University System Analysis and Design Case Study: iBOS Pty Ltd

This case study examines Integrated Business Office Space Pty Ltd (iBOS), a serviced office business, and its need for a Client Management Application (CMA) to streamline client interactions. The assignment includes a use case model detailing client requests, service provision, and invoice generation. It describes the process from client request to service agreement and initial payment, including the handling of new and existing client information. The use case diagram visually represents the system's main action points. The solution also provides a bibliography of relevant sources supporting the analysis and design of the proposed CMA system. This document serves as a valuable resource for students studying system analysis and design within a business context.

Running Head: SYSTEM ANALYSIS AND DESIGN
System Analysis and Design: Integrated Business Office Space Pty Ltd.
Name of the Student
Name of the University

1SYSTEM ANALYSIS AND DESIGN
Use Case Modelling
Event Table
Event Trigger Source Use Case Response Destination
Client requests
service from
the company
Client needs Client Request
service
Exact service
needs
CMA Admin
Request details
of the client
Verification
needs of the
client
CMA Admin Request details
of the client
Provide
information as
requested
Client
Forward all
relevant details
Request details Client Send details as
per request
Generate
invoice
CMA Admin
Forward
service
agreement
document
along with the
invoice details
Invoice
generation and
client
information
verification
CMA Admin Send service
agreement
document
Sign the
document and
make initial
payment
Client
Use Case Description
In the proposed system, a Client Management Application (CMA) will be developed that
will streamline the processes of interaction between the company and the clients much more
effectively and securely. Moreover, this process will be much more suitable and easy to monitor
than the previous process that had no specific pathway.

2SYSTEM ANALYSIS AND DESIGN
In the proposed system, the first requirement is for the clients to submit their request – be
it for office space or virtual space. As the request reaches the company, the staff will check if the
requests and valid and whether they will be able to provide the services or not. In addition, the
staff will also check if the client is new or old. In case of old client, the processing is done faster
but in case of new client, the company needs to update records regarding the information of the
client. In order to do this, the company staff sends request through the application to the client
for relevant information so that the client can register for services. Accordingly, the client sends
all the relevant information through the application portal to the company staff. Upon receiving
the information, the staff updates the information in the database as new client entry. When the
update is complete, the staff generates invoice based on the services requested by the client. The
client will also be asked if they would like to opt for multiple services and stay with the currently
requested service only. Once the client confirms, the invoice will be forwarded along with the
service agreement form. The client is required to sign the service agreement form and make the
initial payment to initiate the services from the company.
The process described above is reflected in the use case diagram that is shown below.
The use case diagram does not go into much detail but highlights the main action points that are
active within the system.
Use Case Diagram
The use case diagram for the proposed system is as follows.

3SYSTEM ANALYSIS AND DESIGN
Figure 1: Use Case Diagram for the Proposed CMA
(Source: Created by Author)

4SYSTEM ANALYSIS AND DESIGN
Bibliography
Gil-Gómez, H., Oltra-Badenes, R. and Adarme-Jaimes, W., 2014. Service quality management
based on the application of the ITIL standard. Dyna, 81(186), pp.51-56.
Gudivada, V.N., Rao, D. and Raghavan, V.V., 2014, June. NoSQL systems for big data
management. In 2014 IEEE World congress on services (pp. 190-197). IEEE.
Oluwatosin, H.S., 2014. Client-server model. IOSRJ Comput. Eng, 16(1), pp.2278-8727.
Park, N. and Kim, M., 2014. Implementation of load management application system using
smart grid privacy policy in energy management service environment. Cluster Computing, 17(3),
pp.653-664.