MGMT227 Case Study: Decision-Making and Project Management Analysis

This case study analysis focuses on a project management scenario within the Shanghai office. The packaging manager faces late product deliveries and other challenges. The project aims to identify key stakeholders, deliverables, and project issues. Stakeholders include the packaging manager, customers, marketing team, and sourcing team. The project's key deliverables are a proposal, scope statement, project plan, marketing report, quality control inspections, compliance report, and final report. The project's current status is mixed, with scope met, but schedule, cost, and quality issues. The analysis identifies critical problems related to schedule, quality control, cost, communication, and stakeholder engagement. The document provides recommendations for the decision-maker, including implementing project management tools, creating a communication plan, and improving stakeholder engagement to address these issues effectively. The analysis references relevant academic sources to support the findings and recommendations.

MGMT227 Fall 2019
Case Study Assignment
Value: 20 marks/10%
Student Name & ID #: Please enter
Who is the decision-maker in the case? What is their position, responsibilities? What is/are the immediate
problem(s) they are facing? (1 mark)
Shanghai Officer is the decision maker in this case. The position in the Shanghai office is packaging manager.
It is responsible to source the vendors within China as well as Southern Asia. The responsibilities included
procurement, development of product, auditing of vendor, supplier management, controlling the quality as well as
shipping. The immediate problem they are facing is late delivery of products and services.
What is the purpose of the project? (1 mark)
The purpose of this project is to identify the key project stakeholders, key deliverables and current status of the project
plan. There is also identification of project issues related to the project management concepts.
Who are the key stakeholders? What are their requirements? (1 mark)
The key stakeholders in this project are:
Packaging manager: Handling procurement, development of product, vendor audit and supplier management.
Customers: Assigning standardized racks, displaying products for program, submission of proposal.
Marketing team: Sending bill of materials, listing of products in program.
Sourcing team: Consolidate quotations and send it to the marketing team.
Identify the project’s key deliverables? (1 mark)
The key deliverables are:
 Project proposal
 Scope statement
 Project plan with budget and schedule
 Marketing report
 Quality control inspections
 Compliance report
 Final project report
Describe the current status of the project -- green, yellow, red – provide evidence from the case. (5 marks)

Scope Schedule Cost Quality Risk
The scope of the
project is meet.
The schedule of the
project is delayed
due to delay in
delivery of products
and services.
The cost of the
project is overrun
by some values.
The quality is not
meet due to quality
control inspection is
not performed.
The risks are
schedule,
communication,
quality, cost and
stakeholder which
are in-progress to
mitigate it.
What is/are the issues or problems with the project that need to be resolved? Focus on PMBOK Guide
Knowledge Areas – provide evidence from the case. How important and urgent is each issue? (5 marks)
Issue/Problem #1 Importance Urgency
Schedule issue
It is highly importance.
Before one month of delivery time of prototypes,
five of the products are not completed its
development. Shipment of set up program is also
delayed due to change in item number of
customer, UPC code for 1 item before the
shipment time. Therefore, new product
development is main cause behind late delivery
issue (Todorovic et al., 2015). It is high
importance as late delivery will cause entire
project to be delayed.
It is highly urgent for the project to be
mitigated the late delivery issue so
that the project should complete on
scheduled timeframe.
Issue/Problem #2 Importance Urgency
Quality control rejections
issue
It is medium importance.
The quality control inspection is a standard
procedure before shipping of goods. The
inspection is being conducted by designated third
party (Oluikpe, 2015).
Quality issue is moderately urgent for
the organization.
The staffs should require to follow the
compliance rules and regulations
while performing packaging of the
products.
Issue/Problem #3 Importance Urgency
Cost issue It is high importance.
Due to sudden change in the scope and addition
of extra resources, the cost of outsourcing of
products as well as services will increase. It will
cause increase in budget (Nauman & Ullah,
2015).
It is highly urgent to mitigate the issue.
Cost management plan should help
the staffs to get a proper budget plan.
Issue/Problem #4 Importance Urgency
It is moderately importance.
China Sourcing Group has no such IT platform to
It is moderately urgent.
There is required to have a

Communication issue share the information. The information is shared
with each separate departments and marked to
track the information.
communication plan to interact with
each other regarding the project risks
faced by the staffs.
Issue/Problem #5 Importance Urgency
Stakeholder issue
It is moderately importance.
The stakeholders should interact with each other
and discuss the problems with others.
It is lower in urgency.
The staffs should lead to increase in
stakeholder engagement so that all
stakeholders should provide interest
and power in the work (Kanagarajoo,
Fulford, & Standing, 2019).
What is/are your recommendation(s) for the decision-maker? Why? (6 marks)
It is recommended to the decision maker:
 Plan the project schedule using project management tools such as MS Project
 Estimate the project budget by considering all the project factors and resources before starting the project work
 Prepare a communication plan to interact with the project stakeholders
 Stakeholder engagement plan should require to achieve support for the project plan
 Quality control maintains standards by testing the project output against the project specifications

References
Kanagarajoo, M. V., Fulford, R., & Standing, C. (2019). The contribution of social media to project
management. International Journal of Productivity and Performance Management.
Nauman, S., & Ullah, M. A. (2016). The Project Knowledge Management Success over the Project's Lifecycle. In Project
Management: Concepts, Methodologies, Tools, and Applications (pp. 1775-1785). IGI Global.
Oluikpe, P. I. (2015). Knowledge creation and utilization in project teams. Journal of Knowledge Management, 19(2), 351-
371.
Todorovic, M. L., Petrović, D. Č., Mihić, M. M., Obradović, V. L., & Bushuyev, S. D. (2015). Project success analysis
framework: A knowledge-based approach in project management. International Journal of Project
Management, 33(4), 772-783.