Coventry University CW2: Career Action Plan and Self-Reflection Report

This report presents a comprehensive career action plan and self-reflection, focusing on the skills and development needed for a Customer Relationship Manager role in the banking industry. It begins with a personal analysis of existing skills, knowledge, and experience, highlighting strengths in financial, marketing, communication, and problem-solving skills, while identifying areas for improvement such as teamwork, adaptability, and interpersonal skills. A detailed career action plan is then outlined, specifying objectives, target proficiency levels, development actions, and timelines for improvement. The plan addresses weaknesses in teamwork, adaptability, and interpersonal skills. The report also includes a curriculum vitae (CV) summarizing the student's education, work experience, and skills. The conclusion emphasizes the importance of key skills like communication, adaptability, and financial acumen in the banking sector and highlights the value of a proactive career action plan for professional development. References to academic sources used are also included.

CW2- Career Action plan
and self reflection

Table of Contents
INTRODUCTION .........................................................................................................................1
MAIN BODY...................................................................................................................................1
Personal analysis..........................................................................................................................1
Career action plan .......................................................................................................................3
CV ...............................................................................................................................................5
CONCLUSION ..............................................................................................................................5
REFERENCES................................................................................................................................7
APPENDICES ................................................................................................................................8
Curriculum Vitae.........................................................................................................................8

INTRODUCTION
Job opportunities are possibility or chances of employment (Sato and Watanabe, 2016).
It have potentials to turn into real job. It have been identified that banking industry have made
quick strides in restructuring aligning itself into competitive business environment. In the sector,
wide number of job opportunities are available for an individual to work. Banking sector of UK
is among prominent industries which have adapted emerging changes that benefits the clients in
wide numbers. In the industry, I identified that job opportunity of Customer Relationship
Manager is suitable and requires skills and expertise of communication skills, marketing skills,
teamwork, problem solving, interpersonal skills, adaptability, financial skills etc. The industry
provides immense job opportunities to grow and gain excel proficiency in order to achieve huge
development opportunities in future. With these skills and expertise, customer relationship
manager deals with customers as well as offers then multiple banking together with financial
advisory. The present report includes personal analysis, career action plan and CV.
MAIN BODY
Personal analysis
Skills, knowledge and experience are crucial elements that are required in specific job
position in any field (Schlee and Karns, 2017). To manage needs and maintain relationship with
customers, customer relationship manager plays important roles in the banking industry. For me
customer relationship manager is suitable job opportunity as individual at this position explores
consultations, research career, building trusted relationships, protecting the brand and enforcing
plans which meets customer needs at global level. My current skills, knowledge and experience
as customer relationship manager are as reviewed:
Communication skills: The most significant skills that is required for me to work as
customer relationship manager is communication skill (Englund and Bucero, 2019). This assist
me to listen, speak and write properly and in understandable manner so that I can hear
complaints of customers and respond accordingly through resolving their complaints with
effective suggestion or solution.
Adaptability: It includes ability to adjust with changes pertaining in business
environment. I think, being adaptable in career means a person is able to respond towards
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changing ideas, expectations, strategies, responsibilities and other related workings in quick
manner.
Problem solving: The skill and expertise assist in determining source of any problem
together with finding effective solution for it. It is crucial in every career and at every level
(Cournoyer, 2016). According to me, job position of customer relationship manager requires
problem solving skill so to solve grievances, complaints and issues of customers effective and
provide them higher satisfactions. I have the skill in me as I solves problem of others nearby me
that builds strong relationship between us.
Teamwork: It is collaborative effort of team for reaching common objectives to
completing of specified task promptly and effectively. As customer relationship manager in bank
works with entire team of marketing and administration, the skill is important. It is analysed by
me that I have some team work skill within me as I have worked in a team and completed
assigned tasks on time when I was pursuing my education.
Marketing skills: In any field, marketing skill is key as it helps in promoting the brand
with unique tactics and retaining customers for longer duration. It includes dimensions related to
confidence to deliver information to mass public, devising multiple marketing strategies and
implementing them prominently. I have marketing skill in me as I have promoted various
products to audiences and gained success when I was completing my graduation.
Interpersonal skills: The skill that is used in every day life by an individual when they
communicate together with interact with another people (Friend and Malshe, 2016). I think that
interpersonal skill is foundation of success in everyone's life.
Financial skills: It is potential for using knowledge as well as understand ways to
manage unpredictable circumstance for solving financial problem together with turning it into
advantage and opportunity. Banking sector requires high level of accounting skills and I think I
have it as I have full command on financial and management accounting that will assist me to
avoid and reduce any complexity while working as customer relationship manager.
As per the review of my current skills, knowledge and expertise, I analysed that
following are my existing strength and areas that will develop my profession as customer
relationship manager in banking industry:
Financial skill: I am much excellent in managing finance which will me one of effective
skill of mine to work on the job position of Customer Relationship manager. All the principles of
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accounting are on my tips and I have huge knowledge to manage and increase financial position
of company that is my key strength.
Marketing skill: I have huge ideas and unique concepts to market organisational
products to customers and influence them to make purchase decision. Addition to this, I also
have experience in devising marketing advertisements and strategies for gaining recognition in
market.
Communication skill: I know how to communicate with others and in which tone. I have
managed various situation that are tougher for other to work on. Moreover, I have proficiency in
different languages that is a strength of mine to manage customers and clients in my career.
Problem solving skill: I have solved huge problems of others in limited durations which
have improved my problem solving skill and listed it in my strengths. It assists to address risks,
fixing complex situations, improving performance and seizing opportunity (Adams and Graham,
2017).
Despite of strengths, there are some skills in which I lack behind for job position of
Customer relationship manager. Following are some of my areas that needs further development:
Team work: I lack in working with teams as different people have different ways to
complete tasks which I think I need to improve. When I was working in team, I was unable to
work as other team members due to differences in perceptions and ways of performing things. I
lack in the area and I think I also feel weak in working with teams.
Adaptability: Adaptability requires adjustments to changing situations. I feel that I lack
in adapting the business environment that constantly change and results in totally new situation. I
need to develop myself for getting adaptable to situations that constantly change so to secure
position of customer relationship manager.
Interpersonal skills: In this area, I have limited ways to work and this requires further
development to work as customer relationship manager as the job position needs high level of
interpersonal skills to communicate and maintain relationships with multiple customers
effectively in banking industry.
Career action plan
Career action plan refers to dynamic planning document that is owned and managed by a
person that intends to reflect towards enhancing career development learning (Alain, Rousseau,
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and Carrer, 2018). In order to develop my weaknesses for career as customer relationship
manager, my career action plan is as follows:
Objectives Existing
Proficiency
Target
Proficiency
Development
actions
Criteria of
Judging
Time
Scale
To improve
Team work
I lack in working
in team and
performing task
that requires
coordination with
other people. I feel
hesitated to share
my views and
thoughts for
implementing with
the people that
have different
ways than me to
complete activities.
I have huge
urge to
develop my
team work
while
managing
thoughts and
coordinating
actions with
others in team.
I will develop my
team work
through building
trust and respect
for perceptions
and ways to work
of others,
becoming
socialise,
recognising good
work, and
actively taking
participation in
decision making
with others.
It will be
judges as per
completion
of tasks and
implementin
g decision
with others
(Latham,
2018).
4
months
To become
adaptable to
changing
situation
I feel
uncomfortable in
adapting dynamic
environment and
implementing by
ideas as it have
huge possibilities
to create
unfavourable and
ineffective results.
I to adapt my
working with
changing
situations in
business
environment
and become
effective to
implement
decisions and
achieve
For customer
relationship
manager, I will
become adaptable
through becoming
resilient and
perseverate
person, learning
from changing
situation,
improvising,
By
implementin
g decisions
and
achieving
success in
changing
situations
within
banking
industry.
3
months
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success when
some
decisions are
executed in
changing
situations.
adopting can do
positive attitude
to change and
involving
creativity.
making
strong
interrelations
hip with
other
employees.
To develop
interpersonal
skills
I feel that lot of
reasons hinders mu
interpersonal skill
while sharing
concepts or
thoughts with
others.
I have to
improve my
interpersonal
skills and
enhance my
interactions
with known
and unknown
people.
To develop
interpersonal
skills, I will
cultivate positive
outlook,
acknowledge
others expertise
and show real
interest in
thoughts of
others.
The criteria
of judging
attainment of
the skill is
sharing and
interacting
with others
easily
(Rajola,
2019).
3
months
CV
Curriculum Vitae refers to a brief account of career objective, education, previous
occupation, skills, qualifications and other related information which is sent with job application
(Yıldırım, 2019). The CV is attached in Appendix.
CONCLUSION
From the information, it have been concluded that an individual have multiple job
opportunities in any field or industry. Key skills, knowledge and expertise that is required to
work for a designation are team work, communication skills, adaptability, problem solving,
marketing skills, finance skills etc. The knowledge and skills that are strength of person are
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communication skills, marketing skills, problem skills and finance skills. I feel that career action
plan assist an individual in setting their objectives, clarifying actions for attaining objectives and
making commitments to participate in prearranged activities. In proper completion of project, I
feel happy and motivated to work on some other projects also.
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REFERENCES
Books and Journals:
Sato, A. H. and Watanabe, T., 2016, December. Measuring activities and values of industrial
clusters based on job opportunity data collected from an internet Japanese job matching
site. In 2016 IEEE International Conference on Big Data (Big Data) (pp. 2199-2208).
IEEE.
Schlee, R. P. and Karns, G. L., 2017. Job requirements for marketing graduates: Are there
differences in the knowledge, skills, and personal attributes needed for different salary
levels?. Journal of Marketing Education. 39(2). pp.69-81.
Englund, R. and Bucero, A., 2019. The complete project manager: Integrating people,
organizational, and technical skills. Berrett-Koehler Publishers.
Cournoyer, B. R., 2016. The social work skills workbook. Cengage Learning.
Friend, S. B. and Malshe, A., 2016. Key skills for crafting customer solutions within an
ecosystem: A theories-in-use perspective. Journal of Service Research. 19(2). pp.174-
191.
Adams, F. G. and Graham, K. W., 2017. Integration, knowledge creation and B2B governance:
The role of resource hierarchies in financial performance. Industrial Marketing
Management. 63. pp.179-191.
Rajola, F., 2019. Customer Relationship Management in the Financial Industry Organizational
Processes and Technology Innovation. Springer-Verlag.
Alain, M., Rousseau, M. and Carrer, F., 2018. Measuring police integrity: Futile exercise or
worthwhile effort in personnel management? Revisiting survey data from two previous
studies in order to assess the psychometric qualities of the Klockars questionnaire.
Journal of Police and Criminal Psychology, pp.1-13.
Latham, G. P., 2018. Becoming the evidence-based manager: How to put the science of
management to work for you. Hachette UK.
Yıldırım, Ç.V., 2019. Experimental comparison of the performance of nanofluids, cryogenic and
hybrid cooling in turning of Inconel 625. Tribology International. 137. pp.366-378.
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APPENDICES
CV
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Ion Iulian Garamia
SMITH STREET 87,COVENTRY,CV4 2EH 0123 028 1017 iuxxx @yahoo.com
PERSONAL PROFILE
Exceptional self-motivated leader extremely organizes talented, fast learner and focused. I am
looking to further develop and use my skills in a year in industry placement, specifically in
business.
EDUCATION
 Secondary School.
 Bucks University-London, Regent College.
 Business studies.
WORK EXPERIENCE
Present: Royal Mail
DEC 2016- Present
Responsibilities
 Deliver the mail to homes and business.
 keeping customer updates about latest services and products for enhancing sales
demand.
 Collect signatures for recorded and registered mail.
 Conducting business reviews through CRM programs.
 Be able to cope with early starts and working in all weather conditions.
 Reliable and trustworthy.
 Building as well as maintaining profitable relationship with potential and prospective
customers.
HOBBIES AND ACHIEVEMENTS
 Teamwork.
 Communication.
 Charity events volunteer.
SKILLS
 Marketing skills.
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 Financial skills.
 Problem solving skills.
Declaration
I hereby declare that the mentioned information is correct and accurate as per my
knowledge.
Date: July 30, 2020
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