CHCCSM006 Provide Case Management Supervision Report: Analysis

This report provides a detailed analysis of case management supervision, addressing various aspects such as the development of practice standards, continuous improvement strategies, reflective practice implementation, and goal setting within case management plans. It emphasizes the importance of accountability, autonomy, and trust in service user relationships, alongside strategies for minimizing waste and streamlining workflows. The report also explores the principles behind cultivating a culture of continuous improvement, including behavior modification, training and development frameworks, and the utilization of reflective practices to enhance professional development. Furthermore, it delves into supervisory tasks, essential skills for providing support and direction, the requirements of case management plans, and considerations for casework consultation. The report also covers methods for contacting culturally specific workers, legislative provisions, complaint handling, stakeholder engagement, risk management, and the establishment of benchmarks for practice evaluation. This document is available on Desklib, offering students access to valuable study resources and solved assignments.

CHCCSM006 PROVIDE
CASE MANAGEMENT
SUPERVISION

Table of Contents
MAIN BODY ..................................................................................................................................6
1.1.................................................................................................................................................6
Reason for developing standards for practice..............................................................................6
Accountability and autonomy......................................................................................................6
Description about potential standards of practice for the firm....................................................6
1.2.................................................................................................................................................7
Continuous improvement.............................................................................................................7
Continuous improvement aims to achieve...................................................................................7
Lean continuous improvement strategy ......................................................................................7
1.3 ...............................................................................................................................................8
Principles behind developing an culture of continuous improvement (CI).................................8
Finding the potential behaviours for maintaining the best practice.............................................8
Framework to implement appropriate training and development strategy..................................8
1.4 ................................................................................................................................................9
Reflective practice.......................................................................................................................9
Process of reflective practice.......................................................................................................9
Finding of strategies for work to utilise reflective practice.....................................................10
2.1...............................................................................................................................................10
Description about the tasks that need to be consider to provide support advice and direction in
a supervisory manner.................................................................................................................10
Suitable skills that are required to provide support advice and direction consistent with service
and practice standards................................................................................................................10
2.2 ..............................................................................................................................................11
Requirement for the case management plan..............................................................................11
Indicators of a good case management plan..............................................................................11
Clients requirement changes on the basis of evidence based actions........................................12
2.3 Aspects should be considered when arranging casework consultation...............................12
The way which workers can follow to ensure maximum effectiveness when working on
casework consultation................................................................................................................12

2.4...............................................................................................................................................13
Methods that are needed to contact culturally specific workers................................................13
Identification of benefits and drawbacks for the group that are selected..................................13
2.5 ..............................................................................................................................................13
Specialist practice knowledge that can be incorporated at workplace.......................................13
2.6 ..............................................................................................................................................14
1. Legislative provisions that are followed by the organization ...............................................14
2. Responsibilities of organization in regards to complaints.....................................................14
3.1...............................................................................................................................................14
1. Important aspects of goal setting while analysing case management plans .........................15
2. Factors that needs be considered in order to examine the goals............................................15
3.2...............................................................................................................................................15
1.Key stakeholders of the organization......................................................................................15
2.Factors to consider while collecting information from stakeholders .....................................16
3.3...............................................................................................................................................16
1. Actions to take when updating workers ................................................................................16
3.4...............................................................................................................................................17
1. Factors related to monitoring that needs to be considered in case plans ..............................17
2. Determination of reasons which leads to changes in the case plans......................................17
3.5...............................................................................................................................................17
1. Things to keep in mind when communicating implemented stakeholder strategies ............17
3.6...............................................................................................................................................18
1.Identification of the situations which includes a high risk factor ..........................................18
2. Factors that an individual should consider in deciding whether they should escalate an issue
....................................................................................................................................................19
4.1...............................................................................................................................................19
1. identification of the sources that can be used in order to establish benchmarks...................19
2. Methods that can be used in order to measure the practice...................................................19
3. Key areas that should be included in the evaluation of the work..........................................20
4.2...............................................................................................................................................20
1. Potential areas to consider for improvement ........................................................................20

2. Opportunities that can be used for development ...................................................................20
4.3...............................................................................................................................................21
1. Identification of situations that needs escalation ..................................................................21
2. State the methods and procedures which ensures smooth processing ..................................21
Q.3. National Practice Standards for the Mental Health Workforce, 2013...............................21
Q.3 Techniques and processes for developing a plan of action in order to address co existing
issues..........................................................................................................................................22
Q.4 Basic principles of motivational interviewing and its uses.................................................22
REFERENCES................................................................................................................................1

MAIN BODY
1.1
Reason for developing standards for practice
Developing the standards for practice plays a crucial role it helps in carry out work
seamlessly. It provides the common approach for measuring and evaluating the performance
(Kastritis and et.al 2018). As practice standards accounts the expectations for the people who are
working with the health care and community sector where they aim to provide the services like
public protection as well. Practice guidelines assist the staff to understand their responsibilities
and also helps them to make the better decisions within their working practice. Practice standards
also helps in reflecting the changes within work environment where staff and other authorities
make sure to maintain the document up to date and promote best practices.
Accountability and autonomy
Accountability is the state where individual is responsible for their behaviour. In health care
accountability is linked to the level of quality service care for the patient that is directly linked
with the success of health care. Standards of clinical practices generally documents the
professional health care staff’s scope and restriction of accountability. Autonomy can be
understood as the aspect to act independently. In healthcare it simply specifies as the right for the
competent adult to carry out the better decisions for their clinical care. Thus it implies control
over the one’s practice that can be applied on both decisions and particular actions.
Description about potential standards of practice for the firm
Having potential standards of practice helps in accomplishing the task with greater
efficiency. some of the standards of practices are as follows:
Securing and promoting the rights for the service users: In healthcare it is must that
organisation need to treat every individual equally and not discriminate them on the basis of their

cultural, gender identity (Kenneweg and et.al 2019). This standard will also cover the data
confidentiality to maintain the dignity and privacy of both service user and service provider.
Developing and maintaining the trust of the service users: This standard will enable the
service provider staff to maintain transparency and try to build faithful or trustful relation with
service user so that they will easily undertake the treatment process. With this health care staff
will also adheres to the policies and approaches regarding personal boundaries.
1.2
Continuous improvement
Continuous improvement refers to the ongoing efforts for improvising the processes,
goods, it helps in minimising the probability of errors or risk. Therefore, organisation always
works on their services and products that will be able to meet the requirement of the consumer.
This process usually encompasses the consumer focus, positive attitudinal changes. It is the idea
through which the organisation underwent the incremental enhancement within the processes.
Continuous improvement aims to achieve
Continuous improvement mainly strives to accomplish the goals as to minimise the waste
and to streamline the workforce. For an organisation it is foremost for them to reduce their waste
and to deliver the sustainable products in the market, thus continually working on this will make
them able to provide the output that meet their sustainability goal (Polk and et.al 2018). At
workplace it is also important to have the culture where employees are motivating in their work
and to provide them further knowledge and skill development training. Hence if employees are
provided with such trainings then it will reflect in their positive work, overall it enables the firm
to acquire the greater market share by delivering the better and unique product in market.
Lean continuous improvement strategy
There are number of continuous improvement strategy which concentrates on production
and business process. Lean strategy which is the philosophy of continuous improvement focus on
improvising consumer values, it reduces the waste and assist in streamlining the business
processes. Reason behind selecting this strategy because it does not change the process instead it
eliminates the waste chances so productivity can be reached.

1.3
Principles behind developing an culture of continuous improvement (CI)
Developing a culture of continuous improvement initiates with developing a proper
strategy which consists of work measurement, improvising and changes in work. for this it is
important that employees take active part in otherwise there will be no desired outcomes (Heal
and et.al 2019). To build this culture changing behaviour is more important for the CI, hence if
workforce is well aware of this then it will be helpful to generate the innovate opportunities for
the business. Thus its principles are stop fixing and begin improvising, hence focusing on
methodologies and other processes can stifle the creativity so it’s better to focus on improving.
There might be some instance where failure can be seen so in such it is responsibility of
employers to calm employees and let them focus on their work instead of failure attempt.
Finding the potential behaviours for maintaining the best practice
To maintain the best practice some of the potential behaviour are as follows:
 It can be useful to allows employees to utilise the metric that helps in understanding their
firm business so that they will proceed to make better decision for production and other
process.
 Employers must need to assign the duties to employees as what they need to do in order
to reach to productive work outcomes.
 Clear and precise return of investment strategy and other improvement process must be
visible at workplace culture.
 There should be transparency and no discrimination can take place otherwise presence of
this can cause barriers in success.
Framework to implement appropriate training and development strategy
Training and development strategy is workplace demand which works on enhancing the
knowledge of employee to provide competitive and other advantages to business. To implement
the strategy following things to be consider:

Define strategy: Initially need to make a proper plan to deploy particular strategy which
involves research and resources and devise a plan where success can be measured.
Suitable approach: After defining strategy next step is to proceed with proper approach as what
models and tools are required to implement the strategy (Dutheil and et.al 2019).
Promote awareness and encouragement: It is important factor which the firm need to concern
with as during change implementation most of workers switch their job to other firm, therefore
firm need to foster culture where employees also show interest in change process.
Ready for change: It is important to have proper arrangement so everyone is connected with the
change process otherwise there is more probability that they will lose their interest.
Measure, identify and reward success: For better implementation of strategy it is
recommended to celebrate short win that will encourage the employees and also give them
rewards for their better performance.
1.4
Reflective practice
Reflective practice refers to the action which one takes in order to engage within the
continuous learning. It is one of the important tool so one can reflect back on their experience so
that they will not make mistake in their work. it is one of the important source of the personal
professional development and improvement. It enables the person to undertake conscious looks
at emotions, actions and responses, all these helps in developing the greater level of
understanding.
Process of reflective practice
In reflective practice there is an experience, analysis, implement and repeat cyclical
process. It concerns with the conscious efforts to think about any events that helps in building
insight into them (Houghton and et.al 2020). For an instance in healthcare it is essential to reflect
on practice that helps in carrying out the work efficiently that helps in providing better treatment
and recovery process for patient. Thus to reflect on experience and then analyse the event and
pick the useful things to use it for other tasks as well it helps in minimising the errors so better
outcome can be reached.

Finding of strategies for work to utilise reflective practice
For the workplace reflective strategies one need to begin with identification of their current
and forthcoming work to analyse and make the further improvement within the project.
Determine the areas to gather the consumer feedback that helps in deploying the things in project
that can fulfil their demands. Share strategies or communicate with employees so better decision
can came out, thus all will help in deploying modification in project so that desired result can be
accomplished.
2.1
Description about the tasks that need to be consider to provide support advice and direction in a
supervisory manner.
As for the supervisor it is important for them to ensure that any cooperation and advice
provided to case worker must needed to be in a parameter of their role. Client’s requirements
generally rely on what they are suffering from, case manager need to provide advice, support to
their client whatever their requirement is (King and et.al 2020). For the substance abuser client
case, task which supervisor follow is to first examine the overall situation, consult with families
and look into previous records, checking whether client has criminal history and also checking
whether they underwent to some treatment or not. Further stage is to involve the advocacy in
case, advocacy is robust with this case manager can easily make their agency to serve things to
client under the law of contract.
Suitable skills that are required to provide support advice and direction consistent with service
and practice standards.
Some of the skills are as follows:
Communication skill: It is one of the important skills that is required in every field, thus for
supervision it is important to convey message to client or other staff for that effective
communication is important.

Knowledge competency: To deal with any case it is required to have suitable knowledge in
order to fulfil client requirements.
Decision making skill: As for the supervisor there are many instances where they need to make
decision so it is important to have this skill to take decision for client regarding their treatment
and for the management of their case.
Negotiation skill: Supervision task involve to negotiate with the professional and teams to
provide resources for the case management of client, thus this skill is required.
2.2
Requirement for the case management plan
Case management is the collaborative and professional practice which entails the assesses,
options, coordinates, and monitoring to meet the health requirement of individual. For case
management following things are required that are as follows:
Written of method which is client centred, so that they can follow the instructions, also involves
the client goals, their weaknesses and strength, potential risks should be included in plan, there
should be agreed on activities, intervention and actions that helps in better case management of
client (Jakupi and et.al 2019). Other requirement is that plan should consist of organisational
requirement and suitable legislation, and signature of all people who involves in plan.
Indicators of a good case management plan
Indicators for good case management plan are ownership about the plan should rest with
client, determining the opportunities for the participation in community. For any case it is
required to have support from the client’s closed ones, family members. Other indicators are
strategies should be actual or accurate to implement, goals are aligning with documented task to
achieve it and agreement of all stakeholder for the plan should be consider as indicator for good
plan.

Clients requirement changes on the basis of evidence based actions
Case plan involves the distinct sections that suggests immediate short and long term
requirement of client (Lee and et.al 2022). Money is the real concern for the client as what if
their treatment requires a huge investment. For an instance in short term need it is said that when
the person having injuries and they are also affected psychologically and emotionally so in such
case they also require special treatment for it, thus case manager should corporate with changes
so that they can cure and recover. And for long term needs where there is a situation client need
to move to somewhere for their treatment, however this can be unrealistic to move, hence other
factors also required to reach first like compensation, governmental support and client also need
to take physiotherapy before they are mobile enough to move.
2.3 Aspects should be considered when arranging casework consultation
Casework consultation is beneficial and it differ from client to client on the basis of
specific circumstances and worker requirements. Workers are required to communicate
throughout the case in order to meet client requirement. Aspects which need to be consider are as
follows:
 Details about the casework as what information should be included and they can be
recorded
 To make sure to have regular meetings between the workers so specific arrangements can
be made and it will be client centred.
 And also to ensure workers are working collaboratively with the other agency people.
The way which workers can follow to ensure maximum effectiveness when working on
casework consultation
While working on a casework consultation, it is obvious that workers have different
opinions and thoughts about the case, thus it is important for them to be diplomatic and
considerate to enhance their effectiveness, effective communication is also required to
accommodate with case requirement and it will also assist the workers to understand that they
are working for the same goal (Omboni and et.al 2020). Other things which is required for the