Organization Behavior: Casual Togs Case Study Analysis and Solutions

This report provides an in-depth analysis of the organizational behavior at Casual Togs, a women's clothing company facing challenges related to product quality, human resource management, communication, and adapting to change. The report identifies key problems such as customer dissatisfaction, difficulties in attracting skilled employees, communication breakdowns between departments, and resistance to change. The causes of these issues are explored, including a lack of career development opportunities, organizational commitment, and inflexible leadership. The report offers specific recommendations for improvement, including enhancing product quality control, fostering equal opportunities, formalizing meetings, and implementing structural changes to a more bureaucratic model. It also emphasizes the importance of market research, customer feedback, and a proactive approach to responding to changes in the competitive environment. The conclusion emphasizes the need for flexibility and adaptability to ensure Casual Togs' continued relevance and success in the market.

Running head: Organization behavior
Organization behavior

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Table of Contents
Introduction.................................................................................................................................................1
The major problems faced by the firm........................................................................................................1
Causes of the Problems...............................................................................................................................2
Suggestions for changes to be implemented...............................................................................................3
Suggestions to prevent future issues at Casual Togs...................................................................................4
Management practice.............................................................................................................................4
Structural change....................................................................................................................................5
Responding to changes in the competitive environment............................................................................6
Conclusion and Recommendations.............................................................................................................6
Conclusion...............................................................................................................................................6
Recommendations...................................................................................................................................7
References...................................................................................................................................................8
Introduction
In the current scenario, it is seen that the competition level is increasing in various
industries. So, it is important for the company to confirm that all the different departments are

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aligned so that the competition level can be minimized. There are many problems that impact on
the progress of the companies. The problems are structural problems, communication, issues
related to management and failure to adopt change. It is also seen that company do not give
focus on any approach related to management as every company takes into consideration best
approach that determines internal and external factors of the company.
It is essential for the organizations to ensure that there is flexibility so that change can be
adopted that can impact on the taste and preferences of the customers. Organizations that are not
flexible cannot maintain proper relevancy towards the target market and can also lose
competitive advantage (Carter et al., 2013).
This paper demonstrates a proper evaluation of organization, a women clothing business
that is recognized in the market. In analysis, the focus will be given to the issues that are
encountered and the aspects that should be considered for these issues. It is important to address
the issues in a company as it helps to implement the strategies that will enhance the performance
of the organization.
The paper also gives recommendations for the company and on the modifications that are
required in organization. The recommendations are made on how modification should be done in
management practice, and on the structure and response to modification so that the problems that
are faced can be avoided (Rugman et al., 2012).
The major problems faced by the firm
By taking into consideration the case study of company, there are many issues that are
recently handled by the organization. The problem is that the goods are refunded by the
customer just because of the low quality. For every organization, the product quality that is
offered to the customers is important as it determines the overall performance in the market
(Talib et al., 2011). For Casual Togs this can give a loss to its loyal customers. The company
faces challenges to attract more customers towards the products that are offered. It is seen that
the consequence of this problem includes a drop in the revenue of the organization and its brand
position in the market. It is analyzed in the case that organization suffers from a huge rivalry in
the apparels sector and also in the new one that is coming up (Schmitz and Isidor, 2017).

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Next problem is in the human resource department. The organization is not able to attract
the candidates who possess the required skills that can help the company to run the business.
This is seen that by the halt that takes place in the construction of the organization's distribution
channel just because of the non-availability of the qualified person who can supervise the
construction project. Also, it is seen that two designers of the organization resigned. This has
also minimized the overall production level in the nine centers.
The budget manager Andy Johnson and Sol Green who is the market analyst is not able
to speak to other person. It is seen that there is communication problem between the workers in
the company. Judy, who was the vice president of the company, is aggressive at the time of
communication with the workers.
There are also various incidents that are seen in the case that shows the disappointment of
the organization officials and the workers to adopt change. Example: Many changes are objected
by Judy as it is said that they are expensive. Next incident is when the suggestions are not
accepted by Andy that is given by Bill Smith, his assistant. The suggestions are given on the new
approaches that can be considered in analyzing the routine sales printouts so that sales forecast
can be enhanced. Also, the issue is in operations as it is seen that the competitiveness of the
organization is declined and also the staff members resist the change.
Causes of the Problems
Problem about the organization is that the old customers are reducing and also the goods
are given back to the customers just because of the low quality. For any company, it is important
to win the loyalty of the customers by giving products on time and of good quality. Next issue
that gives direct impact on Casual Togs is approaches to human resource management. By
considering the case study, it is seen that there is no proper opportunities available to develop the
career. It is also seen that impact is given on organizational commitment of workers that impact
the overall productivity level (Dervitsiotis, 2011).
The problem of disappointment to adopt change also added to the issues that are handled
by Casual Togs. It is seen that the president of the organization gave the freedom to all
department heads to make decisions that are good for the company (Lutgen-Sandvik & Tracy,
2012). It is also argued that a challenge is possessed to decision making at the time of rapid

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change that should be considered by every department supervisor. These all factors have given
impact on the effectiveness of Casual Togs productivity and also the changes that the company
adopts (Choi et al., 2012). It reflects that the company requires flexibility so that relevancy can
be maintained with the target markets.
This section reflects on the major matters that are faced by the company. These consider
the disappointment of the organization in terms of quality and also to motivate the workers that
affect the level of commitment. So, many measures should be put in the place so that the
problems can be overcome (Myers et al., 2012).
Suggestions for changes to be implemented
By considering the problem it can be analyzed that to change the present situation the
focus should be given on the approaches. Quality issues has given negative impact and also
enhanced returns of goods. So it is important to take direct measure to ensure that the
organization designers pay attention to information so that quality of products can be enhanced.
It is also important to oversee the process of quality management so that defective
products can be minimized. As seen in the case study, Research of the market is carried that
emphasizes on the sales that are predictable in certain seasons. It is essential to incorporate the
latest trends in the market so that customer wants can be considered properly (Rosenfeld, 2012).
Human resources are one of the valuable properties and play a great role to achieve
success. It is essential for the companies to enhance the motivation of the workers so that
productivity and profitability can be enhanced. One problem at casual Togs is that the workers
are from different nationality. In this case, the president of the company should ensure that
policy related to equality is considered to offer all the employees equal opportunity. This will not
only boost the motivation level of the workers to work effectively but also appeal more job
seekers. The meeting of organization that takes place between the managers and employees and
the leaders of other departments within the company were informal and full of arguments. This
shows that it is a failure to analyze the authority at the time of meetings. It is seen that such
meetings will not be able to achieve objectives. To avoid such situation it is important that
president of the company should implement change so that informal meetings can turn to formal

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meetings. This will enhance the chance to achieve overall goals and objectives (Hongjun &
Yajia, 2012).
In the recent case, it is seen that there is interference by the managers of different
departments. It is important for an individual to question an action that is taken place in another
department. Also, communication is important in the organization (Davis, 2015).
Suggestions to prevent future issues at Casual Togs
It is necessary for the company to consider the important requirements. Suggestions for change
are:
Management practice
There are many modifications that should be made in the management practices of the
company. Judy the vice president is the people who raise the issue. The anger of her to workers
as well as with other sections should be considered. Also, she is one of the important
shareholders in the organization and there is a chance of discharge from the position that she has.
Instead, she wants to be stimulated to join the meetings of the management so that employee
management approach can be enhanced.
It is also important for her to change the behavior and to become democratic in her
management and communication. In persuasive management, the executives offer a clarification
to their workers and take proper justification of the taken decision. In democratic management,
the workers give ideas in the process of decision making so that the views with the good votes is
nominated (Bratton & Gold, 2012).
CY'S approach is simple for the managers of the organizations. This has also given
impact on how they manage the suppliers and who take benefit of the leniency to safeguard
tenders as they supply products at high price. Also, the consultative approach to management
helps the heads to take correct decisions so that meeting can be conducted smoothly (Hill et al.,
2014). It is also essential to consider authority at the time of conducting the meetings in the
organization. By this, it can be easy to achieve overall goals and objectives in a proper manner
(Diefenbach & Sillince, 2012).

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Structural change
At the time of giving suggestion on the changes the focus should be given on the
organizational structure of the company. It is built on the formal nature of meetings that take
place between department leaders of the organization. The shortage of clear hierarchy of
authority in the organization shows that organizational structure of the company is adhocratic.
Also, this structure helps in encouraging creativity and innovation among the workers and also
helps to adjust changes in the market. There are also many demerits like it is difficult to resolve
the problems that take place on the routine basis. By considering the case study, Judy is the vice
president who has more authority than the president of the company (Cloutier et al., 2015).
In this situation, the organization requires considering the changes in its structure to a
more formal structure of bureaucratic. This type of structure limit the innovation and creativity
but it may be best for company for many reasons. These consist of the decision-making process;
reduce the exposure of risk and also to acknowledge the structure of authority that should be
considered. When this structure is implemented then it eliminates the emotionally charged
informal meetings situations and every person will interfere. By this, it will enhance the
productivity and profitability in an effective manner (Diefenbach & Todnem, 2012).
Responding to changes in the competitive environment
It is seen that this sector is competitive in nature. It is important for the organization to be
elastic so that changes can be implemented and maintained in the target markets. A strategy that
is considered to achieve its goals is to conduct a survey and carry the activities on the routine
basis. This can be done by taking customer feedback. Market research also consists to study the
strategies that are used by many companies. By market research, only the company is able to
adjust its products according to the demand of the customers .By these market research efforts, it
is seen that the company can effectively compete with other competitors in the market (Wright et
al., 2012).
To achieve competitive advantage in this sector depends on the overall abilities of the
organization that is seen in the human resource of the organization. It is essential for the
company to appoint workers who are not only fit but also original to consider the idea which is
best suited. Innovation can be encouraged between the workers in the company by considering

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proper strategies. Employees at casual togs require informing on the inevitability of the change
that takes place in the organization. It can be done if resistance to change of the employees is
minimized. The changes that should be applied at Casual Togs take into consideration
technological advancement in the manufacture of its apparel of the designs so that the market
wants can be considered effectively (Witell et al., 2011).
Conclusion and Recommendations
Conclusion
This paper presents an analysis of the company. Casual Togs is an organization that deals
in manufacturing and distributing the appraisals of the women. After two decades of operations,
the act of the organization in the market fell due to many reasons that are underlined in the
report. The reasons are poor quality of the goods that led to enhancement in the products that are
returned. It also led to attracting the old consumers. Next problem that is analyzed is the failure
to keep workers so that organizational commitment can be enhanced. The cause of these issues
is also seen in the report and also suggestions are made to improve the situation of the company
by the president of the organization. Suggestions that are offered at the time of management
change and how the organization can respond quickly by considering the changes in the business
environment. Also, recommendations are given to increase the brand position of the company.
Recommendations
To achieve large market share it is essential for the company to consider the expansion of
the product line. The company should also introduce men and children clothing so that the sale
can be enhanced. Introducing the female apparel like skirts, pants can give benefit to the
organization.
In this case the focus is also given on the high cost of production is incurred by the
organization. Some of the costs are inevitable and also the organization should decrease the
overall costs by taking into consideration appropriate strategies that help to maximize
production. The approaches that can be considered are reducing the errors in the products
offered to the customers.

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If human resource management considered, the business should confirm that it hires
talented and innovative candidates who will contribute towards the success of the company.
Some of the approaches to motivation consist of giving remuneration at a reasonable cost and
also rewarding the employees. It is also seen that fashion industry is competitive and is not able
to motivate and retain the workers which can great a disadvantage for the company (Rathi and
Lee, 2015). So, it is important for the company to enhance the motivation level and also to retain
employees so that overall goals and objectives can be attained (De Gieter and Hofmans, 2015).
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