Cert in Cookery: Analyzing Key Aspects of Hospitality Industry

This assignment solution for a Cert in Cookery course provides a detailed overview of the hospitality industry, covering various aspects such as sources of industry information, relevant legislation and regulations, and the purpose and requirements of key legislations like Responsible Service of Alcohol (RSA) and food safety. It outlines the services provided by different businesses in the hospitality sector, including pubs, hotels, and restaurants, and details the responsibilities of departments within a hotel, such as housekeeping, front office, and kitchen. Career possibilities within the food and beverage department are explored, along with suggestions for good environmental practices and essential attributes for individuals seeking a career in hospitality. The assignment also touches on modern technology used in the industry, ethical conduct in the workplace, current issues of concern, and the interrelation of various industries within the hospitality and tourism sector. Finally, it addresses Equal Employment Opportunity (EEO) and anti-discrimination legislation, quality assurance, and the role of unions in the hospitality industry. Desklib offers this and many more solved assignments and past papers for students.

Running head: CERT IN COOKERY
Cert in Cookery
Name of the Student
Name o the University
Author note

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1. List 6 sources of information which could provide you with details on the
Hospitality industry and provide one example for the type of information you could
obtain from each source.
Source Type of information
i. Verma R, Stock D, McCarthy L.
Customer preferences for online,
social media, and mobile
innovations in the hospitality
industry. Cornell Hospitality
Quarterly. 2012 Aug;53(3):183-6.
2. Boella M, Goss-Turner S. Human
resource management in the hospitality
industry: A guide to best practice.
Routledge; 2013 Mar 5.
3. Brotherton, B. ed., 2012. International
Hospitality Industry. Routledge.
4. Pechlaner, H. and Volgger, M., 2012.
How to promote cooperation in the
hospitality industry: Generating
practitioner-relevant knowledge using
the GABEK qualitative research
strategy. International Journal of
Contemporary Hospitality

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Management, 24(6), pp.925-945.
5. Bakkevig Dagsland ÅH, Mykletun RJ,
Einarsen S. “We’re not slaves–we are
actually the future!” A follow-up study
of apprentices’ experiences in the
Norwegian hospitality industry. Journal
of Vocational Education & Training.
2015 Oct 2;67(4):460-81.
6. Barrows CW. Introduction to
hospitality education. InHospitality
management education 2013 Apr 3 (pp.
17-36). Routledge.
2. List the relevant source for legislation, regulations and guidelines where you could
obtain information related to the following areas
i. Liquor (RSA): https://www.vcglr.vic.gov.au/liquor/restaurant-cafe/understand-your-
liquor-licence/legislation-and-regulations
ii. Health and safety: https://www.business.gov.au/info/run/workplace-health-and-
safety/whs-oh-and-s-acts-regulations-and-codes-of-practice
iii. Workplace relations: https://www.fairwork.gov.au/about-us/legislation
iv. Consumer protection, duty of care: https://www.wrighthassall.co.uk/knowledge/legal-
guides/2015/10/01/summary-guide-consumer-rights-act-2015/

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v. Worker’s compensation:
https://www.worksafe.qld.gov.au/laws-and-compliance/workers-compensation-laws/
laws-and-legislation/workers-compensation-and-rehabilitation-regulation-2014
vi. Privacy: http://www.naa.gov.au/information-management/information-governance/
legislation-standards/index.aspx
vii. Equal opportunity, anti discrimination: https://www.business.gov.au/info/run/employ-
people/equal-opportunity-and-diversity
3. What is the purpose and basic requirement which must be met by Hospitality businesses
for the following legislation?
i. Responsible service of Alcohol (RSA): Completion of the national training package
competency 'Provide Responsible Service of Alcohol'.
ii. Food safety: A key requirement for hospitality businesses is to show that food handling
and preparation processes are safe and to keep documentation to show this.
iii. Responsible conduct of gaming (RCG): Hospitality industry should ensure provision of
responsible gambling services, information as well as assistance to the consumers.
iv. Community protection: Hospitality industry must ensure to control any negative impact
on the local environment.
4. Which service is typically provided by the following businesses in Hospitality sector?
i. Pub: Pub can be defined as a licensed organization where alcoholic drinks are offered
to the consumers. It is a relaxed, social drinking establishment. It also provides
entertainment in the form of dance.

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ii. Hotel: The services provided by a hotel include accommodation to the consumers. A
majority of hotels, along with providing accommodation also provides foods to the
consumers.
iii. Resort: A resort can be defined a an isolated place, which is self-contained it provides
lodging, fooding, entertainment as well as shopping facilities to the consumers.
iv. Coffee shop: Provides various kinds of coffees to the consumers
v. Restaurant: Offers the consumers with various kinds of cuisines.
vi. Bed & Breakfast: sleeping accommodation for a night and a meal in the morning,
provided in guest houses and hotels.
vii. Hospital: provides physical and mental health care along with physical and mental
therapy, therapy and operation.
viii. Fast food restaurant: Provides both “sit and eat” as well as takeaway services to the
consumers
5. What are the responsibilities of the following departments in a hotel?
i. Housekeeping: Maintaining cleanliness in the hotel room, delivering food and other
necessary products to the consumers.
ii. Front Office: Receptions of guests, sales and marketing, promotion of the hotel
iii. Kitchen: Preparing food for the Hotel residents
iv. Food and Beverage: Serving food to the consumers and ensuring high quality service
6. Choose 2 of the following departments and list 5 career possibilities which can be
persuade in that area of hospitality
i. Front office: Housekeeping, Reception, concierge, Sales and marketing, Promotion

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ii. Food and Beverage: Wine server, Line Cook, Nightclub Manager, Kitchen helper,
Food and Beverage Service Supervisor
7. Select a Hospitality department to your career or training. List three job roles and
provide details for the duties they typically perform
Selected department: Food and Beverage
Job role 1: Wine Server
This job includes serving wine to the consumers.
Job role 2: Chef
In this job role, the employee needs to cook the requested cuisine for the consumers.
Job role 3: Catering Manager
A catering manager supervises the services provided by the catering employees and ensures high
quality of the food to be catered.
8. Provide 4 suggestions for good environmental practices in the Hospitality industry.
i. Usage of information and communication technology
ii. Abolishment of usage of plastics
iii. good environmental practices in the Hospitality industry
iv. good environmental practices in the Hospitality industry

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9. List 6 attributes which are required for people who seek a career in the Hospitality
industry
 Commitment
 Communication Skills
 Computer Know-How
 Enthusiasm
 Interpersonal Skills
 Leadership
10. List 2 examples of modern technology used in the following Hospitality department and
describe its application
1. Food and Beverage: A multigranty system
2. Kitchen: Microwave Ovens
11. Provide three examples of ethical conduct in work place.
1. Managers of the organization should never practice favoritism in the workplace.
2. Employees should be rewarded on the basis of their performance and commitment towards the
organization.
3. Any discrimination on the basis of race, gender or age should be highly penalized.

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12. Provide 2 examples of current issues of concern to the Hospitality industry and how
these impact on the industry:
Current issues Impact on the industry
1. High Competition High competition results in enhanced power of the
consumers.
2. changing food attitude Changes in culinary habits have contributed to their
revenue loss.
13. Provide an example of how the following industries interrelate in the hospitality and
tourism industry.
i. Wineries: This industry manufactures wine which is served ito the tourists as well as in hotel,
restaurants and resorts.
ii. Tourism: Tourists consumes wine and resides in hotel, restaurants and resorts.
iii. Hotel, Restaurants, resorts: Provide accommodation to the tourists
14. Which information could you share to your colleagues after you have attended a major
trade show and how would this be beneficial for your consumers?
I would like to share the thing that I learned with my colleagues.
15. What is the purpose of Equal Employment Opportunity (EEO) and anti-discrimination
legislation?
To prevent discrimination on the basis of age, race, gender and skin colour in the workplace

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List three examples of unlawful discrimination practices in the workplace.
 Discrimination on the basis of race, gender or age.
 Unethical Favoritism
 Sexual assault
16. What is quality assurance? What is the purpose of quality assurance and how may this
impact the business?
Quality assurance is the maintenance of a desired level of quality in a service or product,
especially by means of attention to every stage of the process of delivery or production.
17. What is the Hospitality award? Who is covered under the awards?
Hospitality awards can be defined as awards given to the employees on the basis of their
performance in the hospitality industry.
All Hospitality employees and managers
18. What is union? What is the purpose of a union? What is the main union for Hospitality
workers?
Union can be defined as the action of joining together or the fact of being joined together,
especially in a political context.
The purpose of the union is to restore the rights of the workers.
The Australian Hotel association is the main union for Hospitality workers.
Assignment 2:

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1. The latest trends in food in Tasmania include fresh seafood, berries, cheese, craft beer,
wine and cider. Grab a table along the docks, or simply wander around the venue to
enjoy acts from the street performers and bands.
2.
3.
4.
5.
6. The basic requirement of work ethics in the hospitality industry includes
 Honesty
 Integrity
 Loyalty
 Trustworthiness
 Fairness
 Leadership
 Concern as well as respect for others
 Commitment to excellence
 Reputation and morale
 Accountability