This report provides an in-depth analysis of the operations management of the Commonwealth Bank of Australia (CBA). It examines CBA's daily operations, including financial transactions, customer service, and account management. The report explores the bank's historical background, its evolution, and its current market position. It also focuses on CBA's supply chain management, including inbound and outbound logistics, and how these elements are integrated to deliver services. The analysis highlights the linkages between operations and activities, and the application of supply chain management principles. Furthermore, the report discusses CBA's sustainability initiatives and the impact of these practices. Finally, the report concludes by summarizing the key findings and emphasizing the importance of effective operations and supply chain management for CBA's success in the competitive financial services market.