Central College: BSBLDR502 Leading and Managing Relationships

This report addresses key aspects of interpersonal skills and workplace relationship management within an organization. It highlights the importance of problem-solving and decision-making skills for employees, as well as the strategic needs of a company, including marketing strategies and employee health and safety. The report also emphasizes ethical requirements such as law-abiding behavior, loyalty, and integrity. Effective communication strategies, both verbal and non-verbal, are crucial for fostering teamwork and ensuring compliance with legislation. Maintaining positive relationships involves creating an open environment, implementing fair policies, and adhering to government legislation. The document references sources related to change management and workplace diversity.

PART B

Interpersonal skills
• A) Employees must have the interpersonal skills such as problem solving
and decision making skills. These skills are helpful for an employee, they
can easily work together to get desired objective of the firm in the world.

B) Company needs
I) Internal strategic need is they need to follow different types of marketing strategies to increase
overall performance and productivity in the world. Main objective of the JKL is to provide good
quality forklifts, small truck and spare parts in the market. Main goal of this firm is to expand their
business in the world.
ii) Firm decided to give work health and safety act to the employees in the company. Management
also decides top give appropriate policies to an employee which help to provide higher security in
health and social care area.

By providing the health and safety to the employees they can feel safe in the company. Manager
has a responsibility to provide appropriate and efficient facilities to employees that will help to get
higher performance and productivity in the world (Mitchell, 2013).

B) iii) Company needed different ethics requirements such as law abiding, loyalty and integrity.
C) I) The management has a responsibility to provide effective and efficient policies to the employees so that they can
easily work together to get higher performance in the world. JKL industries follows different types of communication
strategies such as verbal and non verbal communication strategy.
D) Communication of each employee must be good enough because if they have good communication skills then only
they can communicate with team members for the work. They also should follow the legislation for the employee to
provide higher security in the company.

2) To maintain relationship in an entity they need to provide open environment and policies to an
employee. By providing open environment to an employee they can easily work together and they will
give more contribution to get higher performance in the world (Wu, Turban and Cheung, 2012).
Company need to follow government legislation laws and acts.
Time: 1.00 PM at Rani Hall

REFERENCES
• Mitchell, G., 2013. Selecting the best theory to implement
planned change. Nursing Management-UK, 20(1).
• Patrick, H. A. and Kumar, V. R., 2012. Managing
workplace diversity: Issues and challenges. Sage
Open. 2(2). pp.2158244012444615.