Analysis of CBA Ethical Scandals and Learning Organization Theories

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This report examines the ethical scandals faced by the Commonwealth Bank of Australia (CBA), highlighting the impact on its reputation. It delves into the analysis of ethical issues, including accountability problems and financial penalties. The report explores various learning organization theories such as experiential, adaptive, and generative learning, and their application to the CBA case. It identifies existing barriers to organizational learning, such as a lack of focus, limited resources, and a non-learning culture. The report provides recommendations for CBA, including empowering employees, improving communication, and enhancing employee training. The conclusion emphasizes the importance of addressing ethical issues and fostering a learning environment to rebuild trust and improve organizational performance. References to relevant academic sources are also provided.
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LEARNING
ORGANIZATIONS
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INTRODUCTION
highlights the ethical issues in the
Commonwealth Bank of Australia
company had to face several ethical scandals in a
row
It has substantially damaged the reputation of the
company
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ANALYSIS OF THE ETHICAL
SCANDALS
several accountability problems in the CBA
numerous small scale scandals occurring in the
bank
more than 53,000 breaches in the anti-money
laundering and counter-terrorism financing law
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ORGANIZATION LEARNING THEORIES
experiential learning theory,
adaptive learning theory
generative learning theory and
assimilation theory
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EXPERIENTIAL LEARNING
experiential learning is the process of learning
through different experiences
More specifically through reflections of the past
experiences
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ADAPTIVE ORGANIZATION LEARNING
coping with the change
single-loop learning
emphasize on regular experimentation
feedback in the organization
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GENERATIVE ORGANIZATION LEARNING
double-loop learning
process of continuous experimentation
Feed
system thinking, shared vision and team learning
back to improve the current process
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ASSIMILATION LEARNING THEORY
cognitive theory
According to the theory, people learn in the best
manner if they can link it or assimilate it with the
past knowledge
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EXISTING BARRIERS TO ORGANIZATION LEARNING
Lack of focus on the program,
limited resources,
passive leadership and
non-learning culture
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BARRIERS TO ORGANIZATION LEARNING
IN CBA
Lack of proper leadership
employee training
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LACK OF PROPER LEADERSHIP
The management was not able to invoke sense of
ethics to the employees
The leader should enforce these values to create
an ethical organization culture
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LACK OF EMPLOYEE TRAINING
The employees were not aware of the ethical
policies of the organization
They were under pressure to achieve the
organization's target
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RECOMMENDATIONS TO CBA
empowering its employees
improve its communication policies and
procedures
train its employees
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EMPOWERING EMPLOYEES
be given more power to complete their work
ethical code to manage the outcomes of the work
responsible and answerable to the management
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IIMPROVE COMMUNICATION POLICIES
AND PROCEDURES
smooth information flow between the employees
and employers
Employees to report unethical behavior to the
senior managers
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TRAIN EMPLOYEES
To train the employees to tackle these ethical
scenarios
recognize ethical scenarios
tackle scomplex situation with discretion
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CONCLUSION
CBA has faced several ethical issues
bank lost its reputation
significant amount of financial penalty
employee empowerment and employee training
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REFERENCES
Chiva, R., Grandío, A., & Alegre, J. (2010). Adaptive and
generative learning: Implications from complexity
theories. International Journal of Management Reviews, 12(2),
114-129.
Rademakers, M. (2014). Corporate Universities: Drivers of the
Learning Organization. Routledge.
Sarder, R. (2016). Building an Innovative Learning Organization:
A Framework to Build a Smarter Workforce, Adapt to Change,
and Drive Growth. John Wiley & Sons.
Argote, L. (2012). Organizational Learning: Creating, Retaining
and Transferring Knowledge. Springer Science & Business Media.
Lozano, J.M. (2012). Ethics and Organizations: Understanding
Business Ethics as a Learning Process. Springer Science &
Business Media.
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