Hospitality Toolkit: Carnival UK - Finance, HR, Legal & Integration

This report provides a comprehensive analysis of Carnival UK, covering various aspects of its business operations. It begins with financial ledgers and a trial balance, followed by an examination of key performance indicators (KPIs) such as food wastage and menu item profitability. The report then delves into the HR life cycle, discussing recruitment, education, motivation, evaluation, and celebration, and its importance in talent management. A performance management plan is outlined to address issues like negative staff behavior. Furthermore, the report explores the legal obligations of Carnival, including vessel safety, duty of care, and compliance with international laws, and the impact of these laws on decision-making. It emphasizes the importance of ethical considerations alongside legal compliance. Finally, the report includes a memo discussing the interrelation of functional roles within the hospitality sector, such as planning, organizing, controlling, and leading. Desklib provides students access to similar solved assignments and past papers.

Running head: CARNIVAL UK
Carnival UK
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Activity 1....................................................................................................................................2
Activity 2....................................................................................................................................3
Activity 3....................................................................................................................................4
Activity 4....................................................................................................................................6
Activity 5....................................................................................................................................8
Activity 6....................................................................................................................................9
Activity 7..................................................................................................................................10
Activity 8..................................................................................................................................12
References................................................................................................................................14

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Activity 1
Ledgers Accounts

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Trial Balance
In the Books of Carnival Corporations & PLC for the year ended 28th February 2019
Activity 2
Key Performance Indicators (KPIs) are the computable actions to evaluate the
achievements of businesses, staffs and company objectives (Flipse et al. 2013). The same
aspect is applicable for Carnival Corporations and PLC (Carnival) as the company is also
required to employ certain KPIs to measure their financial performance. The following
discussion shows the two KPIs for Carnival:
1st KPI – One major areas of worry for the restaurants business is the continuous increase in
food wastage and Carnival also has the same concern. With the aim to reduce the amount of
food wastage, Carnival can use Wastage of Foods per Foods Purchased as a major KPI as it
is related to the financial profitability of the business. This KPI would demand Carnival to

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monitor the processes and incidents responsible for the wastage of foods. In this manner,
Carnival would be able in effective demand forecasting. At the same time, Carnival would be
able in developing effective ways to prepare and serve foods so that the amount of wastages
can be reduced. This requires monitoring the implemented methods for processing foods.
Reduction in wastage would enable the company in increasing the sales and increase in sales
would lead to the increase in company profitability (Capece and Bazzica 2013). Thus, it is an
important KPI to consider.
2nd KPIs – In restaurants, certain foods become popular to the customers due to their taste,
price and others factors; and this particular aspect has major impact on the profitability of the
companies. Hence, Carnival is needed to introduce Profitability and Popularity of Menu
Items as a major KPI to measure the popularity and profitability of the items in their menu.
The use of this KPI would provide the management of Carnival the idea about the popularity
of the items in menu as the management would be able in focusing on the most profitable
items to increase the sales as well as profitability. The management of Carnival would be able
in identifying the items with higher sales which can lead to higher profitability to the overall
business of the company. In addition, this KPI would lead to the development of a balanced-
menu for the restaurants of Carnival. It needs to be mentioned that this two KPIs would help
the company to register effective financial performance (Kang et al. 2016).
Activity 3
Introduction
This report discusses about different aspects of HR Life Cycle that has major
relevance with the process of talent management. It also includes veracious dimensions of
HR Life Cycle.
HR Life Cycle Stages

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Figure 1: HR Life Cycle
(Source: Akingbola 2013)
HR Life Cycle include five major stages and they are mentioned in below:
Recruitment – This is the first stage in HR life cycle that involves in developing the plan to
assess the vacancies and recruit new staffs.
Education – This is the second stage that involves in providing the required training to the
new recruited employees (Boella and Goss-Turner 2013).
Motivation – This is the third stage where various steps are taken to motivate the new
appointed employees.
Evaluation – This is the fourth stage in HR life cycle that includes the evaluation of the
performance of the new employees (Boella and Goss-Turner 2013).
Celebration – This is the last stage in HR life cycle where management recognized the
employees with best performance in order to reward them.
HR LIFE
CYCLE
Recruitment
Education
MotivationEvaluation
Celebration

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Importance of HR Life Cycle in Talent Management
HR life cycle is positively related to talent management as the five stages of this cycle
are majorly helpful in nurturing the talented staffs of the companies. There are certain steps in
this cycle that is majorly helpful in talent management; they are acquisition of talent,
employment assessment, on-boarding, training and development, managing performance and
succession planning. Employees going through these five stages of HR life cycle feel
satisfied and motivated; and effectiveness can be seen in their works. Satisfied and motivated
employees are the most important mean to achieve the organizational objectives (Hauschild
and Huijbregts 2015). These are the major importance of HR life cycle in talent management.
Recommendations
It is recommended to the management team of Carnival is that they are needed to
ensure the fact that the new appointed staffs and employees go through the five stages of HR
life cycle. After that, there must be an alignment between the business strategies with the
talent management strategies. These will ensure the effective talent management program in
Carnival.
Conclusion
As per the above discussion, the five stages in HR life cycle play a pivotal part in
talent management program as the employees go through these five stages feel motivated,
satisfied and accomplished in their job responsibilities.
Activity 4
Performance Management Plan providing the solution of the issues like negative
behaviour of the staffs and others. The Performance Management Plan of Carnival would
include four stages and they are discussed below:

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Figure 2: Performance Management Plan
(Source: De Waal 2013)
1st Stage – The major issues in Carnival are the negative behaviour of the waiting staffs due
to the presence of the issues like unfavourable working condition, additional task pressure
and others.
2nd Stage – There are major impacts of these employee related issues on their performance
and this, they are becoming unable to meet the needs of the customers. Due to this, there is a
decrease in the sales of the company that has a potential to lead to reduced profitability of
Carnival. At the same time, these issues can lead to high employee turnover in Carnival
(Morden 2016).
3rd Stage – In this condition, the first step of the HR manager of Carnival is to ensure direct
conversation with the employees about the issues in order to make them aware of the
negative impact of these issues on the company. At the same time, the management of
Carnival needs to address the problems and difficulties that these employees are facing in
their jobs. One effective way to resolve these types of issues is to praise the employees for
their good jobs and show them the career opportunities within the organization.
Determine the Issues
Determine the Effects of these Issues
Develop Effective Stratgies to Address these
Issues
Deliver Constant Feedback

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4th Stage – It is needed for the management of Carnival to provide and take timely feedback
on these issues for understanding the progress of the implemented strategies. This is
considered as an essential part (Van Dooren, Bouckaert and Halligan 2015).
Importance of HR Life Cycle – As per the earlier discussion, HR life cycle provides
motivation and satisfaction to the employees for fulfilling their job responsibilities. Good
performing employees do not face negative issues in their job performance. Thus, it is needed
for the companies to ensure that all the employees go through the five stages of HR life cycle
for better performance in the absence of negative issues (Van Dooren, Bouckaert and
Halligan 2015).
Activity 5
Introduction
This report sheds light on the specific legislations and laws for Carnival as they are
needed to adhere to these for their business operations. At the same time, this report also
explores the impact of different laws on the decision-making process of the firms under this
cruise industry.
Legislations
It is the legal obligation of Carnival to make compliance with the necessary laws and
regulations while operating. The first requirement for Carnival is to ensure adherence with
the safety of Vessels laws. At the same time, the company must comply with the laws of Duty
of Care Owed Cruise like Passengers for their business operations. Moreover, whenever
there is any report of any missing person, the management of Carnival needs to ensure
conducting required search operations; and thus, the company is needed to comply with the
laws of Disappearance from Cruise Ship. In case there is any injuries, Carnival must ensure
complying with the Injuries related laws of cruise ship. Lastly, Carnival is needed to comply

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with the laws and regulations of other countries as the cruise needs to go into other territories
(Papathanassis 2016).
Impact of Laws
There are certain laws related to Company, Employment and Contracts that the firms
under hospitality industry are needed to adhere to. Compliance with these huge laws creates
burden on the companies and these laws creates restrictions on certain business operations of
these firms. In addition, the companies are needed to bear the huge costs of compliance with
these regulations and laws. In the presence of all these aspects, the firms under the hospitality
industry must ensure considering the negative effects of these laws on their businesses at the
time of making the business decisions (Forbes 2015).
Conclusion
To infer, Carnival has to comply with many laws and regulations for conducting their
business operations such as laws of safety, injury and others. In addition, the presence of
these laws creates pressure on the companies under the hospitality industry as it increases the
cost of compliance and others.
Activity 6
The above discussion indicates towards the fact that there is a need for Carnival to
take into consideration the legislative requirements for their business; and the decision-
making process of the company gets affected in the presence of these legal considerations.
Businesses are needed to take into account the consequences of their business decisions and
bad decisions tend to affect the operation of the companies; and this is also applicable for
Carnival. Thus, in order to avoid this, the management of Carnival needs to take into account
the legal and ethical aspects (Haltiwanger, Scarpetta and Schweiger 2014).

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It is the obligation on the management of Carnival that they need to ensure complying
with the needed regulations and laws; and these laws are related to safety, security,
sustainability, heath and others. At the same time, it is needed for the management of
Carnival to analyse the effects of these regulations on the decision-making process. For
instance, relevant laws put the restriction on the management of Carnival that the company
cannot make any differentiation between certain classed of employees and the government
has the full authority to sue Carnival in case this rule is breached. It implies that the business
and decision-making process of Carnival can get affected due to non-complying with the
needed regulations and documents (Besley 2015).
It is also the obligation on Carnival to consider the ethical rules and regulations for
their business operations the company has to face consequences due to the violation of ethical
rules. There are many instances where the business organizations have complied with all the
required laws and regulations, but the companies had to suffer negatively as they did not
ensure complying with the ethical considerations. Thus, Carnival is needed to maintain their
adherence with the ethical considerations. For example, it would be considered as unethical
business practice in Carnival in case the HR manager decides to hire his less experience
friend over an experienced candidate (Norman 2013).
Thus, the above discussion indicates towards the fact that the management of Carnival
is needed to ensure their full adherence with the ethical as well as legal consideration with the
aim to conduct the business operations in appropriate manner. These are the crucial factors
for the businesses.
Activity 7
Memo
To: Human Resource (HR) Manager of Carnival

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From: Steve Wilson
Subject: How different functional roles within the hospitality sector interrelates
Figure 3: Different Functional Roles
(Source: Srivastava and Mock 2013)
The managements of the firms under the hospitality industry include certain functional roles
and interrelation must be there among these functions of management. As per the above
figure, these functions are Planning, Organizing, Leading and Controlling (Krajewski,
Ritzman and Malhotra 2013).
Planning is an important functional role of the managements under the hospitality industry as
it assists to establish objectives and to determine the needed actions that need to be taken for
achieving these objectives. The needed steps under planning process are scan of business
environment, analysis of competitors and others. The managements must set achievable
objectives for the companies. Relation of this management function can be seen with the next
function which is called Organizing. Organizing involves in the development of
FUNCTIONAL
ROLES
Planning
Organizing
Leading
Controlling

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organizational structure along with the allocation of needed resources to achieve the
organizational goals in the stage of planning. Certain steps of organizing are job designing,
departmentalization and others (Griffin 2013).
Organizing has major positive relation with the next function called Leading. This function
involves using social as well as informal sources of information to inspire the actions for
achieving the organizational goals and objectives. When the manager of the companies are
good leaders, they can create positive influence on the employees to perform well for
achieving the organizational goals. This particular function in related to the last function that
is controlling. This function assists in keeping the operations of the companies as per the
required standards and ensure that there is not any divergence in operations. Hence, the above
discussion helps in assessing the fact that there is positive interrelation among these four
functions of management in hospitality industry and these functions play pivotal role to
achieve the overall goals and objectives (Griffin 2013).
Activity 8
Memo
To: Human Resource (HR) Manager of Carnival
From: Steve Wilson
Subject: Methods of Communication, Co-ordination and Monitoring
The companies under the Food and Beverage Department of cruise liner utilize certain
methods or techniques for the purposes of communicating, monitoring and co-ordinating.
There is high work pressure on the employees of food and beverage department and it keeps
them busy most of the time. In this situation, the time saving methods of communications are
verbal communication, oral communication and face to face communication as these methods

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ensure conveying the correct message (Berger 2019). In order to establish effective co-
ordination, the management team responsible for food and beverage department must adopt
specific techniques like group meeting as it takes less time which is better for establishing co-
ordination (Zikmund et al. 2013). In order to establish effective monitoring, the managements
of this department should use specific performance indicators, methods of appraisal,
evaluation of impact, formal survey and others (Zikmund et al. 2013).
The managements of the companies can make the value chains stronger with the use of these
above-discussed methods in the presence of the fact that these techniques provide major
assistance in creating and increasing customer value. At the same time, the employment of
these measures assists in reducing the probability of mistakes and problems in the value chain
process. Hence, these methods are essential for the value chain of the companies (Wheelen et
al. 2017).
The employment of the above-discussed coordination, communication and monitoring
process assists the employees of the companies in maintaining product and service quality to
cater to the demand of the customers. Due to these methods, customers face minimum issues
in getting the company services. This aspect helps to achieve the objectives of the companies
(Wheelen et al. 2017).
For the improvements of these techniques and methods, it is recommended to consider the
negative impacts as well as results from the process of monitoring. This aspect helps in
developing correct strategies for bringing improvements in these methods and techniques
(Wheelen et al. 2017).

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