Assessment 1 Report: Impact of COVID-19 on Security Services

This report examines the impact of the COVID-19 pandemic on Carlisle Security Service, a UK-based private security firm. It explores the challenges faced in recruitment, employee retention, and the maintenance of a diverse workforce. The report includes an introduction outlining the adverse effects of the pandemic on businesses, a literature review discussing incentives and employee engagement, and a research methodology. The findings and recommendations section focuses on improving employee benefits, recruitment strategies, the impact of a diverse workforce on creativity and innovation, and strategies to minimize employee turnover. The report highlights the importance of adapting to changing employee needs, fostering a positive organizational culture, and leveraging diversity to gain a competitive advantage. It emphasizes the need for effective training, employee motivation, and the implementation of specific recruitment procedures to ensure long-term success. The report concludes with recommendations for Carlisle Security Service to navigate the post-COVID-19 landscape and maintain a strong, motivated workforce.

Assessment
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Table of Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................7
RESEARCH METHODOLOGY..................................................................................................13
FINDINGS AND RECOMMEDATIONS....................................................................................17
CONCLUSION..............................................................................................................................26
REFERENCES..............................................................................................................................27
APPENDIX....................................................................................................................................29
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INTRODUCTION
Covid 19 has adversely impacted on overall global economy and businesses. It has become a
great concern for government as well as business. There has been high decline in growth and
sales of business (Prasad and Vaidya, 2020). It is because of lock down imposed due to which
shops are closed. The pandemic has impacted adversely on all sector such as retail, tourism,
automobile, etc. Moreover, there is also change in needs of people as well. Now, they have
become more health conscious and are consuming healthy products only. In addition, spending
on other things has decrease and they are focusing only to fulfil basic needs. It has led to
decrease in sales and profits of companies due to which their growth and developed has affected
to great extent. Besides that, covid 19 has also impacted on various business operations such as
HR, marketing, operations, etc. Many employees have lost their job due to which their financial
condition is not stable. Along with that, it is evaluated that organisation revenue has declined so
they are not able to give incentives and rewards to employees. Thus, this has impacted on their
motivation and satisfaction level. Besides that, their needs are not fulfilled as salary and wages
given are less due to covid 19. In addition, new norms and guidelines are issued and formed
which has led to change hiring of staff. Furthermore, no effective training is provided to them
due to which their skills and knowledge are not developed. It is found that there are various types
of benefits provided by companies to staff. They are rewards, promotion, retirement benefit, etc.
it is necessary for firms to take necessary measures and actions in order to minimise impact of
covid 19 (Sembiring, and et.al., 2020).
The business need to remain competitive in market for long term. For that they require to
maintain diversity. It has also become a core component that result in creating a good reputation.
With that it becomes easy to retain employees as well. But the main thing in this is recruitment
and selection. It means if right candidate is not recruited at right place then this does not help in
creating a diversified work force. Along with it, training and development is also core
component as employee must be given effective training. It results in enhancing their efficiency.
The pandemic has affected on recruitment and selection. For every business it is necessary to
motivate staff so that their efficiency is improved. Besides, encouraging led to fulfilling staff
needs. But if benefits are not provided then it leads to demotivate of staff and it directly impact
on overall culture of firm. Besides, motivation also led to retaining of staff for long term. There
is decrease in absentees as well. However, there are various theories which is applied by firm in
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motivating staff. The use of theory enables in fulfilling their needs. Usually, Maslow needs and
Hertzberg theory is applied which provide a framework of needs can be fulfilled. With that it
becomes easy to identify needs of staff as well and then fulfil it. Moreover, it is required to
maintain diversity within firm (Dale-Olsen, and Finseraas, 2020). This enable in bringing new
ideas and creativity by which changes are made. Hence, a positive culture is developed which
result in motivating people. There is increase in team work and goals are easily accomplished.
Through diversity business is able to gain competitive advantage in market as well. This improve
brand image and reputation of firm. Employee work in more effective way and this led to
reducing absenteeism. The culture can also be made better by hiring people from different
culture. The staff like to interact with others by coming to organisation. Hence, positive culture
is developed that enhance overall business performance and productivity. This is useful in
growth of organization. In addition, diversity helps in making innovative ideas happen.
Alongside, diversity brings in new talent and it led to creating a positive culture. The staff is able
to work in better way and manner.
Alongside, organisation culture plays vital role in employee retention (Wolof and et.al,
2020). This is because if culture is positive then it leads to effective team work. Also, diversified
staff are easily able to work in it as they respect value, ethics, etc. of other. It results in sharing of
knowledge and ideas with each other that brings in creativity. So, in this way task are performed
in effective way and goals are attained. For that it requires company to form a specific
recruitment procedure so that right people is hired at right job role. In order to maintain culture,
there are different strategies applied. The use is strategy depends on current culture of company.
Besides, diversity work force is necessary as they possess varied knowledge, belong to different
culture, background, etc. However, the lifestyle of people is impacted in negative way. It is
analysed that after post covid there will be change in way of hiring and recruitment as well.
Organisation culture plays a keen role in employee retention. It has been analysed that better
culture can be made with the help of employee training. In this better learning must be given to
workers so that they can perform well. This has assisted the firm in increasing their productivity
as well as operational efficiency. The organisation culture is maintained by their employees, so
company must make sure to keep their employees satisfied. This will assist them in growing and
achieving the target as well as objectives. The culture can also be made better by hiring people
from different culture.
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Carlisle security service is a private firm that operate in UK and it was formed on 13
December 2011. The company provide security services to clients, individual administration, etc.
Basically, they hire people for security services and on basis of their performance incentives is
provided to them.
Aims and objectives
Aim- To provide adequate recruitment options to security trained staff who are suffering due to
the Covid-19. A project on Carlisle security service.
Objectives -
 To improve the benefits and incentives for employees who stay for more than a year.
 To recruit and hire best people who fit in culture
 To examine the impact of diverse work force on creativity and innovation
 To minimize the retention rate in Carlisle security service.
Research question
 How benefits and incentives for employees can be improved in Carlisle security service?
 How Carlisle security service can recruit and hire best people who fit in their culture?
 What is impact of diverse workforce on creativity and innovation?
 How employees of company can be retained for long term?
Rationale of research
Due to covid 19 there is high impact on staff retention and culture of organisation. It is
because company are not providing incentives to them. This has impacted on culture and
motivation level of staff. Also, goals and objectives are not attained and creativity is not applied
in proper way (Phetmisy, and Hebl, 2020). The main purpose of doing this study is to find out
what are varied options available for Carlisle security service to hire and recruit staff in covid 19.
Also, it will be examined about how benefits and incentives is improved and what new benefits
are added to it. The study is done to find out how diversity results in creativity and innovation.
Therefore, research shows that how staff is retained and impact on covid 19 on hiring and
recruiting of it. Here, cultural model and theories is applied to evaluate impact of diversity on
culture.
Significance
This study will help in giving various recruitment options through which Carlisle security
service can hire staff. Besides that, the options can be used by other firms as well to hire best
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people. In addition, results can be used by organisation to improve benefit and incentives given
and to retain staff for long term (Zhang and et.al., 2020). Other than this, outcomes can be
applied by business to hire diversified work force and how they can improve creativity and drive
innovation with that. They can also develop and apply similar strategy to retain their staff for
long time. This research can be used to find out impact on diversity on culture. This study is
important as it will provide security service company with various ways of recruiting staff. They
will be able to make sure that right people are hired on right places, which is really necessary for
company to grow.
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LITERATURE REVIEW
As said by Fine, Sojo, and Lawford‐Smith, (2020), covid 19 has highly impacted on entire
global economy and businesses. Due to that there is change in way of doing business operations
and performing tasks. Besides that, the major impact of covid 19 is on MNC operating at global
level as due to new norms and guidelines they are not able to work with full efficiency of staff.
Furthermore, most firms have opted process of work from home. Due to that staff is not able to
engage with each other and work in team. It means that employee engagement is highly
impacted in negative way due to Covid 19. However, it has resulted in decline in performance
and efficiency of staff as well. Moreover, it is stated that technology has also impacted on
employee engagement but in both positive and negative way. This means that with use of
technology it has led to providing T&D to them in effective way.
Benefits and incentives for employees
Financial or Monetary incentives- Money is considered as a determinant factor regarding
all incentives. Within this it enhances the laborers, several financial incentives such as dearness
allowance, good wages as well as money associated income items are considered as very vital.
Increased pay and allowances-
Retirement benefits- These are the benefits that are considered as payable to the people
of the pension scheme or earlier or retirement that includes retirements lumps, retirement
pensions, benefits within retirement as well as enhance on all the pensions within payment (Kim,
and Moon, 2021). It includes several benefits and also retirement pensions that are course of
payment as well as benefits arises from a current employment that will commence from the
perspectives of future.
Profit share- It refers to the several incentives plans that are enhanced through business
that gives indirect or direct payments to the staff members that relied on firm's profitability
within addition to the staff member’s consistent salary as well as bonuses. Within such traded
firms these are the one that plans critically amount to allocate the worker's employees.
Non-financial rewards - Non -Monetary incentives
Reward or incentives can be anything that enables employees in order to attract staff
member's attentions as well as stimulates them to work. An incentive is considered as a program
or plan to motivate individual performance and group performance. The incentive is being given
to workers so that their performance level increased. It also assists and encourage them in
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growing and working better. It has been analysed that incentives which are provided can be
monetary or non-monetary in nature.
Job enrichment- It is considered as a process that can be characterized through adding
dimensions to the present jobs in order to make more boosting. As it includes adding meaning to
jobs, providing feedback, creating autonomy and enhancing skill variety. In this organization are
been engaged in making the jobs of employees better. Company provides them with adequate
resources for enriching job of workers. It assists the firm in retaining workers and also because
of this employee loyalty as well as belongingness is been created.
Career development- It is considered as managing one career within an inter
organization promotion (Héliot, and Gleibs, 2020) In this the company will be engaged in
providing their employees right career opportunities. They will make sure that adequate learning
opportunities is been given to them, so that workers will be able to develop their career. It will
assist them in developing professionally as well as personally. Grooming related to their skills
and abilities will be done. This has assisted various firms in retaining workers and also because
of this organization productivity as well as profitability can be improved.
Promotion: The other type of motivation which can be provided by company to
employees includes promotion. In this employees are being motivated by promoting them to next
level. It is being done to enhance their motivation level so that more efficiency can be seen in
their work.
Maslow needs
In the opinion of Williams, and Cox, (2020), the motivating of the employees can be
termed as a fulfillment of several requirements. These are the requirements one can focuses on a
range of the human desires from basic requirement, tangible requirement for their survival,
emotional requirements that can be surrounding within the individual's physiological well
beings.
There are five requirements as well as needs that can be utilized for managers in order to better
understanding of the worker's motivation.
First and Foremost, physiological requirements are the needs that can be crucial for
survival as these include water, food, breathing as these are considered as the basic needs of air,
nutrition, temperature regulations. Also, the physiological needs also involved things such as
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clothing and shelter. This level also included sexual reproduction within such level of the
hierarchy of requirements as it is vital to the survival of the species.
Security and safety requirements
As moving from the second level of the hierarchy the needs becomes more complex. As
such level the requirements for safety as well as requirements becomes one of the primary needs.
As here individuals need to control as well as order within their lives as such as required for
security and safety largely as these includes such as financial security, safety against injury and
accidents and Health insurance as well as contributes money in order to save money, moving into
safer neighborhood are all considered as an example of actions boosted through safety and
security needs. In this the organization will be engaged in making sure that workers work in safe
and secure environment. This will assist company in retaining employees and also potential
workers will be attracted towards company. It has also been analysed that this will assist
company in growing and achieving set target as well as objectives. It will also help them in
increasing engagement of workers.
Social Needs- The social requirements within Maslow's hierarchy that involves things for
example acceptance, love as well as belonging (WEN, and Oljaca, 2021). Within this level, the
requirement drives the human behavior. Various things that can satisfy the requirements such as
Romantic attachments, friendships, social as well as community groups, religious firms and
churches. In order to avoid issues such as depression, anxiety, depression as it is vital for
individuals to feel accepted and love through several other people.
Esteem needs- At the final stage within Maslow's hierarchy is considered as the
requirement for respect as well as appreciation. When the requirements at the bottom three levels
have been satisfied the esteem required needs begins to follow a prominent role.
Within this level it becomes very vital in order to gain appreciation as well as respect of others.
Individuals also required to achieves things as well as their efforts can be recognized. Within this
the esteem requirements involves things such as personal worth and self-esteem.
Self- Actualization needs- These are the fifth and final level of the needs within this
hierarchy. Self-actualization associated to the realization of the people regarding full potential.
Such as continued education, obtaining skills, pursuing dreams and many more.
Recruit and hire best people who fit in culture
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According to Prasad, and Vaidya, (2020), it is important for firm to hire and recruit best
candidate so that they can fit easily in culture. The people are hired on basis of their skills and
abilities. This is because there are varied job roles which has to be performed. Moreover, hiring
of best staff enable in performing task in effective way. Also, it leads to creating positive culture
where all of them work in team and goals are attained. However, overall efficiency and success
of firm depends on staff as they are main pillars of it. They perform all task and in this way goals
are achieved. Along with that, every organization is having its own approach or framework of
recruitment and selection. Thus, by following that it becomes easy to hire best staff.
Furthermore, it is essential to identify culture so according training is given to them. In this HR
plays vital role. There are different ways of recruitment which is applied such as ads,
employment exchange, etc. But it entirely depends on requirement of company that which
method is suitable. Apart from hiring, training is also provided to them to change their attitude
and behavior. It is done to develop a positive culture.
On contrary Sembiring, and et.al., (2020), said that if best staff is not selected then it
highly impacts on culture of organization. This is because they are not able to work in team and
perform job role in effective way. Besides, they lack skills and knowledge as well for particular
job role. So, it is highly difficult to train them and increase their efficiency. Moreover, goals and
objectives are not attained and it leads to impacting on culture in negative way. Also, staff is not
aware of their roles and they require continuous monitoring and direction. Thus, it put more load
on other staff. They find it challenging and difficult to finish work in specified time. However,
entire culture is impacted as there is no proper recruitment of staff in specified job role. The
company has been engaged in recruiting and hiring the efficient staff member so that the
productivity of organization can be enhanced and improved.
SWOT analysis – As stated by Dale-Olsen, and Finseraas, (2020), swot analysis helps in
evaluating firm internal environment. It is tool by which strength, weakness, opportunity and
threat of organization is identified. Thus, here Carlisle security service swot analysis is done.
This will enable firm to take proper selection method as per their needs. Hence, it is as follows:
Strength
 Company is having a strong geographical location and management.
 They provide highly trained security officer and trainer
 It has having a strong brand image and trademark in market.
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 The technology installed by them is high and advance.
Weakness
 They are not able to retain security officers and staff for long time.
 The recruitment of security personal is not done in time
 There is lack of effective marketing and publicity
 Low retention rate
Opportunity
 Carlisle security service can use model technology to enhance efficiency
 Company can provide effective training to security personal to enhance their skills and
capabilities.
 The organization should form strategic alliance with other firms.
 Competitors are existing market due to covid 19.
Threat
 There is stiff competition in industry due to many well reputed security organizations.
 Many new firms coming up in the industry.
 Other business is providing security services at low prices.
 High tax may impact on Carlisle security service in negative way.
Impact of diverse work force on creativity and innovation
As elucidated by Phetmisy, and Hebel, (2020), diverse work force highly impacts on
innovation within company. It is found that when new talent is acquired they bring in new ideas
and techniques. Besides that, they interact with employees in effective way. Moreover, when
there is strong and effective communication then it leads to team work. Besides, when people of
different caste, creed, color, etc. work together. They possess varied skills and knowledge. Then,
they share knowledge with one another in completion of tasks. Alongside, diversity brings in
new talent and it led to creating a positive culture. The staff is able to work in better way and
manner. Employee understand each other in better way and diversity results in new development
and thought process. Therefore, it results in changing way of doing tasks and attaining goals. In
addition, diverse combination of mind allows team to understand and interact with each other in
better way (Liu and et.al., 2020). They share knowledge and try to bring creativity in work. It
also impacts on culture in positive way as diversity promote and embrace best talent to be
acquired and hired within organization. Furthermore, having employees who differ in thought
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processes, background, culture and beliefs is paramount to developing innovative ideas and to
pushing the status quo. Retaining senior-level diverse employees is an ongoing challenge, and by
promoting diverse talent and giving them access to a support network, diversity will become a
priority within the organization from the top down.
In the view of Fine, Sojo, and Lawford‐Smith, (2020), diverse work force always helps in
facing challenges easily. This is because new ideas are shared by which problem is solved
quickly. There is more collaboration among people. They respect dignity and values of each
other. However, innovation and creating are pillars of successful growth of company. Besides, it
diverse teams are good in decision making. This is because as they possess critical thinking skills
so they are able to find out what is suitable or effective and not. Furthermore, employees are able
to prevent bad decision making and this results in reducing stress and workload. This is useful in
growth of organization. In addition, diversity helps in making innovative ideas happen. They are
experience enough to analyse and examine weak areas and then make improvements in it. Also,
innovation driven is quickly as it results in effective attaining of goals and objectives. There is
change in perception of staff when they communicate. It enables in sharing of inclusive ideas
within organization(Béland, Brodeur and Wright, 2020). Every individual brings in something
new to organization. It has also been evaluated that diverse culture can assist company in
motivating workers to perform better. They can be able to achieve set target as well as
objectives. It has also been analysed that diverse culture can help company in appointing
efficient staff. They can also be able to make sure that productivity is been gained. This has
assisted them in growing and also it has supported in achieving target. In this the diverse culture
has also helped in enhancing the work culture. It can be promoted, the work culture.
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