Case Study Solution: HRM4007 Fostering Dignity and Respect

This case study solution focuses on fostering dignity and respect in the context of healthcare, specifically analyzing the case of Martha Jayasekera, an individual with cerebral palsy. The analysis covers ethical concepts such as freedom, rights, responsibilities, and the use of power in care, examining how these principles apply to Martha's situation. It identifies strategies that staff can employ to support and respect Martha's dignity, emphasizing effective communication through interpersonal skills like compassion, dignity, and respect. The solution also includes a reflection on how this case study contributes to learning, self-development, and practice in understanding dignity and respect within a healthcare setting. The document also highlights the importance of ethics in organizations, emphasizing its role in promoting employee growth, teamwork, and positive public image, ultimately leading to better performance and business practices.

Fostering Dignity and
Respect

TABLE OF CONTENT
MAINBODY........................................................................................................................................3
Question 1............................................................................................................................................3
The ethical concepts such as those concerned with freedom, rights, responsibilities and the use
of power in care as per the situation................................................................................................3
Kind of strategies which can be used by the staff employ to support and respect the dignity of
Martha Jayasekera...........................................................................................................................5
Ways in which the staff can maintain effective communication by making use of interpersonal
skills consider compassion, dignity, and respect to present the best care possible to Martha
Jayasekera........................................................................................................................................6
Question 2............................................................................................................................................8
Reflection.............................................................................................................................................8
This case study has contributed to your own learning, self-development and practice in
understanding dignity and respect...................................................................................................8
References............................................................................................................................................9

MAINBODY
There is a case study depicted on Martha Jayasekera this person is suffering with the
disease known as cerebral palsy that is generally being analysed to be a disorder which
mainly affect the individual ‘s ability to move in any of the balance or poster and they are not
being able to maintain any kind of proper posture. This case study will be framed on certain
aspects that are being related to the healthcare and also with the understanding regarding the
moral and ethical context concepts with the rights, responsibilities and freedom (Smith, D.M.,
2022). It will also examine different kinds of strategies which are being used and also helps
in guiding the staff and the management to support the Martha Jaysekera. There will be given
an effective communication with the general acceptance of interpersonal skills that involves
respect, dignity and compassion. In this case analysis there is being seen that patient will not
be able to perform any kind of daily living task that she need support in all such basic daily
activities. In order to manage all such things there is needed a home care organisation which
will help her out in all such services any task performance, there is also being seen that some
of the issues and conflicts regarding the care services which are being observed as for the
different time suggestion by Martha. The main reason and the issue where the staff were not
feeling safe so they do not be willing to work in late hours.
Question 1
The ethical concepts such as those concerned with freedom, rights, responsibilities and the
use of power in care as per the situation.
In medical sector that involves every kind of developments which being made of the
regulations and rules through which the ethical standards are being maintained. The ethics
and law are made in order to protect the individuals in all the decision making for the general
above-mentioned areas and sectors. Ethics can also be known as the analysis and the study
which helps out in analysing the right and wrong for the human conduct (Xiao, J., and et. al.,
2021). This provides a philosophical study through which the moral values and their moral
goods are being collected as it generally covers the code of conduct, principles and the
attribution of different kinds of set of values. There is also provided cultures, religions and
other professional mark spaces through which the ethical concepts are been laid out. As with

the explanation given above the freedom, rights, responsibilities and use of power in care will
be mentioned as under:
 It is being observed that ethics is majorly being applied in daily life and it have
several aspects and compilations which are like perspective ethics, meta ethics,
applied ethics and descriptive ethics. All such helps out to manage the security and
the code of conduct in the employs when there seems no harassment in any of the
workplace and the management, managers and the heads treat their employees with
dignity and respect.
 Some of the major areas of determinants observed in ethics are like law, time,
religion, knowledge, individual and society. There is being seen that some of the
duties which are being laid out to safeguard the organisations and the society by
managing the basic requirements and needs of the human. In areas where the
unethical practises are being observed that generally result in loss, crime, corruption,
nepotism and many more.
 When the organisations adapt it takes decision enhance the productivity as by setting
up the ethical course it will help them out to guide all the operational activities to be
in a systematic manner and that will also impact their stakeholders. Employees in all
such companies which implement ethical codes will make value for their work and
also manage the setting times and the targets which are being linked with the
improvisation of sales and productivity in companies (Metz, 2021.).
 All the work please where the ethics is being supported automatically helps out the
employs to manage their growth as it helps out to follow teamwork and the
cooperation. This also align all the behaviour of the employees which are being
directly implemented with the partnership, openness and the trust between the
workplace and the workforce.
 The adaptation of ethics in the organisation will help out to create a positivity and also
create a good reputation in front of customers and the public. This manages specially
in all such areas where the non-profit organisations and along with that the high-
profile multinational companies focus on providing donations and also in the social
work with the government granting make the company to enhance their image. But in
all such areas where the donations are being made the donors will have to be aware
regarding the utilisation of money by such firms.

 For effective management and some up ethics let out in all the workplace that it
creates a positive environment for the company and also manage the better
performance for the growth in the business practises. When the organisation used to
apply the ethical and fair prepositions of work this will drive the moral values and
also give them respect in the market and society. The good corporate governance
operated by the companies will eventually initiated to enhance their social
responsibilities to be improved.
Kind of strategies which can be used by the staff employ to support and respect the dignity
of Martha Jayasekera.
There is seen that the most important factor in all the healthcare system is the dignity
and respect of patients and as in consideration with the case study and its healthcare there can
be seen that dignity is mainly the mixture through which various approaches are being taken
in order to interact and also to deal with the individuals and patients. This mainly in force and
focus on empowerment, safety, fairness, privacy and communication. As in all the healthcare
programmes there is being seen that patients usually feel Frightened, anxious, exposed,
judged etc. By overlooking all such elements and the barriers while managing the patients the
main issue which is being underweight is the patient satisfaction and their engagement to be
in a proper manner. Some of the major strategies which is being applied by the staff to
manage the dignity of Martha are being mentioned there under:
 Giving adequate services to the clients: all the staff members and the caretakers
should be well proficient and skilled with a proper knowledge in order to provide the
services and also ensure to give their services in best an appropriate manner. All the
caretakers will have to analyse the issues which the client is facing and try to manage
it in a skilled manner.
 Modesty and decency: While starting all such programs the patients usually feel
different in the situations for an instance the manners and the soft skills are important
in all such profession taking permission before entering the house or leaving, making
the client and the customers feel safe and secure. The staff member can also take the
consent before examining any of the patients in a physical manner (Lauk, 2021). The
caretakers can motivate the client to speak regarding the uncomfortable situations and
the pain which they are being feeling that will make them more confident towards
them.

 Privacy: All the caretaker should always try to respect take your privacy of the
patients as they should not disclose any of the important and personal information or
their healthcare information to any other person that can also affect their feelings and
the trust.
 Compassion understanding and empathy: There is being required to acknowledge all
the issues emotions and response which are being given by the patients with empathy
that will help them out to acknowledge the experience and the feelings of the patient.
This will also help the caretakers to manage and respect the patient when a proper
comforting manner.
 Verbal communication: no treatment can be given without having a proper
communication between the patient and the caretaker so there should be
implementation of the dignity of the patient and they should rely on managing proper
communication by speaking up with the patients and also with their family members.
The caretaker should be given a training regarding the stress management techniques
that will help them out to handle all such pressure.
 Courtesy: In order to manage a proper interaction with the patients there is being
required to manage a direct contact and discussion regarding issues with the patient.
 Respect personal space: All such caretakers will thereby be being seen responsible
for all the personal space that are being taken and they should not try to enter in that
space without any permission all the performance of task are being taken with their
assent (Iheanacho, and et. al., 2021).
 Indulging the patients in the decision making: Patience usually feel undervalued so
it is the duty of care taker to involve them in the decisions relating to them and also
should consider their views for their medicines, routines and their preferences.
 Increasing social activities: It is seemed to be very important to engage all the
patients in the social activities. Caretaker should try to manage and encourage by
opting their hobbies and different kinds of activities to be managed by them this will
help them out to create a satisfaction and motivation.
Thus, there is seem that culture preferences also help out to manage the modesty,
respect, Pride, autonomy and many more it involves communication, attitude, patience,
confidence, adaptability, motivation and many more.

Ways in which the staff can maintain effective communication by making use of
interpersonal skills consider compassion, dignity, and respect to present the best care
possible to Martha Jayasekera.
Communication is the most important key in every workplace as it is important to
manage effective transfer of interaction and information between the people. It is generally
being defined according to the work and the applicability. The proper communication helps
in enhancing the happiness and also build the collaboration and trust between the members.
Teams will have to convey all the communication and also how to manage the difficult
aspects and situations in future Some of the major article concepts that helps out to manage
the responsibilities, freedom, rights in the given situation are being mentioned there under:
 For managing the better relation in the companies and organisation they can make a
feedback desk from where they can ask for suggestions and also respect the projects
and the issues that are being coming this will make the people to feel important
(Frierson, P., 2021).
 There is required that in all the organisation listening should be made as an important
part just like talking. So, all the team members were being working collaboratively
should listen to the ideas of each member and try to input and generalise the effective
strategies according to it.
 The team building is an important aspect for a better communication. There is
required that the staff should be communicated in a better manner and they should
also allow their members like your tickets, doctors, Stuff, all the other involved in the
working to communicate in a better manner which certain activities like fun activities,
group meetings, outdoor games, puzzle solving and many more.
 For the communication it is important to develop a proper understanding with the
individuals and the organisation. Some of the major skills which are related to the
communication and like social, creativity, teamwork, politeness, organisational,
personality of being friendly and many more. All this helps the management to
manage their work and employees being motivated.
 Effective communication in between the company, staff members can be managed by
two-way feedback which helps out in managing the effective and smooth operational
activities. A proper detail feedback will help out the management to gain the
transparency. There should also be initiated a proper written records for the feedbacks
in order to enhance the growth and productivity. Staff should also be managed to

accept and also to encourage for their regular feedbacks regarding to the changes that
are being required (de Voogd, and et. al., 2021.).
 All the companies can manage a face-to-face interactions and meetings to deliver their
ideas and message. This will help out to remove all the doubts and the queries
between the employees and employers and also make the motivate to communicate in
are confident manner.
 Employee engagement is also an important part of effective communication as this
can be done by creating a positive working environment as a manager can thereby
analyse the work and also here all the staff members.
 The staff will thereby be managed to create a communicating efficiency with their
opinions and generated ideas. While making the communication some of the gestures
are required like eye contact, using the name of the person, attentively hearing the
other person, appreciating, there should not be any kind of destruction and a proper
focus should be managed in the conversation.
 In order to manage a proper communication between the colleagues, staff and the
seniors the company should focus on conveying the message in a systematic manner
just like on phone, social media, email and other platforms (Bagnoli, 2021).
 For effective communication it is important to be humble and polite in the workplace
a proper interaction should be made with a proper body language and a friendly
treatment and behaviour that is being required by the managers which will help them
out to be more approachable and presentable in that manager area.
 The non-verbal behaviour can affect the working so it is important to interact with a
proper and common feeling with the person. They should try to control their emotions
and try to analyse and understand the ideas in the messages which are being given by
the staff.
 Management should take all the responsibilities to initiate and also not to engage in
any kind of irrelevant issues and the general inconvenient behaviour.
 One of the major issues that workplace face and which create a failure is the lack of
communication so all the project and task should be implemented in the team
members with a proper and effective conversations between them

Question 2
Reflection
This case study has contributed to your own learning, self-development and practice in
understanding dignity and respect
It is important that respect and dignity are being undertaken in all the segments with a
proper domain for managing the core values and performance (Aldinhas Ferreira, 2021).
Patients has already been suffering from disease need more care and compassion with a
proper politeness and courteous behaviour. There is being seen that all the patient should be
treated with respect and with polite behaviour. As this creates a major difference in the
treatment. As this case study helps in learning about the cell development management
through which the concepts like respect and dignity are being explored. From this above-
mentioned case study there is being seen that learning process is mainly all such existing
approaches which helps out the person or the students to get the lessons regarding the moral
and ethical conduct of the life in their classrooms. It also helps and create a beneficial
advancement to the students in order to enhance their understanding related to the ethical
attitude and code of conduct with dignity and respect. This case study also increases the
motivation in us for our future advancement and also by gaining the analyzation and
evaluation related to the issues and the ethical and moral concepts. The main area in the
enlightenment of this case study is to highlight all the issues to the students in order to know
about the rights, freedom and responsibilities with the ethical and moral segments.
Furthermore, we were there by being asked in order to explore the case study through which
the theoretical part provided that a proper interpersonal skills and effective communication is
needed to manage the compassion, respect and dignity. Within the nutshell I also gained to
enhance my problem-solving skills by critically analysing the ideas and finding the remedies
to bring the solutions in a better manner. We also enhanced our individual learning skills. I
gain the knowledge that all the patients are required to be treated with proper care and time
and also this helps me out to collect a depth knowledge regarding the topics. Through this
case study I explored the complex and the real issues which are being faced by the
individuals. As this managed my inner strength and also explore my effective learning with a
perspective idea for taking decisions. This also improve my participation skills in the learning
process and also strengthen my team working in the healthcare sectors as I acknowledge that
in order to manage the work teamwork is an important core element in the healthcare
department. I also gained the adaptive knowledge regarding the elimination of barriers in my

performance and along with it to manage the teamwork, motivation, leadership that is being
improved in my nature and behaviour.
References
Aldinhas Ferreira, M.I., 2021. The Right to the City: The Right to Live with Dignity. In How
Smart Is Your City? (pp. 17-25). Springer, Cham.
Bagnoli, C., 2021. Respect and the Dynamics of Finitude. Respect: Philosophical Essays,
p.121.
de Voogd, X., and et. al., 2021. Health care staff's strategies to preserve dignity of migrant
patients in the palliative phase and their families. A qualitative study. Journal of
Advanced Nursing, 77(6), pp.2819-2830.
Frierson, P., 2021. The Moral Philosophy of Maria Montessori. Journal of the American
Philosophical Association, 7(2), pp.133-154.
Iheanacho, P.N., and et. al., 2021. Human rights of people with mental illness: determining
knowledge and attitude of nursing students in Enugu state Nigeria. International
Journal of Human Rights in Healthcare.
Lauk, E., 2021. Reminders of responsibility: Journalism ethics codes in Western Europe.
In The Routledge Companion to Journalism Ethics (pp. 478-486). Routledge.
Metz, T., 2021. Popper’s Politics in the Light of African Values. In Karl Popper and Africa:
Knowledge, Politics and Development (pp. 9-29). Springer, Cham.
Smith, D.M., 2022. Moral geographies. Edinburgh University Press.
Xiao, J., and et. al., 2021. How patients with cancer experience dignity: An integrative
review. Psycho‐Oncology, 30(8), pp.1220-1231.