This self-reflection report details the experiences of a catering assistant at Nortwick Park Hospital, focusing on the challenges encountered during the COVID-19 pandemic. The report highlights the increased responsibilities, health concerns, and frustrations faced by the assistant due to the pandemic's impact on the healthcare environment. It discusses the adoption of transactional leadership by hospital management to navigate these challenges, emphasizing its role in maintaining operational efficiency and staff coordination. The report also mentions the assistant's positive interactions with managers and the subsequent recognition of their performance, leading to a potential promotion. The conclusion summarizes the issues faced by the healthcare firm and the strategies employed to overcome them, underscoring the importance of adapting operational activities and fostering effective teamwork in a crisis.
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