How Carers Victoria Meets NSQHS Standard 2: Evidence and Analysis

This report assesses the evidence demonstrating Carers Victoria's compliance with Standard 2 of the National Safety and Quality Health Service (NSQHS) Standards, focusing on partnering with consumers. The assignment highlights the importance of patient-centered care and consumer involvement in healthcare service design and delivery. It presents evidence, such as consumer participation in redesigning health service approaches, training programs for healthcare providers on patient-centered care, and the dissemination of relevant information to consumers through various media channels. The report references key literature and resources, including journal articles and online publications, to support its findings. The evaluation process used to determine compliance, including measuring the efficiency and productivity of care and assessing person-centeredness, is also discussed, providing a comprehensive overview of Carers Victoria's adherence to the standard.

WHAT EVIDENCE WOULD YOU COMPILE
TO DEMONSTRATE THAT YOUR CARERS
VICTORIA HAS MET THE STANDARD?

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
NSQHS Standard 2 “partnering with consumers” was introduced in relation to develop
international movement towards patient centred care. It was mainly created with the objective to
impart health services which is focused on involvement of patient, empowerment of nurses and
defined structure to develop positive outcomes. Assignment will include evidence that the Carers
Victoria in health-care has complied with standard 2 of NSQHS1.
MAIN BODY
Efficient partnership between customers, health care professionals and health care Carers
Victoria is the most important element of National safety or quality services policy in Australia.
Standard 2 of Constructive partnership only exists when consumers are treated with respect and
dignity when services are being provided to them. Evidences which would demonstrate that the
Australian institute of patient and family centred care has met the standard is given below: -
Accreditation resource to support health services:
Actions Example of evidence
Consumers/nurses are involved in development
of health-care services
Members of the Carers Victoria are involved in
re-creating the approaches by engaging
consumers in it.
Customers/health-care providers are engaged
in training clinical workforce2.
They are being imparting training on
consumer, patient and family centred care.
Consumers are provided with relevant Data related to safety and quality services
1 Newell S, Jordan Z. The patient experience of patient-centered communication with
nurses in the hospital setting: a qualitative systematic review protocol. JBI database of
systematic reviews and implementation reports. 2015 Jan 1;13(1):76-87.
2 PARTNERING WITH CONSUMERS. 2008. [ONLINE] Available through:
<https://www.safetyandquality.gov.au/wp-content/uploads/2014/11/Partnering-with-
Consumers-Embedding-partnerships-in-health-care.pdf>

information3. given by Carers Victoria are published in
newspapers, websites and local media4.
The evaluation process which was done to know that the Carers Victoria has met
the standards includes measuring efficiency of and productivity of care provided to
people and implementing asses services in evaluating person-centredness.
CONCLUSION
From the entire assignment it has been summarised that there are various evidences that
demonstrate compliance with Standard 2 like involving consumers in re-designing approaches
related to health services of Carers Victoria.
3 Anhang Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L,
Edgman-Levitan S, Cleary PD. Examining the role of patient experience surveys in
measuring health care quality. Medical Care Research and Review. 2014 Oct;71(5):522-
54.
4 Tobiano G, Marshall A, Bucknall T, Chaboyer W. Patient participation in nursing care
on medical wards: an integrative review. International Journal of Nursing Studies. 2015
Jun 1;52(6):1107-20.

REFERENCES
Books and journals
Anhang Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Edgman-
Levitan S, Cleary PD. Examining the role of patient experience surveys in measuring
health care quality. Medical Care Research and Review. 2014 Oct;71(5):522-54.
Newell S, Jordan Z. The patient experience of patient-centered communication with nurses in the
hospital setting: a qualitative systematic review protocol. JBI database of systematic
reviews and implementation reports. 2015 Jan 1;13(1):76-87.
Tobiano G, Marshall A, Bucknall T, Chaboyer W. Patient participation in nursing care on
medical wards: an integrative review. International Journal of Nursing Studies. 2015 Jun
1;52(6):1107-20.
Online
PARTNERING WITH CONSUMERS. 2008. [ONLINE] Available through:
<https://www.safetyandquality.gov.au/wp-content/uploads/2014/11/Partnering-with-
Consumers-Embedding-partnerships-in-health-care.pdf>