Analyzing HR Problems and Solutions for Carter Cleaning's Growth

This report analyzes the HR challenges faced by Carter Cleaning, a laundry business, during its expansion and diversification. The report identifies key HR problems including recruitment and selection of skilled labor, job analysis and design, compensation issues, the need for training and development, and difficulties in managing employee relations across multiple locations. It also explores how Jennifer, a key figure in the business, could address these challenges, emphasizing the importance of recruiting competent staff, providing adequate training, building strong job analysis, and fostering effective change management within the organization. The report concludes by highlighting the importance of selecting the best staff members, analyzing organizational strengths and weaknesses, and working on them to gain a competitive advantage in the market.

Introduction to Business
Studies

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
List of HR problems....................................................................................................................3
What would you do first if you were Jennifer.............................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Human resource is an important function in an organisation that majorly deals with
people and issues in which compensation and benefits, recruitment and on boarding employees,
performance management and many more. This report is based on a case of Laundrette named
carter cleaning centre that expand and diversify their business. In that case role of HR functions
and modern management to beat competitors and enlarge business opportunities are very much
concerning. So that report is majorly focusing on importance of skilled labour and after that
occupying skilled labour an organisation gain and problems faced by them.
MAIN BODY
List of HR problems.
Diversification is an process of allocating capital and resources to reduce exposure for
any particular risk. In that report major concern that laundry store firstly operate by Jack carter
who emphasise on capital intensive techniques rather than labour intensive technique. After his
daughter come in their business they focus on labour intensive techniques and skilled labour
force but they face some problems that are as follows:
Recruitment and selection:
In case of Carter cleaning when they aimed to expand their business and open various
stores they planned to recruit various managers in which on site manages and seven skilled
labour for that they have to collect necessary information about their specific requirements in
better way.
Job analysis and design:
In that HR function consist of describing nature of job in which qualification, skills,
experiences that are very much obligatory to obtain specific job in proper way (Aral, Dellarocas

and Godes, 2013.). In scenario of carter cleaning while recruiting new and skilled workforce
they not have adequate knowledge about the specific skills and knowledge that potential for their
organisation. Hence they face problem of job analysis and design.
Compensation:
compensation is the results or reward that receive in return of work, it helps to encourage
employees and bring effectiveness in works and procedures (.Chua and et.al ., 2012.). In case of
Carter cleaning while expand their business they needed skilled labour force so to give
motivation so that they can give their best in organisational goals and objectives they have to
give best rewards but due to diversification their business their profit share gradually decreases
that impacts on their profitability and also on compensation of employees.
Training and development:
Training and development is one of important aspect for an organisation to build staff
members enough competent in marketplace (Decker, Kipping and Wadhwani, 2015.). In case
of Carter Cleaning to remain enough competitive in marketplace they have to provide training
and development but they are new in that area and it also enhance operating cost of organisation.
Managing employee relations:
Employee relations is one of important aspect to enhance motivation level of employees
and gain desirable outcomes by building strong relationship between employee and employer
(Storey, 2016). In case of carter cleaning they give their work to others in which coin laundry to
dry cleaner in that aspect organisation have to build strong relationship within employee and
employer in different stores so they face problems to maintain bond in them.
What would you do first if you were Jennifer.
Human resource is an important and precious assets for an organisation and to build it
enough competitive organisation have to take some important steps. In that case Jennifer have to
give suggestion to her father about recruiting the best and skilled staff who can give their best in
organisational growth and enhancement (Forsgren and Johanson, 2014. ). For an organisation
skilled labour force is very much crucial to lead in market and in case of carter cleaning selecting
best force is obligatory because the aimed to expand their business and diversify also. Modern
management is an development of each and every factor regarding workers and organisation. It
emphasis on systematic mathematical tools for analyse and understand of management and
workforce in every aspect. If I would be in place of Jennifer firstly I focused on recruiting

competent staff members because her father always emphasise on adopting advance machinery.
Advance machinery not give best possible solution for giving production but needed a skilled
workforce to operate in smooth manner. In that case Jennifer have to bring skilled employees so
that they can contribute in organisational growth and enhancement. Further they have to focus on
giving training and development because they expanding their business and primarily they
emphasise on adopting advance technology but when Jennifer come into business she bring
skilled labour force. Due to competitive marketplace Jennifer have to give proper training and
development to their employees so that they can achieve organisational goals and objectives. If I
would be in place of Jennifer have to build a strong and accurate job analysis in which specific
skills and education as per the need of an organisation should be depicted in clear way so that it
helps in bring right kind of people in an organisation and enables to achieve organisational goals
and objectives (Goss, 2015. ). In place of Jennifer I would be bring diversity in an organisation
and give training and development so that they can give their best in organisational emerging
changes such as organisation after change in their working style. In that case change
management are very much crucial and sometimes people are not happy with it so in that case
proper training and orientation program should be implemented so that effective results should
be accomplished in proper manner. Further employee when they shift their work to others they
have to coordinate it with them in proper way . In that case employee relations are very much
crucial for that Jennifer have to give training with best compensation so employees should
remain flexible to adopt changes and positively can give their best. Therefore organisation have
to focus on majorly development of employees and organisation to depict to adopt changes in
positive manner to reach at desirable goals.
CONCLUSION
From the above report it has been summarised that organisation have to select best and
competent staff members so that they can largely contributes in organisational development and
enhancement. Organisation have to analyse their strength and weak areas and then work on them
so that it helps in gain competitive advantage.

REFERENCES
books and journals:
Aral, S., Dellarocas, C. and Godes, D., 2013. Introduction to the special issue—social media and
business transformation: a framework for research. Information Systems
Research. 24(1). pp.3-13.
Chua, J.H., and et.al ., 2012. Sources of heterogeneity in family firms: An introduction.
Decker, S., Kipping, M. and Wadhwani, R.D., 2015. New business histories! Plurality in
business history research methods. Business History. 57(1). pp.30-40.
Forsgren, M. and Johanson, J., 2014. Managing networks in international business. Routledge.
Goss, D., 2015. Small Business and Society (Routledge Revivals). Routledge.
Storey, D.J., 2016. Understanding the small business sector. Routledge.