Leadership Management: Case Management Models Comparison Report

This report examines two primary case management models: the traditional Brokerage Case Management Model and the empowerment-oriented case management approach. The Brokerage Model, suitable when clients face accessibility hurdles, focuses on connecting clients with services and coordinating ongoing treatment. In contrast, the empowerment-oriented model prioritizes building trusted relationships, client empowerment, and evidence-based practices throughout the client's care journey, from initial assessment to discharge. The report highlights the key components of each model, contrasting their approaches to client needs assessment, service delivery, and the overall goals of case management within a healthcare or social services context. The report also references the main differences that exist in the approach towards case management. The brokerage model is a shorter and easier approach with smaller responsibilities whereas the empowerment oriented case management model is a much larger and complicated case management model with much larger responsibilities.

Running head: MANAGEMENT
Case management
Name of the student
Name of the university
Author Note:

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Table of Contents
Question No 1:...........................................................................................................................3
Answer to Question No 1:......................................................................................................3
Question No 2:...........................................................................................................................4
Answer to Question No 2:......................................................................................................4
Question No 3:...........................................................................................................................5
Answer to Question No 3:......................................................................................................5
References..................................................................................................................................6

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Question No 1:
Describe a traditional model of case management and describe its key components.
Answer to Question No 1:
According to, Anttiroiko & Valkama, (2016) Case management can be defined as a
collaborative process that helps in the assessment, planning, monitoring, coordinating and
finally the evaluation of the different kinds of the options and services that are required to
meet the different kinds of the needs of the clients. The needs are met in a structured manner
through the use of the advocacy, communication and the use of the resource management. It
also helps the organizations to promote a cost-effective outputs to the clients that helps them
to make use of the resources in a proper and efficient manner. The different cases needs
implementation of different forms of case management (Marin, Hauder & Matthes, 2016).
The presence of strong case management practices are carefully adopted by means of the
different needs and constraints accordingly.
One of the most traditional case management model is the “Brokerage Case
Management Model”. The Brokerage Case Management Model is one of the briefest
approaches that helps the customers and the clients to manage the organizational changes in
the most enhanced manner. The model assures that the client will be using the necessary
services in a voluntary manner. The following model is best suited at the time when the
largest hurdle to the clients is accessibility to normal services rather than the availability of
the normal services (Marin, Hauder & Matthes, 2016). In this particular case management
based model, the manager of the model generally do not provide any kinds of direct services
to the client and the resources of the community. It is important for focusing on the service
strategy and the ways to connect with the clients.
Brokerage Case Management Model has some key components which are as follows;
a. Focus on the assessment of the needs of the clients and refers to the different
necessary services needed by the clients
b. Coordinating and monitoring the on-going treatment
c. Case manager needs to serve the coordinator of the business services

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Question No 2:
Describe the key components of the practice of empowerment-oriented case
management
Answer to Question No 2:
The absence of any uniformly accepted social work case management treatment
model that can be used in the cases of the undergirded consumers and clients hampers the
social welfare services. A large number of differences in the intervention model can be thus
seen in the application of the social welfare services. The varied spectrum of this intervention
plans leads to major issues. Community adjustment can be widely conceptualized and
operationalized during the presentation of the human welfare services in the most efficient
manner. While working in a social case management task or project it is thus quite important
to have a strong positive impact on the community all around the globe. The one serving the
role of a human welfare task has to act as a catalyst or act as the medium that can help make
the life of the clients much better and organized (Marin, Hauder & Matthes, 2016). One can
oversee a large number of elements inside the wellness of a client.
The welfare assistant is thus responsible for undertaking a large number of duties that
starts from the initial assessment of the patient in the welfare centre and till the final
discharge of the patient from the centre (Routis et al. 2018). The different responsibilities of
the patients’ needs to be taken by the health welfare department of the organization in the
most efficient manner. The different kinds of the responsibility can be difficult for the person
to take care of all the responsibilities of the patients. It also makes it quite difficult for them
to keep focus intact. Therefore it can be said that three main elements or components forms
the empowerment oriented case management. This includes the likes of;
a. Building trusted relationships
b. Empowerment of the client
c. Use of the evidence based practices
All these components needs to be empowered and implemented by the person taking care
of the patient in order to ensure a smooth treatment.

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Question No 3:
Compare and contrast the chosen traditional model of case management with the
practice of empowerment oriented case management
Answer to Question No 3:
The main discussion in this research paper has been about Brokerage Case
Management Model and empowerment-oriented case management model. Both these models
are extremely effective in different cases and have their own suitability as well as own uses.
These two models are in some aspects similar to each other while in some other aspects
totally different from each other. The major difference that exists in between the two is their
approach towards case management. While Brokerage model is a traditional case
management model, the empowerment oriented model is new in the block and is a
contemporary form or model of case management. Secondly the brokerage case management
model is basically suited for the accessibility of the necessary services. The availability of the
necessary services is not the major concern here. On the other hand, the empowerment
oriented case management model is basically based on the proper implementation of the
health care services by the professional. The services starts from the admission of the patient
in the hospital and ends with the discharge of the patient from the centre. As mentioned in the
discussion of the models, the brokerage model is a much shorter and easier approach of case
management approach with much smaller responsibilities whereas the empowerment oriented
case management model is a much larger and complicated case management model with
much larger responsibilities.

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References
Anttiroiko, A. V., & Valkama, P. (2016). Post-NPM-style service integration: Partnership-
based brokerage in elderly care. International Journal of Public Sector Management.
Davies, B., & Challis, D. (2018). Matching resources to needs in community care: An
evaluated demonstration of a long-term care model. Routledge.
Dong, Y., & Dong, H. (2018, July). Design Empowerment for Older Adults. In International
Conference on Human Aspects of IT for the Aged Population (pp. 465-477). Springer,
Cham.
Marin, M. A., Hauder, M., & Matthes, F. (2016, September). Case management: an
evaluation of existing approaches for knowledge-intensive processes. In International
Conference on Business Process Management (pp. 5-16). Springer, Cham.
Routis, I., Nikolaidou, M., Alexopoulou, N., & Anagnostopoulos, D. (2018, October).
Empowering knowledge workers with cmmn: The concept of case learning. In 2018
IEEE 22nd International Enterprise Distributed Object Computing Workshop
(EDOCW) (pp. 33-36). IEEE.