Analyzing 7 Eleven's Employee Relations Post-Mobil Acquisition

This case study examines the employee relations challenges faced by 7 Eleven following its acquisition of Mobil. The report analyzes the organizational context, including relevant laws, policies, and procedures aimed at fostering positive employee relations. It identifies issues arising from the acquisition, such as a lack of employee involvement in decision-making and the impact of change management. The study proposes recommendations to improve employee relations, including enhanced communication, employee feedback mechanisms, and training programs. It also highlights the application of ER theory to understand and address employee needs, ultimately aiming to enhance productivity and morale within the organization. This document is available on Desklib, a platform offering a wide range of study resources including past papers and solved assignments for students.

CASE STUDY {EMPLOYEE
RELATIONS}

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Section 1:.........................................................................................................................................3
Discussing the organizational context and state regulation.........................................................3
Section 2...........................................................................................................................................4
Outline how situation can be resolved by involving the employees............................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Employee relation refers to creating the best and positive working relationship with the
employees and organization. It is very important for the company to have the better relationship
culture with the employees that helps them to retain. By working closely with the employees
helps them to ensure to have the better participants and have fair results. The current case study
is based on the 7 Eleven company. It is the convenience store in the market of Australia and
presently it has 650 stores. The company has acquired the Mobil which is the fuel selling
company which has caused problems in the market. This used to sell different types of food
products, snacks and beverages. In the current report there will be inclusion of the different
policies and procedures and laws and award. By this it will come to know about the employment
relationship and the issue identified in the organization. Further this report will outline the that
how such issue will be resolved and have better involvement of the employees.
MAIN BODY
Section 1:
Discussing the organizational context and state regulation
Though 7 eleven has op for acquisition with the Mobil and helps in the developing the
best rebranding strategies that also worked out very well in attracting more customer for the
future(Unsal 2019). However, employee are the company the greatest asset and major issue was
that employee suggestion had not been taken properly by the firm before making such major
decisions. Thus, there are various organizational policies and procedures that had to be followed
so that best employee relations are been maintained. Some of them that could be followed by the
firm are as follows:
Fair work act: this is act that is laid by the Australian government that ensures the safety
of all employee working within the firm and consist of certain rules that assures that different
level of employees are able to avoid the discrimination and have the right to work in flexible
environment (Wang and Seifert 2021) Furthermore, through this act 7 eleven would be able to
ensure that all employees are able to accept the change that is newly implemented within the firm
and would also able to provide the best possible solutions for working. However, it seems that
there was not proper implementation of such act as not good relation were set among the
employer and employees and there was unlawful discrimination in terms of wok that is been
assigned to the workers of seven eleven.

National employment standards: This is the law that states the regular working hours of
the employees in Australia and provides them the right to stand against any kind of unlawful act
done by the government (Curtin 2019). Furthermore, through this law the company would be
able to avoid the any type of conflicts that exist within employers and employees. Thus, this law
helps in ensuring the gender equality and working standards so that no employee feel
disrespected.
Modern award: This is also type of Australian government regulations that helps in
defining the terms and conditions of the employment that need to be followed by each employer
that want to ensure effective working across different regions. Furthermore, this documents helps
in providing various entitlements such as allowances, breaks, pay, overtime policy and much
more. Thus, if such type of documents are strictly followed than it would help the firm to acquire
the business in most effective manner.
State and federal anti discrimination laws:
Moreover, the issue within the organization had been developed to the major reason that
such organizational polices were not taken into consideration and strictly followed that caused
difficulties for the new and existing employees to understand the complex work procedures and
way of carrying out certain things within the new firm been formed through acquisitions
(Câmara and Petrenko 2021). Also, the major reason for which the firm had suffered lot was due
to lack of involvement of the employees during such acquisition process that was further created
lack of importance among the employees and severe effect the productivity levels.
Section 2
Outline how situation can be resolved by involving the employees
The company was facing the issue by acquiring Mobil that is the oil and fuel company.
As this company has got in loss so it has acquired with the retail company that is 7 eleven. By
this the company has faced many issues and also affected the employee relationship. There are
several recommendations that helps the company to resolve the issue faced by them. As there
was the change management which has affected the relationship of employer and employee
(Unsal 2019). The decision taken by the company was not in accordance with the employees
which has great impact on the working employees.
According to Bulińska-Stangrecka and Bagieńska (2021) it is suggested to the company
that if they have to do something better than they must have the proper communication with the

employees. This helps the company to maintain the positive culture and improves the staff
morale and reduces the conflicts in the organization. The company must include the employees,
unions, management, etc. and take feedback from them if they are working well in the
organization or not. The company must let the employees to know about their value and make
them feel valued on regular basis. By this they feel that they are the big asset of the company by
giving them better productivity. By this the employee relation can be improved and helps to have
good productivity in the company. The cited organization can also provide training to the
employees which makes them feel safe and motivated towards their work.
On the contradictory note Poon (2019) the company can involve their employees and
have the better survey in order to recognize the great work and coach them if they are lacking.
By praising the employees it will help the managers to have the good feedback and thus
increases the morale of the company. The company must take the actions by having the balance
between the positivity and negativity that helps the employees and other management staff to
have the good feedback. By showing the career development to the employees makes them know
about the growth in the future. As 7 Eleven does not take opinion from employees and acquire
with oil company which causes distraction with employees. As the focus of the company is to
focus on achieving the best and quality of products to be sold in market. It is very important for
the company to take actions related to this issue by providing better technologies which helps
employees to have faster production. The company can also allow their employees to work on
remote basis that does not make burden on the individuals working for long hours in the
company. By this the company will be resolving from the employee relation.
American psychologist have developed Marlow's hierarchy of needs into theory known
as ERG theory which stands for its core needs such as existence, relatedness and growth.
Existence is known as concern for basic material need for living and it includes air, water and
safety needs like employment security and health care.
Relatedness stands for marinating interpersonal relation with others and it basically focuses on
social interactions that align with Marlow level and esteem related needs.
Growth is described as desire for personal development and the wants are aligned with self-
esteem and achievements.
ER is known entity relation diagram which shows relation of different entities in stored database
and theses defines properties (Value of ER theory, 2022). It is basically used to create good

database design the relation between entities. For example employees are known as separate
entity from the organization. Furthermore, the company like 7\11 store make use of this in order
to collect the data in right manner. For example age, contact number and name are the attributes
which represent customer. This helps the company in contacting with the right consumer while
launching products and services. Moreover, it also allows to keep the track of customer and the
products it often purchases as well as the amount of time it visits in store. Thus, it is beneficial
for the company to make use of this model as it allows in meeting the needs of the audience and
fulfil their demands in effective way.
CONCLUSION
From the above report it is concluded about the case study of 7 Eleven. In this case study
it has evaluated that the company is the retail stores and has acquired the fuel selling company
that was Mobil. The above report is based on the case study that has described about the
organizational context by including the laws, policies and procedures that helps the company to
have better employee relations. Further, in the another sector the report has recommended some
points that helps the company to resolve the problem by involving the employees, unions and
management. At last this report has highlighted about the actions and activities that the company
can undertake by using the ER theory.

REFERENCES
Books and journals
Bulińska-Stangrecka, H. and Bagieńska, A., 2021. The role of employee relations in shaping job
satisfaction as an element promoting positive mental health at work in the era of
COVID-19. International journal of environmental research and public health. 18(4).
p.1903.
Câmara, A. and Petrenko, O., 2021. The influence of diversity and employee relations on
corporate philanthropy and performance. Business and Society Review. 126(4). pp.407-
431.
Curtin, P.A., 2019. How employee relations shaped and maintained US corporate welfare: A
historical overview. Public relations, society and the generative power of history.
pp.45-57.
Poon, T. S. C., 2019. Independent workers: Growth trends, categories, and employee relations
implications in the emerging gig economy. Employee Responsibilities and Rights
Journal. 31(1). pp.63-69.
Unsal, O., 2019. Employee relations and firm risk: Evidence from court rooms. Research in
International Business and Finance. 48. pp.1-16.
Unsal, O., 2019. Employee relations and firm risk: Evidence from court rooms. Research in
International Business and Finance. 48. pp.1-16.
Wang, W. and Seifert, R., 2021. The End of Meaningful Work in the Not-for-Profit Sector? A
Case Study of Ethics in Employee Relations Under the New Business-Like Operation
Regime. Journal of Business Ethics. pp.1-14.
Online references
Value of ER theory, 2022. [Online]. Available through
<https://www.labmanager.com/leadership-and-staffing/value-of-erg-theory-for-
managers-18934#:~:text=The%20ERG%20theory%20allows%20the,as%20the
%20frustration%2Dregression%20principle.>
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