Assessment Workbook 3: Education Support, Inspire Education

This document is an assessment workbook for the Certificate III in Education Support, specifically focusing on the units CHCEDS001, CHCEDS004, CHCDIV001, and CHCDIV002. The workbook includes a detailed introduction, outlining the units of competency, assessment requirements, and methods. It presents two main assessment categories: Knowledge Assessment and Case Studies. The Knowledge Assessment section features short-answer questions related to cultural influences, diversity practices, and changes in cultural practices. The Case Studies provide scenarios involving legislation, classroom management, and workplace situations. The document also includes a workbook checklist and instructions for submitting the assessment, along with resources needed and links to relevant documents and external resources for the student to complete the assessment. The answers provided by the student cover topics like values, customs, personal behavior, interpersonal relationships, and changes in gender roles and language.

Certificate III in
Education Support
Work in an Educational
Environment
This workbook belongs to:
v3.4Produced 03 November 2021
Copyright © 2016 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook 3Assessment Workbook 3

Version control & document history
Date Summary of modifications made Version
24 March 2016 Version 1 final produced for course launch. 1.0
21 July 2016 Removed “Select all that apply” instructions on
multiple choice questions; guidance added.
Replaced options D and E for KA1-WQ4
1.1
13 October
2016
Modification added to the following:
Reworded option E for KA1-WQ44
Added ‘Year 4’ to wording for Case Study 5.
1.2
15June 2017 Version 2 produced following assessment
validation, with the following updates and
modifications:
Knowledge Assessment Part 1:
Major rectifications to options and questions.
Knowledge Assessment Part 2:
WQ1: Reworded question
WQ3: Added question
Case Studies:
Case Study 1: Added ‘Note to Assessor’ to check
latest legislation;
Added guidance to candidates and assessors.
Case Studies 2 and 3:
Removed username and password for ‘Policies
and Procedures’
Case Study 5:
Removed online Repair Request Form; added
form in workbook;
‘Teacher aide’ replaced with ‘Education support
worker’.
Reworded question: Knowledge Assessment 1 –
2.0
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Q18
Reworded options in Knowledge Assessment 1 –
Q49
Reworded task instruction in Case Study 6: Jade
Lee
11 August 2017 Reworded options in Knowledge Assessment 1 –
Q44 2.1
23 August 2017 Added url to hyperlink 2.2
30 August 2017 Updated link for Q29 2.3
06 October
2017
Updated guidance for KA1Q38 2.4
21 February
2019
Updated links for Case Study 1 due to new
regulations 2.5
22 May 2019
Document re-branded and contextualised for
Inspire Education use; content checked for
adherence to current industry standards and
new unit of competency requirements;
modifications to sentence construction.
3.0
12 February
2020
Updated instructions for Knowledge Assessment
Part 1, Question 17 in page 18. 3.1
01 April 2020
Provided additional instructions about how to put
answers in the workbook.
Revised Q1 and Q3 of Knowledge Assessment 2.
3.2
18 March 2021 Removed Knowledge Assessment 1 from the
AWB 3.3
03 November
2021
 Updated the instructions about
accessing the Cascade Peak School
Policies and Procedures in Case
Study 2.
 Added “Submitting Your
Assessment” section.
3.4
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
INTRODUCTION TO THIS WORKBOOK............................5
What is this workbook about?..................................................................5
Context for Assessment...........................................................................6
Assessment Requirements.......................................................................6
ABOUT THE ASSESSMENTS...........................................8
Assessment Methods................................................................................8
Resources Required for Assessment........................................................8
INSTRUCTIONS TO STUDENT.........................................9
KNOWLEDGE ASSESSMENT.........................................10
Knowledge Assessment 2 – Research....................................................10
CASE STUDIES...............................................................13
Case Study 1: Legislation, Industrial Instruments, and Policies.............13
Case Study 2: Mr Henson’s Class...........................................................17
Case Study 3: At the Principal’s Office...................................................20
Case Study 4: The Printing Room...........................................................22
Case Study 5: Repair Request................................................................25
Case Study 6: Jade Lee...........................................................................28
WORKBOOK CHECKLIST..............................................31
SUBMITTING YOUR ASSESSMENT................................33
WE WOULD LOVE YOUR FEEDBACK!............................34
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCEDS001 - Comply with legislative, policy and industrial
requirements in the education environment
1. Identify legislative and policy requirements
2. Comply with legislative and policy requirements
3. Identify and comply with industrial instruments relating to the job
role
CHCEDS004 - Contribute to organisation and management of
classroom or centre
1. Manage self in classroom
2. Select and utilise equipment effectively
3. Prepare and maintain teaching aids, materials and resources
4. Monitor classroom supplies
CHCDIV001 - Work with diverse people
1. Reflect on own perspectives
2. Appreciate diversity and inclusiveness, and their benefits
3. Communicate with people from diverse backgrounds and
situations
4. Promote understanding across diverse groups
CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander
cultural safety
1. Identify cultural safety issues in the workplace
2. Model cultural safety in own work
3. Develop strategies for improved cultural safety
4. Evaluate cultural safety strategies
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCDIV001
https://training.gov.au/Training/Details/CHCDIV002
https://training.gov.au/Training/Details/CHCEDS001
https://training.gov.au/Training/Details/CHCEDS004
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
CHCEDS001
CHCEDS004
CHCDIV001
CHCDIV002
Knowledge Assessment    
Case Study   
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Templates needed for tasks such as survey forms and report
template.
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones,
etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
 Access to documents relating to legislation in the education sector,
child care services, and the human rights.
 Computer printer and its manufacturer’s instructions/user manual
(can be a physical document or online)
 Access to office equipment and resources
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2)
categories:
o Knowledge Assessment
o Case study
The questions under Knowledge Assessment are all in a short
answer format. The longer questions requiring creative and
analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your
own words. However, you may reference your learner guide
and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these
questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access
to a workplace, then answer the questions based on processes
that should be implemented in a typical workplace setting.
Click ontext forms ,tick boxes , or radio buttons to enter
your answers. You must submit this answered workbook along
with completed forms and templates, as part of the requirements
of this assessment.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to
intranet pages and or external links. These intranet pages and
external links are formatted in Blue UnderlinedText.
To access these, hold the Ctrl key for Windows users or the
Command ⌘ key for Mac users while clicking on these links.
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KNOWLEDGE ASSESSMENT
Knowledge Assessment 2 – Research
1. The following are some of the cultural influences in Australia. Select
at least two (2) of these influences. Briefly explain in no more than
50 to 100 words how thesechanged the practices in a diverse
Australian society.
a) Values and beliefs
b) Customs
c) Law
d) Family structures
e) Societal norms
a. The values and believes are very important to be evaluated as a
cultural influence. This is particularly because of the reason that for
every culture the values and believes that different and in case in it
will not be evaluated properly then it will affect the working
efficiency of the people. over the time it has changed because the
values and belief keep on changing from time to time.
b. The customs also before with respect to the cultural values within
Australia. In case of the drivers Australian society the customs are
different and it affect the working efficiency of every culture
effectively. the customs within australia has also changed as this
increased the development of modern working.
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2. Briefly explain, in no more than 50 words, how diversity practices and
experiences affect each of the following:
a) Personal behaviour
b) Interpersonal relationships
c) Perception
d) Social expectation of others
a) In case diversity practice will not be related to the behaviour of the
person then this will be affecting the experience to a great extent.
the diversity of different cultures will be affecting the personal
behaviour because the behaviour is bieng desinged by the culture
only and in case it will be good then it will improve the efficiency of
the business.
b) Further when the interpersonal relationships between the people
are not good then also the diversity practice affect the persons
experience negatively and they do not like the practices. diverse
culture affect the interpersonal relaitons as well because when
people belongs to two different culture then it can affect the
working efficiency of them and relation can be affected.
c) For the perception of the person is the thinking capability and in
case it will not be clear then the diversity practices will be
affected.the diverse culture affect the perception as well because of
the reason that different culture provides for different perception
and thinking can be changed.
d) For the social expectation of others also affect the diversity practice
because in case of person has expected that diversity will improve
the working efficiency and an actual it does not occur then it will
affecting the working of the person.
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3. Identify two (2) areas of our culture where practices have changed
over the years with the influence of other cultures. In your own
words, briefly describe the changes that occurred in these areas.
Please choose from the following as per your Learner Guide:
a) Language
b) Food
c) Social Classes
d) Gender Roles
e) Marriage and Family life
f) Religion
g) Clothing
a) Further another area of the culture where in the practices have
changed over the years because of the influence of other culture is
the gender roles. This is particularly because of the reason that
earlier there was prescribed thinking that enable doing this
particular work and female will do this particular work. But now in
the modern era many things have changed and the roles of the
gender have also been changed. For example earlier it was
assumes that female will be only the homemaker or the work which
is being done at the home like beauticians. But now in the present
error there are male beauticians and female drivers. With this it can
be stated that respect to the other cultures the general role have
been changed to a great extent.
b) The food habit is the one element or the practice which has been
changed an influenced by the other cultures. In the present
competitive environment there are many different cultures working
to gather and this affects the working of the people and their habits
as well. and because of this the food habit is the one which has
been most influenced by the other cultures as well. for example
earlier the food habit included the simple australian food only. but
after the entry of different types of the cultures in Australia the food
presentence of the person also changed. the coming of Chinese in
Australia increased the interest of people towards the chinese food.
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