Continuous Improvement Plan: Latino Engineering Company Case Study
VerifiedAdded on 2020/03/15
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Case Study
AI Summary
This case study examines the challenges faced by Latino Engineering Company following a change in ownership, focusing on declining product quality, poor customer service, and decreased employee morale. The analysis utilizes the 7QC tool to identify root causes, including the impact of new management, the departure of senior engineers, and inadequate employee training. The essay recommends a quality management plan centered on employee workshops, enhanced internal structures, and improved inter-departmental collaboration to regain customer trust and improve overall performance. It emphasizes the importance of a dedicated workforce and a clear organizational structure for achieving business goals, including the establishment of workshops for employee skill enhancement and customer service training, as well as the establishment of a clear organizational structure to improve efficiency and communication.
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