MGT600: Case Study Report on Managing People and Teams

This report provides a comprehensive analysis of the challenges faced by ComSyst Technologies in managing its people and teams, drawing upon a case study approach. It delves into critical aspects of organizational performance, exploring the impact of employee engagement, leadership strategies, and teamwork dynamics. The report examines the issues contributing to the company's declining market share and the loss of major tenders, including poor employee performance and low engagement levels. It further investigates the significance of customer satisfaction and the role of effective management strategies in achieving organizational goals. Recommendations are provided to address these challenges, focusing on enhancing customer satisfaction, improving employee performance, and fostering a more engaged and productive work environment. The report emphasizes the importance of adapting to a rapidly changing business environment and highlights strategies for ComSyst Technologies to regain its competitive advantage. The report also provides insights on the importance of quality work, management strategies and the role of leaders in implementing them.

Running head: MANAGING PEOPLE AND TEAMS 1
Managing People and Teams
Name
Institution
Author’s Note

MANAGING PEOPLE AND TEAMS 2
Table of Contents
Executive Summary.....................................................................................................................................3
Introduction.................................................................................................................................................4
Background..................................................................................................................................................6
Main Discussion...........................................................................................................................................8
Recommendations.....................................................................................................................................10
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13

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Executive Summary
Issues pertaining total quality management reengineering the twenty-first-century work
environments have been able to bring a sense of agency across different organizations where
most of them have been able to put a lot of focus towards changing for the better part of their
operations within the market platforms. Moreover, enhancing the performance reviews of a given
organization is one of the most current and popular techniques as far as organizational change is
concerned-Total quality management, different aspects of reengineering and downsizing,
measuring of different elements of performance improvements together with a vast range of
relevant questions are among the significant issues that remain to be answered by various experts
to take an organization to the next level (Almost et al., 2016). On the other hand, an adequate
enhancement of organizational performance is capable of putting a lot of focus on the influence
that is attached to the organization's norms, values together with its beliefs when it comes to
dealing with people and their performance. This report is therefore concerned with preparing a
report for a client known as ComSyst Technologies by caring out an evaluation of various issues
that are taking place within its internal and external environment thus coming up with a set of
relevant information pertaining how the organization can be able to offer competitive advantage
across different market platforms to meet the needs of its potential customers (Aued et al., 2016).

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Introduction
A good number of companies appear to be having almost the same essential
characteristics that usually makes them develop a perception that they are different from the rest
of the companies that exist across different market platforms either at the local, regional or even
international levels. Irrespective of quite several differences in terms of execution and strategy, a
good number of organizational problems usually appear to be almost the same across the board.
Moreover, organizational performance is among the most recognized concepts that generally
represent the results that are always attached to different human activities that either exist at the
internal or external parts of any given organization (Barsade & O’Neill, 2016). Due to this,
organizational performance has always been viewed to be how a given organization is still
concerned with being productive to provide a competitive advantage within the market platforms
and be able to satisfy its customers by meeting their individual needs (Yli-Huumo, Maglyas &
Smolander, 2016). As a result, the performance of any given organization can always be
measured in a vast range of ways. Some of the most common ways of doing this are always in
terms of efficiency or even effectiveness. In most cases, effectiveness together with efficiency is
always viewed to be the subcomponents of performance that is taking place within the
boundaries of any given organization.
From the point of view, it is much clear beyond any reasonable doubt that ComSyst
Technologies is facing a lot of difficulties in terms of its performance across various market
platforms. It is an act that has made it very difficult for the organization to win certain major
tenders where it had to lose the tenders to various competitors within the market (Wirtz & Jerger,

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2016). This is a clear indicator that the organization is facing serious problems as far as its
performance issues are concerned.
Performance encountered within an organization is not always a single standard bur
instead; it always consists of a vast range of criteria. In fact, the level of performance analysis
normally ranges from an individual employee to the customer who uses the organization’s
products or even services for various purposes. Under various circumstances, a lot of concern
that is always associated with performance always tries as much as possible to put a lot of focus
on maintenance, improvements together with the developments of different goals that need to be
achieved within a given time frame (Behfar, Friedman & Brett, 2016). There is the need for
ComSyst technology to come out clearly in order to put a lot of focus on various issues that have
been able to affect its performance to an extent that it is not capable of meeting its goals anymore
(Wise, 2016). Interestingly, organizational theory together with together with managerial
wisdom clearly postulates that in order to survive in a business world, an organization must be
adequately compatible with its surrounding environment which normally entails its external
social, economic together with various political issues that are likely to influence a good number
of its actions. In this modern environment that is fully attached to rapid high levels of
technological together with societal changes, various environments must be ready to adequately
adapt in order to fully maintain their legitimacy together with a vast range of resources that they
require t stay relevant as much as possible. Some of the greatest opportunities associated with
enhancing an organization’s performance in this modern world are likely to exist on the change
side of the equation.

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Background
The senior managers attached to the organization should be able to know that there are a
vast range of issues that are highly contributing towards the emergence of this serious problem
within the boundaries of the organization. Over the past, organizational challenges have proved
to be a serious menace across various organizations where a good number of organizations have
always been greatly affected to an extent that they end up losing their market share. Once the
market share is lost, this is always a clear indication that the customers too are likely to be lost
(Siguencia, de León & Ochoa-Daderska, 2016). As a result, a good number of organizations have
been sent into serious economic problems where the ones that are not capable of initiating a
comeback are always wiped out of the market due to serious competitions from various
organizations of the same interest. The quality of work that is normally given by the employees
is always among the major factors that fully determine the kind of performance that an
organization is likely to give (Glinkowska, 2016). Employees with good quality of work will
automatically contribute to better performance of their respective organizations (Tulung &
Ramdani, 2016). At the same time, the ones with poor performance are likely to make their
organizations to go through serious challenges (Shalmani & Toorani, 2016). According to
research, it has been found that employees normally differ in terms of their personalities thus
providing a clear indication that some of the differences that normally exist between them
normally influence the way the react to different forms of external and internal pressures that

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exists within their respective work areas (Giles, 2016). A good percentage of employees have
been found to be spending more than 50% of their working hours within their respective work
areas thus the surrounding environment normally ends up influencing their performance together
with the entire mental framework (Welbourn et al., 2016). Moreover, it has been observed that
this kind of mental framework is likely to develop a direct impact on the individual performance
of these employee that normally ends up affecting an organization as a whole (Kunnanatt, 2016).
Those organizations that have always been able to encounter serious problems in their
performance activities normally end up being disappointed since its will be very difficult for
them to obtain the goals and objectives that they had once put into consideration.
Over the past few years, competition has emerged to be major factors that threaten
various organizations in their respective areas of concern. For an organization to be highly
competitive, it is always essential to create a string bond with the customers and ben able to meet
their needs within the shortest time possible. Management strategies are also capable of
determining the direction that an organization is likely to take when it comes to the attainment of
various goals and objectives (Mohammed, 2016). Leaders who have been able to implement
poor management strategies within their respective organizations have been able to encounter
serious problems when it comes to performance since they are not able to determine some of the
things that should be done to meet the expectation s of both the employees and customers
(Shaban, 2016). Putting a lot of focus on the kind of products and services that are offered to a
customer is always a key issue when it comes to building a strong bond with the customers thus
providing an opportunity to gain popularity across different regions (Mockaitis, Zander & De
Cieri, 2016). Through ages, most organizations have always been characterized by a kind of
tension that has been able to exist between the forces of stability together with the need to carry

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out an implementation of different changes. A good percentage of an organization’s strengths
and utilities normally emerge from their inertia that is capable of helping them to become
reliable in most of the operations that they carry out thus being accountable for every operation
(Norris, et al., 2016).
Main Discussion
ComSyst is facing a serious challenged which is not addressed at an early stage, it will
make the entire organization to be subjected to serious loses due to various factors that are taking
place at the internal and external levels of the organization. Again, it is important for the
organization to put a lot of focus into customer satisfaction issues. Customers are always
essential pillars of an organization and in most occasions, they always have the capability of
determining whether an organization is able to perform or not (Taylor, 2016). This is as a result
of product and service quality related issues. Since the company was able to lose some three
major tenders to its competitors, this is a clear indication that the competitors are working hard to
ensure that they deliver what is required of them at any given point (Michie & West, 2016). This
is an occurrence that should send some signal to ComSyst for them to be aware that there is the
need to scale up their level of competitive advantage by trying to be unique in their way of
operation. Through this fundamental technique, it will be able to outdo most of the competitors
and will start attracting the attention of various customers. At the same time, the poor
performance of the organization is what has led to a serious decline of its market share. This
clearly indicates that it is not doing enough to make sure that its goals and objectives are
channeled towards the right direction. It is a serious effect which when ignored; it might end up
subjecting the entire organization to serious long term effects that cannot be solved easily
(Loebbecke, van Fenema & Powell, 2016). Again, this is a condition that happens to be

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contributed by certain significant people related matters at the internal part of the organization.
One of these issues is the poor performance of the employees. The inability of most employees
to apply the extra effort by working hard in their respective work areas is a major issue that is
part of this negative performance that the whole organization is showing. Employees who are not
able to understand the goals and objectives of the organization are likely to drive it towards the
wrong direction thus making it very hard for the organization to be able to show a positive
performance in terms of various products and services that it is capable of offering to different
types of potential customers (Nguyen, 2016). Additionally, low employee engagement that is
being encountered within the organization is a clear indication that they are not interested with
the organization’s growth.
Employees who are always engaged with a company normally appear to be highly
motivated when it comes to scaling up of their skills in order to become very competitive
individuals. It is therefore possible that the employees in ComSyst are either burned out or they
have decided to disconnect themselves from the activities that are taking place within the
organization. At the same time, the resignation of some major specialists is a fundamental reason
that has also subjected the entire organization towards this negative situation. It doesn’t have key
specialists anymore who are capable of doing an analysis and providing the right choices that
should be made in order to propel the whole organization towards an intended direction where it
will be able to meet the needs of a wide variety of customers. Finally, different forms of
technological advancements taking place across various places have highlighted a serious gap in
the technical skills and capabilities of ComSyst (Navimipour & Charband, 2016). This clearly
indicates that there are various organizations that have been able to make a lot of progress by
implementing a vast range of technological advancements in really all their operations. This is a

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strategy that hasn’t been put into consideration by ComSyst thus making it to lag behind as far as
issues pertaining advanced mode of technology is concerned.
Recommendations
It is appropriate for the organization to be able to implement a vast range of strategies
that will help it overcome this difficult situation so that it can go back to its original mode of
operation. Firstly, it will be essential for the management team to try as much as possible to
make sure that the organization is well positioned for the future. This is a strategy that should be
carried out attracting and retaining some of the best talents possible (Martin & Siebert, 2016).
Best talents within an organization are always connected to better performance since by retaining
those individuals who are highly skilled and experienced will provide the organization with an
opportunity of evaluating various operational processes that should be carried out together with
the ones that should always be avoided. At the same time, attracting a variety of best talents from
the outside environment will ensure that nearly every sector of the organization is adequately
strengthened and diverse to make sure that the whole organization is able to serve its roles by
offering some of the best services so far. Retaining some of these talents means that the
organization should try as much as possible to avoid the resignation of various key specialists
since when this occurs, it is likely to leave the organization with quite a number of serious
burdens that will not be easy to handle within the minimum time possible. There are a vast range
of organizations that have been able to achieve this objective and they are currently performing
better that expected. One real world example that is attached to this strategy is what TESLA was
able to put into consideration. The management decided to make sure that the organization is
adequately positioned. As a result, TESLA decided to come up with decisions of breaking into
the electric vehicle market platforms by coming up with a variety of luxury sports model. At this

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level, the entire electric vehicle market was able to value the economy over form and function. It
therefore made a decision of not competing with certain models like the Toyota hybrids but
instead, it was focused on the high end markets. Through this strategy, it was able to attract quite
a number of best performing talents.
The organization should also be able to create a team based high end culture. This will
ensure that employees within the organization are capable of highly performing in terms of
various duties by coming together as a team. A good culture is normally the one where most
team members decide to come together in order to adequately collaborates and even go as far as
sharing a vast range of knowledge by offering support to one another. One real life situation that
is based on this kind of objective is what is taking place in Apple Inc. The organization has been
successful in coming with a team based high end culture within various employees working
across different stores in the world. As a result, the employees have been able to adequately
communicate, support and even value one another during work hours. This is an act that has
made Apple Inc. to become very competitive both at the local, national and even international
boundaries due to the hard work that the employees have been able to implement in order to
attain the organization’s goals and objectives as a team.
Finally, ComSyst should be able to adequately build high standards of employee
capability together with performance. This normally refers to the capability of any given
employees to perform the work that is expected of them within the organization according to all
the required standards. This is likely to be accessed by the reference of all the skills that are
likely to be shown by an employee. An organization like Starbucks has been on verge of building
high standards of employee capability and performance which has made its employees to apply

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much effort in order to attain all the goals and objectives that the organization has been working
towards.
Conclusion
Appropriate work team is always the pillar of any contemporary work life. In most
occasions. Executive terms normally run various cooperation. In this modern world, the use of
various teams has dramatically expanded due to various competitive challenges together with
technological changes. As a result, focusing on team structures is capable of allowing for the
application of different multiple skills together with experiences that are always appropriate for
organizations focused in requiring a wide range of expertise and problem solving skills. Coming
up with an effective performance management within an organization is more than anything else.
Effective performance management is always about different aspects of leadership, interpersonal
relationships and even team work that employees can always decide to put into consideration. It
is essential for ComSyst Technologies to clearly outline all its employees thus making it the first
step towards coming up with an effective performance management within its boundaries. It is
an essential issue to put much focus on the kind of product and services that is always given to
the employees. When employees are well treated according to their expectations, they are likely
to stay loyal and will always prefer the services of that organization whenever they are in need.
Comsyst should therefore take this advantage by going as far as implanting new technologies in
order to ease its operations across different market sectors. It should be able to realize some of
the existing competitors in the market and be able to come up with a vast range of strategies on
how to deal with the competitors thus making sure that the attention of customers are captured as
much as possible.