Australian Fitness Academy: Work Experience Manual - Certificate III

This document is a comprehensive work experience manual designed for students pursuing a Certificate III in Fitness (SIS30315) at the Australian Fitness Academy. It covers a wide range of topics essential for a gym instructor, including facility operations, health and safety procedures, providing healthy eating information, applying exercise science to fitness programming, client screening and assessment, conducting fitness appraisals, training for endurance, programming under guidance from a medical professional, and exercise for older adults. The manual includes detailed instructions, assessment criteria, checklists, and evaluation forms to guide students through their practical placement and ensure they meet the required competencies. Tasks involve identifying facility services, handling client interactions, understanding health and safety protocols, developing exercise programs, and addressing client complaints. The manual emphasizes the importance of practical application, client interaction, and adherence to facility procedures to provide quality service and promote client well-being and success. The document is designed to be completed during 32 hours of practical placement and aims to assess the student's ability to apply theoretical knowledge in a real-world fitness environment.

1 | Document 129 - Certificate III in Fitness
Work Experience Manual v21
Work Experience Assessment Man
SIS30315 - Certificate III in Fitness (Gym Instruc
Work Experience Assessment Instructions and Required Resourc
Before you begin CLICK HERE to watch aninstructional video on how to successfully complete this
assessment. This video will outline the skills and resources you require to receive an excellent grade.
Student Name
Assessor Name
Supervisor Name
Facility Name
Commencement Date
Qualification SIS30315 - Certificate III in Fitness
Delivery Method Online Face to Face
Assessment Type Practical Placement Work Experience
Units of Competency The Work Experience Manual cover ALL units of competency from SIS30315 -
Certificate III in Fitness
Please complete the following:
Declaration: I have read, understand and agree to the assessment tasks and criteria outline
document and agree to complete this assessment in accordance with Australian Fitness Acad
assessment policy. I declare that all evidence submitted for this assessment is the product of
work and every attempt has been made to accurately reference all sources to prevent plagiar
STUDENT SIGNATURE: Date:

AUSTRALIAN FITNESS ACADEMY © | 2
Table of Contents
Guidelines for Students 3
Task Completion Checklist 5
Task 1 - Facility Operations 6
Task 2 - Health & Safety Procedures 16
Task 3 - Providing Healthy Eating Information 33
Task 4 - Apply Exercise Science to Fitness Programming 38
Task 5 -Client Screening & Assessment Trial 45
Task 6 - Conducting Client Screening & Assessment 49
Task 7 - Training for Endurance 57
Task 8 - Programming under Guidance from a Medical and/or Allied Health
Professional 64
Task 9 - Exercise for Older Adults 73
Work Experience Evaluation 78
Performance Feedback/ Comments 82

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Guidelines for Students:
• Take this Work Experience Assessment Manual with you when completing placement hours.
• Complete all tasks during your 32 hours at the facility and attempt all questions.
• Ensure you utilize and upload Fitness Australia pre-screening tools and programs, not those f
your facility
• Ensure you complete part 1 & 2 of all pre-screening tools
• Initial and date each task on the Task Completion Checklist (page 5) as you complete them.
• Have the supervisor initial the Task Completion Checklist to verify each task has been compl
• Have your supervisor tick all boxes on pages 5 once you have completed the skills
• Have the supervisor complete and sign the Evaluation Form (pages 53-56).
• Use the Assessment Criteria Checklist on the next page to make sure you have fulfilled all wr
aspects of the work experience manual assessment criteria.
• Scan and upload an electronic version of this manual via the work experience assessment po
the ‘Important Course Information’ section of your online learning platform.
• Work Experience manuals will not be accepted via post or email.
• AFA aims to assess your Work Experience Assessment Manual within 12-14 working days from
when it is received.
• You will receive notification of your assessment result via the ‘grades’ section of your online
NEED HELP?
Unsure of the requirements
of the Work Experience
Program?
CLICK HEREto contact our
helpful student support team!

AUSTRALIAN FITNESS ACADEMY © | 4
This Work Experience Manual will be assessed on the following criteria: (To be
completed by AFA Assessor)
Has the student: Y N
Completed every question in the manual?
Included the completed Task Completion Checklist fully signed by the student and
the supervisor?
Included the completed Evaluation form fully signed by the supervisor and the
student?
Demonstrated an understanding of the facility’s operational procedures?
Demonstrated an understanding of the facility’s health and safety procedures and
strategies to minimise risk?
Demonstrated and conducted Health and Fitness Assessment procedures used at
the facility?
Demonstrated an understanding of healthy eating awareness, including examples of
good and poor nutrition and appropriate recommendations?
Demonstrated an understanding of specific populations and how these clients are
accommodated at the facility?
Demonstrated and instructed appropriate warm up and cool down sessions
including static and dynamic stretches to clients at the facility, using accurate
teaching points?
Demonstrated an understanding of how to instruct a range of Push, Pull, Leg, Core
and Cardiovascular exercises, including appropriate teaching points and accurate
muscle identification?
Identified any exercises being performed incorrectly by clients and provided accurate
advice about how to improve their technique?
Provided appropriate alternative / progressive exercises and made appropriate
modifications to clients’ current program to meet their goals?
Designed individual, specific exercise programs for clients based on information
obtained in the health and fitness consultations?
Designed exercise programs that follow the principles of fitness including, appropri-
ate exercise selection, order of exercises, allocation of sets, reps, rest periods, RPE,
SOM?
Designed exercise programs that include appropriate warm ups and cool downs,
including a full list of specific stretches and prescription for each stretch?
Evaluated and modified programs based on client (and supervisor) feedback
Fully completed and detailed all sections of the program cards when prescribing
exercise programs for clients?

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Task Completion Checklist:
The following checklist must be fully completed by the student and initialled by the Supe
The Supervisor must be the same person who provided AFA with qualifications and signe
the placement agreement.
Task No. of hours in
the facility Date completedStudent Initial Supervisor
Initial
1
2
3
4
5
6
7
8
9
10
I confirm the tasks included in the manual were completed by on the dates
listed above and were supervised by .
Student Signature:
Supervisor Signature:

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Task 1 - Facility Operations
Recommended time: 2 hours
Units of Competence:
• SISXCAI001 Provide equipment for activities
• SISXCCS001 Provide quality service
• SISXFAC002 Maintain sport, fitness and recreation facilities
• SISXIND001 Work effectively in sport, fitness and recreation environments
• SISFFIT001 Provide health screening and fitness orientation
• SISFFIT002 Recognise and apply exercise considerations for specific populations
• SISFFIT003 Instruct fitness programs
• SISFFIT006 Conduct fitness appraisals
• SISFFIT024 Instruct endurance programs
Aim of the Task:
To provide the Student with an understanding of the operational procedures used throughout th
facility that contribute towards the success of the business. These areas include customer care,
services and administration.
1. a) Identify and list at least six tasks/services at the facility that you may be required to per
when working as a fitness instructor.
1)
2)
3)
4)
5)
6)
b. Participate in a minimum of four of the tasks you have outlined under the guidance of y
supervisor.
Assessor Use Only
Satisfactory Resubmit
Evaluation of the client's present level of fitness
Assessment of the client's personal goals for fitness
Development of training programmes for the clients
Customization of the programme based on the client while maintaining a fine balance between the
client's health and desired goals.
Demonstration of the exercises and routines to the clients
Monitoring the clients when they perform exercises to minimize injury and maximize the efficiency
of the exercise.

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2. Give an example of a time when you were dealing with a client and had to complete at least
other task simultaneously. Summarise what you did to handle the situation:
3. Investigate and summarise threedifferent types of services and products the facility has availab
for clients. Using the space below, complete the following for each:
Ⅰ. Give an example of the type of client that would benefit from each of the products/service
Ⅱ. Outline how you could assist one of these clients with the service or product outlined
Product/ Service 1:
Ⅰ)
Ⅱ)
Product/ Service 2:
Ⅰ)
Ⅱ)
Product/ Service 3:
Ⅰ)
Ⅱ)
Assessor Use Only
Satisfactory Resubmit
Assessor Use Only
Satisfactory Resubmit
I had to once structure a physical activity plan for a client while constantly demonstrating the work
out procedure to the client for better clarity. The client was a 50 year old hyperglycemic obese
patient with no prior exercise routine. So he seemed confused when i was describing the exercise
routine that i was planning for him. therefore, i had to demonstrate while planing a personalized
exercise programme for him to gain his interest while motivating him.
Battle rope training can be fun start for beginners or clients who want to lose weight
Depending on the client, the right length and diameter of the rope must be selected to
maximize the efficiency of the battle rope work out. Considering that the client is a novice at
using battle rope, i would recommend 20 seconds work interval, followed by a 20 second rest
interval and 5 REP. The work interval would include basics namely the snaps, bend and lift and
rotations of the battle rope.
Weight training is for clients who are aiming at weight gain
Weight training includes strength training exercises that add tones and enhance muscle
building. I would recommend doing 5 leg press or 5 lunges with 2 pound dumbbells in each
hand with 30 second rest interval and 5 REP for beginners.
Athletic training is aimed at clients who participate in various sports, thereby require enhanced
quality of athletic training
Sprinting, rope jumping and squats are all excellent exercises for athletic training. while
assisting my client with squats, i will monitor the stance width, the correct lining of the knees
with the toes along with proper ramping to minimize the client's injury.

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4. Interact with clients at the facility. Identify two main demographic groups from the commun
use the facility and when these clients typically use the facility.
Demographic 1)
Time of use:
Demographic 2)
Time of use:
5. Research and participate in the following procedures offered to clients to encourage clients
regularly attend the facility over the long term. Once complete, provide a summary of each
Follow-up procedures/services:
Marketing promotions:
6. Research and outline a complaint the facility received from a customer. What is the procedu
at the facility to address and document complaints? If there are no complaints, ask your sup
and outline what the facilities policies and procedures are in regards to this.
Assessor Use Only
Satisfactory Resubmit
Assessor Use Only
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Assessor Use Only
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young adults (ages 18 to 25)
early morning (6am to 8am) or late evening (5pm to 7pm)
Senior citizens (above 60)
Day time (9am to 11am)
Sending personalized email or adding the clients on social media platforms such as Facebook
groups or WhatsApp groups and encouraging and motivating them and sharing details of the good
work that is inspiring other clients in achieving their goals.
Calling up or sending texts with promotional offers or new updates on health benefits.
A complaint was placed on how the facility is crowded when the client visits in the morning.
Solution: Making a note of the peak hours of t he gym and circulating it amongst t he members so
that the client is aware of the crowded times and avoids those and visits t he facility accordingly.

9 | Certificate III in Fitness Work Experience Manual
7. Assume you are working as an employee at the facility and you receive the
following complaint via email.
I have been a member of the gym for the last 2 months. I regularly arrive when the gym o
5.30am as I need to have my workout completed by 6.30am as I start work at 7am. Over t
weeks, the gym has been late to open 4 times. On Monday, no one arrived until 5.45. Whil
not be a big issue to the majority of clients there are a few of us who need the gym to ope
The early opening was one of the main reasons I joined this gym. Can you please pass this
on to the appropriate person at the facility. Thanks Jane
a. How would you address the complaint?
b. Include your response to the client.
c. How would you proceed if you were unable to resolve the complaint with the customer?
d.While trying to resolve the complaint, and once resolved, how would you document and s
any information regarding the incident?
e. How would you confirm that the client is happy with the outcome of their complaint? Prov
examples:
Example 1:
Example 2:
Assessor Use Only
Satisfactory Resubmit
I would circulate this email amongst all the employees of the facility so that maximum attention is
draw to assess the issue on late opening of the facility.
Dear Jane,
Firstly, we are extremely sorry for the inconvenience caused to you for the facility opening late on
multiple occasions. We value your association with us and would like you to know that I have
escalated the matter with the higher authorities and are taking all the steps required to make sure
that this is not repeated hence forth.
Thanking you for your kind consideration.
Best regards.
I would personally talk to the management and the security to make sure that the facility opens on
time and circulate the email amongst the employees.
I would take a print out of the email sent by the client along with the circulated email and all the
senders who are been made aware of the situation, and would ask the security to note the time of
opening henceforth.
The feedback collected from the client after a month of the email. If the client does
not mention about any more late openings or the client expresses satisfaction post
sending the email, i t would confirm that the client is happy.
Phone call after a month to the client asking if he has any further issues.

AUSTRALIAN FITNESS ACADEMY © | 1
8. Research and outline how the facility ensures client records are kept safely and securely, ac
to privacy laws.
9. Identify a service at the facility where a hire fee is charged (e.g. Locker hire, towel hire, box
hire). If there is no hire charge at your facility, research how this should be undertaken.
a. Summarise what the charges are and how the deposits/payments are taken as well as the
process when the item is returned.
b. What information is given to clients regarding this and how?
c. Is there a document to record the information?
d. What is the process for refunds on return of equipment, locker key etc.
e. Is there any change to this if the equipment is damaged or missing?
Assessor Use Only
Satisfactory Resubmit
Assessor Use Only
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Firstly all the documentation done digitally on the computer are locked and password protected,
which can only be accessed by authorized employee
Secondly, any hard copy kept along with vital records must be kept in cabinets which are locked and
in constantly CCTV monitored room.
A chart summarizing the rental fees for the item has to be circulated.
Tokens for rented locker or towel has to be collected after payment of rental fee along with deposit
amount before starting to use the facility. These token can be then exchanged for the required item.
Once the item is returned after use, token is collected again by the client which is then exchanged
for the refund of the deposit amount only.
Emails, text messages are sent to every client with the chart comprising of all the rental fees and
deposit amount for every item that can be hired.
Yes, document with all the information must be made available.
Token process can be used. Tokens first is collected after payment of rental fee along with deposit
amount before starting to use the facility. These token can be then exchanged for the required item.
Once the item is returned after use, token is collected again by the client which is then exchanged for
the refund of the deposit amount only.
Yes there is. The deposit amount be deducted amount based on the severity of damage or the
deposit amount will not be refunded in case of missing item.

11 | Certificate III in Fitness Work Experience Manual
10. a. List and summarise the process for twoservices at the facility that require a booking (e.g. an
appointment with a fitness instructor). If this does not occur at your facility, speak to your
supervisor and document how it should occur.
Service 1)
Service 2)
Pick one of the services described above and answer questions b and c below:
b.briefly outline what information do clients receive about the booking requirements and th
responsibilities?
c. how are these appointments recorded and confirmed with the client?
11. Is there a procedure for lost property? Summarise the procedure: If there is no procedure,
your supervisor and document how it should occur.
12. a) How many staff members are employed/contracted with the facility? Briefly outline their
roles.
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Assessor Use Only
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Boxing training requires a prior booking so that an appropriate instructor will be
present to guide during boxing. As a skilled professional is required for boxing a two
day prior booking is required for boxing.
Battle rope training requires a booking as trainer is available to assist during the
training. One day prior booking is required for battle rope training.
The client will receive information on the trainer assigned to the client along with the name and
experience, the date and the time assigned to him for the private session and the duration of his
training.
A client can be given a choice of trainers and the available slots for the boxing training and he may
choose according to his convenience and preference of trainer assisting the client.
Yes, there is a procedure for lost property. First the lost item is kept in the lost and found box after
documenting its features along with the date and time it was found. when the client claiming the
lost item approaches, the client is asked the date and time of the item last seen or used and its
distinctive features. If it matches, it is returned. If it is a smart phone, the client is asked to unlock
the phone before handing it over to confirm its belonging.
a. Security personnel who regulates the people entering and exiting the facility
b. Reception who basically deal with registration of new comers and handle token encashment
for various rental items.
c. Gym instructors who help the clients during the physical activity
d. Dietitian who structures balanced diet plans for the clients
e. First aid personnel who attend client in case of injury
f. Bathroom cleaning staff

AUSTRALIAN FITNESS ACADEMY © | 1
b.Give an example of where you successfully worked in a team or supported another staff
member to complete a task.
13. Talk with other fitness professionals at the facility about what professional development
training and resources they use to update their knowledge and skills on a regular basis. Wh
ideas did it give you about how you can update your own knowledge and skills in the future
Briefly outline two examples:
Example 1)
Example 2)
14. Click on the following groups to download the relevant resource and answer the following
questions:
Muslims:
a. List twoways some people from this religious group may greet and farewell others that a
different to how non-Muslims would.
1.
2.
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Assessor Use Only
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I have worked with dietitian on multiple occasions in designing the perfect framework for clients
when they require weight loss.
Watching YouTube videos on different physical activities
Reading articles to minimize ways to reduce physical injury of clients during
exercising.
As-Salaam-Alaikum is the common greeting phrase used by Muslims
Wa-Alaikum-Salaam is the common farewell phrase used by Muslims.