Case Management: Request for Childhood Development Services in NL

This assignment presents a series of case studies focused on case management for individuals in need of support services, particularly children and families within the St. John's Community Services. The cases include Robert, a withdrawn 12-year-old boy with unruly behavior; Adam, a 17-year-old struggling with the fear of mental illness prevalent in his family; Abigail, a 62-year-old grandmother seeking assistance in raising her two grandsons; Charlene, a 16-year-old experiencing abuse and seeking a safe environment; and Jason, a 27-year-old battling addiction. Each case includes a request for specific services tailored to the individual's needs, such as interactive child programs, counseling, therapy, and addiction treatment, with the aim of improving their well-being and addressing their unique challenges. The assignment highlights the role of a case manager in advocating for clients and coordinating necessary support services.

Running head: CASE MANAGEMENT FOR PEOPLE IN NEED
Case Management for people in need
Name of the Student
Name of the University
Author Note

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CASE MANAGEMENT FOR PEOPLE IN NEED
[Agency logo and address]
Sunshine Family Resource centre
St. John’s Community Services
Bernice Woolridge
P.O. Box 1039, 277 Bay Bulls Road
St. John’s NL AIS 1H2
[phone]
[Name and agency affiliation of recipient]
Ms. Bethel Capps, RN
Director of Patient Services
Marystown Care Services
74 The Boulevard
St. John’s
NL A1A 1K2
[phone]
Re: Request for Childhood development services
Dear Ms. Capps;
I am writing on behalf of my client Robert, to request child development services to support him
in changing his unruly behavioral pattern.
Robert is a 12-year-old boy who is the youngest in his family. Although he is a smart child but
he also remain withdrawn as he is sort of an anti-social person. He usually indulges himself into
sports so that he remains unseen and does not have to socialize. He does not like it if anyone is
kind to him. Further, he expresses his unwillingness if an adult attempts to have a conversation
with him.

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CASE MANAGEMENT FOR PEOPLE IN NEED
On visiting his school, the teachers who work with him at an after-school program have provided
documents and reviews about Robert, which are similar to that of his grandmother, Abigail. She
stated that Robert had developed a habit of hiding under stage and made small weapons during
his after-school programs. I have witnessed his unruly behavioral pattern personally when I had a
brief introduction with him at the park. He was least interested in meeting new people and was
busy with himself. The following services would be useful and would assist him in improving
after your due assessment and approval: interactive child programs, interactive programs
between parent and child, supportive counseling.
I have attached a signed consent document that has been signed by his grandmother on his
behalf, being his guardian and have obtained permission to share the psychological and medical
treatment and assessment. His medical/psychological treatment review has also been attached
with this letter for your record and perusal.
I will contact you on [date] and make necessary arrangements for a telephonic consultation with
an agency representative who shall coordinate the services for Robert.
I look forward to working with you to evaluate the supporting services that can be rendered to
Robert assist him in improving his behavioral issues.
Thanking You,
ABC
Case Manager
Sunshine Family Resource centre
St. John’s Community Services
St. John’s, NL AIS 1H2

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CASE MANAGEMENT FOR PEOPLE IN NEED
[Agency logo and address]
Sunshine Family Resource centre
St. John’s Community Services
Bernice Woolridge
P.O. Box 1039, 277 Bay Bulls Road
St. John’s
NL AIS 1H2
[phone]
[Name and agency affiliation of recipient]
Ms. Bethel Capps, RN
Director of Patient Services
74 The Boulevard
St. John’s
NL A1A 1K2
[phone]
Re: Request for Childhood development services
Dear Ms. Capps;
I am writing on behalf of my client Adam, to request child development services to support him
overcome his fear of experiencing the danger that he believes to exist within his family such as
schizophrenia and drug addiction.
Adam is 17-years-old and is the oldest member of the family. He is sweet and timid by nature
and is afraid that he might acquire the disease from which his father and mother is suffering. His
father Jacob is suffering from schizophrenia and his mother Victoria is a drug addict. He is
suffering from a mental illness due to which he had attempted to commit suicide several times.

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CASE MANAGEMENT FOR PEOPLE IN NEED
During the briefing session, Adam clearly shook hands with me and thereafter sat at a nearby
table. He is warm, is open to all the warm conversations, and hugs that he has with his
grandmother, Abigail, but relent such behavior while his brother Adam is around him.
The teachers of his school have also reported about similar concerns. As per the facts related to
this problem, it is believed that he had witnessed a volatile relationship that existed between his
parents, Victoria and Jacob resulting in an adverse impact on the mental health of Adam.
The following services would be useful and would assist him in improving after your due
assessment and approval: interactive child programs, supportive counseling, therapy and
intensive intervention.
I have attached a signed consent document that has been signed by his grandmother on his
behalf, being his guardian and have obtained permission to share the psychological and medical
treatment and assessment. His medical/psychological treatment review has also been attached
with this letter for your record and perusal.
I will contact you on [date] and make necessary arrangements for a telephonic consultation with
an agency representative who shall coordinate the services for Adam.
I look forward to working with you to evaluate the supporting services that can be rendered to
Adam to assist him in overcoming his fear of be acquiring the diseases prevalent within his
family.
Thanking You,
ABC
Case Manager
Sunshine Family Resource centre
St. John’s Community Services
St. John’s, NL AIS 1H2

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CASE MANAGEMENT FOR PEOPLE IN NEED
[Agency logo and address]
Sunshine Family Resource centre
St. John’s Community Services
Bernice Woolridge
P.O. Box 1039, 277 Bay Bulls Road
St. John’s
NL AIS 1H2
[phone]
[Name and agency affiliation of recipient]
Ms. Bethel Capps, RN
Director of Patient Services
74 The Boulevard
St. John’s
NL A1A 1K2
[phone]
Re: Interactive Parent and Child programs services
Dear Ms. Capps;
I am writing on behalf of my client Abigail, to request parent and Child program services to
assist her in moving forward with his two grandsons as one family.
Abigail was 62 years-old who is a hard-working and kind-hearted woman and received the
custody of his grandsons about a year ago. Despite multiple family related hardships, she is
trying her best to fulfill the needs and desires of the two boys, Adam and Robert.
She has already been attending counseling sessions and obtaining financial assistance from the
Department of Social Services [DSS]. At present she is been facing difficulties in be taking care

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CASE MANAGEMENT FOR PEOPLE IN NEED
of the boys and has been attending the family counseling sessions along with the single-parent
group that has been offered to her by the DSS which is important for custody cases.
After meeting her, she expressed her interest to prevent his grandsons from any further harm as
she confessed during one emotional group session that she is accountable for all the family
problems. If she had gathered courage to stop her husband from abusing her daughter Jenny and
her son Jacob, the family issues would not have existed but now she wants to make things right
and fulfill needs of her grandsons.
The Following services would be useful and would assist him in improving after your due
assessment and approval: interactive child programs, supportive counseling,
I have attached a signed consent document that has been signed Abigail, permitting to share the
psychological and medical treatment and assessment. Her therapy sessions review have also been
attached with this letter for your record and perusal.
I will contact you on [date] and make necessary arrangements for a telephonic consultation with
an agency representative who shall coordinate the services for Abigail.
I look forward to working with you to evaluate the supporting services that can be rendered to
Abigail to assist him in overcoming his fear of be acquiring the diseases prevalent within his
family.
Thanking You,
ABC
Case Manager
Sunshine Family Resource centre
St. John’s Community Services
St. John’s, NL AIS 1H2

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CASE MANAGEMENT FOR PEOPLE IN NEED
[Agency logo and address]
Sunshine Family Resource centre
St. John’s Community Services
Bernice Woolridge
P.O. Box 1039, 277 Bay Bulls Road
St. John’s NL AIS 1H2
[phone]
[Name and agency affiliation of recipient]
Ms. Jocelyn O’Brien, RN
Director of Patient Services
Youthlink Care Services
635 Kennedy Road,
Toronto, ON M1K 3B2
[phone]
Re: Request for Childhood development services for vulnerable youth
Dear Ms. Capps;
I am writing on behalf of my client Charlene, to request child development services to provide
her with proper preventive programs and clinical counseling and treatment against the physical,
verbal and emotional abuse that she had been suffering.
Charlene is 16 years-old and able to make her own decisions. Recently, she had been noticed by
her teachers to be socially disconnected and distracted in class and had undergone change in her
physical appearance along with her behavioral attitude.
She stated that she feels unsafe at home as her is a drunkard who has been subjecting her to
physical and verbal abuse. She wants to live separately from her father and wants her brother to
be with her who is 11 years-old. During the meeting, I found her to be interested in movies and

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CASE MANAGEMENT FOR PEOPLE IN NEED
fast foods, which signifies that if proper guidance is given, she would recover from the bad
experiences.
The following services would assist her in recovering: therapeutic counseling, clinical counseling
and assurance that she or her brother would not be subjected to any form of abuse in the future.
I have attached the review of the school counselors and consent document permitting to share the
psychological and medical treatment and assessment for your record and perusal.
I will contact you on [date] and make necessary arrangements for a telephonic consultation with
an agency representative who shall coordinate the services for Charlene.
I look forward to working with you to evaluate the supporting services that can be rendered to
her to assist her.
Thanking You,
ABC
Case Manager
Sunshine Family Resource centre
St. John’s Community Services
St. John’s, NL AIS 1H2

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CASE MANAGEMENT FOR PEOPLE IN NEED
[Agency logo and address]
Sunshine Family Resource centre
St. John’s Community Services
Bernice Woolridge
P.O. Box 1039, 277 Bay Bulls Road
St. John’s
NL AIS 1H2
[phone]
[Name and agency affiliation of recipient]
Ms. Becky Paxton, RN
Director of Patient Services
7 Billingham Rd.3rd Fl.
Toronto, ON
M9N 1K2
(416) 234-114-8372
Re: Addiction treatment services
Dear Ms. Capps;
I am writing on behalf of my client Jason, to request drug-addiction treatment services for him to
overcome the addiction and mental illness.
Jason is 27 years-old, has been engaged in marginal jobs, and have been behaving disrupt since
the dissolution of his family while he was a teenager. He is addicted to alcohol and drug which
has caused him to commit illegal activities for which he had been sent to recovery center.
However, he is interested in basketball and is a different person for which he is considered
likeable.

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CASE MANAGEMENT FOR PEOPLE IN NEED
The following service would be appropriate: Drug and alcohol treatment services, counseling,
therapy and clinical counseling.
The consent document has been attached with this letter for your record and perusal.
I will contact you on [date] and make necessary arrangements for a telephonic consultation with
an agency representative who shall coordinate the services for Charlene.
I look forward to working with you to evaluate the supporting services that can be rendered to
her to assist her.
Thanking You,
ABC
Case Manager
Sunshine Family Resource centre
St. John’s Community Services
St. John’s, NL AIS 1H2