Strategic Information System Analysis & Proposal for CBA - HI5019

This report presents a strategic information system proposal for the Commonwealth Bank of Australia (CBA). It identifies the bank's critical success factors, primary objectives, and proposes a mission statement. The organizational structure is analyzed and a formal chart is developed. The report analyzes the current system, pinpointing control weaknesses addressed by a new, improved system, including document and data flow diagrams. The primary features of the new system are described, emphasizing advanced technologies like biometrics and updated server systems. Potential security risks are assessed, and accounting controls are recommended. The study concludes with recommendations to enhance CBA's strategic information systems.

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Introduction......................................................................................................................................3
Critical factors of success of CBA...............................................................................................3
Relevance of objectives...............................................................................................................4
Mission Statement.......................................................................................................................4
Organizational structure of CBA.................................................................................................5
Analysis of Commonwealth bank of Australia................................................................................5
Current system of CBA...............................................................................................................5
Control Weakness of CBA..........................................................................................................6
New Improved System for the Commonwealth Bank of Australia.................................................9
Primary Features of New Improved System................................................................................9
Relevance of the New Advanced Technologies........................................................................11
Other Kinds of Requirements........................................................................................................12
Technological Platforms for the System....................................................................................12
Potential Security Risks for the Banking Sector of CBA..........................................................13
Accounting Controls over the New Banking System................................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

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Introduction
Technology and internet has been creating various opportunities for business
organizations. IT has been providing various advantages to the operation of the business
organization. This report focuses on the changes improvised in the Commonwealth Bank of
Australia (CBA). This bank has been ranked as one of the largest banks in Australia. This bank
has been serving huge number of people across Australia and other counties. The bank has been
providing loans and other retail business investments in the market. The services provided by the
bank has been creating a string base of customer in the market. This report has been focusing in
the modification of strategies in order to improve their business in the market.
Critical factors of success of CBA
The bank has been developing various factors to gain success in the business. The
operational strategy has been modified for the company to increase their services in the market.
There have been various technologies in the market for the development of the company.
However, CBA has developed a mobile banking system. CBA is the largest bank in Australia.
The bank has a huge number of customers in the market. Therefore, the operations of the bank
have been expanded all over the world. Services provided by the CBA has been accepted by
huge number of clients in the market. The bank has been able t meet the expectations of
customers in the market by providing quality banking services. Therefore, there have been some
factors that are responsible for the success of the company in the market.
 The bank has been to provide recognition and prizes to employees based on their
established performances.

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 The bank has been based on high level training session for employees in order to enhance
skills and performance at workforce.
 The bank has provided clear goals and objectives to employees in order to achieve their
goals.
However, there are some objectives of CBA provided below:
 To manage customer share in the bank by direct online firm of leadership
 To perform low structure of cost
 To execute appropriate management form in order to provide leadership skills to people
 To implement different types of financial services for meeting expectations and need of
clients
Relevance of objectives
The Commonwealth Bank is increasing its competitive structure in order to maintain a
competitive structure of cost analysis. The growth in the database of customers in the company
have been increasing the sales of the bank in the market. The main goal of the bank has been
expansion over the internet. The major success factors have been maintained in the web
expansion of bank. The bank has been expanded over the internet. Various initiatives have been
taken in order to perform an analytical approach towards the growth of CBA.
Mission Statement
The mission statement of the Commonwealth Bank has been able to execute quality level
services to customers by completing their needs and requirements.

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Organizational structure of CBA
Figure 1: Organizational chart of CBA
(Source: Created by author)
Analysis of Commonwealth bank of Australia
Current system of CBA
The Commonwealth Bank of Australia is a private company which is listed in the
Australian Securities Exchange. It has been one of the largest bank in Australia, providing
services over Australia, Asia, USA, Fiji and New Zealand. The bank provide proper banking
services to users and customers in order to invest in their company. The organizational structure
of the bank has been in a vertical alignment for estimating operation in a network based
structure. The primary vision of the bank has been to become first rank in the banking sector.
The innovative parts of the CBA have been incorporated with the Information Technology

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frameworks inside parts of association. Its mix has been eat in the bank for keeping up day by
day administrations and activities in the bank gave to the clients. The bank has been searching
for upgrading their exhibitions in the market for drawing in more clients in the bank. The
specialized changes in the frameworks have been helping in adjusting innovation utilized in the
frameworks (Wu, Straub and Liang 2015). The portable application help in performing by and
large every one of the undertakings and data including exchange and exchange. In this way,
alongside site of the organization and versatile application have been helping in picking up client
involvement in their own gadgets.
Mr. Whitely is the official chief of the organization has announced portable managing an
account frameworks of the CBA can be compensated as one of the protected type of access
strategies with examination of other PC saving money framework. The keeping money
framework have been upgraded with the usage of data innovation. The cell phones have been
utilizing the SIM to connect keeping money frameworks with the web program. The security
conventions may have been refreshed for expanding security in the system of the saving money
framework (Torres, Mayo and Jiménez 2018). The utilization of current form of portable
application has been refreshed for including new highlights in the versatile application. The
crucial motivation of organization is to expand security level of database and server of the
organization over the web.
Control Weakness of CBA
Upgrade of versatile managing an account framework, there have been high dangers in
security of database and server of the framework. The keeping money arrangement of the
Commonwealth Bank has been following different type of system has been founded on worries
of the security inside managing an account segment. A customer has possessed the capacity to

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exchange cash starting with one managing an account then onto the next in an easy to use
condition. There has possessed the capacity to check the present status of their record (Aversa,
Cabantous and Haefliger 2018). However, there has been different clients that have been profit to
give diverse short level of trust on the managing an account.
In current occasions, there have been different cases and hacks in the saving money
frameworks that has been bringing down of trust in different portable based saving money
shapes. There are different clients that have been different managing an account frameworks as it
has been bringing bother of the clients. There have been suppositions for keeping any sorts of
immediate and roundabout types of attacks on the frameworks (Maharaj and Brown 2015). There
have been instrument of security are kept up by embracing CBA for various types of security
issues have been assaulted by unapproved clients.
There have been different shortcomings of CBA for outsourcing offices from outsider
engineering. There have been different treatment of client administration of versatile saving
money frameworks with the assistance of outsider. The arrangement of saving money taken after
by CBA has possessed the capacity to keep up some system that depend on security worries with
versatile managing an account. A customer may profit this innovation as it give versatility by
which they can get to the managing an account framework. (Henriques de Gusmão and Pereira
Medeiros 2016) Mobile saving money have helped in keeping up an appropriate methodology
for applying innovation in the managing an account. With the help of the adaptable keeping cash
structures given by the CBA, the customers would have the ability to trade money beginning
with one setting aside some cash account then onto the following in a straightforward condition.
They may similarly check the present status of their record. There are a couple of customers who

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probably would not wish to profit these sorts of high kind of organizations in view of a short
level of trust on the setting aside extra cash (Salim, Arjomandi and Seufert 2016).
In the continuous events, there have been huge cases of extortion and hacks inside the setting
aside some cash structures, which has provoked bringing down of trust in the compact based
keeping cash shapes. These customers are not set up to get such sorts of dealing with a record
structures as it would assist load the bit of the customers with the supposition that they would not
have the ability to keep any sorts of prompt or abnormal kinds of attacks on the systems
(Abdelhak, Grostick and Hanken 2014). The instrument of security that are basically gotten by
the CBA generally go up against different kinds of security issues, for instance, being struck by
various sorts of unapproved customers. This is generally seen as the most bewildering kind of
need in the parts of security (Brown and Davis 2015).
Another kind of deficiency that is looked by the CBA is that the banks mainly outsource
their workplaces from untouchable plan. They generally handle the customer organization of
adaptable setting aside some cash structures with the help of an outcast master center (Florina,
Ludovica and Leonica 2013). They are thusly accountable for secure kind of trades and
organization of the systems. This kind of procedure is in like manner accountable for reducing
the confirmation issues. There is no such sort of trust in the security of the data of the records of
the customers that would join the purposes of enthusiasm of the monetary equalization, areas of
the customers, which would be regulated by the pariah pro center. In this way the customer
would not have the ability to feel the security of sharing their own passwords and other regular
purposes important to the dark outcast. A part of exchange sorts of issues that are essentially
looked with the execution of the organizations given by the pariah consolidate framework
control and security, parental based controls, interoperability systematization, commitment,

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neutralizing activity from fakes and check, insurance of customers and taught assent (Salim,
Arjomandi and Seufert 2016).
(Fig 2: Data Flow Diagram of the Systems of Commonwealth Bank of Australia)
New Improved System for the Commonwealth Bank of Australia
Primary Features of New Improved System
The flexible dealing with a record systems are regarded to be significantly tied down in
the keeping cash division. Other than the standard sorts of keeping cash based organizations, the
rising of adaptable dealing with a record progresses are rising at a quick pace. They are
demonstrating gigantic level of updates yet they are defying distinctive sorts of security threats
inside the structures at CBA (Devadevan 2013). A part of the improved features behind the
security of the adaptable setting aside extra cash structures join the use of biometrics, blend of
PLS with the HLS rules and refresh the brought together server systems to a UNIX and DB2.

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With the help of giving of biometric procedure to the security of the devices, the CBA
would have the ability to get preposterous levels of trusts with the adaptable dealing with a
record systems. This would have the ability to ensure the trust inside the structures of convenient
keeping cash (Lovelock and Patterson 2015. The usage of biometric instrument would be basic
as it helps in the difference in the levels of security inside the dealing with a record structures of
CBA (Bajada and Trayler 2015). There are diverse sorts of parts for biometric affirmation in
light of the techniques for affirmation. Each one of the characteristic features of individuals
move from one another. In this manner, it could be suggestible that the biometric feature of
approval would be particularly useful for checking the customer. A part of interchange features
in perspective of biometric check that could be consolidated inside the dealing with a record
structures of CBA fuse hand based affirmation, face affirmation, exceptional stamp affirmation
and voice affirmation. Distinctive kinds of research in the field of interesting finger impression
affirmation advancement are being made and more up and coming sorts of sensors are being
delivered.
The mix of PLS with HLS structures would in like manner wind up being beneficial for
the security of the systems. The UI of the PLS is basically taken a shot at a non-supportable
stage. In this kind of systems, the bank would normally need to enter the data in perspective of
the applications on the web into the structures in light of PLS to create the documentation of
credit. Subsequently, remembering the ultimate objective to diminish the costs, streamline the
level of value and improve the level of handiness, the CBA should have the ability to organize
these structures inside their zone. With the coordination of these structures inside their division,
the CBA would be significantly productive for exceling their levels of customer organizations
with the help of their IT authority centers. The establishment of IT inside the CBA have a vital

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history of accomplishment (Van Oosterzee, Dale and Preece 2014). Along these lines they would
have the ability to realize much better sorts of structures in order to give better kinds of customer
advantage. The use of these sorts of structures inside the IT establishment would be valuable for
settling on speedier kinds of decisions, financing, partition between more unmistakable kind of
things and thusly reaping higher sorts of support rates.
The CBA has a higher kind of IT develop establishment arranged in light of IT structures.
With the help of their IT accessories, the CBA should upgrade their old concentrated PC systems
that relied upon the more settled interpretations of Windows OS to a significantly more lifted
sum in perspective of DB2 and UNIX structures. With the refresh of the systems to an absolutely
remarkable incorporated PC structures, it would be to an awesome degree basic for the IT
systems and convenient keeping cash section to stay protected from a couple of sorts of risks
inside the systems. The CBA would in like manner have the ability to extend the level of
capability inside the affiliation and besides would have the ability to lessen the costs (Bott and
Milkau 2014). The CBA structures should moreover realize computerization systems inside their
relationship to build the security levels, screen over their present IT systems, and enable higher
paces of setting up that would have the ability to offer higher kinds of paces inside the
transparency of the systems.
Relevance of the New Advanced Technologies
The execution of the more cutting-edge kinds of structures could be requested under the
EDI (Electronic Data Interchange). This structures is an electronic sort of trade in light of the
information related to a business affiliation. This structure allow the IT systems of CBA for the
treatment of information using a standardized association. With the help of this system, the
association would have the ability to send essential information to some other association in an

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electronic course of action. With the help of the EDI structures, the CBA keeping cash systems
would have the ability to diminish the perils of losing of sensitive information. This is a result of
the reason that with the effect of EDI structures, the data would be traded to another division in
an electronic, tied down sort out and a speedy design. The usage of EDI structures inside the
dealing with a record systems of CBA would have the ability to help the keeping cash territory to
evade diverse sorts of data incidents in the midst of the strategy of movement as the
transmissions could be easily taken after and would be checked dynamically circumstances (Jain,
Keneley and Thomson 2015).
The usage of EDI systems inside the latest blueprint of the new information structures
inside the keeping cash division would be particularly profitable for supporting the capability
inside the work procedure, streamlining of the distinctive techniques related to the trading of
records, saving of a considerable measure of time, decline of goofs and moreover procuring
accuracy of upgrading of reports, which would enable the faster kinds of business related trades.
The method of EDI is moreover altogether more monetarily smart. From this time forward, the
blend of the EDI systems inside the new completed structures of the setting aside some cash
some portion of CBA (Mocker, Weill and Woerner 2014).
Other Kinds of Requirements
Technological Platforms for the System
Adaptable dealing with a record is a kind of organizations that is given by any cash
related establishment or setting aside some cash division, which mainly empowers their
customers to coordinate diverse sorts of money related based trades in a remote mobile phone.
The Commonwealth Bank of Australia furthermore helps in giving such sorts of organizations to