HNC/HND Unit 4: Hospitality Business Toolkit Report for Carnival UK

This report analyzes the Hospitality Business Toolkit, focusing on financial management, HR life cycle, and legal considerations within the context of Carnival UK, a major cruise operator. The report includes double-entry bookkeeping and trial balance, recommending key performance indicators like variance analysis and milestones for measuring financial performance. It examines the HR life cycle stages of recruitment, motivation, education, evaluation, and celebration, emphasizing their importance for talent management, retention, and development. It also provides recommendations for improving HR processes and documentation. Furthermore, the report identifies relevant legislation for the hospitality industry and the impact of employment and contract law on business decision-making. Finally, a performance management plan is presented, addressing negative employee behavior and staff retention issues, alongside a discussion of the legal framework that Carnival UK must adhere to.

UNIT 4: THE HOSPITALITY BUSINESS TOOLKIT

Table of content
Activity 1 Double-Entry Bookkeeping to Trial Balance
Activity 2 Recommending Methods to Measure Financial Performance
Activity 3 Using the HR Life Cycle for Talent Management
Activity 4 – Performance Planning
Activity 5 Training on Law for the Hospitality Industry
Activity 6 Briefing on Legal and Ethical Considerations
Activity 7 Exploring Functional Roles
Activity 8 Analyzing Communication, Coordination and Monitoring Methods
References
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Activity 1 Double-Entry Bookkeeping to Trial Balance
Journal Entries
Date Particulars Debit Credit
01-02-
2018
Purchases A/c ...Dr $
34,553.00
To Kate’s KItchen $
5,001.00
To Harry $
29,552.00
(Being food and drink purchased from food and drink
supplier on credit)
03-02-
2018
Cash A/c....Dr $
13,027.00
To sales of beverages $
11,203.00
To sales of Food $
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1,824.00
(Being food and drink sold at end of week one)
6.02.2018 Kate’s Kitchen A/c…..Dr 50001
To Bank A/c 50001
10-02-
2018
Cash A/c....Dr $
10,653.00
To sales of beverages $
8,966.00
To sales of Food $
1,687.00
(Being food and drink sold at end of week two)
14-02-
2018
Bank A/c....Dr $
2,008.00
To private room hire and catering service $
2,008.00
(Being private room hire and catering service paid in full
by debit card)
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17-02-
2018
Cash A/c....Dr $
13,321.00
To sales of beverages $
11,710.00
To sales of Food $
1,611.00
(Being food and drink sold at end of week three)
24-02-
2019
Cash A/c....Dr $
12,329.00
To sales of beverages $
10,614.00
To sales of Food $
1,715.00
(Being food and drink sold at end of week four)
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Trial Balance as at 28/2/2018
Accounts Balance
Account Name Debit Credit
Cash A/C 49330
Bank A/c 2008
Sales A/c 49330
Purchases A/c 34553
New food supplier A/c 5001
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Long-running drinks supplier A/c 29552
Private room hire and catering
service A/c
2008
Grand Total 85891 85891
Activity 2 Recommending Methods to Measure Financial Performance
Recommending any two (2) Key Performance Indicators for Restaurants, and explain the
principles of managing and monitoring financial performance
Now it is important that the financial performance of the company is measured in a correct
manner. This means that the company needs to be effective in measuring performance through
implementation of correct performance indicators which will help in determining the success of
the company in terms of fiscal stability the key performance indicators:
1. Variance analysis: Variance analysis can be used as a tool for measuring the financial
performance of the Carnival iron company. It will help the company in knowing the
difference between the actual and budgeted financials of the company. Through the
analysis of variance which is there between the budgeted and the actual results of the
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company's financial the company will be able to measure if the business performance has
been efficient on and financial basis. In the restaurant business it is very important to
create budget of the future operational process which will undertake within the company
which can be further be used as a tool of measuring the company's performance by
matching the same with the actual performance and this will act as a key performance
indicator for the company in terms of measuring the company's financial performance
(Bratton and Gold, 2017).
2. Milestones: Carnival Corporation can efficiently use milestones for the restaurant's
operation as it will help the company in measuring both operational and financial
performance of the company on any regular interval. Under this process, the company
will set milestones achievement of which will determine the success of the performance
of the company in the both operational and financial way (Armstrong and Taylor, 2014).
Activity 3 Using the HR Life Cycle for Talent Management
Reviewing the different stages of the HR Life Cycle, as applied to the role of a Food &
Beverage Manager on a Cruise Ship
The HR life cycle is that period of time when an HR remains in a company for a period of time.
HR plays a very important role in the Carnival UK Company. The process of recruitment,
education, motivation, evaluation and celebration is what HR life cycles are dependent on. As a
food and beverage manager in a Cruise Ship, it is very important for the management department
to recruit the right people. The HR of the Carnival UK Company sincerely and strictly chooses
their employers. Proper education or instruction is given to the people who work in the food and
beverage department because it is on them to take care of the health and hygiene of the
customers (Cascio, 2015). Motivation is also provided to the employees who work in Carnival
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UK Company. The process of evaluation is based on measuring the qualities of the employees.
The celebration HR Life Cycle is provided by the company to its employees where the company
provides rewards to their employees when they do work potentially and the company gets
success.
Reviewing the importance of these HR Life Cycle stages for Talent Management, focussing
on their use for retaining and developing talent
The HR life cycle stages are classified into five categories which include Recruitment,
Motivation, Education, Evaluation and Celebration. These five HR Life cycle process helps in
managing talents which develop qualities on the employees. Recruitment is one of the most
important stages which HR managers do in Carnival UK Company (Hecklau, Galeitzke, Flachs
and Kohl 2016). Since Carnival UK is a cruise ship company so the recruitment process goes
through a very planning procedure. The right people are recruited for this business and who are
suitable to work on this company. The next life cycle stage is the motivation stage which also
develops talents in the employers. The HR department develops a good relationship between the
employees by motivating them in various ways. The Carnival UK Company's turnover depends
on the employers who get motivated by the HR department. Education is another important
process since it is very important to teach the employers regards their position which they hold in
the company. In the evaluation stage of the human resource life cycle, the HR or the manager of
the Carnival UK Company measures the performance of every employee in order to see their
potentialities for their work. The fifth or the last stage of the HR life cycle stage is based on
Celebration (Bobera and Bjekić, 2016). It is very important to pay some extra bonus to the
employers for the success of the company. This motivates the employers to become more
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specific and sincere in their work since they get rewards for performing well in their respected
jobs.
Evaluation of the importance of the HR Life Cycle in relation to Strategic Talent
Management
The HR life cycle helps the company in many ways including developing the strategic talent
management process. The HR life cycle of the Carnival UK Company provides the company
with many opportunities. The HR life cycle uses the process of education in which they provide
specific training and guidelines regarding their jobs (Collings, Scullion and Caligiuri, 2018). In
the process of recruitment, the HR department recruits people carefully who has the potentialities
and talent to work efficiently for the company. The HR department of the company provides
many opportunities to their employers which helps them to bring out their innate potentialities of
their employers. The five strategies of HR life cycle help the company to improve its strategic
management talent.
Recommendations for how HR processes and documentation can be improved for more
effective Talent Management Planning throughout the HR Life Cycle
The HR process of the company has to be more sincere in terms of employee management and
employment relation. Maintaining a proper employ relation helps the Carnival UK Company to
work in a better way. It is recommended that the HR process should develop in a more flexible
way which will help the employers of the company to work freely within the office environment
(Deery and Jago, 2015). It is recommended to the company to organise some kind of seminars
which will help the employers to stay more active. By participating in seminars the workers of
the company will be able to utilize their mind in every situation which they will face in the
future. Talent management deals with the recruitment of the appropriate workers, providing
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