Financial, HR, and Legal Aspects of Carnival Corporation Report

This report provides a comprehensive analysis of Carnival Corporation & PLC within the hospitality industry. It begins with an introduction to the hospitality sector, highlighting key areas like food and beverage service, lodging, and tourism. The report then delves into Carnival Corporation's financial accounts, including ledger accounts and trial balances. It examines Key Performance Indicators (KPIs) for restaurants, offering recommendations for improvement, and explores the HR life cycle, including recruitment, education, motivation, evaluation, and celebration, emphasizing its importance in talent management. A performance management plan for addressing negative behavior and staff retention is also presented. Furthermore, the report discusses specific laws and regulations relevant to the hospitality industry, such as the Equality Act 2010, Health & Safety Regulation Act 1981, and Human Rights Act 1981, along with the legal and ethical considerations for Carnival Corporation. Finally, it outlines different functional roles within the hospitality sector, illustrating organizational structures for the industry, Carnival Corporation, and theme parks. This report aims to provide a detailed overview of Carnival Corporation's operations and management practices within the context of the hospitality industry.

Toolkit

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INTRODUCTION
Hospitality industry is the broad area in the service industry which include the food &
drink service, lodging, theme parks, event planning, travelling, cruise line and additional places
within tourist industry (Atkinson, 2012). Hospitality provide various services to their clients
according to their demand and they fulfil according to it. Hotels & Restaurant have to serve
quality service to satisfy the desire of their customer or guest. For the better understanding of this
concept Carnival Corporation & PLC has been choose. Which is British – American cruise
operator who is world's largest leisure travel company. This report include the some financial
accounts such as Ledger & Trial balance. HR life cycle, low of hospitality industry and
performant plan. Along with this, it also include the importance of coordinating & integrating &
various functions of departments in the hospitality sector.
TASK 1
1. Produce Ledger Accounts & Trial Balance with the help of various sales and purchase
transactions
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2. Explain Key Performance Indicator of restaurant with some recommendation
Key Performance Indicator (KPI): - It is the approach which help the organisation to
identify effectiveness of business objectives. Almost every organisation choose KPI to complete
their targets for the achievement of business goals & objectives. It will help the business to
identify the area where they lack in the performance of workers (Bharwani and Butt, 2012).
Along with this, it increase the potential of employees that further helps in increasing
profitability or productivity. In the Carnival Corporation & PLC, top management majorly
focuses on generating more employees in respect of providing quality service to their clients.
KPI help the manager to highlights those points or situation which can increase profit margin.
Such as cost of goods sold, cost revenue, outstanding sales, revenue etc. Manager of the Carnival
company offer various rewards to their employees such as appraisal, rewards or bonus through
monitoring or controlling their performances. This approach follow employees performance
which is categories in two parts such as:
Qualitative: Qualitative approach of KPI unable to measure employees performance but
organisation use this measure in terms of customer satisfaction rating regarding their services.
For example in the Carnival Corporation & PLC, manager not able evaluate their employees
performance through rating system it can produce issues among employer & employees.
Manager identify performance on the basis of customer service they provide and in reality
customer satisfies with services or not (Bowie, Buttle and et.al., 2016).
Quantitative: This approach include the measurement of performance in the numbers
where manager can analyse it define that whether it is good or bad. Basically it is the proper way
to measure the employees performance through analysing various points & situations. Manager
of Carnival Corporation & PLC use this approach through rating or grading system. It will help
the manager to identify their performance and offer them reward according to their ratings.
Recommendations:
 Need to set specific standers to measure their employees performance which further not
create any disputes or issues.
 Use of Key Performance Indicator (KPI) will help the manager to identify their potential
area or performance.
 KPI improve the productivity of employees or increase the profit margin of the Carnival
Corporation & PLC company.
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TASK 2
1. Explain HR life cycle for talent management
HR life cycle include the different phases of employees where the role of an employees
will changes according to time and on the basis of functions they perform. It will include the 5
stages of HR life cycle where manager of Carnival Corporation & PLC adopt this for the
effective management in the organisation.
Recruitment: In this stage, HR department need to hire right person for the right role in
the Carnival organisation. So it is the responsibility of manger to develop strategies regarding
staffing process by analysing the requirement of that vacancy (Chen and Shen, 2012).
Education: After recruiting new employees, it is important to provide them proper
education regarding their work which they have to perform. So manager of Carnival Corporation
& PLC provide proper training & development program to new candidate.
Motivation: In the probation period of new joining, manage have to build strong relation
with employees which make them retain in the organisation. By encouraging them regarding
their work with the help of communication (Claveria, Monte and Torra, 2015).
Evaluation: In this stage, manager of Carnival Corporation & PLC evaluate the
performance on the basis of various measurement. Which help them to identify the potential of
an each employees.
Celebration: In the last stage, organisation celebrate their achievement which is make it
possible because of their employees efforts. So manager provide various benefits in terms of
appreciation such as bonus, rewards, incentives etc.
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Illustration 1: Stages of HR life Cycle
Source: HR life Cycle, 2019.
Importance of HR life cycle in context of Talent Management:
Above discussed HR life cycle help the Carnival Corporation & PLC company to run
their business operation effectively. Along with this, how these stages will help for Talent
management it will be discussed below:
Increase employee performance: HR life cycle improve employees performance
through providing various training & development programs that support talent management.
These programs help the Carnival's employee to enhance their skills to perform better or achieve
business goals & objectives (Hall and Howe, 2012).
Employees motivation to attain goals: Manager of Carnival's company, encourage
their staff members so they can increase their potential towards work to achieve their tasks
objectives. Motivate them through various incentive or reward policies it will attract employee to
perform better to fulfil goals.
Retain top talent: HR life cycle help the Carnival company to retail their employees
through motivation or by providing attractive incentives. Because they are important for the
organisation to achieve company's goals with their efforts (Jones, Hillier and Comfort, 2014).
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2. Performance Management Plan for Negative behaviour & Staff retention for the waiting staff
It is the performance improvement tool which given to the employees to get the
opportunity to succeed in their task. In this plan, manager identify the failure to meet with
specific goals or show behaviour related concern. Employees need to use their skill in productive
way which generate more revenue. So there is a short conversation between manager or
employees on the basis of given situation.
Process should be Follow:
Manager: Can any one please tell me what happened their?
Employee : Sir, I am not able to survive in this organisation.
Manager: Do you think that it is professional behaviour where you work?
Employee: No sir, I am apologize for this type of behaviour.
Manager: It is not acceptable, you have to be apologetic.
Employee: Sorry sir, it will not happen again.
Process should not be Follow:
Manager: What happen, you are employees of the company so you have to complete
their task?
First employee: No, I am not doing additional work in any condition.
Second: employee: But sir, our team leader is very rude with all of us due to this reason
we are not doing additional work.
Manager: OK, I understand what you said and now I am going to listen team leader
story.
Employees: (Both) Sir, their no need to talk with him you have to change team leader
otherwise we all resign this job.
Manager: OK done, do what you want because team leader is not going to replace. Do
what you want.
TASK 3
1. Specific laws in the Hospitality industry
There is some important legislation which Carnival UK have to be comply in their
organisation. It will be discussed below:
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Equality Act, 2010: This act protect people from discrimination on the basis of religion,
colour, cast, region etc. It is the responsibility of Carnival UK's manager to treat their employees
equally so they perform better and feel comfortable at workplace. Company comply this act or
equally treat their each employees without any discrimination on the basis of gender
(Kandampully, Zhang and Bilgihan, 2015).
Health & Safety Regulation Act, 1981: It the responsibility of organisation to follow
proper health & safety guides which prevent the accident in workplace. Carnival company follow
this act and obey the all safety & health instruction. Such as use of equipment in proper way so
they can prevent injury and quality of food make it healthier for the customers.
Human Right Act, 1981: This act include the right of people who can visit any place or
they can share their perspective or viewpoint. It is fundamental right of every individual who
work in any organisation. Carnival organisation provide this right to their employee so they can
openly share their opinion with each other. In result, employees are comfortable in the working
environment achieve business goals & objectives by putting maximum efforts in their work.
2. Legal & Ethical consideration for Carnival Corporation & PLC
Government impose various legislation for it's complacence in the organisation which is
compulsory to follow. Because of that business can perform their operational functions
effectively. These legislation will affect the decision making process of the organisation. Top
authority develop various policies and standards which is important for the hospitality sector to
comply it. With the help of these standards and policies Carnival Corporation & PLC company
can fulfil the demand of customers (Kapiki, 2012). It will also reduce the risk by following above
mentioned regulation or legislation. These legislations help the Carnival organisation to perform
their work by complying within business environment and it will further help the company to
achieve their goals. Along with this, it will provide business growth as well as improve brand
image or productivity.
If Carnival Corporation & PLC not follow these legislation then organisation have to pay
heavy penalty. As per English law, 2009 any information associated with it's age, name,
background and experience should be faithful. It will help the manger to take effective decision
which increase productivity as well as profit margin of the organisation (Lopes, 2016). It is
important for the organisation to comply different regulation or legislation of contract law and
perform their task according to it. If any organisation or employee deny to perform their duty in
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respect of these law so can obligate to pay fine or penalty. So it is important for the Carnival
organisation to pay workers salary as per Employment Act, 2002. without any discrimination
according to Equality Act, 2010.
Contract, employment and company law impact the business in various way where
employer and employees relation will affect and it will further affect the productivity as well as
profitability of the business. To follow all the government regulations is mandatory for the
organization to continue their operational functions in the future in effective way. Company law
include certain rules and regulation which is mandatory to follow by the organization otherwise
they will not perform well. It include the taxation policy, agreement, legal consideration, mutual
assent etc. If Carnival not follow the rules and other laws then it will impact the business where
employees are not satisfied with companies policies which decrease their efficiency as well as
effectiveness. Due to contract law business include the details regarding their all purchase and
resell items. Basically it will include the all end to end transaction details which help the internal
parties to understand their activities and perform accordingly. Employment law provide certain
protection regarding termination and other general issues regarding employment. This law
prohibited the discrimination and harassment in the workplace.
TASK 4
1. Different functional roles in the Hospitality sector
Organisational structure of Hospitality Industry:
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Illustration 2: Organisational Structure
Source: Structure of the Hospitality Industry, 2019.
Organisational Structure of Carnival Corporation & PLC:
Organisational Structure of Theme Park:
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