Case Scenario Project Report: Cert IV Health Administration - Analysis

This report presents a case scenario project for a Cert IV in Health Administration, examining key aspects of effective workplace relationships. The report delves into strategies for improving team performance, emphasizing the importance of communication, goal setting, and continuous improvement. It addresses cultural and social diversity, highlighting the significance of communication mediums and interpersonal styles in a healthcare setting. The project also covers leading consultation processes, seeking contributions from internal and external sources, and implementing processes effectively. Furthermore, the report discusses using organizational standards to maintain relationships, building trust, adjusting interpersonal styles, and encouraging team members to follow organizational policies. It explores networking to identify and build relationships, provide benefits for the team, and evaluates difficulties to rectify situations, guiding colleagues, and improving workplace outcomes. The report provides valuable insights into managing poor work performance within organizational frameworks, offering a comprehensive overview of essential elements in health administration.

Case Scenario project (Cert IV
Health Administration)

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Collect relevant information from appropriate sources and analyse and share with the
work team to improve work performance...................................................................................4
1.2 Cultural and social diversity of the audience and any specific needs...................................5
1.3 Lead consultation processes to encourage employees .........................................................5
1.4 Seek and value contributions from internal and external sources in developing and
refining new ideas and approaches.............................................................................................5
1.5 Implementation of the processes...........................................................................................6
TASK 2............................................................................................................................................6
2.2 Use the organisation's social, ethical and business standards to develop and maintain
effective relationships.................................................................................................................6
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through
competent performance...............................................................................................................6
2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural
environment.................................................................................................................................7
2.5 Lead and encourage other members of the work team to follow examples set according to
organisation's policies and procedures........................................................................................7
TASK 3............................................................................................................................................7
3.1 Networks to identify and build relationships........................................................................7
3.2 Networks and other work relationships to provide identifiable benefits for the team and
organisation.................................................................................................................................8
TASK 4............................................................................................................................................8
4.1 Evaluation of difficulties and actions as to rectify the situation within the requirements of
the organisation and relevant legislation.....................................................................................8
4.2 Guide and support colleagues to resolve work difficulties ..................................................9
4.3 Review and improve workplace outcomes in consultation with relevant personnel............9
4.4 Manage poor work performance within the organisation's processes...................................9
CONCLUSION .............................................................................................................................10

REFERENCES ...............................................................................................................................1

INTRODUCTION
Lead effective workplace relationships is being considered as something, which is
beneficial for hospitality industry. Developing a much effective and efficient healthcare team
would help in reaching to new heights. On the other hand, this report is going to provide
information in regards to enhancing the performance level of a particular team (Dawson and
Leonard, 2017). Also, cultural and social diversity of the audience and any specific needs along
with organisation's social, ethical and business standards to develop and maintain effective
relationships. Lastly, assignment is going to be enclosed with managing the poor work
performance within the organisation's processes, which will aid in understanding the healthcare
industry in rightful manner.
TASK 1
1.1 Collect relevant information from appropriate sources and analyse and share with the work
team to improve work performance
Increasing performance of team members is beneficial for both individual employees as
well as the healthcare sector, which leads to enhance in productivity & performance of both. For
effective working of team member,manager can adopt the different effective tool and techniques
in their business which helps in better performance for team members. Such strategies are:
 Effectively communications and through hiring the right and dedicated candidate.
 Specialised knowledge in regards to medication.
 Clearly define the goals to team members and staying up to date and improving the
vocabulary.
 Learning about new trends, tools and techniques and completing the task in one time
attempt.
 Effective performance evaluation process and adopting continuous improvement and lean
methodology.
 Managing interruptions, which loses your focuses form effective performance and never
lose sight of goals and avoid distraction.
 Doing one task at one time increases the efficiency and productivity of employees and
enchaining the weaker point of each individual.

1.2 Cultural and social diversity of the audience and any specific needs
Communication in a workplace acts a medium with the help of which proper flow of
information can be stimulated. For this, it is essential to select best effective form of
communication medium as to communicate information is a accurate, speedy and effective
manner. There are wide range of communication of medium such as, Forums, Letters,
presentations, Emails, Reports, Performance appraisals that can be undertaken as to formulate
smooth flow of information. Within this, cultural differences is termed as a manner in which
group or a person behave. There are numerous that effectively lead towards affecting
communication within healthcare workplace that include, cultural background, values and
attitudes, race and ethnicity, religious belief, language and dress code. In terms with social
factors, socio-economic background, value systems, personality profile, life experiences and
eduction affect communication within healthcare work environment. In order to effectively
promote tolerance towards this differences. It is essential for managers to facilitate best effective
form of effective workplace relationships. In addition with this, as to cope up with this effective
utilization of performance appraisals, letters can be undertaken. Further managers within
healthcare can build social relationships along with social activities and special events as to
effectively stimulate positive interaction within workplace activities.
1.3 Lead consultation processes to encourage employees
There are numerous set of approaches that can be effectively undertaken as to develop
consultation process as to effectively encourage employees. That include, establishment of goals
that are required to be achieved. Involvement of stakeholders within process, surety of all
individuals to be effectively engaged in process, make sure that mechanism as to deal with
conflict is present, attainment of additional assistance as well as information, honour
commitment, setting of proper time for consultation, publishing of the same and at the last
review of process.
1.4 Seek and value contributions from internal and external sources in developing and refining
new ideas and approaches
As to further seek and value contribution from internal and external sources as to further
develop and refine approaches and ideas managers within healthcare organisation can gain

contribution from the external source like, technicians, text books, company literature,
manufacturer information sheets, videos and more. While as to gain contribution from internal
sources leaders and managers within healthcare unit can further seek contribution from internal
sources like, customer service standards, induction information, strategic plans, information from
staff members and managers, code of conduct and more (Dawson and Leonard, 2017). With the
assistance of all these measures leaders and managers within healthcare unit can effectively able
to operate their functions while developing and refining new approaches as well as ideas.
1.5 Implementation of the processes
As to effectively gain effectively advancements from the set process and standards it is
essential for leaders and managers within healthcare organisation to efficiently implement
processes. In order implement the process it is essential to set culture and evaluate performance
in well effective manner.
TASK 2
2.2 Use the organisation's social, ethical and business standards to develop and maintain
effective relationships
In order to effectively maintain relationships, it is essential for mangers and leaders
within healthcare organisation to effectively evaluate social, business standards and ethical
measures as to formulate well defined relationship. Within this manager are required to evaluate
cultural background, values and attitudes, socio-economic background. As with this, they can
further able to formulate best effective form of relationship within organisational structure that
simultaneously lead towards more efficient outcomes. In addition with this, while considering
business, ethical and social standards further development of effective relationship can be
formulated that later ensure more productive outcomes as to satisfy customer with best.
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through
competent performance
Trust is termed as an ability to believe within which a person or an organisation deal in a
open and honest manner. Thus, in order to effectively maintain trust it is essential for leaders to
effectively foster trust as to further lead team in a more secured and open minded manner. As to
gain trust of colleagues it is essential of leaders within healthcare organisation to encourage

constructive conflict and further offer rewards. While as to maintain trust with customer leaders
are required to offer them best effective and qualitative services in health care segment. Thus,
with the help of all these measures managers within healthcare sector can effectively able tyo
gain and maintain trust and confidence with suppliers, colleagues and customer by offering
competent performance (Newman and et. al., 2018).
2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural
environment
There are wide range of interpersonal styles that can be effectively consider by leaders
and managers within healthcare organisation. In this communications form of interpersonal
styles and methods acts as an one of the most essential cultural environment. In this, managers
are required to analyse work health and safety information along with code of conduct as to
effectively meet organisation cultural and social environment.
2.5 Lead and encourage other members of the work team to follow examples set according to
organisation's policies and procedures
In order to effectively facilitate smooth workplace functioning it is essential for managers
within healthcare organisations to effectively lead and encourage other team members of team
towards abiding of set examples as per accordance with organisation procedures and policies.
Within this, managers are required to effectively analyse organisational culture and further
evaluate set of beliefs, understanding and vales along with way of thinking that are shared by
members within organisation. In addition with this, it is essential for managers within healthcare
sector to defined and set formative direction of organisation and further determine the behaviours
as to formulate workplace relationships. While in terms of procedures it is essential to offer
detailed steps as well as information in context with organisation policies as to conduct daily
basis work in best effective manner.
TASK 3
3.1 Networks to identify and build relationships
As to get best output results it is essential to increase the efficiency of interaction within
work place environment. In healthcare workplace it is essential that individuals effectively
acknowledge needs of others. In addition with this, it is important for managers in healthcare

sector to take advantage of different form of approaches as well as communication styles as to
ensure best effective form of workplace relationship. With this, it is important for an individual
to be a good listener, trustworthy, loyal towards team and organisation, have commitment
towards team as well as goals and able to manage anger. In order to facilitate communication in
well effective manner network acts as an one of the most important measure which are required
to be consider by managers (Bett and Cert IV, 2016). Maintaining relationship and building
networks plays key essential element with the help of which positive work environment can be
created. Thus, in context with healthcare sector it is important to build positive network of
people as to enhance the efficiency of relationship which is prevailing within organisation.
3.2 Networks and other work relationships to provide identifiable benefits for the team and
organisation
As to enlarge the network as to as to facilitate communication in well effective manner, team
and organisation can effectively take advantage of internal and external network sources as to
further enhance relationships within healthcare workplace organisation. In context with internal
network sources such as, team members, employees from other offices, other managers and
employees from other departments can be consider. While within external network sources
factors like, professional industry bodies, community support groups for instance, Red Cross,
services groups like, Apex, Quota, Lions, Toastmasters,Rotary and probus is covered. Thus, by
considering all these internal as well as external sources of network connection managers within
healthcare organisation and facilitate effective work base interactions. In addition with this with
the formative consideration of association as well as professional bodies outside healthcare
organisation, new practices, latest developments in terms on information can be successfully
attained.
TASK 4
4.1 Evaluation of difficulties and actions as to rectify the situation within the requirements of the
organisation and relevant legislation
In order to perform work in best effective manner it is essential for organisation to
effectively respond towards difficulties as well as uncertainty. In this, managers with healthcare
organisation is required to evaluate change and then identify difficulties as to take further actions
in order to rectify the situation as per accordance with the needs and requirement of organisation

as well as relevant organisation. In addition with this, it is essential for managers within
healthcare organisation to effectively analyse the prevailing difficulties within organisational
premise and further take actions as to effectively turn negativity into positivity. Along with this
as to conduct performance in well effective manner managers holds the responsibility to consider
relative legislation that are implacable in healthcare sector, some of that include Healthcare
Insurance Portability and Accountability Act ( HIPAA), Agency for Healthcare Research and
Quality ( AHRQ) and more.
4.2 Guide and support colleagues to resolve work difficulties
In order to sooth out workplace difficulties it is essential for managers within healthcare
organisations to give proper and effective guidance and support to colleagues as to effectively
resolve work difficulties and further gain utmost benefits (Andersen and et. al., 2018) . There are
wide range of skills that can be undertaken by managers as to effectively provide guidance to
their colleagues that include, Active listening, counselling, Flexibility, Team management,
Problem solving and decision making, risk taking, goal setting and interpersonal communication
skill.
4.3 Review and improve workplace outcomes in consultation with relevant personnel
As to effectively increase performance in best effective manner it is the responsibilities of
high authoritative personal to consult with relevant personnel such as team leaders, superiors,
mentors etc. This is further required to be done on regular basis as to further make improvement
in workplace outcomes. As by consulting with relevant personal daily basis level of performance
of an individual can be effectively evaluated with the help of which appropriate measures can be
undertaken as to increase overall work performance.
4.4 Manage poor work performance within the organisation's processes
In order to effectively manage poor performance it is essential for team leaders and
managers to review the relationship within team members and themselves by undertaking
numerous form of methods. In addition with this, mangers within healthcare sector holds the
utmost responsibility to effectively recognize poor performance signs and further deal with them
on individual basis. For this managers are required to provide feedback on performance as to
ensure the individual offer productive outcome. In this managers can consider performance

improvement plan, formal counselling, informal, counselling as to solve problems and give good
information.
CONCLUSION
As per the above mentioned report, it has been concluded that it is essential for leaders
and managers within healthcare organisation to effectively consider wide range of measures to
seek formative information from internal as well as external sources. With the assistance of this,
best effective outcomes can be attained. Along with this, is is essential to take feedbacks as to
resolve conflicts. In addition with this, leaders and managers within healthcare organisation to
encourage trust and confidence as to build performance.

REFERENCES
Books and Journals
Andersen, P. and et. al., 2018. Snapshots of Simulation: Innovative Strategies Used by
International Educators to Enhance Simulation Learning Experiences for Health Care
Students. Clinical Simulation in Nursing. 16. pp.8-14.
Bett, C. and Cert IV, B. N. D.R., 2016. Unique applications of probiotics in urogenital health.
Dawson, M. and Leonard, J., 2017. Collaborative partnership to implement oral health care into
primary health care.
Funston, R., 2016. Improving Plumbing Training in Australia considering the Implications on
Global Health.
Golembiewski, J. and Dasta, J., 2015. Evolving role of local anesthetics in managing
postsurgical analgesia. Clinical therapeutics. 37(6). pp.1354-1371.
McFeeters, S., Pront, L., Cuthbertson, L. and King, L., 2016. Massage, a complementary therapy
effectively promoting the health and well‐being of older people in residential care
settings: a review of the literature. International journal of older people nursing. 11(4).
pp.266-283.
Newman, C. S. and et. al., 2018. Accuracy and confidence of allied health assistants
administering the subjective global assessment on inpatients in a rural setting: a
preliminary feasibility study. Nutrition & dietetics. 75(1). pp.129-136.
Perlman, D. and et. al., 2018. Stigmatization and self‐determination of preregistration nurses: A
path analysis. International journal of mental health nursing. 27(1). pp.422-428.
Walker, T., 2015. Pre-hospital paramedic administration of Ceftriaxone for suspected
meningococcal septicaemia in Victoria, Australia. Australasian Journal of
Paramedicine. 3(1).
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