is vital that you intend to change
them as and when appropriate. Any adverse results or unpredictable factors may be encountered
when the job strategy is being enforced. It is necessary for them to be held in mind and
effectively overcome.
Implementation of Career Plan
The hospitality business is far and away one of the world's top employers. Competition is
challenging and you have to do it well in order to be incredibly competitive. In this article we
provided a number of helpful suggestions for a great career in the hospitality business. It is
necessary to devise as well as successfully execute an ambitious career plan in order to be part of
it. In order to be a good manager in future of Grace Hotel, Australia or any top hotel of Australia
above mentioned career mine career plan must be implemented by me effectively (Shin & Thai,
2015).
1. Taking action: If you consciously focus on them, you achieve your targets. Build your
preparations–and then build them your blueprint for performance. You would have taken 30
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measures by the end of each month and 365 steps by the end of the year if you took a single
action per day in the program. You will go a fair way with these little moves. Simple
measures connect to big moves (Mello, 2015). You are one step at a time to fulfill the dream.
2. Reviewing the steps you have taken: You will do what you expected on some days, and
you won't do it other days. May it not deter you? Do not make you stop this. Often you can
like you don't progress as rapidly as you want. Remember at this moment, you are not a
machine, with your best intentions. Your work may often get extra busy and unexpected
problems can happen which will demand your urgent attention. Naturally, these things you
will take control of.
3. Preparing for your next steps: Sit back on Sunday nights with your diary. Think over the
schedule and the next week's actions you must follow (Jones & Martain, 2013). Specify
while you are operating on any point of your calendar. Taking a look at your calendar each
day is a great way to keep it in body for the rest of each day. These two simple moves keep
you conscious of your routine and weekly activities.
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