Career Viewpoint Report: Analyzing HR in the Tourism Industry

This report, prepared for the MG410 Career Viewpoint module, analyzes the role of Human Resources (HR) within the travel and tourism industry. It begins with an introduction outlining the report's aims to identify areas for improvement for individuals seeking HR positions in the international tourism market. The main body examines the impact of general trends, such as globalization and technological advancements, on the HR profession, particularly the need for local market expertise and the evolution of HR practices. It identifies essential skills for HR professionals in tourism, including communication, IT proficiency, organizational skills, presentation abilities, performance management, speaking fluency, and leadership qualities. The report also delves into areas of knowledge and expertise, emphasizing the evaluation of market conditions and the development of organizational strategies. An evaluation section discusses the author's interest in the field and its relevance to their career aspirations. The report concludes by summarizing the key findings and emphasizing the importance of self-evaluation and adaptability for success in the tourism HR sector. References to academic journals and online sources are also provided.

Career viewpoint

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Analysis and application..................................................................................................................1
General trends makes impact upon the HR profession................................................................1
Skills and knowledge for being an HR in the tourism industry.......................................................1
Areas of knowledge and expertise...............................................................................................3
Evaluation....................................................................................................................................3
Appendix..........................................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
The aim of this report is to identify the areas for improvement for individuals which will increase
the employment skills. The desired profession is to be an HR in the field of travel and tourism
which tend to be operating in the international market. Evaluation of the market condition is
being done in this report through the means of primary and secondary market research,
evaluation on the significant importance of the external market condition on the job profile is
also being analysed in the report.
MAIN BODY
Analysis and application
General trends makes impact upon the HR profession
Changes which are happening within the profession
Travel and tourism industry is being filled with some of the biggest market competitors and
because of which organizations are increasing their geographic reach in the international market
through which it is able to achieve an efficient customer diversity (Badran and Maayouf, 2019).
Due to which organizations have to recruit the candidates from the local market of the targeted
location, so that it is able to understand the customer preferences of the location and due to
which company is able to achieve a high level of organizational sales.
Future trends of the HR in tourism industry
Future trends of the HR profession in tour and travelling is that due to increasing geographic
reach of organizations the HR also has to improvise its working capability in such a way that it is
able to improvise organizational working capability as per the requirements in such a way that it
is able to achieve high level of work productivity in minimum expenditures. This can be seen in
the cases in this the HR profession has to make recruitments but has to ensure that the candidates
which are selected are able to analyse the organizational work requirements and are able to make
improvisations in the working process through which company is able to achieve a high level of
work productivity (Chen, Shen and Gosling, 2021).
Skills and knowledge for being an HR in the tourism industry
For being and HR in the field of tourism and travel there are several skills which are necessary
for an individual like me. Following are the skills which are being required by an individual like
me for being an HR in the field of tour and travel.
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Communication skills:
This is the important skill which I should have as I wanted to work in human resource
department in tourism industry. Communication skills will help me in recruiting and selecting
candidates. For the purpose of interview I have to communicate with the applicant and for this
good communication skills are must.
IT skills:
IT skill is the other important skill which i should have. If I have IT related skills then I
will not face any issues related to using computer. Small computer based problem can be easily
solved by myself only (Papathanassis, 2020). IT skill helps in building confidence and boosts
morale.
Organisation skill:
I must possess this skill because when will is organized nicely then goals of the company
can be achieved easily.
Presentation skills:
Another important skill is the presentation skill. As an HR I must have presentation skill.
It will be helpful in building my strong image in front of company as I am able to present topic
effectively.
Performance management skills:
It the duty of HR to manage and monitor the performance of employees. HR should
appreciate employee for good performance and if employee has delivered bad performance also
then also motivate them by guiding them (Donald, 2020). If I have this skill them it will be
helpful for me in future growth.
Speaking fluency:
It is vital in case of HR job role. As HR need to talk with candidates. It is also helpful in
building confidence. When I have command over language them I will speak fluently.
Leadership quality:
As an HR I should have leadership qualities as I have to lead human resource of the
tourism industry. Leaders play important role in motivating and inspiring the workforce. Leaders
should have sparkling personality and have such persona which spread positivity in the
organization.
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Areas of knowledge and expertise
1. Evaluation of current market working capability- For being an HR it is very
important for an individual like me that I am able to analyse the changing market
working capability of the existing market competition and on the basis of achieved
differentiation I will be able to identify the level of work which is being required to
achieve the desired organizational target.
2. Develop organizational working strategy- Marketing profession like me have to ensure
that it is able to develop the organizational working strategy by which the employee
workforce will be able to collaborate their working capability for the achievement of
desired organizational target by which high work productivity can be achieved.
Evaluation
1. Why are you interested in this job profile?
I am personal who likes to establish communication with others and with that I also like to
showcase my thinking and requirements with others (Tsai, Hsu and Yang, 2017). Due to which I
think that for being an HR in the field of tour and travel I will be able to manage the employee
workforce and make effective working strategies to increase the chances of goal achievement.
2. How it is related to your professional choice of career?
For being an HR I will be able to achieve a diversity in my working profession by analysing the
organizational working strategy and identifying the current market working capability. Thus, on
the basis of achieve differentiation I will be able to develop effective working strategy through
which I can ensure that company is able to achieve its desired target.
3. Why are you interested to join this company?
I am an person who likes to develop contact with others and with that I also like to travel and
because of which I have chosen the tour and travel industry as an effective option for develop my
working career. The other reason for the selection of this position was because I will be able to
analyse the current market trends and through which can develop working strategies by which I
can achieve the desired target.
Appendix
Following are the primary questions which are being asked for conducting the research.
1. The qualification which an HR need to have in order to efficiently manage the
organizational employee workforce?
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An HR need to have an efficient communication skills through which it is able to showcase the
organizational working capability to the employees by which they can be motivated to
collaborate their working capability to achieve a desired target. This is an important element for
the HR because if it is not able to motivate employees to collaborate their working efforts then
the chances of goal achievement will be affected.
2. How does an uses its experience to overcome the organizational challenges?
With the increasing time HR is able to make appropriate improvisation in its working process
and through which it is able to achieve the desired organizational target. Thus the HR tend to use
this experience in its future working process by which it tend to ensure that it is able to achieve
high returns in minimum efforts.
3. What is the effectiveness of the tourism industry for being an HR?
For being an HR it is important for me that I am able to analyse the differences in the working
capability of different organization at different geographic locations by which I can ensure that I
able to segregate the appropriate properties of other market competitors in the organizational
working by which chances of goal achievement of the organization can be increased.
4. What was the method of implemented of research methodology in the previous
performance?
Primary research is being conducted in which the survey was being taken by the individuals
through which different point of views can be analysed on a single topic.
5. What is the communication method which is being used to communicate with the
employees?
Bidirectional communication verbal communication method is often being preferred by the HR
because of the fact the both the responsible parties are able to showcase the different view points
on an single topic by which this quality of the desired result can be improved.
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Source: Yumpu, 2020
CONCLUSION
From the able analysis it can be concluded that for being an HR in the travel and tourism
industry I have to self evaluate my working condition and then have to make appropriate changes
in the working capability by which I can achieve an improved working condition.
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Illustration 1: job description for HR

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REFERENCES
Books and Journals
Chen, T.L., Shen, C.C. and Gosling, M., 2021. To stay or not to stay? The causal effect of
interns’ career intention on enhanced employability and retention in the hospitality and
tourism industry. Journal of Hospitality, Leisure, Sport & Tourism Education. 28.
p.100305.
Papathanassis, A., 2020. Cruise tourism ‘brain drain’: exploring the role of personality traits,
educational experience and career choice attributes. Current Issues in Tourism, pp.1-16.
Donald, W.E., 2020. COVID-19 and the future of careers.Research Gate Publication.
1. Tsai, C.T.S., Hsu, H. and Yang, C.C., 2017. Career decision self-efficacy plays a crucial
role in hospitality undergraduates’ internship efficacy and career preparation. Journal of
Hospitality, Leisure, Sport & Tourism Education. 21. pp.61-68.
Badran, N. and Maayouf, M., 2019. Do SHRM Body of Competency and Knowledge behavioral
competencies be beneficial for Hotel HR Managers? The Case of Cairo Five-Star
Hotels. International Journal of Heritage, Tourism and Hospitality. 13(2). pp.299-313.
Online
Yumpu, Job description job title: Head of Human resource...- Porchlight 2020 [Online].
Available through: <https://www.yumpu.com/en/document/view/53560356/job-
description-job-title-head-of-human-resources-porchlight>
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